I'm genuinely puzzled by this restaurant's high rating--my experience was, quite frankly, abysmal…read more The space itself felt neglected: a musty odor lingered in the air, and the temperature was uncomfortably warm--borderline unbearable--making it difficult to relax from the moment we sat down.
I decided to give this place a second chance on April 18, 2026, with an 8:30 PM reservation, and unfortunately, it was just as bad--if not worse--than my first visit.
The service was exceptionally poor. Our waiter, Michael, set the tone early, and not in a good way. It took over an hour just to receive our appetizers, and drink refills required tracking down other staff members. What stood out most was the complete lack of attentiveness--Michael never once checked in on our table throughout the evening.
The delay was so excessive that I was able to leave the restaurant, walk across the street, purchase a new set of clothes for my daughter, return, and have her change--all before our main course even arrived. To be clear, this wasn't out of convenience--it was out of necessity. The restaurant was so excessively hot that she was visibly uncomfortable and overheating.
To make matters worse, water was served at room temperature in what felt like a furnace of a dining room. We actually had to ask multiple times--and essentially beg--just to get ice brought to the table. That alone speaks volumes about the level of awareness and care.
Dining out is supposed to be a relaxing, enjoyable experience--especially after an evening out--but this was anything but. The food itself was underwhelming at best: mediocre, forgettable, and certainly not worth the wait.
What was most disappointing, however, was the apparent inconsistency in service. From my observation, certain tables--specifically white families--received noticeably more attention and care, while others, including Hispanic, Asian, and African-American patrons, were largely overlooked. As part of an interracial family, this was both disheartening and unacceptable to witness.
I've had great experiences at other locations of this restaurant, which makes this visit even more frustrating. This location, however, falls far below standard.
To the management and staff: you're in a high-traffic area where guests come to unwind and enjoy their time. This experience did the exact opposite.
One star--and that's only because it was possible to secure a reservation. Now I understand why availability wasn't an issue.
TL;DR: Excessive heat, inattentive service, long wait times, mediocre food, and a deeply disappointing overall experience. I will not be returning.
