I recently moved in and with the few maintenance repair requests I've submitted, Marvy has been instrumental at making sure these items are addressed promptly. Marvy is communicative, friendly, and helpful in making sure things are taken care of quickly. This has made my move-in period seamless and I'm glad to be in good hands. :0) read more

Special shout out to Ilona, who handled our move-out process smoothly and professionally. Well done, Ilona. I wish you well on your journey!

Brick & Timber recently took over ownership of our building and has been helpful in resolving issues promptly. Thanks to Zyra for providing excellent service and taking care of our needs. read more

Brick and Timber's management of my unit has been excellent. The apartment was clean and well-refurbished for my move-in day. Brick and Timber's management team, especially the building manager Ray Pacheco, helped make the move-in process smooth and easy, and they promptly provided service for the faulty washer-dryer combo unit within the first few days of the lease. They were readily available to help me with small issues throughout the lease term like activating the steam boilers for the radiators, checking on the shower faucet head for leaks, and fixing the doorbell. The building management also maintained adequate care for the lobby and elevator areas, provided clear communication to tenants through email and paper signage, and ensured the apartment rules were followed throughout the building. Two moments best encapsulated the responsiveness of Brick and Timber to the tenant's issues: First, the building experienced porch piracy for some time. Slashed-open packages missing their contents would be found in the locked lobby room for some time. After receiving a series of complaints, Building Manager Ray quickly ended the porch piracy issue by telling carriers to put packages further into the lobby, encouraging carriers to use the package locker unit, and putting up signs that both guided carriers to the proper package location and warned potential thieves of the surveillance cameras in use. Second, when my washer-dryer unit suddenly flooded my unit, causing water to seep into the kitchen and living room floors, Maintenance Coordinator Aiko A., who I contacted alongside Building Manager Ray, quickly responded to the issue. Aiko A. called a QuickDry service unit. who successfully dehumidified the floors of my unit and those of the ceilings below mine in less than a week of the spill. Aiko A. also called AAA Appliance Repair service unit, who assessed the issue of the washer-dryer unit and had the new part shipped and the unit repaired within two weeks. One small issue about my apartment unit was that while the basement commercial washer and dryer units were very convenient, sometimes getting a signal to activate the units was difficult and required opening the basement stairs to get the units connected to my phone. While the lease for the unit I lived in was relatively high, the price matches the value of both the apartment unit's quality and the building management service that you pay for. Brick and Timber has done a great job with providing easy, helpful and available service throughout my entirety of the leasing process from the request to view the unit to the moving-out process. I would recommend leasing at the properties of Brick and Timber should the units fit your budget. read more

Awful, incompetent company. They bought out a building I was renting at, and man, did it go to shit fast. The property has one on-site laundry location. One of the machines broke down for a week. No mention about it being out of commission, no update on plans to fix from the company--sent in emails, called their numbers--SILENCE. A MONTH passes by before there's a notice about plans to fix it. Seriously? Someone finally comes in, and the machine is still not working afterwards. It honestly probably hit the two month mark or even longer before it was back up and running. There would also be random days where the water just stopped working with no mention of when it would be back up. Thank god my lease was up soon after. While I understand that these are very small inconveniences in the grand scheme of things, this goes to show how little communication or "property management" exists. If Brick + Timber can't even properly arrange something as simple as fixing a goddamn laundry machine in a timely manner, I can't imagine what else the boneheads running the company are messing up. But kudos to the only thing they're good at--faking five star reviews! read more

