Keaten completed the maintenance work professionally and efficiently. He was respectful, detail-oriented, and made sure everything was done properly. I really appreciate his hard work and excellent service. read more

I've been living here since the community first opened, and I have so many great things to say about it. I especially want to give a huge shoutout to Keaton for his amazing maintenance service. He's always quick to respond and usually resolves issues the same day unless additional support or materials are needed. His professionalism, communication, and dedication truly make a difference. I also really appreciate the Resident Services team, they've been incredibly helpful and supportive. Thank you all for making this such a great place to live! read more

Good help is hard to come by. Second time renewing with Broadstone, rolling into our 4th year at this complex. I continue to choose this complex over all the other ones on one sole reason - competency. Toi is the best of the best of all the leasing agents we've worked with. She has her ducks in a row, T's crossed, and I's dotted. Paperwork? Always done right and properly. Having paperwork done properly is such a hard and common occurrence among most leasing agents these days, but Toi gets it right the first time. She's always looking out for me. She's always making sure I love the unit I'm moving into before I make the commitment and move in on time. Toi really doesn't have to, but she does it anyways. I always ask for Toi because she has my complete trust and faith, knowing that I'm in good hands. There's a lot of pretty neighborhoods nearby but the facade and the newness wears off fast when things are not working the way you want it. The last thing you'd want is someone who says they'll do something, but they won't. Toi gets things done. Highly recommended for a stress free experience. read more

Very blessed to have finally moved into the Broadstone Archive apartment. Roy has been working with us very closely and helping us with all of our questions and concerns. If you have a dog this is definitely a pet friendly place. Loads of amenities. read more

Jose was great. Was prompt, kind, and helped me finally fix an ongoing maintenance issue in our unit! Thanks!

Not every apartment complex is perfect but having a team that tries to support your needs is key. Every complex you go to will have noisy neighbors, weirdos, etc... Even though I hate my noisy neighbors above me, with their elephant feet, Joshua Lak always goes above and beyond to try to send them a friendly reminder and even he reaches out to me to check in here and there which I appreciate. Very kind and truly cares about the residents living here. I also want to say the same about my girl Adrianna but sadly I think she recently left. I recently moved units as well because of a pest issue... firebrats were invading my home. However, Tanya, the GM, made my move seamless and I'm happy where I am right now, minus the occasional Jumanji episode above me. Love the monthly community events that this community throws. It's super fun and the food and set up is always great. This makes it feel like home and you get to mingle with other residents. So far so good! Will update in six months! read more

Love being a resident here and the monthly events are always super nice! Shout out to Vanessa and Blanca who always respond quickly and answer with a smile. Best apartment community we've ever lived at read more

Broadstone Archive - Resident services lobby - Apartments Near Me - Santa Ana, California

I've been at this property for over 4 years with a positive review minus a few maintenance issues that happen here and there like the garage door being broke because someone hits it lol ‍ Recently, I've been working with Josh Lak in the office on several items. He's helped me with packages, issues, and then he just helped me stay in my unit instead of relocating. He went to bat for me on requests I had and was able to get me to stay another year. If you need something resolved with proper follow up then reach out to Josh! Great and prime location to live at with so much close by! read more

We've had a great experience here so far. The community is beautiful, shops are a plus and the he maintenance guy was great. Simon in resident services has been responsive and eager to help. Hoping to see some change with guest parking, as it's nearly impossible for visitors on the weekend. read more

This positive review is for Toi and the maintenance staff only: I've had quite a few problems at this apartment, but Toi has been the quickest and most effective at helping me out. When I first applied to this apartment three years ago, I had a problem with the leasing staff and after a lot of back and forth, I was directed to Toi and she was immediately able to resolve the issue for me. During the three years that I've lived here, I've had two issues that needed to be resolved, and my issue with the resident services office is that they take forever to take action when an issue is brought up with them. I'm not sure if it's due to the high turnover rate of the employees or if they're all too cautious about taking action, but one issue took 10 months to resolve even after over 100+ files documenting the issue. The second issue was going over 6 months to resolve, then I brought the issue to Toi. She was able to fix the problem immediately. I really appreciate how she speaks with confidence but also follows through with her words. I really hope she is compensated well for her work because it is truly rare these days to meet someone who is competent and is actually good at their job. The one other thing I would like to highlight is that the maintenance staff has been consistently great at what they do and super responsive. read more

Gorman made the application process smooth and stress-free. He gave me a thorough tour of the complex and answered all of my questions, and has gone above and beyond to make sure everything is ready for my move in day! read more

Toi helped me with a recent leasing issue and was able to get everything resolved. She has always been willing to help and is great at following up quickly on any request. read more

The move was super simple everyone at the facility was so helpful Gorman especially ! He helped me find the perfect unit for me. Andrea was super helpful to day of move in showing me around and giving me my keys. Highly suggest moving here the neighborhood is so nice and it's dog heaven here. read more

Recently moved in and could not recommend a better community and management team. We had the best customer service from the resident services team: Vanessa and Adriana! They throw great events for the residents and do one every month as well. All of our maintenance issues were also fixed very promptly. Can't say anything more than this place definitely deserves 5 stars! read more

Josh has always done an amazing job facilitating any and all requests. He consistently goes out of his way to find the best solutions to suit our needs and truly makes living at Broadstone a pleasure. read more

We have been living here 4 years now and this has been the best apartment building by far. Vanesa and everyone who works here is great and taking care of any needs the residents have. Highly recommend touring this place. read more

Went into resident services with a few questions, and Carlie answered everything and got me taken care of fast. She was super helpful!!

