They have always done a good job for me....and have never over charged or tried to up-sell. Highly recommend!

We have utilized Brittain Plumbing's expertise on 3+ occasions and it has always been an excellent experience! From the phone call initiating a request for service to the completion of service, their entire process is flawless! An unexpected bonus is they are always so responsive to our questions and we have learned great gold nuggets of insightful knowledge about our homes plumbing! read more

For years we used Brittain Plumbing with excellent results especially from their senior plumbers. However, within the last 2 years the opposite has occurred. 2 1/2 years ago, a flange was replaced for the master bath toilet. A few weeks ago, as I mopped the tile floor, I hit the baseboard behind the toilet and a portion of it came off. There was moisture within the wall. At first, I thought a pipe was leaking. I called 2 other plumbers and a contractor for their opinion. All agreed that there was a leak at the base of the toilet with water seeping under the tile into the wall. Upon removal of the toilet and baseboard, the cause was an incorrectly installed flange. Last year Brittain sent 2 young plumbers to check the hot water heater anode rod and to install 2 drains in the master bath sinks. The plumber checking the anode rod forgot to turn off the water which resulted in a mess and me buying a new insulated jacket for the water heater. After installing the new drains, I asked them to wait while I checked the sinks. When I turned on the water, both drains leaked under the sinks into the cabinets. They had installed additional washers in the pop-up ball when there were washers from the manufacturer already causing the leak. I do not recommend Brittain anymore. read more

I have happily used this company for years. I had a leak on a component of my water heater in my garage, and wanted to have a dripping faucet repaired. A plumber and his helper showed up and got to work. They didn't have the parts they needed (even though I explained the problem on the phone), so the helper went back to the shop and the plumber puttered around my house asking if there were other Jobs to be done. He took apart two faucets and when the helper came back they went back to work. One of the faucets needed parts ordered (which they later wanted to charge an extra $150 to come back and repair), the other he 'fixed' but it functions worse than it did before. The water heater component was fixed. I felt like it was taking a long time, but since I had been using them for years I wasn't concerned about the fairness of the price. It had never been a problem before. The plumber and his helper spent a lot of time joking around, a lot of time trying to fix air in the lines (which I ended up having to do on my own later), and at least 25 minutes in their truck writing up my bill. The bill came to $730! This included 2 1/2 hours of plumber time (not used efficiently, almost 20% of this time in the truck writing the bill), the parts needed, and $75 for some kind of mystery tool that was needed for the upgraded materials used to repair to my water heater which I wasn't asked about and I certainly didn't approve. I called the office to straighten out the charge, and the owner said she would ask her workers about the time wasted. She never called back. I finally called again and the office administrator said that the owner decided there was no discussion and I had to pay the price in full. I do not recommend this company! If you have to use them, make sure you get a price quote before they step foot in your home. read more

Easy to schedule an appointment - I moved to a new home and needed the appliances lit up when the gas was turned on. I called several plumbers and the others weren't even able to understand the service I was seeking, which seemed odd for something so common. At Brittain, I called, she understood the request, a plumber happened to be available, and set an appointment easily. Good service - He showed up on time (I think a touch early). Probably not even his most complex project of the day but the appliance setup was smooth. Frank advice - I asked some questions about water heater comments in the inspection report. He responded with what I took as "if it ain't broke don't fix it", some symptoms to indicate that it might be failing, and some ballpark costs on some replacement options. read more

Great people, and great service. Seriously, you can't find a better local-based family business.

Very deceptive in quote to install water softener. Only gave hourly labor charge and then charged over $260.00 in parts and tool charge. I knew there would be some fittings needed but not that much. Ask a lot of questions and hope you get straight answers. read more

Terrible company. Do not recommend and would give it 0 stars if possible. Completed plumbing work at the house. Bad customer service with attitude and deceptive pricing. Quote $140 per hour but no mention of added charges: charge to travel from business to house, tool use fee, etc. Owner of company states it standard industry practice and the cost of doing business. Go elsewhere. read more

Over the last 12 years, I have used Brittain Plumbing three times the replace my underground water pressure regulator. In the three times they dispatched they had to return to the office to pick-up more hardware to complete the job, as well as to bill me for their travel time. In addition, on my last repair they charged me a "tool rental" fee. As for their work they do a good job, but I cannot recommend them for their labor and other charges. For this I give them three stars one for each time they dispatched to my home. Time to find a new plumber. read more

