Great rooms - fireplace, comfortable robes, spotless. Tasty afternoon snacks. Nice included…read morebreakfast. Friendly staff. Excellent location to shops, restaurants, and scenic walks.

I'm definitely glad we choose to stay at Marblehead instead of Salem. This quiet town was quaint…read moreand still full of history. Special thanks to Mary who checked us in for our 2 night stay. She was helpful, made restaurant recommendations and suggested we take the walking tour of Marblehead. The breakfast was good and the room was pretty spacious. Outside of being in the common areas, I didn't know there was anyone else staying at the inn. My wife and I will definitely be back.

Perfect boutique hotel in Marblehead. Bed was super comfortable and the shower was great! Debbie…read moreat the desk was delightful and took care of any of our needs. Breakfast every morning with yogurt, fruit, granola, muffins and breads. Coffee and Tea. Located in a cool town and close to Salem and Boston

It has been a week since I stayed there and they over charged me, they took half as a deposit and…read morewhen we made the reservation and charged us full price when checking in. We have sent bank statements....and at this point have gotten no help or the money returned. It was 100 % their mistake and it's unacceptable that we can't even get any help from them. I am sure I'll eventually get the money even if I have to file a complaint with the BBB but it's a shame that this is their customer service.

I'm not someone who rushes to Yelp, but this stay earned the effort…read more I recently stayed at The Merchant for the second time, and whatever magic existed during my first visit is gone. The biggest issue: the hotel hosted a large, ticketed public event that completely took over the main lobby--with zero advance notice to guests. I woke up to a lobby packed with strangers and nowhere to sit or gather with my family. I've never stayed at a hotel that allows a public event to fully overrun its only common area without warning paying guests. And no, "just go somewhere else" isn't an option--there is nowhere else. There are no additional common spaces and no elevator. Since we were meeting elderly family members, climbing three to four flights of stairs to our room wasn't possible. The lobby being unusable wasn't a minor inconvenience; it was a dealbreaker. Operationally, things only went downhill. Check-in is at 4pm, but arrive after 5pm and there's no one on-site to check you in. Checkout, however, is rigidly 11am. Our room was never cleaned during the stay, despite leaving the "please clean" tag on the door. Because of the limited staffing hours, we couldn't even get fresh towels. Then there's the mouse. I saw one in the common area and notified staff. Nothing was done. Food is left out uncovered for guests, which I promptly avoided--because "boutique hotel meets rodent buffet" isn't really my vibe. What's also new: some sort of train or underground rumbling that shakes the building roughly every hour, offering a front-row seat to what feels like an earthquake simulator. If this were a budget motel or a Holiday Inn, I might shrug and move on. But this is a $500-per-night hotel, and at that price point, these issues are unacceptable. Until these problems are addressed, I wouldn't recommend staying here--and I certainly won't be returning.

My stay was short but just divine, best sleep I had and the most delicious cookies! Thank you to…read morethe wonderful staff who shared instructions for my after hours check-in and made the entire process of navigating to the parking lot a breeze and ensuring I have all I need during my stay at this charming hotel that felt like home). I'll be returning :)