We just moved from Texas to California and Broadstone Archive has truly exceeded our expectations. Tanya and Toi have been amazing every step of the way, going above & beyond, always on top of their game and so caring through the whole process. Andrea has also been so kind and attentive, which made our transition from a home to apartment living feel easy and welcomed. This leasing office really has the best team. The community is beautiful, clean, and family-friendly. You can't go wrong with living at this community and making it your home. Thank you for everything again. -Desiree & Daniel read more

We toured Broadstone Archive recently and had such a great experience! A huge shoutout to Toi, who made the entire tour super enjoyable and informative. She was incredibly warm, patient, and fun -- she explained everything clearly, from the amenities to lease details, and made us feel so welcome. We had so many laughs during the tour! The apartment community itself is amazing. Everything is spotless and beautifully maintained, thanks to the cleaning team. Even the dog park doesn't smell at all, which really surprised us! Toi explained that it's because of the self-cleaning turf they installed. Impressive! It really shows how much the community cares about dog owners and creating a clean, comfortable environment for everyone. There's a real karaoke room and an arcade inside, how fun is that?! It feels like a place where people can live, relax, and have fun all in one spot. We absolutely love this apartment complex. Another shoutout to the architect who designed it so thoughtfully and beautifully. Everything feels modern, bright, and inviting. If you're considering Park & Paseo, definitely ask for Toi, she's the best! read more

Beautiful community and great staff. Toi, Leslie, and Tanya are all very helpful! Definitely recommend living here.

Toured these apartments a couple months ago with Carlos and he has been really helpful throughout our process. The amenities here are all amazing and the community is great. Officially moved into Broadstone Atlas and I love it here. Carlos and the rest of the team have great communication. Thank you guys for all your help! read more

Moved in almost two months ago. I'm very happy with the apartment so far. organized parking, clean buildings and facility. Residence services is very responsive. Gorman was very patient and helpful during the search for the right floor plan. read more

Alonso was great and fixing my drain thank you again ! He will get it done and quick read more

Five Stars for Toi! She's an incredible leasing manager and a huge asset to The Broadstones. Always makes time for a friendly conversation and a welcoming warm smile. Every interaction with her has been positive, and she consistently goes the extra mile to ensure a great experience. Strong leadership makes all the difference in a community, and Toi sets the standard! read more

Ok I really liked Broadstone Archive while I lived there. I stayed 3.5 years. It was great. Food trucks every day, even though some seem too repetitive. Nice neighbors for the most part. Convenient to everything. But then.... I bought a house and gave notice. First off, I asked if the lease could be terminated two weeks early. Nope. Even though they are asking more in rent once I was gone, I was bound to that last squeeze. Ok I get that. Adriana in resident services said to just do a general cleaning and they have to sanitize it by law anyway as well as paint. The day before my lease expired, I had a walkthrough with the head of maintenance, I think it's Alonzo or Alfonzo. It was scheduled for 11-12p. At 11:52 he arrived, after THREE phone calls to residents service that I had a hard stop at noon since I do have other things to do and a long drive back home. We did the walk through and he said it "looked good" - that most of it was "wear and tear" and I "didn't have to worry about anything" like the tv mount holes I patched or that the floor needed a detailed scrubbing. He stated that since I was there so long, they would just have to "paint, which they do anyway and sanitize it." Two weeks later I get a bill for $423 with "holes in wall that needed to be patched" and "floor was too dirty and needed a deep cleaning". I'm like "whhhaaaattt"?!? That was the REASON I did the walk through. If he had said "oh you should probably clean that more" or "patch that hole better" I WOULD HAVE DONE IT. So exactly WHAT is the purpose of the walk through??? Now, they will not return my phone calls or answer ANY questions to my emails. I feel like the whole process was a TOTAL SCAM or a ploy to get that final bit of cash from me. What the AF ?!?! So now I am NOT willing to keep quiet about the homeless problem on property and next to it, or the train that runs RIGHT NEXT TO the building every Wednesday between 11-2am and blows his horn. They don't mention that when you lease btw. In fact I was told the train didn't run there. Lies. Also beware that they fired the security company starting Dec 1 for a much cheaper and less staffed agency. So just know that you will be paying more and getting less. Beware - neighbors dogs poop everywhere and they don't pick up. Beware - of the constant smoking (all kinds) in a non-smoking community and regular fire alarms from it. Beware -constant clogged drains. Seriously..look elsewhere than a Greystar managed building. They're out to rip people off. This is seriously not ethical. I'm considering using an attorney and informing the better business bureau. read more

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If you're looking for a wonderful place to live, go see Toi she can help you out. Find your new home !!!

