I needed assistance and decided to call this business at +1 855-657-4700 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

To connect directly with "British Airways", Call 1 (888) 305-4803 OR 1 (888) 669-0167 for 24/7 'customer service' assistance with bookings, flight changes, and cancellations. This number connects you with a live representative who can help resolve your travel concerns quickly and efficiently. The 24/7 customer support ensures assistance is always available whenever you need it. You can also visit the Contact Us page for additional support options. Get help with refunds, baggage issues, and reservation management. **Quick Booking & Clear Travel Overview** The journey began with a booking process that felt fast, simple, and easy to navigate. Business class features--priority check-in, flexible fares, and upgraded seating--were clearly outlined, making the upgrade decision straightforward. Flight and seat selection were handled effortlessly, with all essential details visible before confirmation. The itinerary was delivered instantly, offering a clean and well-organized overview of the trip. **Efficient Airport Flow & Priority Access** At the airport, everything felt more streamlined and relaxed. Priority check-in minimized waiting time, while fast-track security ensured a smooth and predictable process. Lounge access provided a quiet and comfortable space to relax before departure. Boarding was handled efficiently, with priority access allowing for a calm and hassle-free start to the journey. **Spacious Comfort & Quiet Cabin Atmosphere** Once onboard, the comfort difference was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful environment. The crew delivered attentive and professional service, ensuring a balanced and comfortable inflight experience. **Consistent Journey & Seamless Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered at the right pace, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and seamless exit. Overall, the experience reflected comfort, efficiency, and reliability--making business class a refined and worthwhile way to travel read more

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The primary 24/7 (toll-free) British Airways telephone number to talk to a person is 888-305-4803, which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. From departure to arrival, everything followed a consistent and well-managed flow. Inflight service was delivered at the right pace, keeping the experience uninterrupted and comfortable. After landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected precision, comfort, and reliability--delivering a truly elevated sense of travel. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! Final Verdict While the cabin crew deserves recognition for their hard work, the inconsistent customer service, uncomfortable seating, and poor cabin upkeep overshadowed the positives. I will strongly compare alternatives before booking Iberia for a similar trip in the future. **Well-Timed Journey & Smooth Completion** From departure to arrival, everything followed a consistent and well-managed flow. Inflight service was delivered at the right pace, keeping the experience uninterrupted and comfortable. After landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected precision, comfort, and reliability--delivering a truly elevated sense of travel. read more

British Airways - Airlines Near Me - Boston, Massachusetts

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The official 'customer service **British Airways** (toll-free) number is **1 (888)(305)(4803) or +1~888~669~0167** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!! read more

British Airways - The official 'customer service **British Airways** (toll-free) number is **1 (888)(305)(4803) or +1~888~669~0167** for additional assistance - Airlines Near Me - Boston, Massachusetts

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The official main 24/7 "customer service number" for **British Airways** is 1 (888) 669-0167™ or +1 (888) 305-48.03™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel. read more

British Airways - Airlines Near Me - Boston, Massachusetts

The official 'customer service number**British Airways** (toll-free) number is **1 (855) 526-0099™ or +1 (855) 526-0099** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!! read more

British Airways - Airlines Near Me - Boston, Massachusetts

I've never had such an unpleasant experience with an airline. British Airways completely failed on every level -- from customer service to basic passenger care. Communication was horrible, staff were rude and dismissive, and there was absolutely no accountability from anyone. I have food allergies that were communicated well in advance, yet my meal requests were ignored both ways. The airline showed no sensitivity or understanding -- just excuses and indifference. Even after the flights, their customer service was unhelpful and unapologetic. For an airline that claims to represent quality and service, this was a complete disappointment. I won't be flying with British Airways again, and I wouldn't recommend them to anyone who values professionalism, respect, or basic decency. read more

We had plans to be in Paris, by way of Heathrow which were diverted when we had a serious problem with our plane and had to turn around over New Foundland and come to BOS. The staff on the plane were very accommodating and helpful and so were the airport staff. When we returned the next day to re-start our journey (this time from this airport) to LHR, the staff was very helpful in getting our ticket changes resolved. Mimizo was our ticketing agent and she truly went the extra mile to assist us. Thanks for your hard work, dedication, and great customer service! read more

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Best food EVER!!!!! The flight attendants were the nicest ever. I got so much sleep and it was so comfy. The sunset was I was in the aisle seat so I couldn't control the window up and down so i couldn't see well. But it was THE BEST! FLY BRITISH AIRWAYS read more

