I visited Braum's in Lake Worth, TX on Friday, May 1st around 3:45 PM. After placing my order, I pulled to the first window where Valerie was working. She politely apologized because she had not yet received the total from the younger employees, who appeared to be joking around instead of sending it through. After a few minutes, Valerie walked to the front to ask them to send the order total. She quickly took my payment and sincerely apologized for the delay. When I reached the second window, I was simply handed my food without any acknowledgment, but Valerie stood out because of how helpful, professional, and considerate she was throughout the situation. She clearly cared that I had been kept waiting and treated me with kindness and respect. I wanted to recognize Valerie for her excellent customer service. Employees like her are a big part of what keeps customers coming back, and Braum's in Lake Worth should appreciate having someone with her attitude and work ethic on their team. read more

Stopped in for a burger. Super friendly staff and clean even after the lunch rush. I had my food in just a couple of minutes. The only negative is that the ketchup dispenser didn't work very well, and I could only get 1 pump out of it. Bummer :/ read more

Braums Ice Cream & Dairy Strs - Banana Split - Ice Cream & Frozen Yogurt Near Me - Fort Worth, Texas

The food was amazing I got a double cheese burger Braums has the best French fries. And the service was fast and friendly . I'll be back for my sundae lol read more

The food was really fast and efficient! The customer service was so good, especially an employee named Erica! I was very pleased with the experience there. read more

I appreciate the girl who washed the scooper good for me and made sure I had untouched ice cream. I am severely allergic to chocolate so any cross contamination has me swelling and dying. So gratefull!! read more

I went with my family here to have a fun girl night. Erica was a peach as she helps us with our confusion and our many many orders. Truly she was patient with us that it make me want to eat here every day. Thank you Erica for making our first times at Braums a great one. read more

A while back we had the worst experience at Braums through the drive through that we have ever had. I ordered 5 different specialty orders and only two of them were correct. One specialty sundae lid was not secured and a lot of it dumped in the bag, so it was unrecognizable. One of the two banana splits was ordered with ALL vanilla ice cream with ALL hot fudge. This was made with chocolate and vanilla ice cream. The small got fudge sundae was ordered to have ONLY chocolate ice cream and hot fudge. If the person doesn't remember the order, they need to write it down or ask for clarification. I am extremely choosy when it comes to what I like and what I don't like. I'm sure others would agree with me that you expect your order to be correct, especially when you are paying for your order with hard earned money read more

BRAUMS. I got cold chicken, cold fries and a banana split that was more than half melted and no pecans. Filled instead with almonds which I said no almonds. BAD CUSTOMER SERVICE. On a last note I saw the car in front of me stop and throw out something maybe they did not ask for and got. read more

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Just left my order was wrong...I called to tell them about it... never have I ever got a call back about bring something back... ok what next time I come months from now. My order was wrong why even bother. I paid for my food I won't return. read more

Braums Lake Worth texas 4-21-24 , 11:26 am 0 stars would not take lone star card and process balance I have been doing this same purchase for 5 + years , every month both counter help and shift manager is either lazy or ignorant . I prefer their grocery products , braums is better quality , more expensive , your loosing a life long customer. 940-245-8407 read more

food is okay service is horrible no one serves you until you finally say something. the ketchup machines are broken. there are flys everywhere and tables aren't clean. let me save you time and dont come here . read more

Braums Ice Cream & Dairy Strs - Flys - Ice Cream & Frozen Yogurt Near Me - Fort Worth, Texas

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Man, im not shocked to see this location having a low rating. I called ahead to see if they had any of thier premium ice cream sandwiches. My mom loves these things and I enjoy them too. Sadly, the 3 stores closest to me were out. So I called ahead and asked. The person in the phone said yes, so I made the -pretty lengthy- drive. Guess what happens next? They say nope, don't have them. Which is annoying enough, but then when the nice older man behind the counter went to ask someone, the lady he brought out was as rude as could be. Demanded to know with whom I spoke, as if I interview people when I call for product info. What an absolute waste of my time. I'm glad this isn't our usual Brauns location, but even if it were id be driving past it every time. read more

Awful! 0 stars! The employees are rude they are working in slow motion. Waited 30 minutes for service ended up leaving and going to Mc D's. The employee cursing and screaming f$&@ and GD because he spilled milk. The WORST. read more

This place is terrible. 1st time I went it was pretty bad. Wanted to give it a second trying thinking they had a bad day. Boy I was wrong. Second time I went back it was worse. These fools can't even make a shake that taste good much less their food. Don't go here. McDonald's is across the street read more

