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    British Airways

    2.6 (64 reviews)
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    Club World Dessert
    J E.

    We had plans to be in Paris, by way of Heathrow which were diverted when we had a serious problem with our plane and had to turn around over New Foundland and come to BOS. The staff on the plane were very accommodating and helpful and so were the airport staff. When we returned the next day to re-start our journey (this time from this airport) to LHR, the staff was very helpful in getting our ticket changes resolved. Mimizo was our ticketing agent and she truly went the extra mile to assist us. Thanks for your hard work, dedication, and great customer service!

    "first class" International connection flight

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    7 years ago

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    10 years ago

    No complaints at all! Spacious, organized, they made sure we had a wonderful flight experience.

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    15 years ago

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    18 years ago

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    11 years ago

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    10 years ago

    They los my bag and would not do anything to find it claiming that I bought the ticket from american airlines.

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    13 years ago

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    14 years ago

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    12 years ago

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    JetBlue - Tarmac View

    JetBlue

    2.7(780 reviews)
    0.4 miEast Boston

    The official 'customer service *JetBlue* (toll-free) number is *1 (833) 462-0279™ or +1…read more(833)-462-0279* for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this JetBlue experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this JetBlue experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue for a similar trip in the Future.!!

    The official main "24/7 customer service number" for **JetBlue Airlines** is 1 (833) 462-0279™ or…read more+1 (833) 462-0279™, ensuring smooth and hassle-free assistance with flight reservations, ticket changes, cancellations, refunds, baggage services, seat selection, special travel requests, and other travel-related inquiries. ~Effortless Booking and Travel Planning~ Booking the flight was a smooth and intuitive experience, with a well-organized platform that made every step easy to follow. Business class benefits were outlined clearly, helping travelers compare options and make confident decisions. The reservation was completed within minutes, and the confirmation arrived instantly with a detailed and easy-to-read itinerary. ~Premium Airport Assistance~ The airport experience was efficient from the moment of arrival. Priority check-in reduced waiting times, while fast-track security provided a quicker route through the terminal. The streamlined process made departure feel organized and stress-free, allowing travelers to focus on the journey ahead. ~Comfortable Pre-Departure Experience~ Lounge access offered a relaxing environment away from the busy terminal. Comfortable seating, complimentary refreshments, and a peaceful atmosphere created the perfect setting to unwind before boarding. Priority boarding ensured an orderly and convenient transition onto the aircraft. ~Exceptional Comfort Throughout the Flight~ The business class cabin provided generous personal space, ergonomic seating, and a fully lie-flat bed that made long-haul travel significantly more comfortable. The quiet cabin atmosphere supported both relaxation and productivity, while the attentive crew delivered courteous, efficient, and professional service throughout the journey. ~Quick Arrival and Hassle-Free Exit~ After landing, priority baggage handling allowed luggage to arrive promptly, reducing waiting time at the carousel. The entire experience--from booking and airport services to onboard comfort and arrival--was seamless, reliable, and thoughtfully designed for travelers seeking a premium level of convenience and comfort.

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    JetBlue
    JetBlue
    JetBlue

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    Spirit Airlines

    Spirit Airlines

    1.5(572 reviews)
    0.6 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

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    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(239 reviews)
    0.4 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

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    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

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    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(87 reviews)
    0.2 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

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    Lufthansa

    Lufthansa

    2.2(25 reviews)
    0.1 miEast Boston

    This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience…read morewith this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough.

    I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though…read moretheir premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling!

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    Lufthansa
    Lufthansa
    Lufthansa

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    United Airlines - 737 MaX

    United Airlines

    1.7(232 reviews)
    0.4 miEast Boston

    Flew out of Boston on the 737 MAX 9 and it was a lackluster experience. Despite being a new jet,…read moreless than a year old, the seat cushions were already starting to wear out. As Boston is a major United hub, it was interesting to see 80%+ of the plane boarding with Pre-Boarding, Group 1 or 2. The Emergency Exit Row was definitely worth the premium for a 6 hour flight back to the West Coast. Cabin attendants were cordial albeit bizarre in suggesting to close the blinds on a daytime flight. Bistro options are only available via preorder. The Steakhouse burger had an ingredient list maybe with 50+ ingredients?!? The burger itself didn't feature any lettuce or tomatoes, only a warm toasted bun, a ton of cheese, along with a ketchup and mustard packet... Wifi was $8 for the entire flight and worked well. The IFE was able to connect with Bluetooth headsets. Headsets seemed to be complimentary if one were to ask. Towards the end of the flight, there was quite a hard sell on a variety of United credit cards. The push made the United flight feel like an Air Asia flight... Our flight arrived ~45 minutes ahead of schedule.

