I had to move out cleaning. The service was excellent- everything was cleaned perfectly and looked like new

It was my second time using this company. Everything was great and on time. These girls are the best. Recommend.

They came on time and it started out ok, then the woman spent most of her time on her cell phone, and they ended up rushing in the end. The rushing left some things not done very well. I did appreciate the great communication and ease of making the appointment for cleaning. Just the cleaners themselves weren't great. Nice but not great. read more

I needed to deep clean my home as a new tenant was moving in. I had a few stains on the carpet, unclear windows, and shower/bathtub with old dew marks. This is a family owned business. They had 2 people come and clean my entire place. Their English was limited but the communication was good. The cleaners knew what they were doing and brought all their supplies themselves. 3 hours later I came back to find everything slick and span. All the windows were clean and clear with no streaks. The bathrooms were sparkling with no residue. The kitchen was spotless and the fridge clean inside as well. They got out the stains in the carpets. Afterwards they moped the floor for the last part on their way out. The price was very fair for the value. Professional, clean, I highly recommend this company! read more

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I requested numerous price quotes and selected Bright House for assistance with my new apt move in. Owner was very responsive and friendly. Cleaner brought all equipment. Awesome spotless deep cleaning job! Will inquire again. read more

Bright House Cleaning Services - Spotless fridge & oven cleaning - Home Cleaning Near Me - Los Angeles, California

They answered my last-minute booking with reasonable price. I will book them again soon. read more

Great job! Arrival on time, finish the work on time, and the work quality is super awesome!!! read more

The team that came to do a 4 hour deep clean of our townhouse was AMAZING! They were detailed in their work and made sure we were satisfied. We will definitely have them back for regular maintenance cleaning in the future. Great job at a great price! read more

Wonderful easy service at a price you can't beat! They are so friendly and do a fantastic job. Thank you! read more

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I needed deep move-out cleaning of a vacant 3500 square foot home with 5BR/4BA and in good condition. These dimensions and all the details were out in the notes when I requested service, including the fact that another company had just cleaned the house but not well so I needed a new service to do the job right. Olena of Bright House Cleaning was one of several people to respond quickly and I ended up choosing them over others because she estimated it would take 3.5 hours for two people to clean the house at what seemed to be the going rate. The two person crew she sent to my home was very nice and worked hard, but they took FOREVER to do only half the job. Five hours were spent upstairs, mostly cleaning two bathrooms. When I complained to Olena, she said it was taking so long because I told them to clean thoroughly. ??? Is there any other way, especially when I requested deep cleaning? Another excuse was that "it's a big house" - which I had already told her when requesting service and before she estimated the time to do the work. The first pair had to leave and Olena said she'd send another 2-person crew at a discount (20% off) to finish the job. Having learned from this experience, I limited them to two hours and asked them to focus on two bathrooms and the kitchen. Also a hard working crew but they were limited in what they could do by the basic supplies they brought with them (a bottle of Fabuloso, vacuum, mop and paper towels). So, I ended up paying for 7 hours at twice the cost of what was initially estimated and had to hire a THIRD service to finish the job, which they did well in just over an hour. Bottom line is that these are nice, hardworking people but not professional cleaners and stocked with only very basic supplies. Olena will probably reply defensively as she has done below in response to other reviews but that was my true experience, so be advised accordingly. Not recommended. Told you all she would get defensive. The response is full of inaccuracies too: (1) Again, most of the five hours were spent in two bathrooms - there are not three bathrooms upstairs ... I think I know the house better and the business owner is just trying to make it seem like more work; (2) "Very unclean house" ... pffft - the house was completely empty and had already been cleaned by the departing tenants as well as another service - just needed a professional cleaning to fix streaks, smudges, etc. before the next tenants moved in; 3) Only the upstairs interior windows were cleaned and NOT on the outside, which would have required a 20 foot ladder or long pole to access them - I hired a professional window washing tor that and (4) I did not "request another team" ... the first pair told me they had to leave and it was the business owner who said she would send two more to "finish the job" which they did not in the two more hours I was willing to give them a chance to do and I had to hire a third service. The "less than $500" was $494.90 for 7 hours and an incomplete job. read more

Kate was a delight to work with; efficient, effective, polite, and motivated. My sincere thanks.

