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    Bright House Networks

    1.3 (163 reviews)

    Services - Bright House Networks

    Television service providers

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    12 years ago

    The signal is crap, its super expensive and the internet is slow. I really wish I had other options in my area.

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    Page 1 of 5

    Ask the Community - Bright House Networks

    Review Highlights - Bright House Networks

    . He told us that someone was probably tapping into our cable line and fixed some wiring outside

    Mentioned in 4 reviews

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    AT&T Store

    AT&T Store

    3.3
    (7 reviews)

    Run While You Can - This company did not explain all of the details regarding the phone plan I was…read moreinterested in which cause me alot of problems going forward. At the time I purchases the phone, I told the agent, it was too small. He did not offer me the buyer's remorse. In fact, he told me to upgrade my phone through their upgrade program which ATT does not recommend. I had to pay approx. $200 for a restock fee. I paid $55 for a cell phone screen that I do not have use for now and they will not refund me. This company is interested in profits and dont care about customer service. If you call ATT for help, they will tell you this is a private store and they can not interfere. Run While You Can. - I used another cell phone provider and changed because of promotions being offered by ATT. I regret doing it because the terms change and they do not inform you of them. The manager of the store told me that the agent did me a favor by not offering buyers remorse. She is Wrong and trying to cover up for her and her staff's mistakes. And they will not let you speak to the owner of the store. Run While You Can. I made a big mistake choosing ATT for my cell phone services - do not become the next victim. I am sure they are going to respond with some crap but I stand behind my opinion and am willing to protest this business if I need to.

    I have been a customer with AT&T for three decades. And it doesn't matter if you are a brand new…read morecustomer or a fiercely loyal one you're all treated like crap. I'm changing companies because my husband died. Unfortunately, I was given information on the phone and was directed to go to an AT&T store.. the first one I went to Goldenrod Road was closed in the middle of the day with no explanation or notice posted Then I went to the store on University Boulevard . This is September 11 and there is one person in the store and she is an employee playing on her phone. I walk in the store crying and she tells me I need to go to a corporate store without even listening to what my problem was. I told her I couldn't go to another store because I didn't have it in me. She said I told her I was very distraught. My husband had just died of cancer and she said my dad died of cancer so she knew exactly how I felt. ‍. Go to another store and the gentleman tell me this was just something that I needed to fill out online. Anybody could've helped me. Thank you Waterford Lakes for finally helping me and AT&T. I'm done. I've overpaid for 30 years and excepted the horrible service.

    Spectrum

    Spectrum

    2.0
    (22 reviews)

    Spectrum is the best provider in the Avalon Park/Waterford Lakes are after 25 years of experiences…read morewith companies like Adelphia, Comcast/Exfinity, Britehouse and ATT. Spectrum was and is the only company that is even trying to better the customer experience. Comcast was the absolute worst. Whenever I have an issue with Spectrum they will try their best to resolve it with a very high success rate. Issues with equipment were fixed with a direct exchange at this store. Service to my household is usually resolved within the day. And lately have received a text notifying me of an outage and an expected fix by a certain time. I'm happy with that and their service overall.

    If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

    XFINITY

    XFINITY

    1.0
    (4 reviews)

    XFINITY Customer Service is absolutely horrible.. Please do yourself a favor and go with another…read moreservice provider.. endless calls and no luck getting service.. just look at there star ratings.. They suck the Big One !

    Xfinity stolen phone #…read more Our community provides tv service through Xfinity. We have that service and added internet & our family's mobile plan - 4 phones. On August 3, 2025 at approximately 5 am we were hacked. Our modem was taken over so we had no access to internet. All of our cellphones were deactivated. So we had no ability to contact anyone as we gave up our landline some time ago. The hacker added two names to our account and changed the managing phone and email to a number and email that are not ours. We had to leave our house and find another location with a phone and internet access so that we could call Xfinity. We waited for about 30 minutes before an agent picked up our call. He was able to see that our WiFi modem name and password had been changed and 3 phones had been deactivated. The agent restored service to the modem and the 3 phones, then researched my phone number. It was no longer in our account at all. It had been transferred to another Xfinity customer, MT, on a Samsung phone but a different model than mine. I have had my phone number for more than 20 years and I want it back. We were told that it was possible to pull the number back by shutting off service to that other account but a Fraud investigation had to happen first. It was opened and we were told we would hear from Xfinity Fraud department in the next 24 hours. We have a case number that has been open since 8/3/2025 at 6:30pm. The Fraud Dept has never contacted us once. We've called multiple times & they tell us the same story. My phone number is a second verification for many of our accounts. While waiting for Xfinity to get my number back, the hacker changed access our bank account, moved our savings to our checking account and attempted to wire transfer our money out. Being at the bank first thing, I stopped that. Xfinity has left us exposed, when they could have fixed it the day the hack occurred. Xfinity Mobile Fraud Dept, if you exist & are seeing this, contact me.

    Bright House Networks - televisionserviceproviders - Updated June 2026

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