145 Fell St. (formerly Opera Hotel Apartments) in Hayes Valley I have lived here for over a year and the issues began on Day 1!!! On move-in day, after getting our stuff into our unit, the resident manager texted us and said something along the lines of, "... it seemed you moved in today..." After several attempts to schedule our move in and walk through with the resident manager, Henry, we had to contact our property management company, Brick+Timber, to coordinate. The result was another resident manager from another property coming to give us a tour and hand us the keys. We had no interaction with our resident manager until move-in day when we received that text. Off to a rocky start but we let it slide... But THAT should've been the red flag we should've listened to. Our upstairs neighbors have continued to harass us by constantly stomping on the floor boards above us and turning their faucets on and off as my partner and I are talking or doing pretty much anything (watching tv, eating dinner). I'm talking about continuously turning their faucets on and off like almost twenty times in a row at different pressures and intervals. This happens DAILY! We've reported this to our resident manager who hasn't done much. We've contacted the resident above us who acts completely fake and aloof. They even tried to tell the property management company that they should be trusted over us because of how long they've been residents in the building. If they want us to leave, no worries but we will do it on our own time. We constantly receive emails from the property management company encouraging us to proceed with moving out but we've clearly explained to them that we are in the process of saving money before we do. Yet the emails still come, the harassment persists, and we do our best to ignore it. I'm giving this building a rating on 1 star only because we've met some other tenants who are incredibly nice. The resident manager is not helpful and has ignored me before and has even slammed a vacuum into our unit's door while cleaning the hallways. I reported it, he came to my door, knocked aggressively and was very unprofessional. The property management company acts like they want to help but definitely gives the runaround and often overlooks your email responses. Don't be surprised if they ask you about something you already mentioned in another email-- it's part of their tactics. Also, because we did our walkthrough with a resident manager from their other property and not the actual resident manager, we were surprised at the faults in our unit like the window that does not stay open, the issues with creaky floorboards and dusty emitting from the brick walls. ALSO -- this building is known to have BED BUGS!!! They give you a notification stating that the building had bug infestation issues before and what to do in the event it happens to you - they have someone on speed dial... We were smart enough to purchase our own repellant sprays and diatomaceous earth to proof our unit but it's definitely an issue here. Wouldn't be surprised if they're purposely spread into units to encourage folks to leave. We spray our unit up and down twice a month so if you're thinking of coming here, be prepared. read more

Ilona was very helpful and responsive. Would highly recommend brick and timber for the support team alone. great work team!

A Brick + Timber worker who was responding to a couple questions I had called me multiple times with no answers to my questions simply to pressure me to rate the company 5 stars and mention her service. When I told her that while I appreciate her responsiveness I haven't had a good experience overall with the company, she continuously badgered me to leave a 5-star review for her own personal benefit (so her manager would see). She even called me on a holiday when she saw that I hadn't left a review yet and wouldn't take no for an answer. If you see a 5-star review on Yelp or Google and a specific worker's name, just assume the person was asked by that worker to do so. Overall, Brick + Timber is the worst. They are often unresponsive and take forever to complete urgent maintenance requests, like a leaking ceiling or access to the mailbox. Many requests often go ignored. There is little to no communication from management. I can never get a clear response to my questions about billing either. Simply put, they don't care about their residents/customers. They only care about making money. read more

Lakhi on the maintenance support team is super helpful, responsive and polite. Give them a raise!

We live in a property that was previously managed by Vertex. The difference is night and day. Two examples 1. B+T tried to raise our rent in accordance with the San Francisco Rent Board (totally fine, expected). However, at the same time the posted an identical unit in our building for $200 less than our current rent / $400 less than what they are now trying to charge us 2. When said unit was vacated, a friend contacted them the day after to express interest in renting it. The leasing agent, Joan Woods, would not show her the unit, and delayed for two weeks. Then Joan told her it would be shown on Saturday. My friend could not go, but still put in an application for the apartment on Friday / scheduled a time to see it in-person on Sunday. On Sunday morning, Joan informed her that someone had signed a lease on the apartment the previous day. Across the board, truly horrible and and shady practices. Really wish we could go back to Vertex read more

i requested service through Zyra at Brick and Timber. I was surprised to get acknowledgment the same day, and service to repair the problem in just three days. There were safety issues that needed to be addressed for my 77 year old friend who has Alzheimers and lives in a building recently under new management of Brick and Timber. Shout out to Zyra. read more

Thank you Jerald.R for your help!I called didn't have to wait long. All my questions were answered quickly!