I recently booked Club World tickets (business class) for myself and my son from Boston to Johannesburg. I paid $11,636.82 for two tickets. Where do I even begin? The seats were like sitting in an old-fashioned winged back chair with an ottoman that you would find in a 1800's museum! No room, no privacy, hard and the passengers in the middle seats, had to climb over me in order to get to the bathroom!!!! That, along with being on the isle with people continually bumping into me, made it impossible to sleep and was extremely uncomfortable. Because the seats were not straight, rather set in a yin-yang configuration, my arm against the other seat had to always be bent or placed over my stomach. The controls to my seat and the TV on the flight from London to Johannesburg were not working properly, so I could only get the seat to move small increments by continually pressing the controls and even at that, the staff had to manually position my seat at times. My TV had to be rebooted three times. Oh, and did I mention, there was no WiFi on the flights as well?! My son sat in the middle seat and he had to sleep shoulder to shoulder with someone he did not know with absolutely no separation between them, again making this a very uncomfortable awkward situation. There was no storage other than the small draw next to the floor so if I needed something, I had to move the seat to an upright position in order to get anything out of it. I thought flying business class would be such a treat, but instead I'm left with an enormous bill for a horrible experience. I am livid that British Airways had the audacity to charge me $11,636.82 for these tickets that were premium economy at best!! I complained to the airline and get this.....I was offered $280 E-ticket for my next flight!!!! I will never ever book a flight with British Airways again and I would caution anyone thinking of booking with them, especially business class tickets, run away and go with another airline. read more

Imagine taking the worst of Spirit, Frontier, and Ryanair and combining them into one AWFUL airline... and you get British Airways. There are many air carriers, just do yourself a favor and avoid BA. My wife took a round trip BOS-LHR-BOM. The second flight LHR was cancelled due to poor maintenance and she was going to be very late and miss a critical train connection. BA didn't care until at 3am Boston time, I called them and harangued them into putting her on an earlier flight. That only took a hour. On the way home, her first flight was 6 hours late again, causing her to miss her connection home - and there were no other flights available for 2 days. They initially refused to sign her over to another airline, but again, at 3am I harangued them into putting her on a Lufthansa flight, which was flawless. After return, BA REFUSED to comply with UK law to reimburse, and then finally refunded less than 50% of what they should have. take a look at trustpilot to see how BA is screwing thousands of other people. It's crystal clear that BA doesn't care about their customers or maintaining their aircraft. read more

British airways is just like Spirit airlines but NOT cheap flights. I purchased first class, international going to USA-Rome. ROUND TRIP. Pros Zero! Nothing good! Cons All flights and connections DELAYED for 1 hour. Worst catered for special diet. Worst vegetarian meal I ever had. No snacks in flight. Lazy bad and rude customer service in flight. Connection flight they want me to check in my carry on bag, because I was NOT "club world" even know I was first class round trip. On connecting flight they gave me an extra small dirty seat. read more

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After a cancelled flight in March 2025, it's been a series of delays in getting a refund. endless waits only to get an ineffective bot chat that can't answer my questions. extremely poor customer service. On a different flight, cold air was blown into the cabin for the entire 9 hour flight. read more

Website is horrible--tried to checkin online and it sent me in a loop several times where I had to login again and again. Paid for seat selection so I could have an aisle seat only for it to be unexpectedly changed to a middle seat, no explanation offered. Also paid for extra checked baggage and they tried to Charlene me again because it wasnt in the system, luckily I had email receipt. Audio terrible on inflight entertainment. I had booked BA because I flew them years ago and had thought they were good; never again. read more

Would give negative star if possible. Booked my flight with British Airways that was supposed to leave from Boston Logan at 7:35 PM tonight to arrive in London for 7:35 AM. Got to the airport and passed security at 4:30PM. Saw the airplane at the gate and announcement hoard indicate the departing time is now 30 minutes early. Great. At 6:15PM, 15 minutes before boarding we passengers got an email and text message informing us that due to "technical problem" BA made the "difficult decision to delay overnight" with no definite time in sight. Then called the BA for agent to put me in different flight and was told all flights from BA and Virgin bound to London this evening are fully booked. And only then told the flight has been delayed for 12 hours. There's no announcement for any compensation not even for meal or lodging voucher. I have no choice but to wait at the airport for 12 hours. This is purely unacceptable, especially when given that the plane was already there at the gate well before boarding time and only announcing delay of 12 hours 15 minutes before boarding! And no compensation whatsoever! Do NOT book flight with British Airways unless you relish the inconvenience and its ridiculous logistics. read more