I have always heard they were good. Upon advice of a Realtor I called them for a client who is in their finals hours of life in the hospital . They were to call before they came. I waited in an empty house for the 2 hour window they gave. No call came. They showed up as I was driving away after 2 hours and 15 minutes. They never called. They replaced a washing machine faucet. The part was $29.00. 2 screws out and 2 screws back in. They didn't bother to replace the existing washers under the screws. It took exactly 7 minutes which included the time to go back to the truck and write the invoice. $144.89. That included a 10% discount!! I said but it only took 7 minutes. He said, "yes I know". I will never let my clients be taken advantage of like this again. read more

We drove over an hour to be at one of our rental houses to meet the plumber. he never showed up that day and we were kept waiting the afternoon when in fact they could have just told us the truth that he wasn't going to show up. We were his first person on the next day so we went up and spent the night there to be there early in the morning . he seemed nice enough and then gave us a ridiculous bid for the project. we took other bids at half what he cited . he gave us no statement of work- just a ridiculous number on paper. When asked what his hourly rate was , they just backed into the bid number. I am so thankful we did not use this Plumber. read more

Many years ago, Mr. Brittain rescued us from a hot water heater that was spewing hot water directly at us. I have never wavered and always choose Brittain for plumbing service. Zach and Jared just completed installation of my new water heater in record time. I was amazed that they arrived so early in the day which leaves me plenty of time to do other things today. The water heater location had already been moved from the attic to the garage so the leak was heading out onto the driveway not through the ceiling. Zach and Jared were prompt, efficient, polite and professional. I am extremely pleased with their service. The ladies who handled my call were also helpful and pleasant. I will continue to give all of my plumbing business to Brittain Plumbing. Thanks for such great and prompt service! read more

Yesterday, our hot water heater failed completely. I contacted Brittian Plumbing at about 3:00 pm. Was asked if an appointment tomorrow between 2:00 and 4:00 was ok, of if I needed immediate service. I chose the 2:00-4:00 window. Received a call at 2:45, advising that the technician was on his way. John and Angel arrived at 3:15, and got right to work. They were efficient, knowledgeable and friendly. The job, replacing the water heater was completed in about 2 hours. All materials including the old unit were cleared away. Total professionalism and courtesy all the way. The entire experience was awesome. read more

Second time we have called Brittain Plumbing. Great service, quick , knowledgeable, fair prices and friendly . Mike was the technician we had this morning and he is the reason we are writing the review. read more

Needing to finish our bathroom remodel and having broken the old, rigid supply lines, I had reached my comfort level as an amateur. All lines coming from the wall needed to be cut and shortened as well, we had an AC drain line needing shortening and reconnecting and finally had all cut-off valves in need of full replacement. Ric came out and had no issue at all with it. He was friendly and courteous while also taking the time to explain what he would be repairing. At the end of his time, Ric went the extra mile, assisting me while I finalized the caulking under and around the vanities. Thank you Ric & Brittain Plumbing. read more

Brittain Plumbing installed two new shower mixers at my house a few years ago, but within 6 months the mixer no longer functioned. The owner came out and replaced a part, charging us $175. The new mixer component soon also failed with the same problem. Earlier this month we called to have them come out and look at the mixer, plus our hot water heater which kept turning off. The owner of the company, same guy who came out last time. Immediately began saying what a piece of crap our 5 years old water hear was, how he couldn't really help, I'd have to contact the manufacturer for a part. Same story on the mixer valve, which he previously replaced. Now it was my responsibility to contact the manufacturer and get the replacement part. He was there for a grand total of 15 minutes and did absolutely nothing to alleviate my issues. Now two weeks later they send me a bill for $140. And for what?? Absolutely nothing. I have used this company for more than 15 years, and recommended them to others. But after this I will never ever use them again ,and I am letting all of my neighbors, friends and children living in the area know about my experience. They used to be good, they've deteriorated dramatically and will no longer receive my business as a result. This will be the last $140 you ever get from me. read more

I have been using Brittain Plumbing for 8 years. They are always prompt and always fair with pricing. We have recommended them to friends and they too are completely satisfied. read more

I have been a customer of Brittain Plumbing for 15+ years after they initially came to my rescue in 2000 with a problem just past my regulator. After creating an even greater problem with self service, Brittain came and cleaned my mess - fortunately it was in the yard! Since then they have replaced 2 water heaters in my prior residence and already have 3 water heaters in my current home along with a toilette replacement. What's up with water heaters in Texas? We decided to go with a model not carried by Brittain, without anodizing rods, but still wanted their professional service for the install. I'm sure I had turned down a reasonable price for installation with those who sold the heater but prefer sticking with a team where I have confidence. Thanks! read more