Very efficient and hard working. My cleaner, Ilona, was very kind and accommodating. Thanks again! read more

We have had Bright House Cleaning regularly clean for us for several months now and they are great. Olena is very responsive to changes in scheduling and the staff is here right on the dot every time. My husband and I work full time with a little one on the way and having them help us clean regularly has been SO nice. Thank you to Bright House Cleaning! read more

Very nice people however only half of my apartment was cleaned and not very well, they were slow at first and really rushed towards the end and did not do a good job. At one point I hopped in and started cleaning the floor myself as it was not being done. I had hired this service to clean my apartment. It was very hard to communicate and although I love to chat with new people it was frustrating having conversation made via phone while the job was not being done. I had to go through my apartment and just clean it myself after. I asked them to focus on harder areas like the kitchen and bathroom first and later the floors. I mentioned explicitly the stove, the fridge, and the oven. Later I come to find floors were not included nor was the cabinet of the oven and one of the toilets despite explicitly requesting the oven and bathroom be cleaned first. Super disappointing. read more

Lady worked hard in a kitchen ... Vacuum and mopping was done well but bath tub was not cleaned at all. read more

After agreeing in writing to a price and time for cleaning, I was given half the cleaning time and expected to still pay the full amount. The cleaners did a good job but the owner is a nightmare and is running a scam. They broke multiple of my blinds and tried to hide them under the bed. Adding; It's funny to read the lies in the owner's comment on post. I threatened her? Haha, she said she was calling the police on me, threatened her cleaners over on the phone to them and wouldn't let them leave. AVOID, AVOID, AVOID! This person is CRAZY and will try and rob you!! Beware!! Dangerous person to let in your house! read more

Bright House Cleaning Services - The cleaning was completed in 90 minutes. - Home Cleaning Near Me - Los Angeles, California

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THEY DAMAGED MY WOODEN FLOOR BY BLEACHING IT. I told the cleaner that there are a few spots that needed special attention, and later found the floor looking like the image with white spots all over. She told me that she had used bleach on the floor. I had a floor finishing guy come over and he told me that the floor is damaged and needs work. So far the company refuses to pay for any repairing. Definitely would not recommend - the company do not know what they're doing. Also, apparently, even if they're "yelp guaranteed", it will only refund the cleaning cost, rather than paying for any damages. So that's as good as nothing. read more

Bright House Cleaning Services - Damaged floor - Home Cleaning Near Me - Los Angeles, California

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It was a nasty dirty job and yvgeny did everything I asked. I really can't say anymore and wish the app wouldn't demand more words.

We hired two cleaners for a deep clean of our home and they did a great job. I had two specific requests to clean the inside of our refrigerator and wipe down the outside of all our cabinets. Both those tasks were completed and spotless. They also thoroughly cleaned all appliances. Ola and Sergei (I hope I got their names right) were very kind. There is a language barrier but I could tell they were earnest and wanted to do a good job and get our requests in as a priority. I was even surprised they did a thorough cleaning of under our bed. Which was a pile of mess and full of pet hair as we have cats who tend to hide and play under our bed. So this was an unexpected part of our home that was cleaned. Speaking of pet hair, they did a great job of getting rid of a lot of it. My one suggestion is to get the crew a better and larger vacuum. If I had known ahead of time I would have offered use of our vacuum for the floors and it may have cut down on some time. They cleaned our place for 3.5 hours so although I felt they did a thorough job, maybe could have saved some time with that. Aside from that. I highly recommend for a deep clean of your home. In 3.5 hours they can't do everything except what is priority, but your home will feel lighter, fresher and look great. We'll definitely hire them again read more

They are one of the best, they come and really clean they really do a great job and i am satisfied with their cleaning service

Very accommodating, professional and good! I needed someone to clean late on Monday, and Elena sent someone within the hour, all while maintaining great communication. Their pricing is fairly reasonable as well. Highly recommend. read more

Should have listened to the bad reviews but this was a $500 (plus the cost of replacing our marble) super worst case scenario experience. Not only did they not bring non toxic cleaning supplies like I asked- I'm 7 months pregnant and we just went through a very messy kitchen remodel- they used water to clean our floors which at first I was stupidly okay with but after walking around barefoot my feet are filthy. That's not the worst tho, the cleaners put very wet dishes on an obviously dyed cloth that bled on our BRAND NEW AS OF TODAY MARBLE and we are totally screwed. Communication was super hard. I wouldn't recommend this service and am super regretful we hired them, they clearly do not know what they're doing. By the way, owner took no responsibility, offered no refund and just said "I'm sorry they can come tomorrow to try and fix it" No thank you. read more

Bright House Cleaning Services - Dyed marble from wet dishes sitting on it for hours. - Home Cleaning Near Me - Los Angeles, California

I was lucky !!! Bright House Cleaning Service seriously mean business. Not only are they accountable, punctual, they clean incredibly well. I requested three cleaners for three hours and opted for a deep clean (window washing, fridge, tiles, oven, and everything.) Each individual had ownership and went above and beyond. I must say I was incredibly impressed and pleased by the end result. For those fortunate and willing to try, connect with Elena! Thank you and I will be using your services again! read more

This company helped us for five hours, and did a fantastic job with everything. The entire location was cleaned well. Excellent staff with reasonable prices . Highly recommend it! Her company also cleaned my home. Excellent job as always. read more

Everything went smoothly - they arrived on time, worked diligently, and we're delighted with the performance and results. Thank you.