Too bad we can't give a 1/2 star We flew to Rome on British Airways (BA) arranged by Costco Travel. We arrived an hour late and worried there could be trouble with the arranged car. We got our luggage (20 minutes) and met the car transport and actually had left the airport when we realized we had left a carry-on on the plane. We returned and I spent over 20 minutes going back through security back to customs where they said baggage left on the plane would be at lost and found. I found lost and found but no one was there for BA, after 20 minutes with the car waiting I left and we went to the hotel. We immediately called British Airways for the phone number of their lost and found and THEY DIDN'T HAVE IT! They didn't try to help us - they said "it's the Rome Airport running lost and found." We found multiple numbers on the internet for the lost and found, no one answered, but some we left messages. We found an e-mail where we sent a detailed description of the carry-on but no one ever contacted us. Our hotel in Rome is about 45 minutes from the airport $40-$80 by train or bus so we called British Airways again as we were willing to go back to the airport lost and found if the carry-on was there but once again BA declined to help in any way. Stuart is semi-retired, Diane retired the first year of covid. The kids are grown, covid is no longer a pandemic, and we have the time and finances to travel. We will travel but not using British Airways read more

We had such a stressful month in Dec 2020 when relocating back to the UK from the US. The guy (wish I could remember his name) at the BA Boston ticket counter made it so much better. After the vet screwed up the paperwork for our ESA dogs and we had to spend 21 nights in a hotel in Hyannis, MA. We must have looked so rough when we got to the counter, as the gentleman sorted out all the issues, didn't charge us for all our luggage (but it all got to Heathrow). We were on the last flight that ESAs were allowed on BA, but they made sure we were comfortable, loaded first and everything went fine. The food, though we weren't really hungry due to the stress, was good, fresh and hot. Thank you so much, to everyone involved as our homecoming wouldn't have happened without your help. read more

We had a horrible experience with BA, flying from Marseille to Denver. The first flight was delayed and missed the plane to the second flight. Then they flew us out to Portland and we were standing by BA customer service desk for 3 hours without any service or help. I had to book a flight with another carrier to get home. BA is not even trying to compensate for our flight. read more

Worst flying experience I've ever had, and we haven't even left the ground yet. 1/2 hour late to start, then 2 hours on the ground going nowhere. All for some mysterious "cargo" with "incorrect paperwork"....Im gonna a miss my flight to Spain, and probably end up sleeping at christless Heathrow. read more

My first British Airways experience was a mixture of very good and very bad. The experience was a round trip flight Boston to Geneva with a stop short layover in London The bad parts were: -We were involuntarily bumped off the first flight. This totally messed up our scheduled 10-day hike in Europe. We didn't even get the opportunity to volunteer. We just showed up and the check in and were told there was no seat for us because the plane was changed to a smaller one. Not sure why we were selected to be involuntarily bumped but it looked like the people getting seats had giant litters of children. So I guess in one way it was good for us to be bumped off that flight. -We got a compensation in the form of a debit card. Which is good. However, if you ever get a BA compensation card be careful. It is very easy to lose the money. The card expires after 3 months and any unused money goes back to BA. If you forget your PIN, there is no way to retrieve it; the money goes back to BA. No replacements if lost or stolen. -There check in at Boston is very inefficient. There is no self check in kiosk so everyone has to stand in line if they didn't check in online. -The return leg from Geneva to London was also delayed one hour, so we arrived back to Boston a day late. In the end, BA ended up having to pay for hotels for us on both the outgoing and return flight. Now the Good parts: -The British staff were very nice both on the ground and on the plane. . Some of the American staff at the Boston desk not so much. But one manager did give us lounge passes and an upgrade to compensate for being bumped. -Speaking of upgrades and lounge passes, getting into the lounge and on to business class for the red eye portion was really nice. That is why they get one star back. The lounge has great free food, alcohol and an espresso machine. -The free hotel in London had very good food. Maybe this trip was just a lot of bad luck. I might try British again if they offer a good price and it's not 100% essential to reach my destination on time. read more

British Airways - This is the only option for airport check in. No self service kiosks - Airlines Near Me - Boston, Massachusetts