Its the little things that get to you. 1. When you're explaining something to the lady who answers the phone and she stops you mid sentence with "hold on" and puts you on hold. (This happens on nearly every phone call I've had with her. And no, not 'please hold' or 'can i put you on hold?' its 'hold on') 2. Or when she tells you she'll get someone to call you back and a week later still no one has. So you call back twice more before you finally speak to someone. 3. Or when you wait a week, doing dishes by hand, holding off on doing laundry, because you requested a particular serviceman whom they can schedule with you a week out, and then finally the day arrives and they send someone else. 4. Or how they walk in, look at things (not touch, just look), tell you that they're not sure what it is, but you need to fix it yourself, and plop down a bill for $95 for 5 minutes of their time. Sure, I get that they bill by the hour. And I get that emergencies come up (not sure if this is why he didn't come - no one decided to tell me why I didn't get who I asked for). And I also get that some things I need to fix myself (though we still don't know what's really wrong - he said 'weird dunno try rinsing agent'). But the summary of all this is how I don't like being treated like I'm interrupting their day. I've spent nearly $1000 on their services in the past 8 months, you'd think that would purchase a bit of courtesy. There's one really amazing technician working for them which is why I've been using them so much the past year, but that has just ended. Paying my last $95 for 5 minutes of nothing and I'm done. read more

Brittain Plumbing came to our house to help solve a water pressure issue. The plumber walked around for about five minutes and told my husband he didn't know. He told us he would not charge us, yet he charged us anyway. The issue was not resolved with several phone conversations. I think a service charge for only a few minutes of their time and ZERO services rendered is unfair. read more

This is just an initial rating. I would love to have the owner, Steve, give me a call to discuss my first encounter with the company. I believe the rating would be much better once I have a chance to discuss my issue with the company. Hoping to hear from him soon! Shawn Wright -- 985-796-9173 read more

I have read the below complaints, and have experienced the exact same treatment. I have also had my brass and copper stolen from my house after the wild goose chased me to Home Depot for a new faucet, which then I found out only needed extensions. I actually called and said I would like my fittings returned, they said it was trash, but not in my trash can. I then found my stuff in the back of the truck ( after several service calls over a water heater not installed properly by them the first time ) after I said to leave my stuff alone. You get 95 dollared to death for nothing... when they do work, you better stand right there, and God forbid you ask a question, you get slick talk and JoAnn answering the phone should be called "I don't know, let me call you back, or I'm not a plumber"...Why is she answering the phone? Then the guys show up saying she didn't explain the job right, but you still get charged 95 dollars, sent away to get parts or whatever distraction they can come up with and your stuff is either gone, a new plan in place that you never had a discussion over, etc. I gave this company a second chance after they pulled the "I don't know game", kept coming out claiming they either couldn't figure it out, needed time, multiple trips, and the whole time, I thought it was billed by the job, have it resolved and then get a bill for that job. I'm not the expert, they claim to be, yet I could call my neighbor to come over and just stare at stuff and give him 95 dollars, I'm sure he could use it more than these scam artists. Final note: If their claim of always cleaning up the job site entails stealing brass and copper and calling it "trash", kinda funny how TX Septic Systems pumped out my tank earlier this year, and said all of Brittain plumbing's cut off pipes from an install of a T-valve several years back was laying in my tank, they didn't clean up that trash, TX Septic did, gave him some money for helping me, like I thought a good service person would do for a homeowner whenever you call them. Oh, and by the way, if you happen to go in to the office to complain about your service, they tell you that you are being recorded as a method of intimidation. Give me a break. Google this and you'll see... stealing brass and copper fittings is happening now. Let's not also forget when you are trying to get a breakdown of the bill.. you can't understand it, then they charge you interest on your bill but won't break it down for you to tell you what you are paying for... It's just 95 dollars and hour... for whatever, even if they don't fix it right the first time. When I could get a breakdown of parts, it was a 12.00 part that they charged me 75.00 for.. the constant confusion and circus act is very upsetting and stressful. Never use this company if you want to feel safe in your home, and trust it will be an honest transaction. Trying to work it out with benefit of the doubt incentives to resolve issues doesn't work, they just do not care about ripping you off, and have fun getting away with it. read more

