Dyan came out and placed my mosquito buckets. He had great super friendly. I cannot wait to see how it works. Thank you, Dylan.

I have had this company taking my money for almost 2 years they come park get out pit a note they have been here and leave so they are not servicing any pest control I had an appt today 10 am it's 454 pm and no show but guess what they billed me today I called 8 times and was given a run around oh I'll contact the service guy No phone calls this place is a scam and I will start a class action law suit bc I have all there text Videos of no service Do not use this company ever read more

SCAM-SCAM-SCAM!!! As you may see from many others reviews, the experience is very much similar. They have the worst customer service ever! I have never experienced such brutal customer service. Not only did their initial first service tech, come in and out in literally less than 3 minutes at the most. They had to send an additional follow-up immediately following just to try and get it right. They clearly rushed to get your business and do not inform you at your initial phone call of what the overall contract consists of. Reason being..... Because they scam you here. This contract is very company-favorable. The biggest concerns are: Automatic renewal (ongoing billing) Cancellation penalties (unclear discount clawback) No responsibility for damage or results You pay even when service is incomplete Strong collection/fee penalties DO NOT RECOMMEND AT ALL! read more

Company won't let you cancel service. They hide behind vague wording and force you to call several times.

WOW this is a company you don't want to hire or deal with I give it a below 0. Spoke with the over the phone he was rude as can be and spoke very rudely to me and hung up on me in front of one of their workers the manager was very improfessional And for that I'm so glad that I canceled the the services with them. And the reviews are all right believe all the people putting the reviews they were not lying. I give them 000000000 's I believe his name was Richard or Michael do not deal with them period. But they end up getting a one start because they wouldn't let me put the review unless I started That's sick cuz it wouldn't get nothing for me read more

DONT NOT HIRE THESE PEOPLE. I have hired Brooks Pest Control over a year ago. They were instructed to go into the house to set up traps and spray the outside as I had a mice problem. I was told that they would only go out every two months and if I wanted them to go out again I would to call after each scheduled appointment to send them out again. I would assume as a pest control company they would go out more frequently until the issue was under control. I was told by customer service that the reason they don't go out as often is because the mice get immune to the food and it would not work anymore. Which is a bunch of crap. I called and talked to a manager and he agreed that it makes no sense why they would say that. The last time they went out (July 1st) I was told that the issue was under control and there was no tracings. I rented my house out for the weekend and the renters send me numerous photos of the traps full of mice. Obviously I had to refund all the funds to the customer ($6,000) for the inconvenience. I called customer service and got a text message back basically saying sorry, next time we will do better. I ended up calling customer service and asked for a manger to discuss the issues and to cancel my service. The manager informed me I had four months left on my contract and would have to pay for the remainder of the contract to discontinue my service.... which is insane considering all the issues and money lost. He looked up my account and even counted the number of times I have called and still would not wave the fee. I am fuming and very disappointed by the lack of consideration and understanding. I have attached the photos below that were sent by my renters. read more

Deceptive sales tactics!! Do not hire them! My husband spoke with one of their sales person who got him to try it out for a paid month trial. When my husband called to cancel due to their service not being worth the business, they told him he had been signed up for a year contact and now has to pay a $300 cancellation fee and other ridiculous fees. They go around homes selling their business in blue shirts. Keep the door closed. We still have issues with gophers and insects. I will be reporting them to the business bureau as they did not want to cancel our membership even after we shared their salesperson had us sign up under false terms. read more

The salesperson was extremely pushy and rude. I later realized this company appears to be a scam. Be careful.

Did not take care of my problem. But did charge me a cancelation fee. Dont ever use them they are terrible.

I originally hired Brooks Pest Control to help with the Tick problem that I had at my house. The original tech that I had shared that the service isn't efficient and effective. I called in to their customer service to cancel the service and they ended up reducing their cost significantly. They did not share that I was on a bi-monthly plan nor did they share that I needed up to four treatments before the treatment would work. After two weeks, ticks were still present in my yard. I called them back in April and they came back out for the second spray. The issue is still on going and they never scheduled my next appointment. I got two treatments from them, never heard back regarding my next appointment, and paid $175 to cancel my subscription today with them. I highly recommend not choosing Brooks Pest Control since their service schedules aren't transparent while said services being in-adequate and in-effective. These guys are crooks and would highly recommend reading up on them on the BBB website. read more

Jaime Mendoza opened a fence to let my friends French bulldog out on purpose and he kept him or sold him. The company has no accountability. They said they're doing an internal investigation but they should have called the police and given them his address they handled the whole situation wrong. That's her whole life. And we have a video of him just opening the gate to let him out into the street and closing it smiling like he's so happy he just got himself a new dog. This is really horrible read more

