Good help is hard to come by. Second time renewing with Broadstone, rolling into our 4th year at this complex. I continue to choose this complex over all the other ones on one sole reason - competency. Toi is the best of the best of all the leasing agents we've worked with. She has her ducks in a row, T's crossed, and I's dotted. Paperwork? Always done right and properly. Having paperwork done properly is such a hard and common occurrence among most leasing agents these days, but Toi gets it right the first time. She's always looking out for me. She's always making sure I love the unit I'm moving into before I make the commitment and move in on time. Toi really doesn't have to, but she does it anyways. I always ask for Toi because she has my complete trust and faith, knowing that I'm in good hands. There's a lot of pretty neighborhoods nearby but the facade and the newness wears off fast when things are not working the way you want it. The last thing you'd want is someone who says they'll do something, but they won't. Toi gets things done. Highly recommended for a stress free experience. read more

UPDATE: after a few months living here, I realized that they are VERY annoyingly strict. They have a policy for EVERYTHING and some of it I'm not even sure is legal. They have fire alarms going off like everyday, so don't bring a baby here it's NOT family friendly. read more

Broadstone Atlas - Apartments Near Me - Santa Ana, California

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The apartment number right below me won't let me mop or walk in the morning at 5AM. Mind you I work night shift & have been trying to be accommodating. I don't do anything during the night but I have to find leeway and 5AM is when most working people are up. Can't even be a morning person because the floors are so thin he can hear me. I have been struggling multiple times to clean my apartment and all they do is bang on their ceiling to tell me to stop. Even have knocked at my door. I am literally 100lb. Called security after hours to see if they can ask them to stop but they told me they can't update me. So if you are a morning person and have to get shit done. Don't live above this guy. My upstairs neighbors make noise EVERYDAY and NIGHT. I do not complain bc this is an apartment people have to walk, kids, and it's nothing out of the ordinary. Just people walking around their house. Can't even mop in peace. I have to tiptoe around an apartment I pay for. read more

I recently moved into Broadstone Atlas and I've had such a great experience so far! The property itself is beautiful, clean, and very well maintained. What really made the difference for me, though, was the leasing office team. There are a lot of apartment options in this area, but the people here are what led me to my final decision! When I first dropped by, Gorman took his time showing me around the property and never made me feel rushed. He was thoughtful, professional, and consistent with follow up, which I really appreciated during such a big decision. He genuinely helped me find the right unit for me! And when I needed help with a few maintenance issue, he got me the help I needed immediately. When I came back to secure my apartment, Rochelle was amazing! She answered all of my questions patiently and made the paperwork process feel smooth and stress free. And I have to give a special thank you to Toi, the leasing manager, who truly went above and beyond to help me resolve a payment issue during my move-in day. She was responsive, understanding, and solution oriented. That level of care really stood out! Overall, I'm so happy with my decision to move here! Beautiful property, but even better people. Thank you to the Broadstone Atlas team for making this transition such a positive experience! read more

Broadstone Atlas - Beautiful studio - Apartments Near Me - Santa Ana, California

Not every apartment complex is perfect but having a team that tries to support your needs is key. Every complex you go to will have noisy neighbors, weirdos, etc... Even though I hate my noisy neighbors above me, with their elephant feet, Joshua Lak always goes above and beyond to try to send them a friendly reminder and even he reaches out to me to check in here and there which I appreciate. Very kind and truly cares about the residents living here. I also want to say the same about my girl Adrianna but sadly I think she recently left. I recently moved units as well because of a pest issue... firebrats were invading my home. However, Tanya, the GM, made my move seamless and I'm happy where I am right now, minus the occasional Jumanji episode above me. Love the monthly community events that this community throws. It's super fun and the food and set up is always great. This makes it feel like home and you get to mingle with other residents. So far so good! Will update in six months! read more

Jose was very helpful and addressed everything that needed fixing. He worked efficiently, was professional, and completed the service quickly. Really appreciate the fast and smooth experience! read more

Came to take a tour of the property! We were helped by Gorman who walked us around the property and showed us all the amenities and the specific unit we were interested in. He was very friendly and helpful. He answered all the questions we had about the property and moving process. The complex is very clean and has lots of to offer read more

