When I used to live in Madison, WI, I previously took my old car into Broadway Tire & Auto to get repaired at least a few times. Out of all the times I've been there, the repair shop has had terrible customer service. I've had to deal with a man who works there named Tim who has always been unfriendly and disrespectful to customers. Another thing I've noticed about the auto mechanic, Tim is that he seems to be pissed off all the time. One time, when I was about to move to Los Angeles, my car was having problems and the motor got loud after I hit a curb that I didn't see. Sometimes, old cars are like that, and my old car had a lot of other similar problems when I got them fixed but they weren't fixed for very long. When I brought my car in to get looked at, Tim told me that he would take a look and let me know if there are any problems. An hour or 2 later, I got a call from Tim, and he told me that my car was severely damaged and that it can't be driven just because hitting the curb damaged a lot of things to that car. He blamed me for the damage and told me that he thinks I'm a bad driver even though I'm not. I explicitly told Tim that I was under a lot of stress and that I have to get on the road in a couple days to move to my new home and that I have no other choice. Tim didn't even care how I felt, and he told me that if I want the car fixed, I would have to pay $1600 which was a lot of money to spend out of my budget when I needed to save up most of my money for my move to LA. He also told me that he thinks I should sell my car and then fly to LA and buy a new one there if I don't want to pay the $1600. He even told me to come back over so that he could talk to me in person and show me what kinds of problems there were with my old car. Because I was in a very tough situation and on a very tight schedule and wanted to be able to get on the road to California on time, I just told Tim to fix the car as soon as possible and that I would pay the money for it. The repair took longer than I expected and all I did was hang out around the area all day but never went home. When I went back into the repair shop, I asked Tim if he could give me my keys to my apartment so that I could go home and rest until my car got fixed, but he refused to do that, and he threatened me by telling that if he gives me my apartment keys that I'll have to postpone my car repair and wait until the next day. I said no to that, and that I need it done as soon as possible so that I can get on the road on time. I spent all day waiting for my car to get fixed, and as it got closer to the time that Broadway Tire & Auto closed, I got a call from Tim letting me know that my car has been repaired and was ready to be picked up. When I got there and paid the money, my car was not in the parking lot, and when I asked Tim where my car was, he told me in a mean way that the mechanics were still finishing my car repair but that they'd leave it with me as soon as they were done. This made things even more frustrating that day, but as soon as I paid for my car repair and left, I knew that I shouldn't go back to this place again for car repairs or any other type of car maintenance. And even later on, my old car started to have a lot of mechanical problems again shortly after I got it repaired there. I do not recommend Broadway Tire & Auto. The mechanics that work there as well as the manager, Tim are very unfriendly, and they take advantage of people and try to rip them off by charging more money than most people can afford. If you don't want to be put in a tough car situation like I was in at Broadway Tire & Auto, then I'd say it's not worth it. read more

Got an oil change here - my car wasn't behaving normally afterwards so I had it checked out. Broadway tire drained my transmission fluid and overfilled my dirty oil. LOL. My car's okay but it could've been worse. I don't write reviews but just wanted to put this out there - a mistake like this shouldn't happen at a reputable mechanic in my opinion... Turned a $50 oil change into a $250 headache. read more

Excellent place for customer service Better than roadway tires at roadway they are a bunch of idiots Broadway is the best place to get tires read more

I've been a loyal customer for years but recent experiences with this company have made me finally say "No more." Broadway is just fine to go to for a basic oil change, but anything beyond that will set you up to be scammed. In the past year: 1) I had a slow tire leak "fixed," only to have that same tire start to leak again a few weeks later. When I brought my car back in, I was charged again for a job they failed to do right the first time. 2) my heater in my car went out. They claimed to have replaced the blower. A week later my heater went out again. This time they said I needed another thing fixed, something they claimed to have fixed the last time. After some back and forth I found they previously took a shortcut the first time and when that failed, they wanted to charge me double the second time around for a problem they should have fixed before. Instead of admitting they messed up and compensating me for labor costs, they kept trying to charge me for either parts or labor that I already paid for. I'm disgusted by the shadiness of this place and will never go back to them again. Take it from a once loyal customer, they WILL take advantage of you and lie to you. read more

These guys were super friendly and had great customer service. We came in Friday afternoon and they were helpful, answered all my questions without being at all condescending, and even allowed our dog to hang out in their shop. I would highly recommend broadway tire and auto. read more

Broadway tires has always over delivered with service and timeliness. Called them for a set of 4 tires on my way home from work on a Friday. Less than 2 hours later they were installed on my car with an oil change and I was driving home. Since then they have done some tire balancing and install for me and always fit it in as fast as they can. read more

Was traveling out of town & had a tire losing pressure quickly. Being in an unfamiliar area and late for work added lots of stress! Jim & his team took care of me in no time and assured me that they could fix my tire. Beyond grateful for their attention and going above & beyond! Will come here for any car needs when I'm in the area! read more

Took my car here today because friends said they had a good experience here. Defently going back as soooon as my car needs new tires. I arrived at 10am at 11am my car was ready. They took the flat tire out of the trunk, put the spare back in its place, and set the trunk back together. They treated me like I would treat me; they went above and beyond basic, and did an excellent job. Dont think ill ever be this happy about it snowing in April ever again. Thank you Broadway Tires. read more

We purchased a set of four Cooper tires 5,000 miles ago (in 2018).....they had to replace one of the tires with a bad flat spot. Upon rotating the tires two weeks ago we had awful road noise. They don't know how balance tires that require weights on one side only and their tech gouged the inside of a tire rim. Due to balancing issues the other three tires are junk. They did not stand behind their tires and we will never frequent their establishment again. Tires were for a 2016 Corolla with one of the owners being a car mechanic. read more

Very rude and if you loose your Groupon voucher you're toast! They do not redeem it if you do not have the "card" they give you. I've been several times and they make it seems like your annoying them. If I wanted to be treated rude I would just go to a big chain..... read more

I'm surprised this place hasn't been previously reviewed on Yelp.There are plenty of them on Google, but anyway, if you want to find a trustworthy shop that isn't interested in taking you for the proverbial ride, bring your car here. Before I took my car in, another place told me there was a problem with my alternator. Turns out all I needed was a new battery. I would've spent hundreds more than necessary. Needless to say, I will return. Courteous and professional service, highly recommend! read more