I can't express how disappointed I am in this doctor's office since their move across the street. I…read moreunderstand that prices increase over time, but at this point it honestly feels like price gouging. I've purchased the exact same frames from this office for the past three times, every other year. The last two years, the front desk staff mis-ordered my frames. Both times, I had to make an extra trip just to discover the mistake. Instead of taking responsibility, they acted like it was somehow my fault -- even though it's the same frames I order every time. Come on. Let's talk about pricing. In 2023, my total was: Frames: $210 Lenses: $60 Exam: $60 Total: $330 Fast forward to December 2025: Frames: $330 (same frames) Lenses: $100 Exam: $99 That's a massive jump in just two years. When I went to pick up my glasses (after waiting for them to come in), I questioned the pricing because I genuinely thought it might be a mistake. I was then told that since I "upgraded" after the first mis-order, I actually owe them more money. What?? The front desk told me the suggested retail was $264 and that they mark that up -- somehow that becomes over $330. Meanwhile, the suggested retail on the original frames is $227, which means they're marking them up over 45%. Just wow. I chose to leave without causing a scene, but the combination of repeated ordering errors, dismissive customer service, and dramatic price increases is unacceptable. Patients deserve accountability, transparency, and fair pricing. Unfortunately, I experienced none of that here. I will be taking my business elsewhere

Dr. Sabin is very compassionate with his patients and consistently looks for ways to go above and…read morebeyond. The level of care and attention is outstanding, and the included extras with each eye exam are a wonderful added value. I wouldn't go anywhere else.

Great job and I appreciate there being a great doctor and community thanks for being a great person…read moreand helping me see

Skipping the big box outlets is already a huge plus in my book, but from the fun prints in the…read morewaiting area to the great music playing in the background, I immediately felt right at home at Danny's. He specializes in custom frames and helped me "design" my glasses - mixing and matching side pieces from one pair with the front piece of another pair. (I'll leave the technical jargon to him but you get the idea, right?) Optical, Etc. has plenty of frames to choose from - from classic to retro, to rimless/wireless, and sunglasses for adults and children. Danny obviously enjoys his job and takes pride in his work, and the whole experience was a lot more fun than I expected.

I spent my lovely day off driving in downtown traffic to ask for help on my next pair of glasses,…read moresince I've been to this location for my eye exam in the past, even though the exam in my hand recently came from the Lutz location. I brought in my glasses that I don't like and sunglasses as an example of what fits great, since I wanted to be comfortable sitting at the computer for long periods of time. I was hoping for a conversation about similar options for bi-weekly contacts for people with astigmatism, since it's a new condition for me, but nope. I was hoping the lady could help me with my face measurements or tell me what a good option would be for the bridge piece that I could explore so they don't always slide off, but nope. I felt like a nuisance and stopped talking after the conversation just seemed to be a whole lot of "I don't know" and "I don't order online." Super disappointed and I'll take my chances with somewhere cheaper, since I didn't care about the cost at Target Optical. I just wanted help! Self service it is. *****Post update, this is the level of information I was looking for about my face shape and low bridge vs high bridge fit with glasses. After I took to the tape measure I researched this. I still think this is pretty obvious information for someone in an opticians office to be able to provide. More wasting of my time, but an answer! Enjoy: https://priverevaux.com/blogs/eyewear/glasses-for-face-shape

Talk about a Dr. that really is committed to her patients, this is what you will find here…read more Her staff are all friendly and helpful. I went back for a second pair, which is rare for me. Keep up the amazing job Annette

I have had so many great experiences at The Optic Shop in South Tampa until today. I love working…read morewith Gil and have been shopping for my sunglasses and progressive eye wear with him and 2 others over 10 years. Gil was not there unfortunately. Instead Cory Puma was. He handed me my new sunglasses that had made me so dizzy wearing them the first 3 days, I brought them in to ask Sue's help. She sent them out for a different lens material.Today, the replacement lenses were a little better but very blurry on the right lens. I explained that the 9 year old sunglasses that I bought here, still wear were still perfect and never blurry. He pulled my files and said "you didn't get those lenses from here!" I repeated that I only shop there and definitely did purchase them with Gil behind him on that wall. He repeated that I must have gone somewhere else. I said "are you calling me a liar??" He said "you definitely went somewhere else not here" I said quietly with a customer standing behind me; " you are out of line" and he yelled "YOU NEED TO CALM DOWN". I looked at Sue who's said absolutely nothing to support me after being her customer for years; "I will need a refund. You are my witness to all of this" . I left my $1000 paid glasses with her and walked out. I still cannot believe anyone could treat such a valued customer so horribly, Kim

Phenomenal. The service is second to none. Brett and Gil spent almost an hour making sure I got the…read moreright frames for the shape of my face. I must have tried more than 25 pair of glasses... I eventually bought 3. All beautiful and exclusive, nothing you would find almost anywhere else. If you want a deal, though, this is not the place to get it- you pay for what you get.