Broadstone Atlas - Apartments Near Me - Santa Ana, California

I wanted to take a moment to recognize and thank leasing specialist Gorman Alva for the professionalism and urgency he showed throughout an issue I ran into with pricing on the property website. Gorman followed up with me promptly and made every effort to rectify the situation. I truly appreciated how quickly he reached out, communicated clearly, and worked to ensure the correct pricing was honored. His responsiveness and customer service made a stressful situation much more manageable. Throughout my interactions with him, Gorman was attentive, transparent, and genuinely helpful. He took the time to tour the unit with me, answer my questions, and advocate for a fair resolution once the pricing changed unexpectedly. Experiences like this make a significant difference when deciding where to live, and his professionalism left a very positive impression. I appreciate the effort made to resolve the matter and wanted to ensure his excellent service was acknowledged. read more

Keaton from the maintenance team was great to work with. He was friendly, professional, and handled our request quickly and efficiently. Really appreciate his help and positive attitude! read more

We've had a great experience here so far. The community is beautiful, shops are a plus and the he maintenance guy was great. Simon in resident services has been responsive and eager to help. Hoping to see some change with guest parking, as it's nearly impossible for visitors on the weekend. read more

I've had quite a few problems at this apartment, but Toi has been the quickest and most effective at helping me out. When I first applied to this apartment three years ago, I had a problem with the leasing staff and after a lot of back and forth, I was directed to Toi and she was immediately able to resolve the issue for me. During the three years that I've lived here, I've had two issues that needed to be resolved, and my issue with the resident services office is that they take forever to take action when an issue is brought up with them. I'm not sure if it's due to the high turnover rate of the employees or if they're all too cautious about taking action, but one issue took 10 months to resolve even after over 100+ files documenting the issue. The second issue was going over 6 months to resolve, then I brought the issue to Toi. She was able to fix the problem immediately. I really appreciate how she speaks with confidence but also follows through with her words. I really hope she is compensated well for her work because it is truly rare these days to meet someone who is competent and is actually good at their job. The one other thing I would like to highlight is that the maintenance staff has been consistently great at what they do and super responsive. read more

Safety Concerns: They increased the amount of security on the grounds, but they don't do anything to stop violence. Their protocol is to call the cops and hide. I personally had to intervene and stop a fist fight in the gym while security cowered, watching from outside (broken noses and blood everywhere). There was a crazy naked guy terrorizing the halls and common areas, jumping on cars. Again, security did nothing to warn the residents or protect the residents. Cleanliness: Some corners of the building smell like trash because there's no building ventilation + inconsistent trash valet pickup. There's dog poop everywhere in the common areas and walkways. Owners leave barking dogs on the balcony past quiet hours (11PM - 12 AM). I received no acknowledgement from the leasing office when I submitted multiple complaints. Maintenance: Building fire alarms blare at 3am short of a week. Constant water boiler repair, leaving residents without hot water read more

Hector was very professional, friendly, and communicative throughout the maintenance visit. He took the time to explain what he was doing and kept me informed about the repairs. He fixed everything he could and made sure to address my concerns. I really appreciated his positive attitude and willingness to help. Great customer service and a pleasure to work with. Man deserves a raise. Thank you, Hector! read more

Keaton helped us on kitchen sink repair, very efficient and nice work. Appreciate it!

Love being a resident here at Atlas and the monthly events are always super nice! Shout out to Vanessa and Blanca who always respond quickly and answer with a smile. Best apartment community we've ever lived at read more

Although this complex has some room for improvement, the service team is always so helpful. Specifically Keaton and Ron from the Greystar team were extremely kind and efficient during the inspection process. It's because of team members like them that we continue to enjoy living here. read more

Submitted a service request last night close to midnight and Keaton came to visit the next day. Very quick and friendly even offered to change the AC filter preventively but it was already pretty clean so that didn't need to be done! 5.0 for speed and friendliness and willingness to help read more

