they will go above and beyond to assist even a random customer. I was in a time limited situation, leaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice. read more

Had our new washer and dryer "installed" by your guys. First off he was a complete a$$ to us and apparently it was our fault that he was running behind. He did such a horrible job that he actually took a chunk out of our freshly put up dry wall because he was in such a rush. We couldn't take him doing anymore damage so we im told him to stop. They don't even fit correctly!! I can't put into words how upsetting this is we would have much rather have had us do it ourselves. Do better. read more

HAD used Douglass for washer/dryer purchases & repairs, always. Last washer/dryer combo lasted eighteen years with only 2 repairs...Today was a colossal (and COSTLY) disappointment. Delivery men were exceedingly rude and raised "ineptitude" to a new art form. We called plumbers for repairs after they left, we needed replacement of connections that were broken, along with repair of a pipe they cracked...never had someone with a hammer "haphazardly slam" at things during any installation, before...What's another $500 bucks on top of a horrible stress test and being forced to recognize the need to warn unwary consumers? Very sad to see, what was a great business, represented by the "clown show" we were treated to. BUYER BEWARE!!!!!! read more

I was looking for a washing machine and delivery same day and after some searching Home Depot referred me to Douglass Appliance. It was a great fast and friendly experience. Highly recommend this local business. read more

I am so happy to have Douglass Appliance in our community.I have bought several appliances from them and have not been disappointed.They offer great advice and their delivery team is impeccable.I have been burnt by the big box stores in the past with their delivery people so I appreciate the professionalism of Douglass. read more

I hired Douglass Appliance to do a job. Joe Douglass failed to do his job, hence Joe Douglass/Douglass Appliance were not paid. Once upon a time, the customer was ALWAYS right, no matter what was going on in the world. I do NOT recommend Douglass Appliance. read more

I hired Douglass Appliance to do a job. Joe Douglass failed to do his job, hence Joe Douglass/Douglass Appliance were not paid. Once upon a time, the customer was ALWAYS right, no matter what was going on in the world. I do NOT recommend Douglass Appliance. read more

Approx. 4 or 5 yrs. ago, I requested worker from Douglass come my condo. He vacuumed (thoroughly) lint screen & container which holds it. He lifted elec. dryer (screws removed..it was atop washer) to really vacuum well underneath; sides. Next, Recently shopped --Debbie (sales assoc.) listened & assisted my choices to purchase a new elec. stainless steel stove. I brought measurements, she assured me it would fit (between 2 sides wood cabinets). Although (Covid 19)? prevented displays of appliances on floor, I still bought right stove. Fortunately for me: got it Aug. 2021, on MA 'No-sales tax" weekend. Price okay. There was delivery charge, a sm. fee to recycle my white (older) stove..haul away. Debbie estimated delivery approx. Oct. 1st, 2021; it arrived to me not long afterward. She is knowledgeable of products & friendly. Matt & Mike delivered stove-installed plug, centered it. These folks are honest, efficient, friendly-& professional. Recommend store (Douglass) if shoppers seek any brand appliances. Parts, service, sales. Signed, 'Happy Customer, Gwen S.' read more

These Folks have always been the best. My parents used them in the 60's and 70's and I watched thier pleasant, efficient service for the 80's and 90's in a few different companies that I worked for. Now , they do all my service. As they should. They are incredibly fast, always all before they arrive, and are always on time. They have also gone far beyond thier call when I've had problems with a machine , and I felt they have really gone to bat for me. I appreciate that in a company but wouldn't expect any less from these folks. Seriously think about that before you stroll in to best buy or Home Depot and buy a washing machine or a Dryer. Who are you going to call when it breaks? I'll go family run and family service any day. read more

We bought a new oven! After shopping around at other local appliance stores, we went to Douglas. These people really know their product. Delivery was efficient, staff was friendly, easy going. And of course great prices. We will always be a customer. read more

Had Douglass come out to repair my daughter's stove and refrigerator. First time out, they said they couldn't find the problem with the stove, but fixed the refrigerator quickly and professionally. They answer the phone promptly and show up when they are supposed to. I called back to have someone else repair the oven and Lloyd came today. He was professional and knew exactly what the problem was. I give 4 stars because first person didn't know what the problem was and because I think they are a bit pricey. However, they seem very trustworthy, punctual and knowledgeable. I would use them again. read more

They have been a pleasure to work with on several occasions. Fair pricing, great follow up services.