Julia was super quick with helping to coordinate someone to come and fix an issue I was having with the dishwasher in the apartment, and followed up afterwards to make sure the issue was resolved. I appreciated her quick communications! read more

Hannah K. was TERRIFIC! She was communicative, thorough, helpful, and kind. While we had an overall positive experience with Brick + Timber during our years in San Fran, Hannah stood out as being a TOP NOTCH employee! She was a pleasure to work with and she assisted us with several aspects during the process of moving out. We appreciated her guidance and communication very much! read more

If you're in a pinch, short on cash/credit, or a Brick & Timber unit is your last stop between the streets or moving back to the mid-west... desperate times call for desperate measures but... I strongly recommend you to steer FAR away from this property management company if you can. At first glance, their incentive pricing and prime locales can be tempting, but don't fall for it. Rent is increased every year AND they start charging you all kinds of non-sense fees as soon as they can. We quickly realized that our $2900 apartment was costing us $3400+ each month. Admin fees, bond fees, service fees, etc. Not sure if the "junk fee" law will impede on their practices but they'll probably just find new corners to cut. Our fridge was broken for 2 days while our property manager (who had seemingly ZERO familiar with unit) kept telling us to reset our "in-unit breaker", which we did NOT have. After sending an electrician out and realizing there was in fact an electrical problem (like we told them) we were denied any attempt at recouping our losses. I could go on and on. Their skewed Yelp rating is because they will HARASS you for leaving any sort of negativity on here. I genuinely feel bad for their employees, who seem heavily incentivized to solicit positive reviews. If you ever find yourself in the unfortunate situation of needing maintenance at a Brick & Timber unit, I strongly recommend leaving a Yelp review. (The turnaround will be MUCH faster than a maintenance request) We lived in our 6 unit building for 18 months and literally saw every single unit vacated in that time. This is your RED FLAG. On a positive note, there are still quality and fair landlords in this city. Take the time to find their properties and rent from them, not this nightmare of a company. read more

Terrible company - we are moving out, have a 5 month old baby, a dog, and I work from home and they have tried to schedule a notice to enter to show our apartment to prospective renters 3 consecutive days with multiple hour time blocks each day. Seriously? We're expected to let strangers into our apartment when covid cases are on the rise and we have an infant, on top of trying to pack? Who does that. The whole ordeal has given me a lot of anxiety. When I complained about the excessive notices to enter the Leasing Manager had no sympathy and said the leasing tours will continue, despite me expressing my concern for covid considering we have an infant. I would not recommend renting an apartment managed by this Company, they do not care about the tenant experience in the slightest. The only good experience I've had with this company is the wonderful support agent, Paul, who has been very sensitive to my concerns and did his best to speak with the callous Leasing Department. We are in 291 Broderick St, Apt 1. The apartment has a great location but is extremely loud. The upstairs neighbor has cinderblocks for feet, as well as a dog that barks for hours on end. You can hear anytime someone is buzzed into the building as well as the parking garage doors open and close below the unit multiple times a day. If you don't mind the incessant noise on a daily/constant basis then the apartment is nice. read more

It's absolutely insane to me how a business like this can operate legally when they are breaching contracts. I just started my lease for 665 eddy with 2 months rent relief on august and September (currently supposed to be happening). I was charged for my rent on the 2nd of the month, no problem mistakes happen. I called to have it fixed. No response because their lines AUTOMATICALLY GO TO VOICEMAIL, first mistake is a lack of sense of urgency. I created multiple responses on different avenues to connect with them and still no response until I asked my leasing agent to connect me with who was available. This person told me it was being reversed A WEEK AGO. I work in the financial aspect of a non profit and understand that this takes time, but a week is beyond the time needed for an Ach refund within the week on a Tuesday. Have contacted a couple more times today with no luck, not even a response. It's so disrespectful, so un reassuring. What was this contract for if it can be so easily breached. I feel like I need to get a lawyer involved or something. The worst part about it is that I've personally never encountered this type of lack of communication/transparency and terrible service with any business and I HATE being an a-hole about things but with such a large amount of money that they are playing with, why would I be silent? I'm really REALLY, disappointed, dissatisfied, appalled. I just want my money back and I want to look for a new place asap. read more

