Very disappointed. Tried for 2 days to get my wife (who had experienced a recent stroke) admitted…read morefor skilled nursing and rehab at the JOHNSON CENTER. No one seemed to care. No sense of urgency to process the request. If they didn't care enough to respond, then what would it be like as a patient?? Do not recommend Johnson Center!

Liked the military retirement community guest rooms, dining room, and private party room. Amanda…read moreseemed particularly personable and carrying at a 65th wedding anniversary on Saturday night. Food in dining room for Sunday brunch was tasty and well served. Grounds impeccable. Guest rooms well kept. Sorry to say not all seniors get such thoughtful care. Thankfully this place sets a high standard and seems to keep up the spirits of the residents. Been around say 20 years. Say 500 residents, many former high ranking military & spouses. Provides houses, duplexes, apartments, assisted living, rehab, nursing home level care, as needed.

We brought my sister-in-law from AZ because of age-related challenges. Sommerset was the first…read moreretirement community we visited...and the last. The place is gorgeous and clean, the staff friendly and service-oriented, the management caring and competent. Here the residents rent month-to-month, with no astronomical deposits or forced long-term contracts. And the fees? Reasonable--and an excellent value. My sweetheart and I are SO happy we found Sommerset for her sister! Warmly recommended without reservation.

From the owner: at Sommerset, the liveliest, friendliest retirement community in Virginia's Sterling and Leesburg…read morearea. It's a rental retirement community with no long-term commitment, no entrance fee and no buy-in expense. Plus, unlike retirement communities that include assisted living, Sommerset is all about savoring new freedom to live. Enjoy gracious dining, housekeeping, a Wellness Center, an excellent staff and a scope of activities plus free transportation to your own doctors and to Sterling and Leesburg shopping that is simply unmatched by any other retirement community in Loudoun County.

Why doesn't Google Maps lead me to this place? I had to call because Maps was directing me to…read moreReston. The location is very clean. It also smells nice for this sort of facility, but it's because they use too much air freshener. I feel like I'm breathing in poison because it's so heavy. The staff have been nothing but kind to my relative that is staying there for rehab.

I had to hire a care giver to stay with my mom 10 hours a day. Otherwise, her teeth would never…read moremake it in her mouth for meals and she would be lying in pee. Good luck finding someone to help. You can press the call button forever and no one is coming. My mother was a frail 91 year old with lung cancer. She should have been made to feel comfortable. Not sure what info they fed to medicare but she died 2 days after being discharged.

I have lived here for a year and a half at Ashby Ponds. Amazing community. It offers everything I…read morehad hoped for and more! Best of all, I have a much more vibrant social life than I did in the 20 years we lived in the town we moved from!

My father passed years ago and Ashby Ponds keeps sending junk mail addressed to him. He had…read morevisited the facililty but they were way overpriced and we decided on another facility. He had mistakenly given them his address and they constantly send junk mail about every two weeks and this has been going on for a number of years. Have called them repeatedly and asked them to remove his name from their mailing list and they lie and say they will but they never do. This has become very frustrating. Attached is a photo of the two latest pieces of junk mail I received within days of each other. If you plan to visit this place don't give them your address.

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!

Update - 2 days after expressing our concern to 'RN' Sharon and being told we had no choice but to…read morepay the 10k for higher level of care, our grandfather was found on his bedroom floor bloody from a fall. We received a call from a caretaker who could hardly speak enough English to tell us what hospital he was taken to. We told her to have the RN call us immediately. It has been four days and we have still not heard from waltonwood higher ups or medical staff, including the executive director we asked to have contact us. We went to get some things from his place and saw the room had been totally rearranged, including bad attempts at cleaning up the puddles of blood from his fall. Please remember that our grandfather is immobile, and it is not like he could even roll or attempt to fall off the bed. I think there is a strong reason as to why Waltonwood is silent, and per my last review I can only hope families of residents and potential ones see this.

My parents moved into independent living in February. They love their one bedroom apartment, it's a…read morenice size. Waltonwood has regular activities and the common areas are beautiful. It would be five stars but the food and dining room service is AWFUL. I emailed several times to the "chef" and director with zero response. Tracey manages independent living and she is very nice but not empowered to make any changes. For $6-$7k a month they can afford to pay their staff better and get a real chef. I live close by so regularly bring meals. Outside of the food the place is great.

