In 2023, I was unfortunately hit head on and Ray and his team took excellent care of me and fully…read morerepaired my car and took care of any follow up issue that arose. Just today, I went to get an estimate on buffing out a scuff that resulted from a gate at a senior center closing to early on my car and they said you got 10 minutes and when I went to pay, I was told it was ON THE HOUSE, #NoCharge. Now how is that for top notch service? Thanks again guys!

Meticulous work on a badly damaged door, negotiated with my insurance company to make sure I got…read morecoverage I needed, left the car looking as good as new. Also communicated clearly and consistently with me. Highly recommended.

I got into a horrible car accident a year ago, and my friend referred me to Choy's Auto. I'm so…read moreglad I took her advice because within a week or so, they were able to completely repair the fender, bumper, and hood of my car. Besides the impeccable job they performed in fixing my car, I was really amazed at the professionalism and transparency of the business. Unlike other car body shops that try to upcharge their customers, Choy worked with my insurance and gave me decent pricing that was unmatched to other shops. UPDATE: I feel compelled to write this review as it is a year later and time for me to return my car as it is a lease, and the dealership inspector was going to charge me $200+ for my front bumper that appeared to be misaligned (likely from slightly going over a curb or something). I called Choy's Auto to explain my situation and they were more than willing to take a look. I dropped by and literally within 10 minutes they were able to realign it for me for free. So overall, I would highly recommend Choy's Auto Body & Repair. If you are looking to get your car fixed for any reason or hesitating -- look no further! I guarantee you won't find another car body shop that provides this type of honest, professional, and quality service.

I would give this place 10 Stars if I could. The best service in town. I got into a car accident…read moreand brought my car in the job was done within three days got the work done in three days. My car looks spanking brand new again. I'm so happy I'm bringing in mines and my family vehicles here from now on.

1 year ago I have been going to Robert in service at Team…read moreVolkswagen for 6 months and I have been receiving superb service from Robert. He is very reliable, and always eager to assist with any issue my car has. He gives exceptional customer service, which makes me glad to return for my next service visit. I never have a long wait, and he always makes me feel welcomed and make sure my needs are met, rather I want to stay and wait, or get a courtesy ride with his driver. Thank you Robert for making sure my experience with Team Volkswagen is awesome!

I was in the market to trade in my Tesla model Y for a Tesla model X. I hopped on cars.com and…read morefound that Team VW of Hayward had a Tesla that was used but looked in good shape. I reached out and talked with Connie and they were very good at doing the whole deal via text and email since I'm 2.5 hours away. I was excited and my wife was excited. While they didn't give ANY wiggle room on the price they did make the deal easy. Life was good until I packed my family of 5 Into my model Y and drove 2.5 hours for a car that was "ready for delivery" they detailed and everything looked good... until I noticed a rock chip on the $2200 windshield . Their excuse was oh that must've just happened and we will fill it. I'm sorry but your service center is closed and I'm 2 1/2 hours away. I'm paying over $45,000 for a used car. The window should be replaced. I looked past that and decided to test drive the car and this is when it got very bad upon acceleration in the car the entire front and shook. You could feel it in the steering wheel and you can hear it on the outside of the car I took it back to the dealer and told them I'm afraid the car may need an axle or some kind of an axle mount. This is a common problem on Tesla model X and these are all tall tail signs. I looked at a few other Teslas, but everything was much more expensive or didn't have what I needed so I ended up driving another 2.5 hours home. They told me they will send the vehicle to Tesla the next day and get whatever needed to be done fixed to take care of me for wasting my time. This was until the next day when they called me and told me they sent it to Tesla and this was totally normal operation.... lol I'm sorry the vehicle violently shaking when I hit the throttle is not normal operation.. This is just an ugly way to run a dealership , having vehicles on their lot that have broken windshields is a safety issue having vehicles on their lot that shake up upon acceleration or safety issues. This vehicle should've never been cleared for delivery. Then once I wasted all my time coming down there, they told me that it was normal operation. I would encourage them to drive one of the other model exes then drive that Model X back to back and tell me it's normal operation is a shady dealership. This is how they do business. No one should go there.

I come here for all my car needs from oil change to check engine question marks. I've been coming…read morehere for years since it's so close to home and on the way to the gym. The front desk guy, Tony, is always really nice and goes above and beyond with service, they all do. My recent interaction with them was needing an oil change. I'm too lazy to do it myself and they always have the best prices of all other places. I dropped by on my way home from the gym since I had some free time and Tony informed me that they were getting ready for lunch and I would be waiting a while. If I want/had time, I could come back in an hour and I would be the first car they look at. I had time so I drove home first. Tony ended up calling me to let me know they were done for lunch 45 minutes later and I could stop by anytime. I thought this was really great service and he said he knew I was a loyal customer. I was in and out of there by the time I was done with a business phone call. I recommend at least coming and checking this place out if you need a quote on pricing. Their prices are always fair, in my opinion, but I also understand it depends on what is getting done and looked at. They know what they're doing and are quick with things if they're not slammed with other customers.