Love the smell of trash? This is the place for you!! They have this wonderful service that allows for residents to throw trash all through the halls. Don't follow the rules? Never mind rules, they don't enforce them here. If you are lucky enough you might get to find dog poop smeared in the hall or a puddle of pee. read more

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Toye provided outstanding customer service during my experience with Broadstone Atlas. From the first tour to the final paperwork, she was organized, helpful, and extremely welcoming. She made the entire leasing process smooth and enjoyable, which can be hard to find these days. Her professionalism and warm personality made a huge difference, and I'm so happy I chose Broadstone Atlas. Thank you, Toye, for making everything so easy! read more

Came into resident services with a few questions and Carlie helped me out right away. She made it simple and got everything handled. I really appreciated her help! read more

This is a review of my experience with the touring and leasing process. The team has been very responsive and helpful with all my questions and inquiries. Gorman was especially helpful and thorough from start to finish, beginning with touring the apartments, finding a unit that fit me, and guiding me on move-in day. read more

Common with the 1 star reviews. Great place until you move out. Paid everything in full upon move out and somehow I owed them $83??? ... so now I have a collections on my credit ... for $83 frickin bucks. You think I wouldn't have paid that???? Wtf is that all about!!! Not to mention I know so many things have been stolen from their "locked" parking structure. I'm not talking purses, I'm talking vehicles. What a scam and what a shame. I would never move back here and would not recommend this place to anyone. If you can afford this place, you can afford moving to REAL Irvine. Don't waste your time or your money. read more

Keaton was very attentive when I submitted a work order for my washer! He went above and beyond , I appreciate it

Had the pleasure of meeting Toi today! Not only was she professional, but super friendly. She was able to answer all my questions and understood what I needed in the unit I was looking for. read more

5/5 stars thank you for all your help Toi! Thanks to her I am in my dream place! Make sure you ask for Toi

Unfortunately, it wasn't good. Leasing employee extremely unhelpful. On Monday, October 20 @ 3:18pm this individual, I believe his name is Herman or German was extremely unhelpful. We request view an apartment. Without even looking information of unit. Basically, he said it was unavailable, people were working in it. By the way apartment has been empty for over month and half. He was lying so he didn't have to do anything. Pathetic !!!!!! read more

Beautiful property, but what really makes the experience better as a quality customer service had a wonderful time withToi Fleming she simply the best!!! read more

Gorman went above and beyond when it came to helping us navigate to move into the Atlas from the archive. Super nice and communicative!

Rechelle was wonderful to work with--helpful, kind, and truly a delight to tour the apartments at Broadstone!

Overall great community with nice enough amenities (pool, gym, and clubhouse), but if issues arise, then it becomes a nightmare as Resident Services (RSC) seems to be allergic to calls and email. In person visits are the only way you'll ever get ahold of someone. My nightmare is that I have a water leaking from my a light fixture on the ceiling (reported to emergency maintenance line on Sat, March 28th at 6:42pm) and was told that emergency maintenance will take 1 to 2 hours to respond. Emergency maintenance responder did not have any sympathy and sounded like they were reading from a script. Update: Bumped up a star for the amazing maintenance responder, Luis Rodriguez, who got here quicker than expected and is doing everything possible to help with the situation. He's made this difficult situation much better. Industrial fans have to run 24/7 to prevent mold growth and they are not quiet, but have gotten used to them (or I'm losing my hearing). Update# 2 (Mon 3/31/25 11:49am) - Team came in at 9am to take some more infrared imaging and said the Restoration team would be back to begin the process of cutting the drywall. However, they have not returned yet since then and RSC did not pick up my 7 calls or respond to my email that I sent yesterday. Roommate had to physically go into the office to get an immediate response that they will check and get back to us. Update# 3 (Mon 3/31/25 12:31pm) - Have not heard back from RSC yet, but Luis was able to find out that they will not be returning today, which makes it easier for my roommate to plan his schedule. Big ups to him for pulling through and helping again. Hopefully will hear from RCS soon. Update# 4 (Mon 3/31/25 2:28pm) - Finally got an email update from Angela at RCS (in response to my roommate stopping by in person, since she responded to my roommate's question about rescheduling the drywall replacement a different day - the initial email I sent yesterday and the voicemail I left this morning still has not been responded to). Anyways, she said they have to come tomorrow to work on it immediately to prevent any mold growth (which is why we thought they would come today, the first business day since the incident, but okay) and will be giving us rent reimbursement (yay!). I'm glad my roommate could be home today because who knows if we would have gotten an update if he did not go in person. I also asked for electricity credit (for running the industrial fans nonstop) since we pay for all utilities, confirmation that the outlets/light fixtures in the leak area are safe for use, and that any damages from the leak does not affect our deposit once our lease ends. Hoping this will come to an end soon. read more