Ordered ice cream sundae and basically the Clerk made it the way he wanted to make it. Even though another associate told him I could have it the way I ordered it. Worst service and manager was standing right there and did nothing to correct the situation. read more

I hate how it's not allergy friendly. however, I do appreciate the girl who went out of her way to give me vanilla that did not have chocolate all over it. Due to where the vanilla and strawberry sit, all the topping fall into it and the chocolate. I have a severe allergy to chocolate. so I appreciate the kindness of her making sure I had no chocolate!! read more

45 MINUTES!!!! That is what it takes every time I try and visit this location in the drive-thru. Why, why does it always take so long?? This is the 3rd and last time I'm coming here - all the other Braums locations don't seem to have a problem having their act together - I won't be coming back. read more

okay so. the redhead with glasses, super quiet, rude to customers, when we asked what she said she had an attitude, it's not our fault you are being super quiet when it's loud in the store. next. another thing about that girl, when me and my mother were getting ice cream, she made my mothers ice cream Sunday, and threw it on to the table and walked to the back. i genuinely hope she isn't there when me and my mother go back. she was like that to another mexican family that were next to me. she has round glasses btw. if you see her make sure she is getting fired. she should NOT be working in that work place. she has got to speak up. she didn't smile at all, however the manager lady was super nice. she had a big smile on her face when anyone would talk to her. redhead needs to do better. read more

First time ever visiting a Braums as I recently moved here. Very interesting experience. The ice cream was okay but the overall "cleanliness" of the store was non existent. Extremely dirty. Trash everywhere, sticky floors, flies taking the place over. The worker was helpful and attentive however I did notice a few other employees whose arms were covered in ice cream and not a single worker using gloves of any kind nor attempting to wash their hands while handling food. I will not be returning because this place is really dirty and the ice cream was just okay, not worth dealing with wondering how sick I may get from the lack of cleanliness. read more

This is the most nastiest and disgusting Braums I have ever gone to. I went early on a Sunday morning so there is absolutely no excuse for what I saw. It seemed the restaurant hasn't been cleaned in days. Everywhere I looked was pure filth, the floor, tables, drink dispenser, ice cream area, condiment containers, etc. It would come as no surprise if I saw a roach or rat scurrying on the floor. I could not finish my breakfast. Braums, y'all gotta do better! read more

Normally I really enjoy a visit to Braums, the burgers are usually nicely put together and tasty, and I always order a chocolate malt made with vanilla ice cream with extra malt and a shot of cherry juice/syrup. This time I ordered my usual malt and as I was driving away and sipping the malt I noticed it was sickly sweet with cherry's which it seemed had been ground up as the malt was made. Yuck! It tasted like there were small chunks of paper shredded up and mixed in the malt. I'm not sure why someone would do that when all I asked for was some cherry syrup mixed in my malt, not a hand full of cherries. The banana split I also ordered was made properly, but the lousy malt really took my enjoyment down a big peg. I'll eat here again, but I'm disappointed right now. read more

Went to Brahms Drive food last night ordered two scoops of chocolate a almondice cream in a cup with a cone on top well when I got home and started to put my together and start to eat my cone they were too big hunks of some thing that I got in my mouth which was too late because I thoughthaanyway I found another large chunk it was peanut butter or something and so I called Braum's back and told them that it was peanut butter and there's a big concern about getting the foods mixed because some people have bad peanut allergies read more

Upon ordering a few burgers without Pickles, I received and was unsurprised to find another mistake in the fast food industry. But these people are different. When I returned the food and politely asked for the order to be redone, they quite simply took the burgers, and literally just removed the pickles. Just like I, a fully grown adult, could have done. Due to the nature of pickles and their juice seeping into the patty and bun, the burgers now taste like sh*t and I have effectively wasted $8. When I made this point to the cashier and cook, she simply rolled her eyes at me, thus patronizing me because she got my order wrong. Great time. 10/10, would get pissed again. read more

Braums Ice Cream & Dairy Strs - Ice Cream & Frozen Yogurt Near Me - Fort Worth, Texas

Safety precautions barely met. We went through the drive thru on a Sunday at about 4pm. We expected a line and honestly did not mind the wait. The first male that took our order and payment was nice and patient and wearing a mask. The second window, however, had a male giving out the food without a mask in sight. 2 more inside could be seen with masks on their chins and 3 more off their nose. 2 employees were loitering around the window having conversation while the rest were making drinks and bringing food to the window. The food was ok, no real issues there, but the lack of precautions and safety measures being taken during a pandemic was saddening. read more

Ice cream is delicious and reasonably priced. Black walnut is my favorite. Reasonably priced kids meals and I love the milkshakes. Try it.