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I've flown BA several times now, and each time has been an absolute pleasure. They're my favorite airline hands-down over any others that I've travelled with. Flight attendants and pilots are always so courteous and kind, and they keep it classy. It's definitely the best value for service and price, and their on-board meals are pretty tasty. They also give you complimentary wine, although I noticed on my last flight they were less generous with that than they used to be - I only got one glass whereas before I used to get at least two or maybe three rounds, but they've probably done away with that as 1. People could get wasted very easily and 2. It saves money. I've always enjoyed their in-flight entertainment as well, there's a wide selection. I had the opportunity to sit in their Emergency Exit row and that was amazing for leg room; as it was an international flight the plane was huge and the row faced a small corridor leading to the restroom, so there was no barrier or wall, you had free reign to stretch to your heart's content. A+! The regular Economy leg room is decent, I don't think any airline has better leg room than any of the others in that regard, so it's fairly standard. I've never had an issue with them at all such as lost luggage or a delayed flight. Whenever I've needed assistance, they've always been there to help with a smile. I would highly recommend them to anyone traveling internationally or locally within the UK. read more

British Airways has issues. My flight to Boston to Geneva on Friday night, the airplane was downsized. So 55 people couldn't get in. One of them was me and they didn't even allow me to check in. They sent me to a hotel which is just a few miles from my place. Then I had to take the next day's flight. On the way back from Geneva to Boston, the first flight was delayed, so I missed the flight from London to Boston. They sent me a hotel (again), and had to take the next day's flight. Yikes. read more

Smooth easy check in during these Covid times. Staff member made sure I had the appropriate health journey forms completed for my arrival to London UK. Also directed me to the only food establishments that were open. read more

As a BA Platinum member, customer for over 20 years, and frequent traveler, I can attest to the negative reviews of horrible policies and poor customer service. Recommend calling during UK normal business hours, which is 10% better than the F service of the outsourced customer service agents. Universally they blindly follow stringent BA policies even when flight schedule problems originate with BA canceling flights. They never reimburse you for your trouble in any way. I will re-establish record with Air France or Lufthansa for future European destinations. read more

When coronavirus initially began, my flights were cancelled and they refused to provide a refund or voucher. I have a bad immune system and was extremely afraid to fly abroad when Coronavirus was spreading. They charged me the entire trip, refused to provide a voucher and kept telling me it was a 'no show' when I couldn't get in contact with them! I'd wait 8 hours and then would be hung up on! I told the company, "you'd rather your customers die and take all necessary precautions to keep them safe!" I lost $600+ dollars, but at least I'm alive.... no thanks to British Airways.. read more

Be wary! A $25 fee is charged for calling to book flights. This happened to me even though I mentioned I was unable to book online. I cancelled this flight due to the pandemic and after several lengthy phones calls was told that my full refund was minus the $25 fee. You may say it's only $25 but money aside it was sneaky of them not to be upfront during the cancelation process. read more

We recently took a vacation to Santorini Greece and Italy first class on British Airways .They delayed our flight from Boston and we missed our connecting flight. They booked us on another airline since the next flight on British Air was the next day. We got to Santorini, but our bags were not there. They lost them for 4 days, and we had no clothes or anything. We were forced to purchase everything we needed. On our return flight, that was also delayed, we barely got on our connecting flight back to Boston. Unfortunately, they also lost one of our bags again on that flight. That bag was found in London, and returned a few days after we returned to Boston. There was also a problem with my broken seat, but that was minor compared to everything else. I have been trying to get British Air to compensate us for these issues, but they make it very hard to get any answers or compensation for their mistakes. I thought British Air was the best airline in the business, but not any longer. I was very unhappy. I would not recommend them. The staff on board is very nice, but their system is a train wreck. read more

We were a family of 4 traveling from Boston to Tel Aviv for a family function in early August. There was a change of plane in London . Our luggage did not arrive in Tel Aviv Airport on Aug 3. We filled up the necessary paperwork at Tel Aviv airport but needed to make reasonable purchases such as toilteries, underwear, clothes etc to attend this function. We submitted all the receipts to BA online baggage claim form (on August 18th) on our return to Boston (which was within the 21days from the flight). Some of the receipts were in Hebrew, others in English but all clearly outlined. I provided my credit card bill which showed the conversion from Israeli sheckels to US dollars for what was spent. We were told that BA would refund customers for any "essential items" they need while they don't have their bags. Last week on Oct 22, we got an email from BA giving our entire family of 4 a $195 voucher to be used on a future BA flight..... I had submitted receipts that were substantially more than this for our family of 4 adults. This is ludicrous, insulting and plainly a complete mistruth from what BA reported that they would compensate (reimburse) for delayed luggage. I did not request a voucher for flight. Even it were cash $195 doesn't even compensate one person for the refund of essential items etc. I do not recommend BA for future flights and was disappointed in their complete lack of accountability. Don't choose this airline as it is unlikely that BA will take responsibility if they are at fault. read more