You'll notice that all of the recent 5 star reviews mention customer service reps by name? That's because they directly ask (read: beg) customers via email to fill out a positive review... To hide the number of authentic one-star reviews. This management company is a money-hungry cog in the machine with no respect or consideration for their tenants. They will hook you with great promotions like 6 weeks free, but then charge you $200/month in fees and utilities (not wifi or PG&E.. we're talking trash, water, and SEWAGE.) They will also offer you a Jetty Bond that will cover $1,000 of damages in lieu of a security deposit. You'll pay $175 for the bond, then an additional $50/month after one year to maintain the bond... But the bond doesn't actually protect or cover you, it covers B+T. So after you've shelled out several hundreds of dollars to pay for this "bond," none of your damages (typical wear & tear) will be covered. But of course no one will tell you this or be straightforward about this. OH! and they will require that you schedule a move-out inspection to give you a heads up of any repairs that need to be made so that you're not resposible, but they'll probably cancel it last minute without any consideration, even after you've moved your schedule around and missed work to be there. You might notice several damages that need attention when you move in, and you might make numerous requests for service, that will be ignored. We moved in to find only three feet on our clawfoot tub... So it was clearly off balance and would slam into the floor every time someone stepped into the shower. After 1.5 year they still have yet to fix it. Since moving out and finding a quality building managed by a local landlord, I realized how shoddy the B+T property truly was. Light fixtures not affixed to the ceiling, cabinets barely hanging onto the wall, cracks in the walls and ceiling, heat that we had no control over, to list a few things... TL;DR B+T is unethical, predatory, and absolutely not worth your time or dime. Rent from a local landlord who is transparent with their pricing. read more

TLDR- DO NOT RENT FROM BRICK + TIMBER. Your best case scenario: You experience the frustration of B + T's incompetence and disorganization, which will include letters indicating they will charge you for utilities even though that is in direct conflict with your lease terms, unanswered maintenance requests, excessive notifications of water shut-offs that never happen, and alerts that they are planning to give guided tours of your home while you are still paying rent and before you've even moved out. Your worst case scenario: You have a maintenance request that renders your home uninhabitable and B + T fails to address the issue, B + T causes severe damage to your home while they renovate the unit next to yours, and/or never getting your security deposit back after you moved out because you've finally had enough of their lousy service. (Luckily the worst case scenario didn't happen to me, but it certainly did to others in my building, and you can read for yourself about others' experiences in the 1-star reviews.) B + T began to manage my building in 2018 and the quality of my home life immediately began to suffer. Here are some examples of what I experienced: - I faced excessive delays in receiving responses -and occasionally no response at all- to my maintenance requests. - I took B + T to a mediation with the Rent Board for failing to provide reliable access to hot water during an incredibly cold winter (2018-2019). I came very close to taking B + T to mediation a second time for the same reason this year. - B + T violated the COVID-19 emergency shelter-in-place orders by continuing to send contractors to do construction on vacant units in our building during March, 2020. - Unlike my previous property management companies (Laramar and Prado), B + T never sent me annual notices of change in terms of tenancy. This means they continued to happily accept my general bond and water bond passthrough payments even though I no longer needed to pay them, and they continued to keep my security deposit interest instead of giving it back to me on an annual basis. My complaints about B + T keeping my security deposit interest led to them raising my rent earlier this year. The month my rent increase went into effect, B + T sent me a notice indicating that I would be charged a late fee for failing to pay my rent on time. The email came from an unmonitored mailbox, and the only phone number on it was to the general line that only goes to voicemail. When I immediately sent them proof of my payment, a check which they had already cashed, I received no apology and no explanation for their error. - It is painstakingly difficult to get a hold of B + T staff. You will not get a live person on the phone when you call their one singular phone number. And you will get the runaround -if you get any response at all- when writing to their one singular email address. - I have experienced behavior that bordered on landlord harassment from Austin E. and Oren R. In the final emails I exchanged with B + T during my move-out, Mosiah P. and Paul D. asked me to leave positive reviews for them on Yelp and Google. A couple email responses related to minor move-out logistics will not earn Mosiah, Paul, or B + T as a whole, any credit whatsoever. What I need is to have a property management company who allows me to feel safe and secure in my home, who is reachable and will act swiftly when I have an urgent maintenance request, and who will maintain organized records so that I am not overcharged. B + T has failed to deliver on all of these points for the five years I lived in a building under their management. Please spare yourself the grief, and avoid living in a building managed by B + T. read more