My mother has been at Tribute for about 7 years and the first two years were great and even their…read morehandling of Covid, although expectedly rocky, overall they did a good job, but the past three years everything seemed to change all in a downhill direction. They rarely return calls, particularly the nurses who almost never return calls. They actually moved my mother to another wing and did not ask permission which is required since as I've had Power of Attorney since my mother moved into Tribute and they were provided a letter of incapacitation prior to move in as well, although apparently none of the staff I spoke with were made aware. A staff person helped my mother get a new credit card sent to Tribute and the bill as well TWICE and Twice the credit card and statements could not be found and twice I had to cancel those credit cards and as a result my mother could not keep a credit card at Tribute. I'm the one that who pays my mother's bill using that credit card, but because of this staff member who manipulated my mother, the credit card was tied up for months. This all resulted in hours upon hours of time talking to the credit card company and trying to reach somebody at Tribute. The result was that this staff person was asked not to do this anymore. (?????) Given that many of the people residing at Tribute have memory problems, any changes need to be told to the residents multiple times and if it's a financial matter, than the people paying paying the bills also need to be told. The residents were told in a group setting ONCE, that if they are not on time to meals, their food would be sent to their rooms and they would be charged $10.00. My mother had no idea about this and thought meals were now being served in their rooms. They could have made a call to those who are late and say, hey, if you aren't at breakfast in 5 minutes you'll be charged a fee??? I thought this was ASSITED living. They also used to have a more relaxed system that allowed residents to get their meals anytime without a 90 minute period. Initially they were arranging for cars to take residents to back home from the hospital, but now I get frantic calls saying that my mother needs to go home and the won't allow them to take an Uber, so either you pick them up now or pay $150 for a ride home. So this "Assistance" was removed and suddenly we received an onslaught of forms to get flu, Covid and Pneumonia vaccines. The information required is mostly medical details that the doctor who attends patients at Tribute should know and we would not. At $9,000 a month, one would expect a lot more ASSISTED Living.

My mother is here. Loves her room so we can't move her, but this place is horrible. The direct…read morecare takers during the week are lovely but administration is horrific. I'm sitting here in the lobby waiting for a meeting that should have started 22 minutes ago. There is no leadership, no one in charge. They admitted my mom in one level of care and a month later increased the level of care (and cost) despite there being no change in her condition. It's a difficult decision when placing your parent into assisted living. Don't be fooled by the sales folks you initially meet with. All they want is your money. We literally have tried to voice our concerns in person and I am still waiting on this meeting to start. Maybe a bad review on yelp will result in administration following up with us.

Whoever gives this facility less than four stars is either naive to the assisted living industry…read more or is the competition. My sister has been at Brookdale Sterling for ten months and I never saw a better change in her quality of life and temperament! The associates wear genuine smiles on their face, and in a myriad of occasions proved to me they really care! Their food is really great and the amount of interesting activities is overwhelming and trumps my days at summer camp. I really don't think they can come up with a better environment for seniors and disabled people, than they present at Brookdale Sterling! It has to be one of the best assisted living facility in Northern Virginia!

This facility is located in Hagerstown MD. Our family member went there about 2 years ago. She…read morecould no longer stay at home due to many falls. It looked nice and pleasant at first with rocking chairs and friendly people. We thought it would be a good fit. She was excited at first with the restaurant atmosphere in the dining room and the dinner selections were good. Plenty of food and variety but later the quality went down hill. Many times they ran out of food or were served odd combinations. One time we observed a restaurant catering dinner because they ran out of food. On several occasions she fell in her room and there was blood on the carpet that was never cleaned. The staff had to be told to clean her filthy, stinky toilet. Many days when she returned from dinner she would find an employee in her room using her chair and her phone. Residents all had locking drawers for personal items and cash. Several times cash was stolen from her drawer. The family was charged extra money for weighing, showering, and transport to the dining area among other things. Towards the end there was very little contact with her from the staff her except for medication. When complaints were made to staff from the family regarding her being hungry or hurt, they would place the blame on the patient. Family members personally cleaned 2 bags of trash from her room. She was neglected to the point that she had her final fall and ended up dying shortly thereafter in the hospital. This wonderful deserved so much better.