I root for small business but please return a service call. I should not have to call back in to see if you got my message on repair work only to be told that you are scheduling people over two weeks out. Other wise one might think that your priority is in selling new appliances instead of servicing customers who need help with older appliances. read more

The best customer service in MA .From sales to the install crew

This is first rate appliance dealer. I purchased a refrigerator from another "big box" competitor and needed some assistance on switching the door direction and an ice bin that didn't come with my appliance. Not only did they show me how to switch my door direction, they gave me an ice bin! Business don't do these kind of things that often but when they do I like to spread the word. I have already planned to order my range, dishwasher and microwave from them. Their personal neighborhood touch is worth me driving past the other places! read more

Just bought a new stove. Very happy. Best service ever. The employees showed up on time, and were easy to communicate with. Thanks!

Needed replacement fridge. In and out in 1/2 hour. Courteous, knowledgeable attentive service. Salesperson Brenda a real pro. Carry all brands and cheaper than big box stores. We didn't think places like this still existed!! read more

AMAZINGLY HONEST! Truth be told I haven't been there. But that isn't for lack of trying. I called them up when we had a problem with our dryer. The very nice older woman on the phone told me what she thought it was and how to fix it myself. She asked if I wanted to see if that fixed the problem before I scheduled the appointment. She, of course, was correct and I didn't need a serviceman to come down. So to recap basically they told me how to fix a basic problem opposed to using their service (which I would have to pay for). Saved me time and money. I will 100% use them next time and recommend them to anyone who asks for an appliance servicer. read more

They were like family to us. Bought all our appliances there. Even had my stovetop replaced for nothing three times. I wouldn't think of buying anywhere else. Great family read more

These guys are the best! Their service call pricing is affordable. They fixed not only my dryer which had a small lint fire, but the ice maker as well- All within an hour! Do yourself a favor- call them! I've used them many times over the years-never disappointed. They truly are what old school service is all about. I can't say enough good things about them! read more

The people at Douglass Appliance are so polite, professional, and efficient that they make everyone else in the service industry look totally incompetent. They are wonderful to deal with! read more

If you are thinking of buying from a box store (Lowes, BestBuy, Sears) think again. Douglass has very competitive pricing, is there when you need them (our dryer died after 18 years right before Christmas) and we had a new dryer delivered and installed the next day. read more

Found our new store for purchasing appliances. Great customer service and they stand by their products. After our last experience we we put them through the third degree. We were pleased with their response. We bought a dryer on Saturday and it was delivered on Monday morning. The delivery men were courteous and professional. An overall great experience. I highly recommend them to all! read more

I cannot even give this company one star. We purchased a washing machine in February of 2016. The first day we used it there were issues. They sent out a repairman who was rude and not helpful at all. He said the washing machine was fine. NOT! We took videos of the washing machine and how dysfunctional it is. They again sent a repairman out who did see for himself it was not operating properly. He ordered a part that he said would fix the problem and it did not. Our washing machine of 20 years that we were replacing operates better than this one. I am so disgusted with the company and they should not be in business if they can't stand behind a product that after one day was not working. Do yourself a favor and purchase from anyone but them!! read more

So disappointed in this business. Two years ago, not even, I purchased a washer and dryer from them, to support small businesses. I easily could have purchased these machines elsewhere for a lot less! Just recently i had a problem with my washing machine and called for help. The woman who i spoke with twice had a flat demeanor and could have cared less about my problem. She offered me an appointment for $99.95 just to come out and diagnose the issue. I attempted to have this fee waived seeing as the machine was not even two years old, but no, she continued to present me with reasons why the business was justified in charging for a diagnosis trip. This is not standing by your product you sell or taking care of the customer!!! I could have and should have gone elsewhere and got the same nonchalant attitude about my problem. Thanks but never again!!!! Would encourage anyone to think twice before supporting this business. read more