If I could put no stars I would, awful service they put in a brand unit and from the first year had…read moreissues and every time we would have issues with it freezing up was told multiple times if it happens again, they'll replace the unit under warranty and then got ghosted the worst company to deal with on any warranty issues and just full of lies now refused to pick up any calls

This is truly a great company. They were very pleasant on the phone and very knowledgeable. They…read morecame for the estimate for a new system and laid out what my house needed nothing that it didn't need. I am happy so far and will write another review when they have installed the system. Reading a review from last month I concur the owner Troy is awesome!

The technician had a balance of being professional and actually caring. It's not something you find…read moretoo often now. Their pricing was good too. I want them to know how appreciative I am for them.

I been dealing with Sam for a couple of years now. He's the man to call for the job. He's probably…read moreone of the nicest guy u will ever meet. He's very honest and doesn't try to advantage of his customers like other heating and air companies like to do. He always does a great job.

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f

"He left his work unfinished (which we already paid for) and I've called him but he no longer…read moreanswers me. Part of the job is ethics and responsibility. In the future, I would like to give my update and say that he has completed his work, but I doubt it because he has even blocked our numbers and doesn't answer."

The tech was quick to respond to my questions and flexible to my calendar constraints. He was very…read moreknowledgeable about the system and professional in interaction

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

After being out of power for five days during our storm Helene in September, 2024 I decided to have…read morea Generac Whole Home Generator installed. After getting bids from three companies, I went with Carolina Conditions. They were the lowest cost ($4,500 under my highest bid) and could do it in the most timely manner. The install crew, lead by CJ Van Etten arrived on time and got right to work. I did tell CJ how I wanted a neat appearing installation. Of course during the day I had numerous questions, and each one was answered with easy to understand replies. I was very impressed with their attention to details during the install, while always being aware of my property and plants surrounding the generator site. The whole install team did a great job and as the customer, I was delighted with my install! SC Stimson

I have never reviewed any other company but I feel I must warn people about this company. They did…read morea terrible job at my home in Lexington, S.C. I had to have all the work redone by another company and it cost a lot of money. The county inspectors, Dominion Energy and two master electricians from other companies looked at their work and were shocked at the poor workmanship. They left the outside meter box in an unsafe condition with exposed wires and dangling master on/off switch. They used the wrong wiring and the wrong sized breaker in the inside breaker boxes. They destroyed every surge protector in the house as well as several appliances. They offered to fix some of it, but after seeing the quality of their work, I was not willing to trust them again. They were also way too dismissive of the scope of the problems they had caused; arguing that it wasn't going to require much to fix things. I felt like they focused on the need to avoid costs of repair rather than how to make things right in what was clearly a major screwup by a new employee who was way in over his head on this job. Add to all this, they said they would compensate me for some of the cost of fixing their mess and I never saw a cent. The company may be okay for HVAC work but I sure don't recommend them for electrical work.

We have had a service contract with Solutions Heating & Air for regular maintenance for some time,…read moreso when our HVAC system gave out, we had them replace both units. While you are never excited at the thought of making a purchase like this, Thomas was absolutely wonderful to work with. He's an excellent communicator, he explained things clearly and in detail. He's professional and his entire team is just the same. We definitely would use them again and highly recommend this company. Plus, it's always good to support a growing local business! John & Karen

This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

my HVAC unit simply stopped working completely. I called who has been my service provider for a…read morevery long time. I actually used my prior to him starting his own and have never had a problem. Mike came out and looked at my unit. We checked to see exactly how old the thing was. It was a a lot of Kareem Arun, but it had been registered at the time it was installed. It was eight years into a 10 year warranty and I told him to fix it. It was the air compressor and the refrigerator coil. Mike said if that was what he wanted him to do what he would do so he was unable at first to obtain a replacement for the air compressor. They wanted him to go to the place that he purchased the unit in the first place and they didn't have one for him to put in. I lived in South Carolina most of my life, but I have not air conditioner in a very long time, I very quickly became extremely unhappy with the fact that I did not have air-conditioning. Mike went out and bought a small unit they put it in while he was still hunting for the replacement parts. It cooled my bedroom down enough so I could sleep in the cats could sleep. My unit has now been fixed had ended up having to factory itself told them that I couldn't find the and that nobody in town meant to one told her her my serial number gave her Mike's name and contact . She actually called Mike when I called him after I got off the phone with her I called Mike to tell her what she said that this is what he needed to do, and while he was talking to me, he got a message from her. He and two of his young man came over. They took out the piece that he had already part four and they started putting that one in while he went to pick up the one that was getting shipped in by now. Have a cool house again like I said been a long time since I've been without air-conditioning I would give Mike a five star review the things that went wrong during that repair not his fault. Mike comes over and checks my unit out twice a year to be sure that everything is working it should be. I cannot think of anything that he could do that would improve his record or his work ethic he has always gone above and beyond. He actually serviced my parents prior to me needing an air-conditioning put in because of the time I hadn't this on I Mike five star review and recommend him to anyone without any hesitation at all.

I contacted Freedom A/C early in the morning when my furnace stopped working. They were out here…read morefirst thing and got it fixed in no time. Very knowledgeable technician, honest and thorough. Fair price for the value of the service. Highly Recommend!