I had some plumbing issues in my unit. After putting in my order request form I received a phone call from Zyra scheduling maintenance to come in. She was very kind and helpful every step of the way and was able to get plumbers in right away. Even after work was completed she followed up through emails making sure I was as happy with the work. Everyone I have been in contact with at Brick + Timber has been professional and extremely helpful read more

They ghosted me on my security deposit return. They returned it only after I started legal action against Brick + Timber. This wasn't very difficult to do since there are lots of resources online about legal rights and processes for SF tenants. Thanks to another Yelp review, I found that the name of Brick + Timber's owning legal entity is "SF Multifamily 1 LLC". I've seen that many people online have had the problem of Brick + Timber withholding their security deposit. After I vacated, B+T became unresponsive to phone calls and emails. The support staff handling these calls/emails evaded everything. They simply kept saying "we're waiting for management", or "we'll let management know". Once I gave them legal notice, the "management" mailed the check very quickly. read more

I needed clarification regarding something on my lease agreement. Kit T. Was very kind, and assisted me in getting some answers. :)

Jerald R. is truly amazing! Jerald was responsive and great customer service. Thank you for your help Jerald!

My daughter lived in a unit that they managed. It has been a nightmare dealing with them. After she moved out, they charged her an unknown move out fee, and unpaid utility which was not true! After many attempts by phone & email, they responded that we were correct & didn't owe any money. But in the meantime they had given the account to a collection agency & claimed they have no way to stop the collection agency from pursuing these made up charges! Many times over the last year, we have been contacted by the collection agency & no matter how many proofs we send, they call again! If you see a building managed by Brick + Timer, run for your life! read more

We finally decided to terminate my uncle's tenancy since he can no longer go back to San Francisco. Hannah K. helped us to do everything - from termination of tenancy to inspection and finalizing/clearing of the unit. This was not the usual leaving the apartment case but rather a more extensive process is required since the unit was full of belongings and the tenant is out of the country. Hannah helped in an exceptional way making it a smooth process. Hannah K, your help has been invaluable to us! read more

Generally had been OK; but they are JACKING up my rent and it's obscene. I'm going paying more per month than MUCH larger apartments on higher floors with actual views of the city (I look at the garbage cans). They are unwilling to negotiate at all since they are "allowed to increase per the SF", which is a total cop out of responsibility to rent fairly and push out tenants they've had for years. "Remodeled" apartments have PAPER THIN walls, floors, and ceilings. They look nice and great to have laundry and dishwasher but under-the-covers the lack of privacy generally sucks. You will literally hear EVERYTHING your neighbors do: talking (doesn't have to be loud), TV, music, sex, even farts. They allowed commercial properties to expand in the building causing noise disturbances throughout the day. They LIED about the size of my apartment (it's 50sq-ft less than they said), so I suggest you measure before you accept and sign any lease with them. read more

Our first month of renting with B+T has been nothing short of a nightmare. Our apartment had been sitting empty for months and they promised it would be deep cleaned upon arrival. It was not whatsoever. We had to push out our move by a week to schedule cleaners on our own (they're still trying to charge us for the first week when we couldn't live there). We were also required to pay our first month of rent upon arrival which is reasonable. However, since their accounting system is horrible, they're now saying we owe the full rent again for the first month. They have no respect for their tenants and treat you like garbage from the moment you sign the lease. Avoid at all costs. read more