I had my wedding here in May, so this will be a long but all encompassing review of all different…read moreaspects of the Hawthorne. When I was looking for venues, I wanted all inclusive and one location. I spoke with Christine Madigan via email and then over the phone. She assured me that the Hawthorne did weddings well. We booked, signed contracts, set up a room block and everything. The room block: 3/5 stars I originally worked with Beth who set everything up for me and then was transferred to Rob as positions changed. I initially had 15 rooms in my block which we filled pretty quickly, but I saved one for my husbands grandmother so she could stay onsite. She called to book a room and was told there were no rooms. There were rooms so I called and spoke with Rob because she was pretty upset. He assured me we had rooms and for grandma to call him directly. Evidently the folks at the front desk didn't understand how the room block was intended to work. This happened over and over and over again. I really wish they would have set it up so my guests could book online because I heard from nearly half of my guests that either they couldn't get the days we were promised or the room type they wanted. I even had 3 couples stay at another hotel because of this so Hawthorne lost out on money because they couldn't get their booking system organized. One of my couples ended up in a room with a TWIN BED for 2 people. How is that even possible? Meanwhile I had a single person in a room with 2 queen beds and 2 bathrooms? Like I get accommodating people's requests, but a little critical thinking and communication would have gone a long way for comfort here. I doubt those people will come back to this hotel for this reason, which is sad because its such a lovely place. The menu tasting: 5/5 stars We were invited to a tasting of hors d'oeuvres, dinner selections, wine, cocktails and wedding cake. It was amazing to be able to sample items we wanted to serve without doing so blindly. Their food is phenomenal so we were excited to be able to share this with our guests. Wedding planning: 5/5 stars I received packets of information before booking Hawthorne as my venue, so I was aware of the pricing up front. I was even able to create a quote using their pricing sheet so nothing was a surprise. Christine was available to answer all of my questions throughout the process. As we got closer, she gave us homework to complete so we were ready for our big day. We created a signature mocktail, filled out place cards, went over our timeline, dropped off welcome bags, etc. Everything leading up to our wedding day (outside of booking guest rooms) was super smooth and easy. Pretty much everything was provided by the venue. I only had to book a photographer, content creator, photo booth, DJ and HMU on my own. The rest was handled for me which really made things so much smoother. We ended up well under budget, too! Wedding day: 3.5/5 stars If I could go back, I would hire a dedicated day of coordinator who worked specifically for me and not the venue. Christine was great, and did her job well, but she wasn't dedicated to me the entirety of the evening. And she and my mom were butting heads over things we were promised and not delivered. My mom did my wedding florals. We asked in advance if we could have refrigerator space and a private room to set up in. We were told we could have both, and on the day of, there was magically no fridge space, access to water, or a secure room to work in. It was extremely frustrating to be promised things and then not have those promises fulfilled. We were able to pivot and adapt, but that added so much stress to me on a day where I should not have added stress. The room she was working in was also being used as storage for a wedding the following weekend. The hotel has tons of space so I'm not sure why it had to be there but it seemed at that point it was a battle of wills more than anything. My photo booth company arrived right at the time we were about to start our ceremony, which was planned in advance, but the way the rooms were set up he ended up being in the lobby. This turned out to be really fun for wedding guests and random hotel guests to watch, but it was a bit awkward at first. Some of the items we brought for our reception were not brought down and we had to track people down to retrieve those. There was a room upstairs that was dedicated for us to hide away in and eat our appetizers, but I wanted to be with my guests and the appetizers never made it to me and my husband so I was told they were good but I didn't get to try them all. Dinner was absolutely amazing. However, I heard SO MANY complaints afterward about our bartender. I guess he was rude, and terrible at making drinks and when people tried to go to the other bar they got turned away. Overall I had the best day ever and would do it over again with a few tweaks :)

My boyfriend and I recently stayed at the Hawthorne Hotel for a short staycation. We live nearby…read moreand chose the hotel specifically for its history, haunted reputation, and because the price point included what we were told would be complimentary breakfast. The room itself was nice and comfortable, and we were surprised (in a good way) to find that it was a double room. In terms of the "haunted" experience, we did hear some tapping noises coming from the closet shortly after settling in. It was definitely spooky, and my boyfriend barely slept, hoping it would happen again--but it didn't. Still, it added to the atmosphere we were looking for. Unfortunately, the experience took a turn the next morning. When we went down for breakfast, we were informed that we needed a voucher or token that we were never given. I went back to the room to call the front desk for clarification and was told that breakfast was only included if you were given a "certificate," which was never explained at booking. My boyfriend then went to speak to the front desk himself, since he made the reservation (even though I was present when it was booked). He was told that no one ever told him breakfast was included, and the interaction felt accusatory--as though he was being accused of lying. This was uncomfortable and disappointing, especially since we booked the stay based on that information. Adding to that discomfort, as we exited the elevator to head to breakfast, we could hear two front desk staff members chatting enthusiastically. When they noticed us, the conversation abruptly stopped, and they stared as we walked by. It created an awkward and unwelcoming feeling. One was a gentleman with longer hair, and the other was a woman with her hair pulled back in a ponytail. The manager was also involved in the conversation with my boyfriend. I do want to highlight the positives: The server at Nathaniel's was extremely kind and pleasant, and another woman working in the restaurant was also warm and helpful. The room itself was nice, and the restaurant service was genuinely the best part of our stay. That said, due to the front desk and management experience, this is not a hotel we would choose to stay at again--neither for the haunted experience nor for the treatment we received. Salem has many hotel options, and while we wanted this stay to be something special, it fell short. We were hoping to leave a glowing review, but aside from the room and restaurant staff, the overall experience left us disappointed.