Look no further for the only auto repair shop you will ever need. These are the folks to get the…read morejob done! I have a 2006 Acura that I love and needs tlc. I have worked with Danny for years and he, his brother and team are the absolute best. Fast, punctual, communicative, reliable and kind they make the process seamless. I had terrible experiences at other mechanics but east bay auto makes you feel at home and you have reliable help with your problem, big or small. Do yourself a favor and bring your vehicle to them. Cheers!

Wow first test drive and 5 hrs later driving out with an CX50 !…read more Scarlett Green was our salesperson she was adorable so kind and connected from the beginning and did everything she could to get the car we wanted. She was engaged and attentive throughout the whole process. I have to honestly say she is a breath of fresh air from the " typical " salespeople. She didn't pressure and always paused to give space to think and make informed decisions. She was transparent and knowledgeable about the car too. She stayed from 4.30 right through 9.30pm to ensure she could hand us the keys. Truly exceptional service I can honestly say if it hadn't been for Scarlett I don't think I would have brought the car so quickly. I had several other scheduled appointments before and after this visit but the buck stopped with Scarlett ! Thank you so much

Would give zero stars if we could. What a rip off! Don't go here and don't believe the prices they…read moreare quoting before you go! We were given an OTD price over text and we asked several times if that was the final price as we didn't want to waste time negotiating after we came in and were assured of it. The salesperson said he would sell it to us at the OTD price if we came in the next 3 days, so we made an appointment for the next day. As soon as we got there, the person we were working with over the phone handed us to another sales guy and walked away saying he was busy. The second sales person gave us the test drive and brought us back and started saying that he couldn't match our price! When we showed him the confirmation messages as proof he said he didn't know who sent it and that then that person was not in the office. When we asked to see a manager he said manager was not around and we would need to wait. And that if we wanted the car it was the price he quoted and he would not honor the price we had been originally given. We wasted 1 hour driving there only becoz they promised us the out the door price !it's a rip off! Don't go here . They just want to get you in the door and then fleece you! Very poor service Ended up going to a Mazda dealership in the next city and got the same car for a better deal than they offered. Lost themselves a sale from the bait and switch tactic.

These guys are goated! I came in and I urgently needed help with my alternator because I did not…read morehave the right tools and they set some time aside and were able to help me out and gave me some awesome pointers too. If you ever have any problems with your car these guys are honest and reliable 10/10!

It's about time I shared a few words about MJ Automotive. This shop has been taking care of my…read morefamily's older model cars since January 2019 (although I wish I'd found them earlier), starting first with my Prius, adding my son's Scion TC, and now my daughter's Sienna minivan. These 2005, 2006 Toyotas are worth the attention to keep them running well. And that's exactly what MJ Automotive does. It's because of Mario and Juan that our cars have lasted through the years. They are highly skilled and knowledgeable, reliable, honest, communicative, always eager to inform us about mechanics, and priced extremely fairly. Through the years, I've watched their business grow, and it's no wonder. I'm so grateful they're part of the circle of Oakland businesses that keep my family's world running smoothly. Thank you, Mario and Juan!

We had a very pleasant experience buying a new IS 350 with Anthony Huynh at Coliseum Lexus of…read moreOakland. He and the rest of the staff were professional, attentive, and accommodating. We came in on Sunday afternoon having done our research, test drove a few models, and were able to take delivery of our new car the same day. The process was pressure-free and painless.

Yelpers I have been a customer of Oakland Lexus for the past 20 years and with each passing years,…read moremy fleet of Lexus need more TLC. Oakland Lexus has went through many new faces in the last 2 decades with some changes that were positive ( IE new showroom, update service technology ) while some changes were unfortunately negative. ( IE many new service advisors) However there has always been one constant with Oakland Lexus and that is they always had strong leadership. Their new GM,Roubie Allison is another shining star and will be the main reason why I will continue to go to Oakland Lexus. Roubie is one of the coolest and most well likable guy you will ever meet. I had a few interactions with Roubie and each time , I felt valued and respected! Roubie understand business relationship, has a good heart and I know my next Lexus will be purchased from only Roubie including my future service needs. People will buy from people they know, like and trust and Rouble is that guy you will like and trust! You will not be disappointed with Roubie as he will treat you like a personal friend and guest as he had with me! PS my reviews here are unsolicited and I just want yelpers to hear from a customer.

Victor Martinez is an amazing service advisor. He kept me involved every step of the way. He made…read moresure I understood everything that was happening. He went above and beyond to ensure that everything was completed correctly and in a timely manner.

Got my car serviced today... great job, thank you. Special shout out to John Jeffries... the man is…read morea straight shooter and was extremely helpful. Now let's talk about the service department waiting room... very old looking, new furniture and a designer would be helpful, and a wasted space for those who may be considering trading up.