Optics Soho - South Tampa, especially Dr. Cooper. Professional, efficient, and genuinely attentive…read morewithout feeling rushed. Dr. Cooper took the time to explain everything clearly, answered questions thoughtfully, and made the whole visit feel easy (which is not something people usually say about eye appointments). Great staff, great vibe, and zero pressure. Five stars--my eyes and my patience both left happy.

Terrible customer service. High pressure sales tactics to get you to buy glasses from them. Very…read morelimited selection & extremely expensive. No follow through with support after purchase. Go somewhere else!!!

*TL-DR* - If you value competent eye care, clear communication, and receiving what you actually…read morepaid for, look elsewhere. This office used to be excellent. I brought my entire family here for years and left glowing reviews--until the original doctor left. What remains is an operation defined by disorganization, poor service, and zero accountability. The exam itself was mediocre but acceptable. Everything after that was not. I did learn that I now have slightly less than perfect vision but was told I dont really need distance lenses. Good to know. I waited roughly 30 minutes post-exam without acknowledgment, then spent over an hour trying to order glasses while staff repeatedly abandoned me to fix another employees' mistakes. In total, I was in the office more than 2.5 hours. I clearly and repeatedly ordered Costa sunglasses with only a reading prescription in the bottom--no distance correction whatsoever. This was confirmed verbally. I paid ~$500 out of pocket and was told they'd be ready January 8. January 15th comes-No call. No update. The patient portal showed a cancelled order and a replacement order--with no explanation. My calls and voicemails went unanswered. When I finally reached two weeks later, I was met with excuses ("We had Wi-Fi issues so we couldn't check our voicemail"). I was told my glasses had been there over a week and they had tried to call me--I asked what number they called, they gave me my wife's number, despite that being corrected multiple times. I had my wife check her phone and voicemail--they never actually contacted either of us. When I finally picked up the glasses--over a month after the appointment--they were made incorrectly, with a distance prescription I explicitly declined. At that point, I requested a refund. I was told they couldn't do that and a manager would call me... and once again, they confirmed the wrong phone number. Absolutely helpless. So far.. No call. No refund. I fear I am going to have to down there every day until I the "manager" is working when I get there. This is not a one-off mistake; it's a pattern of negligence, poor training, and indifference to patients' time and money. If you care about your eyes--or basic professionalism--take your business elsewhere.

This is a totally different experience now that the original ophthalmologist has left. The doctor…read moreis competent, but shockingly unfriendly; she never even said goodbye or thank you when the exam was over and seemed bored and annoyed throughout. Front desk staff are unprofessional and also convey boredom and annoyance. The floors are dirty, and the space smells like reheated lunch and cheap perfume. I will be looking for a new ophthalmologist.

Sharon is the representation of Excellent customer service! She also has a unique talent where she…read morecan look at your face and give you the perfect options for you and your personality/style / face. No more guessing! The results are exactly what you were looking for and you feel fabulous! Dita, Chrome Hearts or more common brands like Ray Ban...

What great customer service! If you need a prescription, glasses, and a good time, this is the spot…read morefor you.

I have been getting my prescription glasses at Eyeglass World for years. I get the eye exam and…read morethen go look at glasses. The doctor is really honest and tells you everything going on with your eyes. The salespeople give their honest opinions of how the glasses look on you. So, for me, I have more of a round face and certain glasses look right on me. I found out that you can change out your lenses on the glasses you currently wear. Good service and go check out Eyeglass World.

I had a great experience at Eyeglass World. The doctor and her assistant were both incredibly kind…read moreand helpful. I appreciated that the doctor only performed tests she felt were necessary, which saved time and made the appointment feel efficient and thoughtful. After the exam, I took my time browsing for the perfect glasses. No one rushed me or tried to upsell anything, which made the whole process feel relaxed and pressure-free. Even the staff who weren't directly helping me were providing great service to other customers--you can tell this team values customer care across the board.

I can't understand why their phone is always busy. Did they take it off the hook? I need to get…read moreconfirmation on a surgery date and can't even talk to anyone.

Dr Lorenzen was highly recommended and did not disappoint. His office and staff are exceptional…read more Within a week of my initial call I had an evaluation appointment. At that appointment, I was considered a candidate for cataract removal and lens implant. A week later I had the first eye completed. Two weeks later, the second. If you are looking for a superior eye doctor and office, you will not go wrong with this surgery center.