Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

When we came home one night to a refrigerator making souds like a jackhammer and everything in the…read morefreezer defrosted, we thought for sure we needed a new unit. After we cleaned it out and plugged it back in it seemed to work fine but we needed assurances. We contacted Adesso and after talking to Griffith on the phone, we made an appointment. We were glad we did. What happened after that were things we do not remember ever happening with a repair service. They called to confirm the appointment the day before and Griffith called in the morning to let us know he was on the way and might be a few minutes late. He arrived, listened to the details of what happened, immediately knew what the problem was, made the fix. He then told us why the issue happened and what to look for to make sure it doesn't happen again. He was done in less than 30 minutes and the price was extremely reasonable. The manner in which the entire process was handled from making the appointment through the resolution was professional and there is no doubt that if we need another appliance repair, we will call them again.

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our…read moreoverheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair.

Our refrigerator and freezer became warm at 4 pm so we scrambled to find a repair company. We…read morecalled about 6 different local places and Salam Repair was the first to call us back and did so within a couple of hours. The others that did respond no longer service Salem or had an answering machine and called us back the following day. Other companies could squeeze us in later in the week or not until the following week. Salam Appliance Service came the next day, called ahead to confirm when they would arrive and did so as promised in the time frame they quoted us the day before. They checked everything out and found no problem and explained that it's normal for refrigerators to cycle and thaw the freezer. We also had the temperature set wrong which probably contributed to the issue. Price was $85. We will use again and highly recommend.

Website says they service dishwashers. Guy on the phone says they haven't serviced dishwashers in…read moreyears.

Very easy transaction. Fixmaster was pleasant and efficient. He had my mixer humming in about a…read moreweek. I couldn't be more pleased.

Old school repair shop. Has fixed my KitchenAid mixer twice in ten years. Looks like it out of…read morebizness but it's open! Cash only.

Had a great technical person our house to fix our stove He…read morewas very nice an knew what the problem Thank you

Mr. Appliance of Salem, your response misrepresents the facts of what happened…read more You diagnosed a cracked water valve, charged a $150 diagnostic fee, and then performed a nearly $500 repair to replace the valve. However, the moment your technician left, we ran a test cycle, and for the first time ever, the washer emitted an ear-splitting grinding noise--a noise that was not present before your repair. When we IMMEDIATELY called you back, you sent someone to inspect the issue. Instead of acknowledging the possibility that your technician either missed something during the diagnosis or caused an issue during the repair, you took the stance that this new problem was completely unrelated and required an entirely separate chargeable repair. Had this noise been present prior to your visit, we would have mentioned it--because it would have been impossible to miss. The fact that it began the moment we first used the machine after your repair should have prompted a second, more thorough evaluation on your part. Instead, your company refused to take responsibility, offered to remove the valve installed and issue a partial refund (while still keeping the $150 diagnostic fee for a misdiagnosis), and provided a coupon for future services--as if we would trust you with another repair. Your diagnostic process either failed to identify all underlying issues with the washer, or your repair coincided with the onset of a severe new problem, and your refusal to stand behind your work has been frustrating and costly. This is precisely why I left the review--to warn others about your incomplete diagnostics, inflated repair costs, and lack of accountability. If you truly regret this experience, you would refund the entire amount paid for your misdiagnosis and failed repair rather than doubling down on a misleading defense.

Had my electric range fixed. Quick response to my request, quick and easily scheduling,…read moreprofessional technicians, and reasonable pricing. Will use again.

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Great work, very thorough. Friendly and professional. Will use again. Easy online appointment…read morebooking

Top-notch five-star service from start to finish! Our Whirlpool dishwasher stopped working and we…read morerandomly chose 1st Choice since it was a local company. So glad we chose them! Alfredo diagnosed and repaired the issue quickly and efficiently. In addition, he and Rose exemplify the true meaning of "customer service" with their friendly and professional interactions and fully satisfactory outcome. 1st Choice is now our first choice for any appliance repairs that we will need in the future. We highly recommend them to anyone seeking superior appliance repair!

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.

Great work! They communicated clearly throughout the project. Worked hard all day to replace my…read morebasement windows and exterior door. Very happy with the results. Looking forward to working with Trusthub again in the future!

they will go above and beyond to assist even a random customer. I was in a time limited situation,…read moreleaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice.

Had our new washer and dryer "installed" by your guys. First off he was a complete a$$ to us and…read moreapparently it was our fault that he was running behind. He did such a horrible job that he actually took a chunk out of our freshly put up dry wall because he was in such a rush. We couldn't take him doing anymore damage so we im told him to stop. They don't even fit correctly!! I can't put into words how upsetting this is we would have much rather have had us do it ourselves. Do better.