Came in today looking for some minifigures. Was helped out by Noah. Extremely nice guy. Super friendly, helpful, polite, and easy to talk to.
Kenji on the other hand, not so much.
Kenji was extremely rude to multiple customers, talking to them in a matter of fact know it all tone, and being rude to an elder woman who clearly couldn't read the price and just wanted to know how much something was. "Well if you look on the bottom, there's a barcode that has the price on it." Was what he said to her.
Kenji was also really rude to Noah on multiple occasions, he had Noah stand at the register and I was asking Noah some questions about a minifigure I was thinking about buying, Kenji came over and interrupted the conversation and said "what are you doing? Why are you talking with the customers?" In an extremely rude tone. Noah replied "you asked me to stand here, and it's my job to talk with the customers" very politely. I respected that he stood up for himself against a very obviously overbearing co-worker.
While I was checking out, Kenji was the one "assisting" me. I could tell he was already irritated by the system being slow, and I was being polite and patient. After he added up all of my items he dumped all my figures and loose pieces into a bag, and dropped one of my sets into the bag. Mind you, multiple figures I purchased are $45-$50 in price and he threw them in like they were worthless instead of putting them into a smaller bag. While we were waiting for the system to load, I showed my girlfriend some interesting custom minifigures in the case. Kenji said I should get some and I told him I wasn't interested in customs as they are sometimes a little too much in terms of custom printing and accessories and lose that Lego charm to me. He then said in a rude tone "well just because they are third party doesn't mean they aren't good quality" He then tried showing me a technic set because I was talking to my girlfriend about the corvette set, a conversation that he completely eavesdropped on might I add, and showed me the technic set, I told him it was cool but I have 0 interest in technic sets. He again, got upset that I didn't care for something he was trying to sell me.
Finally the system loaded and I completed my purchase.
When I arrived home there was a nice new scratch on the printing of the $50 figure I just purchased due to it having the full weight of another set on top of it with 0 protection.
I still recommend going here, but if you do go and Kenji is there, ask for Noah or literally anyone else.
TLDR; Kenji is extremely rude and has 0 regard for the things you are purchasing. Noah is extremely helpful and polite.
Noah gets a five star from me all day long.
Kenji gets a one star read more