Just giving another shout out to Alfonso Nunez on maintenance. Timely, courteous and super nice guy all around. Thank you for your help Alfonso! read more

Broadstone Archive has a welcoming community with modern amenities that stand out. The gym and shared spaces are kept very clean and are easy to use. Toi is friendly and reliable, which makes the overall experience even better. read more

Rechelle and Carlos the leasing agents who helped me choose the right apartment did a fantastic job and Toi their manager was so helpful the day I moved in. The 3 of them are a great team and we're all really patient and helpful with everything I needed to get settled. read more

The maintenance team is one of the reasons I love this community. I asked for a water filter change of fridge, Mr. Alfonso Nunez not only did a great job, but also gave me a back up filter. He's so kind. read more

If I could rate this place 10 stars I would!! Best place ever!!!! From an apartment standpoint we quite literally could not ask for a safer and more luxurious apartment at a great rate! Truly all the appliances, amenities, etc are all top notch!!! I would also love to highlight two people that helped me lots! The first is Vanessa from leasing. She is truly a GEM. The entire leasing office are the kindest team and always willing to help but vanessa goes above and beyond for everything whether it's packages or help with printing or anything! She is so friendly, nice and made our experience here 10x better!! Thank you vanessa for everything! Additionally there is a young man also at the leasing office that helps us greatly with all our requests (they're actually all awesome you simply can't go wrong with anyone here) The second person is Luis Rodriguez from the maintenance team! My mother accidentally dropped her phone down the trash shoot and after many hours of searching he was able to find it for us, clean it and deliver it to our apartment (which is more than we can ask for). I truly cannot thank him enough for this and for going above and beyond for all our maintenance requests. Thank you so so so much, we are very grateful for your help! If you're looking for a place with AWESOME amenities, great apartment (thick walls, great appliances), organized parking structure, and frankly the best leasing team / maintenance team I've ever interacted with then this place is for you!!! We will definitely be staying here for very long :D read more

Toi was such a big help in finding my new apartment! She was professional, patient, and made the whole process smooth and easy. Truly appreciate her support and would recommend anyone looking for their new home to ask for Toi! read more

Alonso G is an amazing! We had a work order put in the morning and only a couple hours later everything was complete! He made sure our storage unit was clean and rekeyed for us as well as helping us with our lock on our front door! Thank you so much for helping us! read more

This review is based off an extremely unprofessional and unethical experience I had with Adriana Renteria, resident services coordinator. I no longer wished to renew my apartment lease and she purposely dragged both conversations and paperwork in getting me to do so. After the fifth time of explaining that I wouldn't renew due to location and price, she noticed I was agitated and told me she had confused me with a "different Melvin." When I called to report to her manager, I found out she had ignored my requests and decided to leave for the day. I understand she gets a commission if she gets me to renew my lease, but she needs to learn to handle rejection professionally as well as treating all residents equally whether they choose to renew or not. Just because I am not renewing doesn't mean I should get treated any less, and even worse, ignored. read more

Moving into Archive right now and the process has been super great because Andrea has been helping us out so much! She is so kind and thoughtful. She knows all the tips and tricks and is super helpful when it comes to questions and other needs. Definitely recommend talking to her if you're thinking about moving in to one of the Broadstone apartments. We also wanted to thank Alexander in Resident services, he was super helpful with parking permits and had great information about the Broadstone apartment. :) read more

Amazing experience from my first tour all the way to moving in. The property sells itself but the leasing office is so amazing and helpful. Tania was incredible, she was able to switch me last second to a different unit that fit me more. She made the whole process exciting and easy which is exactly how moving in anywhere should be. Thanks Tania & Broadstone Atlas! read more

Toi the leasing manager was amazing. She provided all the details I needed and was professional. I highly recommend her to assist you in getting you a unit here at Broadstone read more

It's very clean all over, but pets stains elevator floors and some other public spaces. The location is too closed to a path for airplane landing to Orange County airport, that makes too noisy to keep conversation. They charge a full security deposit for repair and clean the room after you carefully rent even for a year.The rent goes up a few hundred dollars every year and the governments should stop on the ridiculous hike. I'd find the better place to stay but definitely not this company. read more

Park & Paseo have a great maintenance team! Alonso, one of their team member did a great job, taking care of multiple issue at my apartment. He wore foot covers when entering my apartment! And he asked if there were other issue that he could solve during his visit. I'm very satisfied with the maintenance service. read more

This five star review only refers to my recent experience with a member of the maintenance team. Alonso came to repair my freezer's ice maker today. He was courteous, friendly, professional, speedy, tidy, and knowledgeable. I was curious to find out what part of the mechanism had gone bad because I like to know how things work. After the bad part was removed, he patiently pointed out the areas that may have been the problem. I appreciate the care he put into his work and his willingness to answer all my questions. To Greystar - Google and Yelp are not the places for these types of reviews. This can artificially inflate the property's star rating, and that is deception. For things like management/maintenance/staff interactions, please use a third party NPS instead. For the record, my rating would be lower if I were taking everything about this property into account. read more