When British Airways over books a flight and you get bumped. Don't disagree otherwise they will boot you off the flight.

The service support number was very helpful in answering questions and making recommendations. Thank you.

I had many airline choices, all within the same price range when booking a couple tickets abroad. Right now is a great time to go away, as they are all competing with fares. Even though I booked my ticket for my trip 4 months ago, the rates are still very low now. I did my research to find out who had the best in flight offerings. I found British Airways had complimentary drinks all night with 2 meals on board and comfy, larger cabins with each seat having its own entertainment. I knew it was the best one to book for a long trip to Europe. Other airlines did not offer the free food/drinks and didn't even have a tv on the seat rest. No thanks.. At check-in at Logan, the attendant was very nice. There were plenty of attendants and we were at the front of the line in 2 minutes. The plane left on time, a full flight that was very organized from start to finish. On our seat was a wrapped blanket, pillow, socks, toothbrush, toothpaste and an eye mask. I wasn't expecting all that. The food served was very good, I never eat plan food but this was good. The world traveller cabin is their fancy name for economy. If we were eating steak and chocolate cake, I wonder what first class had.. at the end of the flight we were then served breakfast before landing. Our connecting flights outside of BA via Iberia did not even compare to the service or options. Total chaos and a charge for a cup water. Attendants seemed rough around the edges. The return flight back on BA was 7 hours but didn't even feel like it. The dinner on that flight was delicious. There is no skimping on meals, you got a full tray with a salad, entree, milk, coffee, water, roll, dessert and as much good booze as you want to consume. The in-flight entertainment was great. There were many new release movies to choose from. Before we landed they brought out more food for us, a box with a gourmet sandwich and water. As if we had not had enough food, it was great. All the flight attendants were very hospitable. I highly recommend for abroad travel and will definitely be booking with BA again! read more

Hmmmmmmm do I give you a 4 or do I give you a 2......? Is it fair to even write a review at this current time......? In answer to the second question - yes. It is telling how a business handles its customers during time of trouble In answer to the first - I'll give you a 3 for old times' sake So booked to go back to Scotland with BA ( my airline of choice (food ok, service usually great and I have found them quite comfortable to fly with - and I hate flying) BUT we have booked for slap bang in the middle of the latest round of cabin crew strikes. All in on there have been a series of spectacular FAILS punctuated by some A+ service: Over the space of 3 days around about 12 hours spent on the phone/awaiting answer to questions from BA - FAIL In general, call center staff helpful and understanding about the stressfulness of the situation - A+ Charged extortionate amounts to change tickets before the flight was ACTUALLY canceled despite website saying we could change for free and despite the fact that had we waited we would never have got on the single flight leaving Boston for that day (we were correct - our other flight was canceled) - FAIL Hubs booked on a different return flight from me WITHOUT telling us AND was charged for an upgrade to premium economy- FAIL Trying to charge me extra $$ to be able to get on the same flight as him - FAIL Transferring me to his flight with a free upgrade to be in his cabin - A+ If I actually get home and back I might reconsider and bump this review up, but BA please rectify this situation - you are losing one loyal customer.. read more

When I'm flying to Europe, I usually try to fly British Airways. The reason is that I can fly during the day to Heathrow, stay overnight at the Hilton (or now the Sofitel) right at the airport, and then finish the trip with a short flight to my destination the next day. No more red-eye flights for me. No more arriving in Amsterdam or Stockholm at 9:00 in the morning to discover that I can't check in for another five hours. I now arrive fully rested and ready to go. There are some tricks to this. First, fly on the weekend. The hotels at the airport are expensive during the week but cheap on Saturday nights. BA charges a few more dollars when you fly on Saturday but you save much more at the hotel. Fly to Europe on a weekend, fly home on a weekday. On the way home, the changing time zones allow you to fly during the day and you don't need a hotel. As for food, it just sucks in coach if they give you anything. Buy a sandwich at the airport and wait to eat a good dinner at the Heathrow hotel. Sometimes breakfast is included at the hotel. If it's included, get it. If not, eat somewhere else because it will be expensive. In June I flew to Amsterdam with a colleague. I left Saturday morning & stayed at the Hilton on Saturday night. She left Saturday night, changed planes at Heathrow after her "red eye" flight, and we flew the last leg together. She was exhausted, I was trying hard not to be too animated and perky (it was the coffee). I like the way I did it better, even though it cost me most of Saturday. It made the trip *gasp!* almost pleasant read more