Didn't get to take the tour, it seemed a little expensive to me... but I felt like it did offer…read moremuch more bang for your buck then some other near by attractions. And honestly I would have paid it but we were almost out of our fun money for the trip. I will probably do it next time, or honestly staying here would be really cool!

Great day for a visit! Worth the drive Spent the day in…read moreSalem. Very comforting! conveniently located.

This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

Great location -- very walkable to many of the attractions in Salem, easy to drive elsewhere, and…read morevery close to the train/T if you're coming in that way or want to take it into Boston for a day. We did have a car, and while the attached garage made things convenient, the daily parking fee felt high for what it is (almost $30 a day). Just a heads-up. Also, there is self-park, and at risk of sounding cheap, here's a tip to save you on some tips... valet is optional, and I don't think I've ever been in a hotel where it's less necessary. Self-park is the same price, but you spare yourself the constant tipping, which feels like one more tiny cash grab unless maybe the garage fills up at certain times and they have to move cars elsewhere. The room was nice enough for a short stay, though some acceptable / common deficiencies are starting to show -- scuffed walls, certain outlets loosening up so the prongs don't stay in well, one bulb burned out, etc. But the beds were comfortable enough, the bedding seemed clean, the bathroom was also clean and the shower worked well, and the room overall still had a reasonably new look and style to it. The pool was also clean, warm, and the overall pool area looked well maintained with plenty of clean towels available and a good amount of seating. The pool deck definitely gets a little slick when wet, so watch your step. Breakfast was almost exactly what you'd expect from similar U.S. chain hotels -- pre-made omelets or scrambled eggs depending on the day, home fries, paper-thin bacon or sausage patties, a few cereals and yogurts, a make-your-own waffle station, a couple fruit options, a push-button juice machine, instant oatmeal, etc. There's a good amount of seating, and a handful of tables have their own TVs (though you may have to hunt for a remote, and you might get some cross-room interference if someone else points theirs the wrong way). One interesting detail: breakfast isn't on the ground floor, and you can't reach it via the elevator without a keycard. I assume that's intentional to reduce non-guest walk-ins. Overall, I'd stay here again for the location and reasonable price -- just with the caveat to budget for the nearly $30/day parking or have a workaround ready. The convenience makes it tolerable, but it's definitely something to be aware of.

I had a five star stay at the Salem Waterfront! This is one of my favorite hotels I've ever stayed…read moreat in my entire life and that's why I continue to come here! I had not been here in about three years, and apparently the hotel went through a major renovation. It was really nice back then, but I think it looks even better now! The artwork, the decor, the wonderful nautical charm about this place is really awesome! Our room was an imperial king suite and I absolutely recommend this if you are a couple looking to have a nice relaxing stay or if you just want a spacious room with a separate bedroom, living room room and a wonderful bathroom! The bathroom itself had twin sinks, a smart toilet and a shower big enough to fit four people plus a gigantic tub. I felt so pampered and had a wonderful relaxing time here! The restaurant downstairs has wonderful food where they serve breakfast and dinner. They also offer a Tesla shuttle service, which will take you pretty much within the historical sections of Salem. Behind the Salem Waterfront are a collection of really awesome stores and seafood restaurants right within walking distance. I had such a wonderful time and experience here and I will be making a second trip later on for the fall! Thank you so much waterfront for doing an amazing job and making my stay worth it!

Stayed here while on vacation after looking at many other hotels. This place was perfect! Plus the…read moreindoor pool was perfect in the winter which my son enjoyed. Loved the decor. Great location!

Stayed here as part of a retreat. Stayed for 3 nights and the room and properly are comfortable…read more Easy walking distance from all things Salem.

The moment we stepped in wife and I fell in love with it…read more The manager was the best. Attentive and took care of us. Came back to room one night and what do we find? Bottle of champagne and chocolates. Love it. Will 100% will be back.