Steer clear of B+T when possible. The prices are high, the management responsiveness is non-existent, and the quality of the community services has declined since move-in. You get none of the benefits of corporate land ownership with the lack of services you'd expect from a single person running property management. When moving to SF, I recommend avoiding Brick and Timber. read more

Kit and Ilona were extremely helpful when my roommates and I needed assistance! We needed some help getting our portal accounts updated and fixing our shower drain. I was able to get a response from them the day after submitting the maintenance requests. With our accounts, this took a little more time since it was within the actual system itself, but they made sure to provide updates to keep us in the loop. They made sure that everything was taken care of. We really appreciated how smooth and easy the process was to get assistance with our apartment needs! read more

If zero stars were an option, there's no doubt that would be their rating. I lived in my beautiful building for 5 years before Brick and Timber acquired the property. Within 1-2 months things noticeably started going downhill. They constantly cut corners to do things as cheaply as possible and give no shits about their tenants. Maybe this is every property managers MO- but they are just so gross and obvious in ripping off their tenants. I had on going maintenance problems with the unit above me leaking through the ceiling of my bathroom. Construction and maintenance took over 2 months to fix a relatively simple issue and I could not use my shower or bathtub for that duration. Rent relief was only given in a nominal amount after kicking and screaming my way into a discount. The real kicker was them deciding to drain our beloved community pool for no sensible reason other than to save on operating costs. They drained the pool and put up a keep out fence promising a dog run sometime in the future. So infuriating to think of having a shit smelling grass area versus a pool to kick it in. I've since moved to a bay front place in Sausalito but just thinking about my interactions with these jerks still pisses me right the fuck off. Seriously, Fuck these guys! read more

I had a drainage issue in my unit. I sent an email to Brick & Timber, and Aldrin was very helpful in arranging for a plumber to come out promptly and address the issue. Very much appreciated. read more

Reviewing based on experience touring apartments only, not as a resident. I was able to find the perfect apartment thanks to Pieter Vos, who was extremely responsive and helpful throughout the whole process. I had Pieter's contact info from other apartments I was looking at and I reached out to him about touring a studio apartment in Mission when I couldn't get ahold of the leasing agent that was listed for that apartment. He was able to schedule a tour last minute for me, with only 3 hours notice. He also found another apartment in the building that was much larger, on the top floor, with lots of sunlight, and only a little bit more expensive than the studio I had originally reached out to him about, which ended up being the apartment I signed a lease for. Pieter was also great at responding to any questions that I had about the apartment and the process for signing the lease. He reviewed my application extremely quickly, and made the whole process super quick and easy. read more

Good customer service. Quick response with questions and easy app for payment for rent.

Our building was recently changed to brick + timber and the management have been responsive and helpful. Maintenance coordinator Zyra helped resolve an issue right away. Would recommend over other agencies in San Francisco. read more

Jeannie L at Brick and Timber (B+T) is amazing and extremely responsive to the needs of the tenants at the rentals of B+T. I sent an email to Jeannie L at 6:41pm PDT and Jeannie L responded by 6:48 pm PDT. For reference, Jeannie L helped us with a billing issue at their rental unit located in Berkeley, CA, near the UC Berkeley campus. We have dealt with another Berkeley, CA landlord group, The Berkeley Group, who would not respond even after 30 days, after phone calls and emails. Thank you for all that you do for the B+T tenants, Jeannie L! read more

