I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

My sibling lived at Paramount for a little over a year, and during that time, I got to know a lot…read moreof the staff. To a person, they were kind, friendly, capable and very responsive. My sib is a shy person, and recognizing this, the staff facilitated her meeting other residents that they knew she'd get along with. The facility has a very homey rather than institutional, feel to it. There are plenty of planned activities that residents are encouraged to take part in. A special shout-out to the nursing staff for their professionalism and for being quick to respond whenever I had a question or issue. The peace of mind I got, knowing that sis was being well taken care of was priceless.

I'd give it 10 STARS if I could! I cannot say enough good about Paramount Senior Living in…read moreManassas. As someone that has TWO parents in Memory Care in the center all I have to say is...I can rest easily knowing they are being truly cared for. I've had my parents at another national community and it was a terrible experience. Paramount staff is caring from the front desk to the caregivers to nurses to the senior and executive team. My parents love the food, they get help with their showers, and the caregiving team truly looks them over to make sure everything physically is going well. (One caregiver found my moms leg swollen and it was discovered she had a blod clot.) Had it not been for her looking out and paying attention to the leg change this could have turned into a stroke. I'm positive this would not have been caught at the other place I had my parents. If you want caring facility, of professional team members, where the staff seems genuinely happy and proud of what they do...check out Paramount Senior Living in Manassas!

A real test of a community is how they manage crises. Tall Oaks Assisted Living has done an…read moreoutstanding job of managing during COVID-19. They were early in taking restrictive measure--even before CMS required them. They have been transparent and communicated with families frequently. It was inevitable, given their location in Northern Virginia, that there would be COVID cases--especially since many staff work at least 2 jobs including at other facilities. Tall Oaks gave direct care staff a raise and asked them to limit their work to this single facility. Tall Oaks seems to have managed the COVID cases well, working closely with the Fairfax County Health Dept. Yes--there have been some deaths (inevitable in this population), but cases have been limited to fewer than 10% of their population. My 99-year-old parents have been safe, with no cases among residents or staff reported on their floor. My parents have lived at Tall Oaks for over 7 years. There have been many staff changes and although I've never been concerned for their safety, management and care has been variable, with current staff returning quality to the level it was when they moved in. Yes--I've had some complaints and frustrations over the years, mostly related to staff not taking responsibility for issues or not following through on commitments, but these kinds of issues have mostly disappeared in recent years as staff has changed. If I had to find a residence for my parents again, I would definitely choose Tall Oaks Assisted Living.

Horrible nursing staff . Residents are treated horribly . Sadly I had a cousin there .read more

When my mom was rushed to the hospital on 1/2/18, I had no idea how I would care for her, my…read morefamily, and meet the demands of my job. Assisting Hands provided exceptional care while she healed and helped ease my worries. The staff was caring and completely spoiled my mom. I highly recommend them! -CMP

I highly recommend Assisting Hands for any home care needs you may have. My experience has been…read moresuper positive and their caregivers are wonderful, both caring and competent. Since we had a stroke in our family we have had to use a number of home care providers based on the stage of recovery we were in. This company is our favorite. It can be hard to find the right business to provide these type of services but look no farther you have found the best. I think the owner sets the tone because I have found her and her staff to be very willing to address my concerns and make sure that my experience was 5 star.

The type of care and the quality of care we received at Arbor Terrace was just what we needed when…read morea family member found herself requiring interim help and housing while recuperating from a stroke. Fox therapy was professional and convenient and the nursing staff competent and friendly. Rupi is the Director who really knows what's going on. But all the staff from activities, to culinary team, to maintenance and housekeeping are top notch. We highly recommend this establishment!

Working at ATSM has not only been amazing, but such an awesome atmosphere to be around. The Arbor…read moreCompany is the 1st company that truly cares for their employees and wants to make sure they succeed in their positions. Our Executive Director is hands on and makes sure her resident's and employees are happy and taken care off. It's been the best community so far in my career in senior living. I love it!!!

Very disappointed. Tried for 2 days to get my wife (who had experienced a recent stroke) admitted…read morefor skilled nursing and rehab at the JOHNSON CENTER. No one seemed to care. No sense of urgency to process the request. If they didn't care enough to respond, then what would it be like as a patient?? Do not recommend Johnson Center!

Liked the military retirement community guest rooms, dining room, and private party room. Amanda…read moreseemed particularly personable and carrying at a 65th wedding anniversary on Saturday night. Food in dining room for Sunday brunch was tasty and well served. Grounds impeccable. Guest rooms well kept. Sorry to say not all seniors get such thoughtful care. Thankfully this place sets a high standard and seems to keep up the spirits of the residents. Been around say 20 years. Say 500 residents, many former high ranking military & spouses. Provides houses, duplexes, apartments, assisted living, rehab, nursing home level care, as needed.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

Visted Inova Loudoun after many years for a pre-op visit. Parking still aways to walk to the south…read moreentrance but once inside staff friendly and the Pre-op department very efficient and courteous.

Best physical therapy care I have ever received! Mercie G. Identified my neck pain and shoulder…read moreissue and addressed it when two other practices couldn't. Highly recommend!