10 STARS! If you're…read morelooking for something more than just a business that will deal with you, but more like a family or friend that takes care of you and will hook you up specially treating you like it's personal, this place is what you want! I had a minor incident that left considerable scratches, markings, and a small dent or two on my 2026 Toyota Grand Highlander (not white). I dropped by just to get an estimate, and even though I didn't make an appointment, Elias was cool & considerate enough to still take me and checked it out. Where one collision repair shop in Fruitvale estimated $1800 (to take the whole panel off and work it), and another in Hayward estimated over $500, Elias hooked me up with the MOST unbelievable subtracting discount! I think & imagine I would only see something reserved to be offered in that degree given to a business owners' personal family or friends! To add to the exceptional, he and his guy offered to take care of me right there and then even though it was the late in the day (and it's not like I didn't see other cars being worked on too). I waited with him in his office, and we were just shooting the breeze. Elias is just the coolest, chillest, most laid back, most personable guy. A guy that's eager to do you a favor, do what he can for you; completely why you can see how I described him/them as an establishment/person that will treat & take care of you like a family or friend. And if you are big dog lover like I am, there's a bonus with his office/business, and I loved hanging out with him and his dog (I think his name was Jake). That dog is just a big teddy bear that just wants your attention and to play with you. In the end, for what he offered to do it for and considering it was just what they were able to fit in late in the day, I would say it got back to 98% there (so much so I even offered to give more $, which he wouldn't take [would only accept this Yelp review and pets to the dog]). To the extent that when I very apprehensively/fearfully showed it to my very scrutinizing-type wife, she accepted it and even took to it without having me take it back and get any more work done (to complete it by the last 2 percent; get it to the full 100%)! This goes to show that this place is as surprisingly impressive and proficient as I was surprised by my very scrutinizing wife's acceptance & approval. Couple notes about this place -- try not to park in the back, they do work there with cars coming in & out (it's not just for temporarily placing cars like I thought haha); just park in front of the garage opening (he prefers it right outside his office to see what has to be done). Also, as mentioned before, it's best to make an appointment even for an estimate. Elias (and Jake[?]) and his guy (I really wish I got his name; because I highly doubt I would've gotten such an awesome outcome if he wasn't willing as well) are the best! I can't imagine finding a cooler, most considerate guy in this. He/They did it with such quality work (look at my other estimates & what it would take) where I'm off the hook with my rather scrutinizing wife, and he/they did me the hugest favor with what he/they offered to do it for (that I imagine like only reserved for family or friends), I'm sure he'd treat & do the same for you or anybody.

I had an amazing experience with Reliance in handling my auto accident. They not only gave me a…read morevery accurate inspection and estimate but also made sure to help me handle all issues with the inquiry. They truly are amazing people. Working with Elias and his brother along with their team is top tier - definitely recommend going here.

Fast service and great customer service will be back A+ fast estimate and good pricingread more

I had my first car repaired (Acura TL) front-end, which was completed on time and looked as good as…read morenew. Unfortunately for me, I had to bring another one of my cars in (Audi S5) a few years later. Due to the first work along with customer service being so good, it was easy. Insurance went through them and made the process easy. I love to see how the work was done and was able to get a tour of the process by Ray. He explained and showed me how the damage is repaired and how paint is applied in the booth. I highly recommend them and drove off knowing short cuts were not taken and proper materials were used.

Vinny and the team provided a seamless repair experience! I had my 2025 Tesla go through a hit and…read morerun and they were quick to act. From the moment I requested a quote, they were quick to text/call. We took our car in, got it assessed and got a quote instantly! Friendly, communicative, and the repair was done very, very well. I would 10/10 recommend Vinny and his team for all your car service/repair needs. Your services are well priced and we got great value from your services. Thank you so much! You got customers for life!

Vinnie was absolutely Amazing!! Pricing was fair and work was thorough. I was able to get in within…read moreone week and repairs only took four days. I highly recommend this shop!

