Very slow! horrible communication! and very poor follow through. This is the second time I had my car there with over $12000.00 in repairs. way to many issues to list all of them. Missing Lug nuts. Trim damaged from them buffing paint. Over spray all over my car from evidently another job. Old parts left in my trunk! I will never go to them again. Three months later I am still waiting for communication for window trim they screwed up. After leaving several messages and as usual no return phone call I had know choice but to leave this review. If you want OK, Then you might get that at Brinks auto Body. read more

I have never been disappointed at Brinks. They are always quick to help me and attentive to the job at hand. Sometimes they have even done a quick paint touchup without charging me. Special callout to Lesa for always taking care of me and being attentive and funny in what is usually a stressful situation. read more

My car was a victim of hit and run, and I decided to use Brink's Auto body to repair it. Lesa ran the office, and was very quick and efficient to get me an estimate and start the ball rolling. As soon as it was cleared with my insurance company, I dropped my vehicle off. It was very convenient because enterprise rentals was literally next door. Today I picked my car up, and you would never know there was ever any damage. They did a great job and even gave me a bottle of touch up paint for all the other little nicks my car has acquired through the years. Lesa even had Dylan, her magic paint guy, do the touch-ups for me. Dealing with Brinks was very pleasant, and I was very pleased with the end result. God forbid there's any more car accidents in my future, I will definitely go to Brinks. I highly recommend it! read more

Came here after a bad experience with All tech, they took my estimate and took my car without any questions. Took care of my mirrors and call once it was ready. Team was friendly from the moment I came in to the point I came back few days later than expected because I had a family emergency but none the less I was treated with respect and the customer service was on point. Thanks to everyone car looks great read more

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Very friendly and courteous staff. Lesa is great and go above and beyond to make sure that you and your car are taken care. My car looks great! I highly recommend Lesa and her team to take of care your paint and auto body repairs! read more

I find this place extremely trustworthy and efficient. The woman at the front desk is very straightforward, no BS, no time wasting, and she gets you in an out. And when it comes time for the bill, zero surprises. I knew exactly what I needed to pay prior to leaving my car in their hands. I would certainly recommend them. read more

Took my car into Brinks because I hit something and Dylan took care of it that same day and worked on the price for me. The customer service I received here was amazing! The job was completed and looked like nothing ever happened. I %100 recommend coming here for anything you need! read more

Lesa & her team are the best, I dented the right rear passenger door on my Ford Edge, it was crinkled like a potato chip. They did an excellent body job, looks great at a good price. Professional, friendly atmosphere & Brinks takes pride in every vehicle that comes in & goes out. Thanks Lesa read more

They had gotten me an amazing discount when I had to come here to repair my bmw through Geico. Answered every question and total transparency throughout the entire process. Extremely genuine and know what they're doing on the inside and out of cars read more

Awesome business! My family has been taking their cars here for years. They're trustworthy and they make the process of getting your car repaired as easy as possible. read more

They claim they're rated #1 in customer service but that is a lie. The customer service I received was crap. They're rude, condescending, and don't own their screw-ups. A simple apology for dropping the ball would suffice but instead I get "what do you expect from us". I received an estimate for repairs from the shop and also sent them the estimate from my insurance company. I have a rental car lined up and I received payment for the repair. I called and emailed to follow up on the estimate and was told they'll submit a supplement for the discrepancy in price between State Farm and their estimate. They did not mention anything about needing to schedule a time to drop off my car OR provide me with a good date to drop off my car to proceed with repairs. Today I called and asked for an update and they tell me "what do you mean an update - we don't have your car and we can't do anything without your car" "oh, and by the way we don't have time for your repair - we have 50 cars here". Not one person reached out to schedule the repairs or inform me that I needed to schedule a time NEXT MONTH to drop off my car. Why didn't they schedule something when they started this process with me 3 weeks ago! I have an email chain going with the shop and at no point did they tell me to call to schedule a time to drop off my car. Thanks for wasting weeks of my time when I could have had this fixed already. GO ELSEWHERE- they don't have time for you and have poor customer service. read more

Our car needs a new passenger mirror. Took it to Brink who said they could repair it and gave us an estimate. Told us they could not do the repair work until after the July 4th Holiday. Which we were okay with. Brought the car there Tuesday morning and the Lady running the check in counter was down right rude. Talk about waking up on the wrong side of the bed. Absolutely no customer service. We did not deal with her when we got the estimate. Left the car and a few hours later was told we had to pick up the car before 4 or they would leave it on the street. No repair was done. They were referred by our car repair shop next door. read more

Absolute horrible place for business. The staff is incredibly rude and untrustworthy. Changed the quotes multiple times and constantly pushed back the deadline without ever letting us know. Overall not worth the hassle. Bad place for business read more

Excellent service and experience with Brinks. Repair and price as promised by Dylan was spot on. He told me if I brought my truck in by 1:00 he'd have it done by 5:00. Dylan called me about 3:00, I arrived at 3:30 and I was out of there before 4:00. Very fair price and bumper looks great. Thank you Dylan. read more

I recently had to repair some body damage to my Infiniti. The entire side panel had to be replaced and it was going to take several days to a week, during which I would be w/o my car. I had the idea to drop the car off while I was on vacation to minimize the inconvenience. Leesa at Brinks went out of her way to make this convenient by letting me drop the car off after hours, she dealt with the insurance company and the car was ready before I returned. The work was great and my car looks brand new again. I would recommend them for the quality of their work and for their customer service. read more

I haven't been in an accident in ten years.....then I got rear-ended in January. When the tow truck driver asked where I wanted my car taken, even though I was shaken from the accident, I remembered I used Brinks Auto Body. Lesa and her staff are friendly, knowledgable, and stayed on top of the insurance company to get my vehicle back in tip top condition. read more

Brinks redid the bank bumper of my 2016 Acura RDX. The paint job & quality of work is top notch! My backend looks better than the day I bought it ! Thank you! read more

My experience here was with Lisa. She was very helpful and definitely a no bs straight shooter. She had my Mazda3 fixed quickly and helped me change/upgrade a few things at the same time. I even brought my latest vehicle to her to get a quote on a paint job and she recommended me getting a full detail first.. She saved me thousands of dollars! read more

Incredible service, highly professional, excellent work, and very reasonable. Lesa, who runs the office, is a no-nonsense and very knowledgeable "car girl" and a pleasure to deal with. My insurance adjuster, who has been in this business a long time with a major insurer, calls Brink's "amazing." Frank from Canada read more

Large areas of paint came off of two cars I had repaired at Brinks. They will not honor their "lifetime" warranty. If you plan to keep your car for more than a year after the repair, go somewhere else! read more

I recently used Brinks when my car was hit in a parking lot. As always, they did a great job for a reasonable price. I had used them after the last big hurricane when both my car and my daughter's car were heavily damaged by trees falling on them. I knew that they were dependable and expert; and I was not disappointed this time, either. My car is as good as new! read more

Made a parking lot fender- bender look new, good service, prompt..............worked seamlessly with estimate from insurance adjuster