My bf and I stayed here in March. I found the website online and was convinced it would be…read morewonderful because of the gorgeous pictures of the place and the stellar reviews I found all over the internet. When we got there, we found the owner and his girlfriend cooking dinner. They were very nice and welcoming. I knew to expect the owners living quarters to be really close to the guest rooms because of some of the reviews I read but since the room we were in had a private entrance we weren't worried, we figured we could come and go and have the privacy we were looking for with no problem. We told Ted that we were late sleepers and not to worry about providing breakfast for us (the website says breakfast is served between 8:30-9:30). We would much rather sleep in and then grab brunch somewhere and we didn't want to hold him up from whatever he may have had planned for the day. He seemed somewhat resistant to the idea of not providing sustenance for us so after a little discussion, J and I told him "okay, how about 10:30?" He said he would leave certain items out for us. The house and our room really were gorgeous! Ted is an architect and he has done a really great job on the house and grounds. We stayed in the pond room which had cathedral ceilings, a two person jacuzzi, a gas fireplace, double glass doors, lighted double sinks that automatically turned on when you walked into the room, a whole wall of windows, decks, and heated floors. We were really happy with the room. It was very clean and decorated with a subtle nautical theme. From the moment we got there, we kind of felt like we had to whisper in our room. Probably because there wasn't any other guests there that weekend and the owner was having dinner 20 ft from our door. I know they probably couldn't have heard us but it did make me feel more uncomfortable than I thought it would. In the morning, we were woken up bright and early by the sun coming through the large, high windows in our room. No wonder breakfast is so early, how can anyone sleep through that? However, I do have to say that if I wasn't a cranky morning person, this would be a really enjoyable way to wake up, sun and beautiful blue sky and trees to look at while lying in bed. We pulled ourselves together and quietly went to the kitchen for breakfast. Ted said he would leave things out for us so we assumed we'd be alone. He immediately came around the corner when we got to the kitchen so it felt like he may have been waiting for us. He served us cantaloupe slices with yogurt, granola and berries and a tomato and basil quiche, which was all very good. What wasn't good was that he talked to us from the kitchen the whole time we were eating, so we had to keep turning around in our chairs to respond to him. It was uncomfortable and awkward (if he had sat down with us, it wouldn't have been as bad). During our weird breakfast conversation, it comes up that J is a software engineer and next thing you know, Ted is asking for help with a website he is working on. I have no problem with J helping someone out, but DUDE we're on vacation and we are paying you good money, don't ask for business help while we are trying to relax. It just wasn't appropriate. I said "Maybe when we are on our way out on Sunday he can help you for a bit". After that, we pretty much chose to use our private entrance to the room when we came and went from the house. We didn't feel like discussing in great detail every time we came back from somewhere, what we had done and where we had gone. I think Ted meant well, he had a lot of advice and suggestions for things to do and he was a really nice guy but it just didn't mesh with our style. For the most part, we like to be left alone when we go away and Ted didn't seem to pick up on the signals we gave him. I think this B&B would be really great for an older couple, for some reason I feel like older people are more open to this type of attention. On Sunday when we packed up, J was heading out to take some things to the car and Ted followed him outside for help on his website. He spent more than an hour working on something with him, while I sat in our room waiting. We probably won't go back. Gorgeous place, beautiful backyard and pond, and nice trails that lead to a running path and the harbor. I really liked the physical surroundings but didn't really feel relaxed because Ted was overly available and obviously in closer earshot than we would have liked. A week later, Ted called and asked BF to go on trip advisor and write a positive review of our stay!! No wonder I found so many good reviews online. 5 stars for aesthetics and 1 star for invasiveness! It wasn't horrible but it was not our style. **Updating this review in March '09: Ted called J a month or so ago and said he found this review and apologized and offered us a free night at the B&B. Not sure if we'll take him up on it but nice that he tried to make amends.**

Two weekends ago my friend and I spent a lovely weekend in Marblehead at the Fox Pond Bed and…read moreBreakfast. This gem is nestled in a quiet neighborhood bordering a 37 acre sanctuary with trails that lead down to Salem Harbor. I looked at a number of B & Bs before finding this obvious and rare jewel of a home. Ted and Sophie, our hosts, were flexible as we arrived early and left a bit late since the off season is easier on everyone. This home has been meticulously redone, as have the beautiful grounds. Indeed, this property is featured in a number of architectural, gardening, and home magazines. The obvious care and attention to detail is very very unique. Our host, Ted, and his lovely dog, Sophie, made us feel right at home. Ted has an easy way about him that makes one feel like family the second you walk through the door. As is common with Bed and Breakfasts, you are a part of the family while in residence - that's the charm. The breakfasts were lovely and we invited Ted to join us as we learned about the house, its history, and received numerous tips about local attractions, restaurants, shops, and some of the local North Shore news. All in all our stay was wonderful. Ted opened his home to us and helped make our stay a memorable and relaxing time. I most enthusiastically recommend the Fox Pond B&B; we'll be back!