Very good customer service. I called to schedule an appointment in advance and everyone took great…read morecare of me. I have been visiting this branch for a long time and im really happy with fhe ours of operation they have.

A very friendly and helpful staff at this branch, which has been (in earlier iterations) our bank…read morefor almost 40 years, through mortgages and home equity loans as well as ordinary banking. Inge has been particularly helpful, but everyone else seems to be also.

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

This is my second time buying from John's auto sales. I can't say how grateful I am to have a place…read morei can confidently buy a quality car from. Listen i hate the thought of buying a car as much as the next man but with this team it was a walk in the park. From John and his son Jimmy to the sales representative to the team of technicians i was greated with smiles and warm welcome. ​last time I bought from them was 2020 and my car drove like a dream. I drove that beautiful machine into an early grave due to my job putting an additional 120,000 miles on it. I was surprised when I came in for another car and the sales rep from 6 years ago, Rocco, remembered me. This time I worked with Eric and he was delightful. He worked with me patiently while we were trying to hit a monthly financing number that I was comfortable with. Lets just say we hit it because im now driving a super nice, clean, well oiled Honda CRV! So here is my message to anyone looking to buy a car from John's Auto Sales. Buy your next car and you wont buy from anyone else ever again. I guarantee it! They had my vote last time and they have it again this time for sure. Great people who do great business deserve a shout out. Thank you guys for making this process easy, affordable, and enjoyable. Thank you for the new car, its a beautiful ride.

I bought a 2019 Dodge Grand caravan from these guys. During the test-drive, everything seemed fine…read more Keep in mind, it was in Boston at rush hour, so I probably never got it up over 20 MPH. But when I got it on the road to bring it home, the transmission was banging, the suspension was very soft, and the brakes were awful. I brought it back, and they fixed a lot of what was wrong with it. They loaned me a real BEATER to get by with while my van was being worked on. They even said they had the transmission "Serviced" (Whatever that means)... But the transmission continued to bang. Slowly getting worse. I wasn't able to bring it back again because of logistical reasons. I was suspicious about the transmission from day 1. Now, it is shot and needs to be rebuilt. I should have just returned it and cancelled the sale. Hindsight is 20-20. NEVER AGAIN.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Went to the bank to open a business account and my experience at this location was great. Isabel,…read morethe Assistant VP, greated me and helped me to open an account. She was very professional and explained everything. This bank/location is awesome and would recommend people for consumer or business accounts.

Our association refinanced our loan with Brookline bank. It was a very pleasant experience and they…read morewere very helpful especially Wes and Travis. Previously we were with North Shore Bank and despite many years of relationship they did not want to offer refinancing at lower current market rates. We were very happy to work with Brookline bank and they were very understanding of our financing and project needs. Would highly recommend to any condominium association looking for financing their capital projects. Thank you Brookline Bank!

I used to love Brookline Bank. They had great deposit rates and wonderful customer service at…read moretheir West Roxbury branch. What a difference since their expansion! The new system management installed makes even the most basic operation of opening an account a lengthy process. I wrote to express my displeasure and received a call from one of their reps. When I asked why their rates are no longer competitive and other banks match rates for good customers but their bank does not, she told me that they are a business and, yes, they do sometimes match rates for their "best" customers! I guess that although I have a substantial amount on deposit with them in retirement accounts, I am not one of their "best" customers--and she told me! What tact this woman exhibited! And she is what they call "customer service?" Basically, she called to insult me. I will be moving my accounts.

I've been going to this bank for over 10 years. The Manager Brenden and staff here are great. I…read morehave a personal checking account and multi business accounts. It's like going to bank where my friends work... Richard M

Worse bank in Medford, the Lobby is filthy all the time. The ATM machines are always down, then…read morethey won't waive your ATM fees when u have no choice but to go to daily mart. The tellers are incompetent, clear checks then reverse them, then blame the payee for their incompetence. They need to train their tellers bc they don't know what their doing. One teller just talks and talks and talks no matter how many people are waiting in line. Believe me no one cares what your doing over the weekend and it should be none of your business what customers of citizen bank are doing over the weekend. I got a letter from citizen bank saying "We believe that a check you deposited will not be paid because: information from the paying bank indicates the check may not be paid. This is after it was already deposited and cleared by citizen bank, then they took it back bc their should have been a 2nd signature and their teller allowed the check to go through so citizen bank is saying the multimillion insurance company didn't have the funds. Pretty pathetic huh, now they won't clear the check, they should be embarrassed for their negligence, this has been going on since August 7th they will clear the check August 29 th. Insurance co informed us they've had the funds for days now in their bank. Oh can't wait to get rid of them, unfortunately bc I have automatic withdrawals it takes time. But I'll stay away from Citizen Bank on spring street in Medford and I recommend anyone who reads this does the same.

Citizens bank has this whole section online about how they redeem savings bonds in person, yet any…read morebranch you go to tells you to do it online? Yes I'm fully aware I can do it online; but I use your bank and you claim to cash them directly at any branch so DO SO. Why claim services you don't follow through with? Like what's genuinely the point besides creating a frustrated customer? This country is such a joke.

Worst citizens bank EVER!!! ATMs never want to deposit money nor withdraw. Every time is a waste…read moreof my time. And I'm a 20 yr citizens bank customer.. tired of this branches ATMs!!!

Staff is friendly, courteous and knowledgeable. Never have had a bad experience at this branch with…read moreany staff member

I have been with Member's Plus for about 10 years. When they were a small credit Union I raved…read moreabout them. There were always familiar faces, they knew you by first name and over all I found them over-the-top accommodating. Now we fast forward...they have grown bigger and there are no familiar faces except for upstairs in the offices ( and they no longer walk the bank floor ). Last week, I had a problem w an automatic payment. I called to ask questions; I was met with a snarky answer and basically I was told they couldn't help me. I went in to the bank in person and was I was a little embarrassed because they couldn't help me and the clerk had to call several managers to rectify the situation. I wish they didn't expand, originally they were the best.