This is the worst Braum's in Tarrant County. Had I not promised my grandkids ice cream from there we would have never waited 40 minutes in the drive thru. 20 of those minutes were after we ordered. This place should be shut down. They have the market on I e cream in Lake Worth and they know it. SMH read more

This place takes forever even when it isn't busy, I heard Braums was great this not really. Also the employees seemed as if they didn't want to be there maybe that's why the food took so long. read more

I have been in this line for the last 40 minutes. I don't know what's going on inside but the service is really slow I don't know if they are shorthanded or what but something needs to be done. If you're in a hurry do not go to this rau. read more

We had dinner here last night. I had a burger and fries and my son had the 4 piece chicken strips meal. The food was okay, nothing special. The service sucked. The kid a the register could answer a single question. After we had our meal we ordered ice cream, my son had a double dip cone and I ordered a bunt cake Sunday. I ordered ordered the molten lava cake sundae. I ordered a single and was charged for a double and Thwn was told by the woman working the counter I could get that sundae because she didn't know how to make it. We won't return, McDonald's is across the street and do a much better job. read more

Nasty inside. Prepared salad needed to be tossed (into garbage) not served. Husband's fried chicken was the worst (breading). Won't go back for ice cream...disgusting. read more

I almost didn't go to this Braum's because of all the negative reviews. I feel like this another example of how we will go out of our way to project negativity and but not positivity. ... So I will! I really wanted ice cream and this Braum's delivered! Above and beyond my expectations. Super friendly. Overall great experience. read more

Braum's is more than just ice cream and a place to order fast food. It's also a place to purchase the BEST pecan pie and pork tamales from their fresh grocery section, located inside each store. Their dairy products are processed exclusively from Braum's privately owned cattle. As a direct result, they claim that their milk contains up to 50% more calcium, protein, vitamins, and nutrients compared to other milk for sale in other grocery stores. This particular location has friendly, efficient, and down-to-earth service. read more

Worst service tonight went in to get 2 Sunday's and the employee couldn't had been any more disrespectful and lazy. No management in site regardless of how busy you may be RESPECT goes a long way. We ended up with only one Sunday half ass done and no apologies for the ignorance. Braums use to be a tradition but now it's a dread to even think about going to . read more

This braums is the closest to our house ... the food has never been a fActor for us .. it is alwaYs served correctly and fresh.. milkshakes are made almost perfect every time.... it depends on what time you go... you could have exceLlant customer service .. or you could have the worst service ever... is it because the manager I isn't on duty or is the manger part of the problem? It doesn't matter. Service runs great to horrible... just as a warning read more

Huge fan of Braums for all the different variety of icecream and delicious sundays! This location stood out from the rest because of the great customer service. Smiles everywhere and all employees were ready to help! Keep up the great friendly vibe! read more

Braums Ice Cream & Dairy Strs - The strawberry shortcake and Brownie Sunday. Delicious and less than 8 bucks for both! - Ice Cream & Frozen Yogurt Near Me - Fort Worth, Texas

Worst experience ever at this Braum's. The food wasn't bad, but the place is filthy. Looks like it hasn't been cleaned in a month. Obviously, not enough help. Had to wait at least 30 minutes just to get ice cream. AND, it was so hot inside the restaurant I was sweating. Ughhhhhhh!!!! read more

Braums is amazing! This place not so much. Between the chaos of trying to figure out we're to stand to order and nastiness. This is a dysfunctional environment. Go to any other braums. read more

So my original visit to this location received poor ratings when I went inside, the issue was not very well maintained or cleaned, however in subsequent visits I have noticed that most of the issues have been resolved. The food continues to be amazing. The prices are better than almost any other fast food chain and the guys is better quality also. The pancakes are massive humongous gargantuan. If your thinking air a burger they as delicious also. If you've never been to Brahms, you are missing out. Stop now, go get you some food. read more

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Should be zero stars! The wait is always 45 minutes plus for the drive through. 45 minutes!! We tried to go inside to order but we were told that we cannot order food or ice cream inside, yet their overly priced grocery mart products could be purchased inside. When we finally were able to order in the drive through, they were out of both types of ice creams that we wanted, so we just left. The workers are also rude and indifferent. Just don't do it, you can find better ways to waste almost an hour of your life! read more

05/09/20 we came in First off the drink machine was connected incorrectly they have the drinks mixed up. Waited for ever for two meals Waited in line with no one in line just to order but had all employees standing around talking and laughing. Waited again to order some ice cream and again no one was in line. No one would take my order for ice cream. Ended up leaving. I will never come again read more