If I could give this company zero stars I would. When I made the appointment, I specifically asked for an experienced plumber. Two men arrived at my house and proceeded to change out the toilet connectors with the plastic nuts. We were advised by Del Webb that these nuts could possibly fail and flood our house, so this was a preventative step. One plumber constantly told the other (whom I assume was a trainee with zero experience) to redo his work. I also mentioned that the toilets had a slight drip into the bowls, and could they please check that. They replaced a part and after about 30 minutes they told me the work was complete. I thanked them and they left. I checked the toilets and they were still leaking, so I ran out front and caught them. They worked some more and decided they had to rebuild all the insides on all toilets, including the flush valves. They left to get parts and returned about an hour later. When they finished, I again thanked them and they left. Just to be sure, I went around and checked the toilets. One of the bathrooms had water all over the floor! I ran out front and caught them and they came inside and worked some more. Finally they said they were done and left. This time my husband checked the toilet in the master bath and it kept running. He checked inside the tank and discovered that they had not connected the wire to the flusher. Whoever heard of a plumber who doesn't check his work? I also had them check my disposal to see if it was leaking. They said there was a small crack in it but that there was no leak. Today I found a big leak under the sink! I called a different plumber to replace my disposal! Here's the kicker...I received a bill for $434.74! Labor was $237.50, and this was after an "adjustment" of 30 minutes. Are you kidding me? I called the company to complain and was basically told "tough." I feel like I am being charged for the "trainee" to learn the trade and for both of the plumbers' incompetence. Perhaps I also paid for their travel time to get the parts. Changing out the "guts" of toilets should take no more than an hour...not 2-1/2 hours! I definitely would not use this company again. I told them I would be writing a negative review and they simply said that was fine. I spoke to a neighbor who used them, and he said he had to have them back out to redo a job. They did not charge him for this. Final word...stay clear of this company! read more

We bought a 100 year old house in Historic Georgetown and took it down to the studs. The plumber (not Brittain) we hired for the job did not do their job properly. We eventually hired Brittain to fix the problems the other plumber neglected. Brittain also installed our appliances, because it was too much of a liability for the other company. Brittain Plumbing associates are pleasant, on time, and provide information about the issue. We should have hired them from the start. read more

This install was a while back but I thought it should be reviewed. When he was here, some things Steve said I was right on board with, other things he said made me think he was behind on his code. The hose fitting he put in was not properly anchored and wobbles (I fixed this with new screws since they stripped them) The Water softener lines leaked all over the place the first time it ran and I had to fix them myself. (tighten it up). They should have tested their install before leaving. The owner did not introduce himself or act friendly in any way when he was here. The solder looks like a 12 year old did it and is not cleaned up or consistent at all. Although this is working for now, I'm used to much higher quality plumbing work. I expect I'll have to repair leaks in the lines before too long. I won't be calling again. read more

I had them out to repair a drain leak and a faucet leak. Need to order a new drain. They replaced the guts of faucet which was fixed but sprayer was worse now with continuous leak. He then said it would probably be cheaper to get a new one, Which I told him I would have by the end of the day. He said the drain would take about two days, which would be Wednesday. Never heard from them and so I called them on Friday to ask if they could come out to finish the job. She told me we can't so that you will have to wait until next week. Meanwhile all weekend the sprayer was leaking water and the right side of my sink was not useable. Them came Monday. I received a bill and noticed I am being charge twice for them to drive ten minutes. When you have someone come out and they can't fix it the first time Brittain will charge you $100 for both times. Even after the first guy said i wouldn't be charged!! Never use them again and the lady who answered was unpleasant. read more

stven came fix cold crtieage puy inwrong said he would come back to fix never did had to get a different plumber to fix cost me 200 read more

I was given an expected arrival time of this afternoon and Steve Brittain and his helper did not disappoint. The water spigot in my guest room bath refused to divert water up to the shower mechanism so water started spewing out from all around the spigot. With some pipe welding, a little copper pipe extension and some plumber know-how. Steve had corrected the problem and installed a new spigot that was a left over from my Master bathroom stand-up shower. I am glad I saved those extra parts for this occasion. The old shower water diverter had a pull-down mechanism under the spigot--you can pretty well guess how I felt about that situation. Now, the spigot works in a normal way--a person using the shower can gently lift the little diverter now that is located ON TOP of the spigot. Water flows as one would expect from the Water Pik, not from the spigot in the tub. YAY! Thanks to Steve Brittain and his staff for excellent service. read more