*TL-DR* - If you value competent eye care, clear communication, and receiving what you actually paid for, look elsewhere. This office used to be excellent. I brought my entire family here for years and left glowing reviews--until the original doctor left. What remains is an operation defined by disorganization, poor service, and zero accountability. The exam itself was mediocre but acceptable. Everything after that was not. I did learn that I now have slightly less than perfect vision but was told I dont really need distance lenses. Good to know. I waited roughly 30 minutes post-exam without acknowledgment, then spent over an hour trying to order glasses while staff repeatedly abandoned me to fix another employees' mistakes. In total, I was in the office more than 2.5 hours. I clearly and repeatedly ordered Costa sunglasses with only a reading prescription in the bottom--no distance correction whatsoever. This was confirmed verbally. I paid ~$500 out of pocket and was told they'd be ready January 8. January 15th comes-No call. No update. The patient portal showed a cancelled order and a replacement order--with no explanation. My calls and voicemails went unanswered. When I finally reached two weeks later, I was met with excuses ("We had Wi-Fi issues so we couldn't check our voicemail"). I was told my glasses had been there over a week and they had tried to call me--I asked what number they called, they gave me my wife's number, despite that being corrected multiple times. I had my wife check her phone and voicemail--they never actually contacted either of us. When I finally picked up the glasses--over a month after the appointment--they were made incorrectly, with a distance prescription I explicitly declined. At that point, I requested a refund. I was told they couldn't do that and a manager would call me... and once again, they confirmed the wrong phone number. Absolutely helpless. So far.. No call. No refund. I fear I am going to have to down there every day until I the "manager" is working when I get there. This is not a one-off mistake; it's a pattern of negligence, poor training, and indifference to patients' time and money. If you care about your eyes--or basic professionalism--take your business elsewhere. read more

This is a totally different experience now that the original ophthalmologist has left. The doctor is competent, but shockingly unfriendly; she never even said goodbye or thank you when the exam was over and seemed bored and annoyed throughout. Front desk staff are unprofessional and also convey boredom and annoyance. The floors are dirty, and the space smells like reheated lunch and cheap perfume. I will be looking for a new ophthalmologist. read more

Do Not waste your money in this place it is not worth it. The glasses are expensive and they dont have the best quality. They sold me an "unlimitted" waranty and after the 2nd claim they told me the waranty was expired. Customer service from Heather is the most unpleassant experience you can have. The dr is loving and super prepared and the technical assistant is as well. read more

The staff at MyEyeDr was very kind, considerate and personable. They made sure I was thoroughly examined and received the most accurate prescription. They gave me the best price possible and I would highly highly recommend using them for your next eye exam! read more

MyEyeDr - Free sunglasses for annual contact subscription - Eyewear & Opticians Near Me - Tampa, Florida

Today, April 11th, I had an extremely disappointing experience at the West Linebaugh location. Two weeks ago, I had to reschedule my appointment after being stuck in an accident and arriving over 15 minutes late. Today, I waited in the office for 40 minutes before being taken to the back for my appointment. I mentioned that I was on my lunch break and needed to be seen promptly, but my only option was to reschedule once again. This was supposed to be a follow-up to a previous appointment. If you're running behind on your schedule, please consider calling your patients so they can adjust their work commitments accordingly. read more

I wnd My Eye doctor at Gramercy. I am severely handicapped in an electric wheelchair Doctor Sussman, Fernando, and the young ladies behind the desk went out of their way for me provided me beyond excellent service and how were patient helpful concerned about my financial situation. I recommend them highly they are wonderful read more

Absolute terrible customer service, I had an exam, chose my glasses, PAID for them up front and was supposed to have them in 2-3 weeks. A month later, still nothing and good luck getting someone on the phone to find out what is going on. I will never use this company again. read more

I love all other MyEyeDr locations but this one lets me down every time! In a huge shopping center with no designated parking for customers, it took me 15 minutes to find a parking spot making me 11 minutes late for my appointment. Well the doctor walked out right at 12:10 basically waiting for the courtesy period so he could leave! I had to take the afternoon off of work and now for nothing because they couldn't wait 1 additional minute (assuming they also know there is construction going on in the garage leaving less spots and more traffic). Sad! read more

I went to this company for my eye exam and for sun glasses in early February and it's now April 29th and they have promised me that I would have them by a certain date and have blew past all of them. I just asked for a refund in order to move on and deal with a company which can provide my sun glasses in a reasonable amount of time. The staff was cordial, however I want my glasses. I will not recommend them to anyone ! read more

I'm giving them two stars only because they finally refunded my money after I got loud. They were trying to tell me that my vision was not going to get any better with glasses. I asked why then did they sell me Glasses if that was the case and they finally admitted that the doctors there just do not do re-checks. So...there you have it. They just don't care. I did not even get an apology after they had me in tears. What a waste of time. read more

The staff greets you with a smile and Dr. Helsing is hands down the best eye doctor I've ever had. They are kind, patient and caring to their patients. They are a rare jewel in their field. Highly recommend. read more

Recently moved to Tampa FL from Houston TX and I was over due for my annual Eye exam. I did a search through Yelp and found "My Eye Dr". It was easy to make an appointment and perform a online check in with all my information and insurance. When I arrived to my appointment, I was greeted nicely. I didn't have to wait long for the technician to perform all the pre eye test, then I was seen by Dr. Matthew Helsing to preform the eye exam. Dr. Matthew Helsing was friendly, kind and very professional. He took time to listen to all my concerns and questions. The whole appointment was timely and I felt great about the whole experience. I would recommend "The Eye Dr" and Dr. Matthew Helsing to all my friends and family. I would say this was the best eye doctor visit I have every had. Thank you read more

Went to pick up my glasses today and I ordered the wrong color and they happily said they do the color I want, no big deal. So nice and accommodating there. And I want to give a shout out to Keesha. She is so nice. Thanks to you. read more

We are new in the area. I needed new lenses for frames I already had. I did not have an appointment, I walked in and told them what I needed, gave them my prescription from a previous doctor, and the lens arrived about a week later. The lens seem to be perfect. Staff was very friendly. I was there on a very busy day and staff were professional and apologize for the wait we had. Prices were competitive with what I had before I moved here. I have nothing negative to say and will probably go back. read more

I am struggling right now to even give 1 star. It would not allow me to give no stars or I would have. I have been a long time patient of Dr Helsing dating back to when his dad was an eye doctor. Our family has been seen by their family for 4 generations. During the holidays due to the difficulty of traffic and location they refused to see us over 2 minutes missing their 15 minute rule. That is after the rest of the family spent more than 1000$ through insurance billings and more than 700$ out of pocket for the rest of the family. I am very saddened and disappointed that rules and regulations and BS has taken the heart out of the doctoring of patients. We will be looking for a new eye doctor and place to spend our money and insurance benefits. So make sure you're on time and willing to shell out a ton of money to visit this location. The heart and bedside manner of physicians is now gone and corporate BS has again a good vision facility. It's all about the money now and no longer about the continuity of care of patients. It's funny how all medical professionals now believe our time is worth nothing and we can wait hours for them but 2 minutes past the deadline and they can't wait for you? What has this world come to be? read more