British Airways Equals No Service…read more I have not booked or flown British Airways since my honeymoon, before the computer age. We booked our flights through a travel agent who uploaded our itinerary to the British Airways ticket information. British Airways cancelled our flight without notifying us. so when we arrived at the airport we received the first notice of the cancelled flight. they made us wait in line at another flight as standby, which we did not make. then they were nasty to us at the check in desk. We had to pay our f=room and meals. The travel agent submitted a claim on our behalf and were were eventually reimbursed. That was years ago. turn to the present. We accumulated Avios points through Capital One Venture Card. We are traveling to Europe in April 2026. We transferred miles to British Airways. We booked a flight for two from Dublin to Heathrow and then from Heathrow to Charles De Gaulle. The flight from LHR to CDG was booked at the top fare in business class. there was not transparent warning that it was a non refundable fare. so they got this. Phone calls are met with impossible to reach customer service and indifference if not avoidance. Then we tried to transfer Avios points from British Airways to Aer Lingus. The accounts were not enrolled at the same email address so the account could not be linked. Attempts to find a live agent to assist us were useless. Spent 3 hours on the phone with personnel who could not help or transfer us to someone who could help. the result was thw=e account was locked. the process to unlock an account cant ake up to 28 days. Really in a world of technology and computers?? finally reached someone who could actually discuss the issue by have one agent on one cell phone and then calling another number on a different cell phone, both on speaker, to reach a person in Avios British W=airways. the upshot was that they could escalate the issue for a resolution within 7 days. Honestly, the stupidity, arrogance and lack of problem resolution within a reasonable time frame is abhorrent. I have booked a flight with United, American Airlines, Aer Lingus and Transavia with the total time not even close to the unresolved issue with British Airways. I have changed Business Class flights three times with both United and American without change fees or any other costs. I have cancelled business Class flight with Aer Lingus and reboked without any fees. I have booked and rebooked hotel stays with the Intercontinental Hotel in Dublin, the Marriott Courtyard in Oxford UK the Paris Marriott Champs Elysees and the Grand-Hotel du Cap-Ferrat Four Seasons without any fees or issue. Points were credited to these accounts in minutes. British Airways is out of sync with other travel partners. Not worth the headache. I would avoid them with all costs. Date of travel: October 2025 https://www.tripadvisor.com/ShowUserReviews-g1-d8729039-r1036940646-British_Airways-World.html#

I was excited to visit the EWR lounge having never visited it before and having a short gap with…read moretime to spare between my domestic and international flights. The immaculately attired check-in agent was very helpful and gave every customer eligible for the lounge directions on how to enter the lounge. On arriving the lounge receptionist was cheerful and enthusiastic. I had a walkaround the lounge and decided to get something from the buffet, the staff member by the First dining area pro-actively advised that if I scanned the QR code on the table Club World customers could order a burger. I selected the vegetarian "Impossible Burger" and customized it without cheese, I think approximately 20 minutes later a delicious looking burger arrived. It was the best tasting vegetarian burger I'd had in a long time, possibly ever. The British style chips, not fries as they were too thick to be french fries were half edible. Half the portion had been cooked and half were undercooked, plus they were over seasoned, ie they were too salty. I asked for some black pepper, a sachet of black pepper was brought to the table. When I got up to leave the dining area the same young man hosting the First dining area must have noticed I left the chips, he asked me what I thought and without me mentioning it said "were they too salty". I agreed they were too salty and discreetly mentioned some were undercooked. He apologized and I sensed several other customers had mentioned the over seasoning of the chips from his reaction. Immediately he offered to bring me a replacement portion and that he would mention it to the chef. I was full from the burger so declined his kind offer. After connecting to the wifi so I could do some work I took some photos of the shiny B777 aircraft we would be flying on, another customer traveling with her husband offered to take my photo with the aircraft in the background as she observed my boyish enthusiasm. I played it cool though and politely declined. Next I visited the toilet/restroom, it was funny because I was stood at the urinal and could hear a customer in one of the two male cubicles moaning that the toilet paper was too thin, this piqued my interest so I went into the other cubicle to investigate and could see his point. As I left the lounge and thanked the young man by the First dining he advised me that soon the lounge will be closing for a complete refurbishment, next time I fly through EWR in however many years time I shall look forward to visiting the new look lounge. The new lounge is a great opportunity to make a few minor adjustments to make it a five star experience, what would I change, thicker quilted toilet paper, a pepper mill instead of sachets as freshly ground pepper has a taste and aroma of its own (though later I noticed a pepper mill on the buffet counter), perhaps to not add any salt to the chips and add a note to the menu that these are unseasoned so customers can salt to taste, I completed a basic cooking course and one of the chefs catchphrases was "you can add but you can't take away" when teaching us about seasoning and spices. Good thing about dining on the lounge was I didn't eat on the plane and could go straight to sleep, well try to with so many movies to enjoy!