    Let me put this as politely as possible, United Airlines in a word SUCKS! I recently flew to Hawaii…read morewhich as most people know is 5-6 hours to San Francisco then another 4-5 to Hawaii. As a wedding gift, I upgraded my sister and her husband to first class for an additional $5200. We boarded our flight only to find ourselves on a fifty year old plane and discovered that first class on this trip meant nothing more than a slightly bigger seat that did not recline with a TV that did not work. Additionally, the food was awful as was the service. Meanwhile back in economy class, I sat for roughly ten hours with my knees jammed into the derriere of the person in front of me. Also, the seat padding as been diminishing to painful levels as airlines continue to cut costs. The experience was torturous and United should be ashamed of themselves for treating passengers the way they do.

    Photos
    United Airlines - Emergency Exit Row legroom

    Emergency Exit Row legroom

    United Airlines
    United Airlines - Poor air ventilation

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    Poor air ventilation

    American Airlines

    American Airlines

    1.7(352 reviews)
    0.5 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    This was the first time we have flown American airlines, and it was a complete disaster to say the…read moreleast. We started out with a good flight to our destination, and our return flight was nothing but a nightmare. We were trying to book an earlier flight to get home before midnight, and in doing so the American Airlines system allowed us to book, and charge us for a flight that was already delayed. As we arrived at the airport we then had to check in with guest services, which took a while as NO ONE knew where we were to go, to get the flight changed. Mind you still being charged an additional fee for changing the flight to a flight that was ideally no longer available. Followed by then paying for two bag fees and then finally getting a new flight, with a layover. Once we arrived in our final destination, I was then presented with a text message saying that one of our bags was delayed. Trying to get that bag delivered to our home has been nothing but a complete mess, as nobody actually knows where our bag is and how to get it to us. They're completely incompetent through the phones and the chat system. This is the WORST experience we have ever had with an airline and I am still without my bag after 2 days. With all of the technology and delivery systems these days, this is absolutely ridiculous and unacceptable. We will never use this Airline again, very unreliable and unprofessional.

    Photos
    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

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    American Airlines Terminal B, Boston Logan International Airport

    Boston Logan International Airport - Starbucks terminal B gate B17

    Boston Logan International Airport

    3.2(2k reviews)
    0.5 miEast Boston

    Logan airport is one of my favorite airports, being a Bostonian I love the Boston themes. I've…read morenever had a real issue here, sometimes lines are long if you go at a busy time but I've always made it with time to spare. Just plan ahead. Many ways to get to the airport too, Blue line shuttle is my fav. Lots of food options, shopping, although I never really shop since it's my home airport but I sometimes will eat here before a flight if needed. If in the morning, usually coffee from Dunks. Many different terminals, but they have an app to help you find stuff if you want and it's free to download. Live, laugh, love, Logan airport!

    Boston Logan International Airport has a major advantage with its location close to downtown…read moreBoston, making it one of the more convenient airports for city access. We arrived at a facility that feels manageable compared to some larger hubs, with clear signage and a layout that is generally easy to navigate. The terminals are well organized, and moving between different areas is usually straightforward, with the walkways and shuttle connections keeping the flow efficient. The airport has a good selection of food, shops, and seating areas spread across the terminals, offering plenty of options whether you are looking for a quick bite before a flight or a place to sit and wait. The variety covers both local Boston favorites and familiar national chains, though prices can be noticeably higher than outside the airport, which is worth keeping in mind if you are planning to eat before your flight. Security lines and busy travel periods can create longer waits, but the process is usually organized and moves along at a steady pace, with the staff managing the flow efficiently even during peak hours. Logan is a practical airport that makes traveling in and out of Boston relatively easy, with accessibility and a compact design as its biggest strengths. The main downsides are the higher airport pricing and occasional congestion during peak travel times, but the overall experience remains smooth and well managed, offering a dependable gateway for both departures and arrivals.

    Photos
    Boston Logan International Airport - Check in kiosk

    Check in kiosk

    Boston Logan International Airport - Boston Logan Airport

    Boston Logan Airport

    Boston Logan International Airport - Check-in in Terminal A at BOS

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    Check-in in Terminal A at BOS

    Cape Air

    Cape Air

    2.4(78 reviews)
    0.3 miEast Boston

    I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

    Call 1(888)(551)(0145) OR 1~888~551~0145 to immediate access with Cape Airlines main customer…read moreservice center. This 24/7 toll-free 'phone' line provides real-time guidance for new reservations, ticket changes, rebooking, cancelations, and general passenger inquiries, helping you manage your trip with ease. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

    Photos
    Cape Air - Another Cape Air plane

    Another Cape Air plane

    Cape Air
    Cape Air

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    Air France

    Air France

    2.4(23 reviews)
    0.0 miEast Boston

    I needed assistance and decided to call this business at +1888 478 (4407). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    **FOR 24/7 help** call **1-888-551-0145™ or +1 (888) 551-0145** to reach customer service support…read more They can help with booking management, flight changes, and other travel-related needs. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner . Unfortunately, this Lufthansa experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Lufthansa for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this Lufthansa experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Lufthansa for a similar trip in the Future.!!

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    Love this Airline nice service nice staff love this airplane economy has nice legroom

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    British Airways - airlines - Updated July 2026

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