Number one issue: walking past all of the more comfortable seats before seeing my actual seat, which unfortunately was squished up next to an overweight individual for a 7.5 hour overnight flight not next to my DTP because for some reason I can't choose which seat I'm in and couldn't even check-in early online even though they said I could?? Maybe that's more than one issue. OVERVIEW: The Good, the Bad, and the Ugly Some good points include: meals come with a complimentary alcoholic beverage, seats are larger than the supposed "sleeper style" buses in England, the movie selection is decent, BA provides eye masks, blankets, pillows, and headphones for free, the seats have an extendable head rest thing for sleep support, and I was provided two portions of food on this trip. So, for the amount of money I paid I was slightly satisfied. And, in a nutshell, I would fly BA again. read more

Worst Airline Ever. I've had nothing but problems since booking. We had 2 business class tickets for ourselves & 2 premium economy tickets for our kids, they over sold premium economy, so our kids flew regular economy which is fine but I purposely booked them in premium so they would only be a few rows from us. The debit card compensation is a joke for the inconvenience. Over the phone customer service was horrible throughout the entire booking to check in process. Never ever again. read more

Do not book BA238. It is advertised as a day flight from Boston to London taking off at 7:30am and arriving in London in the evening. I purchased a ticket in early August for an October flight. It turns out that BA had cancelled that flight every day since mid April. They have cancelled it ever since. After to pay the premium for a day flight, they cancel it a few weeks later and bump you over to a redeye at the same price. When I originally booked the flight, I could have found a redeye for at least $200 per ticket less. It is an intentional bait-and-switch scam. I just looked. They continue to list it and sell tickets. read more

British Airways, Terminal E found my lost driver's license and kindly mailed it to me! I only discovered it was missing when I tried to rent a car at my destination. The included note was unsigned, but the thoughtful gesture signature enough. Many thanks! read more

No complaints at all! Spacious, organized, they made sure we had a wonderful flight experience.

This review is about the British Airways frequent flyer program and a recent "promotion" offer when one applied, and was approved for, a BA Visa card. The promotion was that you would get 50,000 BA miles upon receiving your card, and 50,000 miles when you spent $2500 on the card in the first three months. It stated that according to redemption rules on British Airways you could redeem your 100,000 miles for two round trip tickets from the United States to Europe. I received my BA card, and my 100,000 miles, and then went to book a reward flight. I was interested in BOS to Bangkok. And, lo and behold, in addtiion to the miles you must redeem, and state and local and aiport taxes, BA charges a FUEL SURCHARGE of $799 per ticket and an "Insurance and security" surcharge of around $30.!! And for each roundtrip ticket US to Paris, they forgot to mention that BA charges $420 per person in fuel, insurance and security surcharge in addition to the $131 in non BA taxes and security charges on top of the 50K miles!! What's the point? Not to mention the $90 annual fee you have to pay for the BA card! Boo. Hiss. Not cool. This fuel charge should have been explicitly mentioned in the promotion. Deceptive advertising. read more

Bad experience with Reservation/Customer Service. Has a reservation thru Kayak and called British 22nd April to confirm my flight with them on 29th April. The first agent told me to confirm on BA site. I failed and re-called another agent who said I could only go thru Kayak. I demanded a supervisor, but heard back "No supervisor on Sundays". I insisted and he put me thru. The supervisor identified herself as "KW". She insisted that I can only do it via Kayak. After 46 minutes of argument she hung up. I recalled the third time and was lucky to get answered by Ashma. Ashma spent 20 minutes with me, fixed some issue on their side and confirmed my reservation. I am very grateful to Ashma but it is hard to accept that BA has fallen so low and that it took two hours and so much effort to achieve what BA would routinely complete in a few minutes in the past. read more