Decent lounge with decent spaces to relax. Food was also reasonable. Restrooms are clean…read more Overall, a decent experience while transiting thru EWR

Crowdeddddddd. They started kicking people from entering since they were full on a Thursday…read moremorning!! It's pretty limited space. Food is okay but the same as other United lounges. Service is good. Staff is always cleaning which is great!

Solid united club in the new terminal A. You have to take an elevator up or take the stairs to get…read morethere. Not sure why there isn't any escalator. Food spread was solid too. It's pretty cool sitting in am open air lounge of sorts looking down at the terminal. Plenty of seating across the lounge. I was there around 7:30 am on a Monday morning and it wasn't as busy as I thought. That was good. Bathrooms are also very clean, but it's not as large.

This review is for United club terminal A. I'm a military veteran, and I had a pass. The woman,…read morewho I could barely understand would not allow me in. I showed my military information and she REFUSED me entry. And she also said she was "very American", which I doubt. First, United delayed my flight by several hours, and then, the woman (who could have easily accommodated me), refused a Premier United, US military service member entry. Damn Shame!!

An oasis from Newark Airport!…read more I booked a Polaris Class ticket from Newark to London, and as a result was able to access the Polaris Lounge in Newark. Food: Good buffet with quality food and fresh salads Drink: Free drinks but I was in "work mode" the entire time. Opted for water, and the lounge has a nice bottle filling station too. Overall cleanliness: excellent Bathrooms: private bathrooms that are properly maintained and cleaned Showers: I didn't use the showers but the Polaris Lounge offers free showers By the way, I booked lie-flat seats on United going to London and on British Airways returning from London. United Polaris class crushes British Airways business class in comfort, ergonomics, service, and food quality in flight.

Extremely disappointed. I had an early flight to Tokyo, and wanted to indulge in the lounge and get…read moresome breakfast . Upon entry, I wanted to get a coffee, along with some Baileys. However, I did not see anyone at the counter, I went toward the other side as the bartender is having a text-a-thon. I wait, and she finally comes over with an attitude, as if I did something wrong to disturb her. After this, I go to see what I can but the offerings were just so-so. They do replenish the food quite often, though. I attempt to get a second drink about 45 minutes later, she's still texting away and this time another worker had to let her know someone was citing to be served. Ridiculous. This was a joke of an experience and between this and the sub-pa service from United staff-- I may not ever with United, again!

I don't know how this would get above a 1. Food in both quality and selection was horrid. Want a…read moresalad? Here is the smallest plate known to man. Seating was bad. The only decent looking food was reserved for el alal flights...?? When reviewing all of B concourse - there is like nothing here. Fly another concourse lol

Unfortunately this lounge is now part of a larger airline lounge network and does not allow day…read morevisitors. This was a big disappointment. Only SAS business + tickets were allowed. My wheelchair bound parents (91 & 93) while they had assistance to the lounge were on their own inside the lounge despite my efforts to pay for admission and assist them.

Completely brand new and renovated Lufthansa lounge ! Finally they got a nice upgrade. Several…read moreoptions of hot food, a bar, bright, nice and very clean! The staff was attentive and was constantly coming over to clean and refilling food. I really liked my experience in this new Lufthansa lounge!

Very relaxed vibe (it's February) and lightly filled. Really tasty German style food (pork, roast…read morepotatoes) and cool music. Servers are quick to clear tables. Low key lounge.