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I really loved moving in here in 2022 when things were well up-kept and peaceful. The kidney bean pool is gorgeous, the gym is clean and full of modern machines, I LOVE the yoga room, and the community events they put on monthly were good when you have time on the weekends. 2.5 years later and now it's hallways full of dog poop, stomping and screaming at late hours of the night, and barking for 12 hours straight on the weekends. When you alert the residents office of your concerns they'll just tell you they're doing everything they can to "reach out to the resident" but will say your issue is resolved either way when it continues to happen weekly. I have over 50page strings of emails trying to get to some solution with Broadstone and have called the security team over 100 times. I've had issues with my entire unit shaking from the strange sounds and stomping coming from the upstairs resident and there is no effort from Broadstone Atlas to resolve it. (My building is currently shaking as I write up this review) The resident has broken their end of the lease agreement multiple times with no penalty. Advice: Move in here if you love the smell of dog pee and feces! Move in here if you don't like getting a full nights rest. Move in here if you enjoy breaking the lease agreement rules, but know there are no tenant penalties and can do whatever you want!! Don't move here if you have consideration for other people because apparently "that's the risk of apartment living". Apparently human decency goes out the window the moment you sign your lease agreement. 3 years of back and forth with the Residents office has caused detrimental consequences to my mental health and quality of life AS WELL AS my dog who threw up in the office because of how stressful it is living here with neighboring dogs crying for over 12hours. I would have happily stayed here if resident services even slightly made an effort to solve the neighbor issue, but this beautiful building is ruined by thin walls (the leasing agents will admit that too) and inconsiderate tenants. read more

Cheryl was really helpful. She helped me reserved an office spot, and printed my stuff. She was so sweet.

Love this new community if you're looking for a place to live go see Toi .!! It's like a little City It has everything you need. I love the retail. read more

My date brought me here, and we hung out near the patio. It was very clean and neat; the hallways are pretty. There was even a separate restroom near the grills. I would love to live here, and I'm glad I was able to visit. It was so peaceful, and I wish I could afford living in a luxury apartment building. It really feels kind of like an upscale hotel. The fireplace was neat. You could smell the gas, but sitting next to it was so cozy--it'd be perfect in the wintery months. A security guard came over and told us the curfew was 10 PM, but I'm pretty sure it was past that. read more

Broadstone Atlas - blue - Apartments Near Me - Santa Ana, California

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Had a problem with my bedroom door coming off the hinges and Jeremy did a great job fixing it. Opens and closes perfectly now

The amenities at Broadstone Atlas are excellent and really add to the quality of life. Having 24/7 housekeeping and security is such a rare find and makes a big difference. Toi has been amazing, always helpful and attentive, which makes the whole experience even better. read more

I've lived in the atlas building for a little over two years now. This is a great clean apartment building that's quiet with great maintenance staff always cleaning and doing repairs. Today Jeremy Smith came to help fix and look at a couple of repair issues in my apartment, he was friendly, knowledgeable and got what I needed taken care of. read more

I had maintenance stop by to fix a water leak in my bathroom. Alfonso came and was so helpful and nice. I asked him about another service that I needed and instead of brushing me off he went ahead and did it as well. Thank you! read more

We toured with Toi and we honestly can't tell what we fell in love with more. Her or the apartment building. She listened and showed us everything we were looking for. read more

Toi was such a big help in finding my new apartment! She was professional, patient, and made the whole process smooth and easy. Truly appreciate her support and would recommend anyone looking for their new home to ask for Toi! read more