I brought my vehicle here with much trial and error. I'm not sure if the work with our vehicle is a…read moreone off or the efforts were less, but long story short... I wanted to do a matte black color. There was much inconsistency with the paint. Also, I'll be frank. It seems like we were both not educated enough with the matte black. Alright, no problem. So we wanted to right the ship. I asked them to do what they're good at and I picked the color I wanted. At first the paint looked good. I did have some concern with how it looked in terms of texture. Painter advised to allow it to settle before grabbing a wash, which I did. I hired a detailer to get it cleaned. And I mean cut, polish, etc... He goes to work on the orange peel in the area I have photographed in the area circled red and the color starts to fade off to a grayish color. It really appears they just painted over the previous job and didn't strip the matte off at all. It is what it is. They also got paint on the new wheels I purchased for this vehicle which sucks. It's clear they didn't tape off areas that should've been and/or take parts out necessary to do a decent job. Got to a point where I really didn't want to deal with this company or their staff. Wasted time a money. Not to mention, the "fix" I even paid for. With more pressing things in life. I can't get the vehicle redone the correct way. Definitely won't come here to get it done or "corrected."

The best auto mechanic I've ever had! Oscar was the only mechanic out of there I went to who was…read moreable to figure out my check engine light, smog problem. Very very reasonable price and very honest.

Dear Robert and the amazing Fruitvale Collision team,…read more Thank you for the outstanding paint job you recently completed on my friend's SUV. Because the car is parked outside near the beach, the body needed significant repair. Referring a business can be risky, but I will continue to recommend your shop without hesitation. The service was truly five-star from start to finish. Your team is professional, hardworking, and trustworthy. The quality of the work is exceptional, and the car looks fantastic. Having visited your shop before, I am consistently impressed and always leave completely satisfied. Thank you to Robert, Jose, Efraim, and the rest of the team for your professionalism and excellent service. Best regards and keep up the excellent service! Diana

I messed up at the clearcoat stage of my motorcycle tank project and needed it re finished. Efrain…read moreshot it for a reasonable price and had it ready the next day. Happy with how it turned out, I'll be back when I need something else painted.

I took my car by Pacific Collision, after going to the Dealership Service Repair, & was very…read moreimpressed with both Ruben & Aracely of Pacific Collision. Aracely helped me from start to finish to determine how much work my car really needed vs. just giving it an overhaul, which it appeared to need. Ruben noticed that they could do a better job on my car if I had 4-wheel alignment which they do not do, but I went back to the dealership services & they did it. Going back to Pacific Collision after the alignment I found my costs reduced substantially when they, first, tried polish rather than replacement. Honesty, expertise, good advice & excellent collision repair. Highly recommend.

I took my car to Pacific Collision walked in no they immediately helped me got quote set…read moreappointment they followed up prior to me bringing car in fixed it in no time everything from start in finish is always a 100% the customer service is unmatched by far,I truly recommend this Shop to everyone I know the work is always excellent I for the what every is done waiting area clean I'm very pleased from Tia,Ruben, and I believe Maracela Thanks again Miss C

I recently brought my car in for repairs, and I couldn't be happier with the results. The team did…read morean absolutely amazing job -- my car looks brand new again! From start to finish, they were professional, quick, and incredibly helpful. They kept me updated, explained everything clearly, and made the whole process stress-free. I'm so grateful for their quality work and attention to detail. Highly recommend this shop to anyone needing repairs!

The service provided by the team at B&M made the overwhelming experience that comes after being…read moreinvolved in an accident very easy to overcome. From day one they were on top of everything ! They got In touch with my Insurance making the repair process a breeze and made sure all the necessary steps were taken to have the best result .

The dent, paint and part replacement was done in an excellent manner. They kept me posted…read morefrequently on the progress of repairs. They made up for lost time due to the insurance company responding to them slowly. Alexandra was efficient and friendly and handled my impatience regarding the insurance company delay professionally.

Have been here several times for front bumper replacements and other bodywork for a totaled car…read more Staff are helpful and friendly. The bumper replacement and other bodywork they did and their paint jobs were great. They even provided a little primer and leftover paint from my job for some additional touch-ups I wanted to make on the car ( small pebble paint damage etc). Would recommend.

My insurance send my to get my car fix at this place but honestly l had such a terrible experience…read morethat if l had a choice this would be the last place l would have taken my car to get fix, not only they lie to me but didn't fix it in the time l was promised, this guy name Oscar is the worst l left my car for 10 days during my vacation thinking that he would get it fix during that time and to my surprise when l got back nothing was done to it and all that time was just park there collecting dusk, so l had to leave it another 5 days and be on top of it calling every day to make sure they were doing their job, so if for some reason you must have your car fix there make sure Oscar don't help and please ask for Abel.

Received a quote. We Both agreed. I got there and they tried to charge me three times the quote. I…read morewouldn't recommend this shop to anyone.