The AA desk at the lounge was the first friendly face we saw at EWR ... and we were coming through…read moreinternational so had to clear customs, get baggage, get on train (that's not quick), take shuttle to another terminal, recheck bags (American failed big time there, so rude-AA employee wouldn't even help an elder put on her bag tag, just told her to get in the line). And then get on shuttle and went through TSA with not one smile (thanks Jersey)...so getting smile at the lounge was nice. Bathrooms were fine. Doors don't go all the way to floor and no lotion. Worst part was the food. It tasted like AA's airplane food which is no bueno. I appreciated the Coors Light on tap and lots of plugs and clean sitting area. Nice fireplace at entrance too:

New as of September 2023. This lounge is beautiful and did not have to be big to be amazing. Staff…read moreare always attentive, constantly cleaning, and in fact, my soup was already cleared away even though it was half finished, when I went to the bathroom. The front desk is friendly and check you in quickly, and the food is fresh and there's a variety of healthy choices. Today there was lobster, bisque and lettuce, tomatoes, onions, avocado, cheese, olive oil, with rosemary, pita bread, and other ingredients like mayonnaise to put in this pita sandwich that you can make yourself. They also have a printing station with an Apple computer. The only thing is, I tried to print a Microsoft Word document, but it did not allow me to. Also has quiet rooms for work.

Lounge & Co (SIA) - Newark Liberty…read more Full Disclosure: This lounge is currently undergoing major renovations following its previous ownership by Virgin Atlantic. I've visited Singapore Airlines lounges at Singapore Changi Airport and Incheon International Airport, spending time in both the SilverKris Business Lounge and KrisFlyer Gold lounges. Each offers strong service in its own way. Based on what Singapore Airlines consistently delivers both in the air and on the ground, it's reasonable to expect this lounge will eventually reflect that same standard once renovations are complete. Below is a breakdown of the current experience. ATMOSPHERE: 4/5 First impressions matter. Upon arrival, I was greeted by Ann Charles, whose professionalism stood out. In a lounge setting, the ability to read and adapt to different travelers is important, and she handled that well. Inside, the ongoing renovations are immediately noticeable. The wooden flooring shows age, sections of the ceiling need attention, and parts around bar and coffee area were covered in plastic from recent painting. Seating is a mix of updated and older furniture, which creates some inconsistency. That said, the bar design stands out. Even across different locations, Singapore Airlines tends to execute distinctive bar areas well, and that design consistency is evident here. CUISINE: 4/5 The food presentation was clean and organized, with neatly arranged dishes and utensils wrapped in cloth napkins. The breakfast buffet was visually appealing. Compared to other Singapore Airlines lounges, the selection here felt more limited, with a few less balanced options. Some items were slightly overcooked, with minor burnt edges. I tried noodles, a folded omelet, a sunny-side-up egg, and a hash brown. Overall taste was good, though not exceptional. A small selection of pastries was also available. RESTROOM / SHOWERS: 3/5 This area needs the most improvement. The design, carried over from Virgin Atlantic, is visually distinctive but not very functional. The sink setup is awkward--the faucet is loose and positioned too low, making basic use uncomfortable. The shower layout also presents issues: the floor slopes from the sink toward the drain, and the curtain is set too high. As a result, water spreads easily across the floor. After showering, the area near the sink was significantly wet. Ventilation is another concern. While shower water pressure and temperature were good, the lack of proper airflow leads to noticeable humidity and condensation. On a positive note, the staff member who assisted with extra towels was courteous and helpful. CUSTOMER SERVICE: 4/5 Service overall was good. Staff remained professional, even when dealing with difficult travelers. My interactions were smooth and without issue. But, I can reassure you, if this is your first time flying Singapore Air, they will more than exceed your expectations on your business class journey. After flying with them 5 different times, both in Economy and Business Class, I have never been disappointed. Their customer service is truly unmatched!

Nice little place to come to relax before your flight. They have lite continental faire and…read morebeverages and you can order off the menu using a QR code. Small bar with a signature drink. They serve alcohol after 9am.