Dr Brinser was very kind and explained everything well. All of the staff were friendly and…read moreprofessiona! I would definitely go back!

Dr. Brinser and his team are incredibly kind. I appreciate the compassionate bedside manner of the…read moredoctor and the nurses Tracy & Virginia. Kudos to this practice. May the Lord's blessings be on the whole staff!!

The quality of service itself is great and no complaints from the actual procedures but I do have…read moresomething to say about the customer service. Everytime I come in everyone seems to be in a bad mood or maybe short tempered. At the end of the day oral care service is expensive and its discouraging to receive mediocre customer service at such high prices.

I need to have some teeth straightened, so I need an orthodontist. Who should I go to? Here is one…read moreoutfit I definitely won't be using: Figuratively, I've been biting my tongue for too long - and I've actually bitten it far too many times. I have something to say about Davis & Nyczepir and it isn't pretty. I went to this outfit because I needed some teeth straightened. Two teeth in my upper arch were significantly misaligned and giving me trouble. I described to them at length and in great detail what I wanted done. Neither of them ever said one word to me about their not being able to, or not intending to, do what I had communicated to them. They allowed me to go ahead, pay them in full up front, and start treatment, believing that they had listened to me and would be doing what I expected. It was sixteen months into the treatment when I found out that they had devised their own treatment plan, without informing me, and leaving out something that I had requested and paid for. I was told that it wasn't in my "original treatment plan." So, according to Davis & Nyczepir, something that I mentioned in our initial discussion, and that I know they heard, ended up not being in their treatment plan. Yet, two things which were never mentioned in our initial discussions - filing my teeth, and having me wear their retainer for the "remainder of my life" - were sprung on me many months later when it suited them. At one point, the one tooth they worked on for 19 months, had been moved too far. When I pointed this out, Davis said "I can tuck it in some," which he did, again going too far, undoing the progress of several months. Another time, at the beginning of an appointment, I pointed out a large gap between two front teeth that had developed since the previous appointment, and that I know wasn't supposed to be there. This blunder had to be reversed, which means that weeks of treatment before and after that were wasted. I was thoroughly disappointed with their service - a complete waste of time and money. - so I politely asked for a refund. They didn't have the courtesy to respond so I took them to small claims court. I gave the facts of what had happened - they had not touched a major part of what I had asked and paid for. Davis's testimony was to mumble through a list of appointment dates and notes. The only thing he said of any pertinence to the case was "Number fourteen, we talked about that." This is not even true. I talked about #14, telling them in no uncertain terms that it was part of why I was there, and that I needed to have it straightened. They said nothing to me about #14. They boast "We strongly believe in patient education and good communication. Everything is carefully explained and every question is answered." That is not how they treated me. The communication was stunningly poor. They accomplished close to nothing for me, not even the one thing they spent 19 months working on - they could not even straighten and align my two front teeth. My advice - if you're thinking about orthodontics: "don't go there." I hate these men for what they did to me. These are the facts. This is what happened. Caveat emptor with Davis & Nyczepir.

I've always had positive experiences with Dr. Paige. I find the staff to be friendly and…read moreprofessional, and I appreciate that I get my cleanings done by the dentist. In addition to my regular cleanings, I've gotten several cavities filled, and the work has been excellent. The neighborhood is in transition, although it's perfectly safe in the daytime -- it's right next door to a Black Hand Coffee. For an affordable, highly qualified dentist, I recommend Dr. Paige.

I called this office to set up an appointment back in April and the woman that answered was rude so…read moreI canceled. Thinking maybe she was having a bad day I called back in September hoping for a change and she was still unprofessional, and rude. I've called a total of 5 times and each time she answered and the experience was unpleasant. She uses a matter of fact tone, she very isn't personable, and sounds as if she hates her job or has an attitude. If I had to judge this office based off of the bad customer service I have received when dealing with the front desk woman that answered the phone every time I've called then no thanks! She IS so unprofessional! I'll take my money elsewhere! When asked to speak with the person in charge she placed me on hold for a moment then came back stating "he's busy" I told her to tell him to give me a call, and of course he never did! I'm sure she never relayed the message. And she answers the phone every time so there's no speaking to someone else for help unless she wants you to. I never got to meet Dr Paige and this review is in no way a reflection of his practice BUT that front desk woman needs to be fired!! She will cause you, Dr. Paige, to lose a lot of potential patients!!! I have chosen to give my money to another office who provides excellent service from start to finish! I'm sorry I even had to post this but I tried to speak to someone over the phone with no luck! My initials are LJ famous name! If this message gets to management please give me a call. She has my number!! I look forward to speaking with you. And if you consider firing her I would be happy to take her position and do a better job! ~Thanks

The sub level of post care from this dentist has left me in pain without any recourse…read more My procedure happened on October 30th and I was sent home with no post care instructions, just a remark by the assistant that I should be good to eat and feel all numbness go in 2-3 hours. I had to go back with days as the bite was painful even with drinking water. I am no dentist and can not self treat. I had to go back 2 second time with a week and the dentist waving his hands in the air simply said, he can't do anything!!! When I voice my frustration. He refused me any further treatment and said I could go see a different dentist. I followed a medical practitioner's advise to preventive care and am now left with pain and suffering, neither of which I had, had gone to his office for a free dental cleaning. This dentist is a nightmare and very unprofessional.

Dr. Lenoir is a very professional and skilled dentist. Cannot recommend this office more highly. He…read moreexplains everything in detail and goes out of his way to make sure you are well taken care of. Best dentist I have ever had. Today, he replaced a crown that had come off, and his work prompted me to write this review. He first had to reshape the tooth structure under the crown and prepare the tooth and then re-cement the crown. There was no discomfort and everything was fully explained. The crown feels great. The office staff is also very professional and courteous. Highly recommend this office, and in particular, Dr. Lenoir.

Can't say enough good about James River Family Dentistry…read more.. quick story... I'm from Hawaii and we were in town visiting family. My crown popped off and I looked around for anyone on Delta Dental... I called and they set up a appointment for 45 minutes later. Just enough time to fill out easy online new patient forms... showed up and was created by the cutest most polite puppy. The receptionist was excellent and I was checked in quickly. Waited less than 10 minutes and they brought me in. Great people skills and super fast. They had been able to pull up all my records and were able to even do xrays with no stress. Very high tech. Super quick work and my crown is back on. Great prices as well. Side funny... I was wearing crocs and they pointed out that I could go over to the "sugar shack" to get a free donut... wonderfully nice and great people!!! Hope all my dental needs only happen when I vacation in Richmond. No photos , sorry

My daughter was in in Tuesday. She was scheduled for a tooth filling. She had an abscess, so she…read moretold them she wasn't going to have the filling done. She just wanted the abscess taken care of. They tried to make her get filling. She said no, she was already in too much pain. The dentist acknowledged the infection, but refused to do anything about it. Refused to even give her antibiotics. We spent 3 hours the next day at Med Express. That Dr. took ten seconds to tell her she needed antibiotics. I have NEVER in 59 years even heard of a Dr who refused to give antibiotics to someone with an infection.

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

I had a dental emergency on a Saturday morning. RVA not only answered the phone at 8 a.m. but…read moresqueezed me in for a 9 a.m. appointment. (I left messages at seven other dental offices that claimed they offered emergency care. Nobody returned any of my messages. Ever.) I can't speak to RVA's other services, pricing, etc. But they get a five out of five for caring enough about patients to assist with emergencies (even when the patient wasn't a prior client). Thank you.

Always a positive experience at RVA Dental, from cleanings to fillings and crowns, the dentists and…read morehygienists are all seasoned professionals who actually love their work. And so will you!