Communication and Value were great, the quality of work was excellent. Place was cleaner than when I moved in.

TERRIBLE - STAY AWAY! Ok, so I booked them for two hours / three cleaners. I have lived in the same house for years and recently lost my cleaning lady to medical treatments. So I hired them - BAD IDEA! Not kidding, but they took THREE hours to clean three bedrooms and three bathrooms - that's it. And the staircase. That's it. Did not get to the kitchen or any of the living areas. NK! I called the owner (the Elena lady - who I'm sure will respond to this review to counter my complaint but that's why I posted pics - I have more) and she literally said 'your house was dirty'. Bear in mind, my home - for years - has taken 6-7 hours (whole house) with my single housekeeper - and that's the whole house. This one wants 300 for not even half the house - and the pics speak to the quality. STAY AWAY! I want my money back read more

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Great customer service, amazing job, very impressed definitely would use them again. Attention to detail, I just cannot say enough about the great job they did read more

They did a great job for us. When they had some transportation issues they kept in contact very well. We'd use them again.

Bright House has always done a great job cleaning our home. The workers they send out are courteous and professional. They leave our home looking and smelling great. A+ read more

I hosted Thanksgiving for the first time and decided last minute I needed help cleaning. I contacted Bright House and they were able to accommodate last minute. The team did a wonderful thorough yet fast job within two hours. Will be booking again! read more

These ladies did a terrific job today on my son's apartment. They cleaned two very dirty bathrooms (yes it's embarrasing when you're the mom and thought you raised your son better!), two bedrooms, floors, wiped down furniture, vacuumed and would have stayed to do more but I told them that was enough and I am hoping my son and his roommate hire them to come on a regular basis to keep the place in good shape. They were on time, worked very hard and the apartment was not very cool so I appreciated them working through the heat. The company was very responsive, gave me the best quote and I'm so glad I used them. read more

Let me just say, and this is embarrassing to admit - I moved into a house with a terrible roach problem. I knew I had to leave bait out but I wasn't sure who would help me clean before I did that. I messaged NINE cleaning services and warned them about the roach problem. 8 of them declined, & I don't blame them. But Olena and her staff agreed. And wow, they transformed my DISGUSTING kitchen into more than livable. I am so greatful for their help and would like to formally apologize for the bugs they did encounter. They have turned this apartment into a masterpiece & I cannot thank them enough. THANK YOU OLENA, TRULY. !! read more

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Having hosted my big extended family in our home, our house was in a desperate need of a deep clean. Elena was incredibly responsive to my requests! She was prompt, transparent and efficient. I even made a request for the cleaners to have shoe covers because being an asian house, we don't wear shoes indoors. She accommodated and honored that request. The girls were in and out in 2 hours and the house was spotless. Will be calling in their services in the future! read more

I hired them for a service for a 2 bedroom 1 bathroom full service. I requested for laundry to be taken off site and brought back upon next service. I also asked if they needed me to provide cleaning supplies and they have they have everything, including checklist and inventory sheet. Come the day of the service only one cleaner comes in with a spray bottle and a towel. NO vacuum, NO mop, and NO checklist or cleaning sheet. The cleaner stated that their boss didn't tell them any of this and I showed them text messages confirming all services. The cleaner then says I can only clean your surfaces everything else you do yourself. Don't trust this service they will blatantly lie to you just to get booked. read more

...3rd time and even more dignity restored. I seriously thought those were stains! This company freaking cleans the S out of everything!

Elena and Ira were a great help - professional and did a fantastic job!

I recommend this cleaning company I am impressed with the level of service! Very professional cleaning service, the cleaning teams are soo amazing. Good value for money. My house looks amazing. I will hire again. Thank you ladies read more

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I'm very happy with this cleaning service! The owner, Elena is extremely accommodating. She was able to squeeze me in for same day service and sent a 2 person team who left my home sparkling in a fraction of the time it usually takes. I have since hired them weekly and very impressed with this company. There are many housecleaners in Los Angeles, and BrightHouse Cleaning is affordable, efficient with awesome customer service. I'm extremely impressed! Highly recommend!! read more

Our tenants left the property filthy and Anna did an amazing job cleaning the bathrooms, bedrooms and kitchen. I dont think the oven and microwave have ever been this clean. She was also right on time and she was able to stay longer than scheduled because the property needed more work. Great work and great value. read more