I requested that the lock be changed on the door to my apartment. I had given a key to a friend and had reason to believe he was using my apartment while I was at work for more than what we had agreed. I decided I was no longer comfortable with this friend having a key to my place and asked him to return it which he did. But I came home one day and things were not right. I suspected that he made a copy and was still using my place so I requested the lock be changed. I assumed that something like this would be done quickly, but it wasn't. I reached out to maintenance to find out when the lock would be changed as it was a potential security risk. The person who responded back was Aiko. She was very responsive to my concern and explained how the maintenance process worked. She also provided options to expedite the lock change and told me the difference in cost. She was concise and clear with all info. The only reason I didn't give a 5 was the lack of a sense of urgency to something that could have been a security risk to me and everyone else in the building. And that is probably not on Aiko-that is on building management. read more

They were very accommodating, and we viewed a few apartments in different buildings with them. The apartments we viewed were mostly renovated, however it seemed that common areas were not, and in most cases poorly maintained. We saw stairwells without adequate lighting, elevators without permits, and the worst smelling garbage area. The units are mostly remodeled and very cookie cutter (they use the same materials in all the units). We couldn't find a unit that had all the things we wanted, some had better appliances, others had better use of space. Ultimately the fact that no utilities are included, and you have to pay for water, garbage, water, sewage, PG&E all through them was not something we were will to do, even if it seems to be a trend. read more

Live at 520 Geary and it's a freaking NIGHTMARE!!!!!! Jan. 5 Hector the building manager comes in our unit to check bathroom because Darrell an elderly handicapped man who's lived here over 20 years is getting flooded with water damage below us! Hector looks out our bathroom chute and it's flooded and backing up!! This is a Friday and he tells me he'll have a plumber here Monday!! WTF??? Monday??????? Nobody shows til Monday night!! Guy was dressed normal with hardly any tools except for the prime Amazon small bag he was carrying with a couple of tools in it!! Snakes the pipes forever...no results!! Does this til midnight!! Comes back Tues. Says all fixed!! Get in the shower water backs up immediately to my knees!! He comes back wed. and Thur. At night and more snaking no result's!! At this point I realized he had no idea what to do!! 10:00 at night he wants to come in and run the tub water...Told him no it's late I'll do it!! Tub not draining at all!! Nobody shows Friday and Hector tell my girlfriend they didn't come because I wouldn't let them in night before even though I did what they wanted!! All week my tub had toxic filth and bugs and who knows what is swimming in my damn tub that was almost full!! Sat. Hits and Darrell below us is freaking ceiling has split open and water pouring out like a river!! Literally inches of water all over his floors!! ANOTHER plumber shows up and once again wants to snake our tub!! He does...no results...he goes downstairs and NEVER saw him again!! Sunday morning I hear a drill outside my bathroom window...They we're FINALLY taking off the sleeve that was put into the pipes few months ago that I told Hector that Friday he needs to open up that sleeve to release the clog because that's what the last plumbers told me!! Low and behold my tub starts draining...WHAT AN EASY FIX!!!! Mean while Hector put Darrell upstairs in a room with a mattress on the floor and a chair because his place is flooded.... I'm not kidding!! BTW...Sat. late night we got a call that they we're sending their top Senior plumber Monday morning 8-9!! We're up at 7:00am and nobody showed...Hector cancelled it without even telling us!! Amber missed work and me a doctor appointment!! When your building manager is waiting 3 damn days to call a plumber knowing that your tenant is flooding downstairs...That unexcusable!!!! Then Hector sending us handymen and NOT plumbers that left my tub full of who knows what for a week!!! Then blaming the tenant for the problem when I refused to let them in after 4 days of no results at 10:00 at night!! This is on the building manager not doing his damn job!! Not to even mention 3 weeks of no electricity in the main room because the blowers downstairs that they're trying to dry out Darrell place keep making the breakers go off for our unit!! 9 days fix this...1 day if they would of called a legitimate plumber and not handymen!! read more

Received great help from Cherwin, answered all my questions in regards to my utility set up.

I really don't believe those people putting a Five Star. Maybe just maybe they were lucky to get good maitenance. But many other people are having too much trouble including myself. The people they send over to fix things are never done right. Months later things will not work. I have been waiting for three years to get my windows fixed because they don't open. I go by what's happen to my place and believe me has not been good. TIRED OF WAITING. read more