Save yourself the hassle and go with another pest company. I have been paying for a few years and still have a ton of bug problems. They said oh well we can come back and spray but, I don't have the time or energy to track them down every month. They are still charging me even though they haven't done a darn thing. Save yourself the headache and hassle and go with another service. read more

We paid for a full year of pest control service in cash and were assured our account was paid in full. Despite this, we continue to receive collection calls stating that our account is past due and that services will not be provided until the balance is brought current. We were given two phone numbers that appeared to be local to the Corona, California area, but when we researched the numbers through Whitepages, they appeared to be registered out of state. This raised concerns about who we were actually dealing with. Attempts to resolve the issue have been frustrating. When calling the number listed on the company's website, we are connected to representatives who are unable to address or correct the billing problem. As customers who paid in full upfront, we expected reliable service and accurate account management. Instead, we have spent considerable time trying to resolve an issue that should not exist. We hope the company will review its records, honor the agreement that was paid for in full, and correct this situation immediately. read more

I gave this company 1 star because that is the lowest I could give it. I've been using Brooks Pest Control (Fresno) since August 2025. The service provided was good for a while; however, for the past 2 visits I had to contact Customer Service to have them come out. They were supposed to be here in June and haven't heard from them again so i called AGAIN. I was told that they would be here today between 8 and 5. I told them that a 9 hour window was unacceptable so they changed it from 8 to 12. It's 10 and I haven't heard a word! I will be contacting the BBB to let them know that they should investigate them for FRAUD! read more

I signed a contract with Brooks Pest Control at a high rate because of their promise to eradicate our bugs and rats. After a year, they were charging others half as much as they charged me. I was able to get them to reduce my monthly. But the value has never been good. With the service I had BEFORE BROOKS, I never saw a rat. With Brooks, I have called and complained several times, and each time, they would send someone out, and nothing changed. NOW the rats have chewed through the wires on my pool heater and the new pool heater is going to cost me a fortune. I called to cancel the service after months of giving them a chance to rectify the situation, and they said they would PENALIZE ME for canceling my contract. DO NOT SIGN A CONTRACT or use BROOKS ! What about their end of the contract???? tons of chances to fix the situation and I am left with rats and the bill for a new pool heater. read more

I've been a customer for almost 2 years now and recently had Brooks not show up. Even after calling the office and asking for a revised ETA after waiting 6 hours I got no answer, no explanation, no apology and no return call providing an update or a reschedule. So, by the next day I hired another exterminator and called Brooks told Brooks what had happened and what I had done and why. Their response was to that they would charge me $245 to cancel my contract which only had $210 left of remaining service. I offered to pay just $210 but no - they wanted to keep my business so kept insisting they would come out again. Given I had already had service from a competitor that was not an option - I'm not going to treat my home with poison twice in one week just to satisfy a contract and avoid paying a cancellation fee. Still, rather than charge the $205 they would have received if I fulfilled the last 2 treatments of my contract, they charged me $245 and incurred no expenses to do. I thought I offered them a very fair deal. So, aside from my dissatisfaction with giving me an 8 hour window for service and never showing up even after I called to ask about it, Brooks also refused to let me pay out what I owed and instead charged me a cancellation fee for more money than my service would have cost. That to me is indicative of a company that has poor service, poor customer communication and immoral business practices. Three strikes from me and you are out! read more

Terrible service ! Never came inside my home , never sprayed to spiders , checked for rodents once ( first time only )

don't sign any paper work or contract!!! Brooks makes their money by taken yours!! Very unprofessional!! if they come to your property after the contract has ended they charge $150. my contract had expire plus spoke several times to brooks about the bad service i was receiving!! did not renew any contract with brooks! they came by without permission or any contract and charge me $150. I file a dispute against them!! They charge $35. because I file a dispute against the company! gophers in my yard was the problem I was having!! Worse how than before I hire them!!! two gophers in a year is all they caught. Waste of money! BEWARE!!!! read more

I am on my 5th or 6th email to cancel the account. Despite CA law requiring notification of fee increases, Easy to Cancel processes, I am still being held hostage by this company. What a scam of a business! Contact CA Attorney General's Office as well. Keep in mind this is over a silly $42 bill that I have tried to pay. I hope it is worth the money for this company. I will write and file new complaints every week until resolved. Happy Monday to all. read more

Very unprofessional sales man who wouldn't take no for an answer. Asked very concerning questions about how frequent my husband is home. Huge red flags to me. Doesn't present like a legit business at all. read more

Great service and price. Brooks pest control is very thorough. Very good communication. Brooks pest control listens to concerns and treats as needed. Scott came out today and did a perfect job. Thank you! read more

Please read in its entirety before getting hooked for 18 months. I would be cautious with using Brooks Pest Control. The tell you that the discounted rate is great and affordable; and that you can cancel at any time. During the discussion agreement they vaguely mention that you are signing up to 18 months and in the same breath they say you can cancel at any time. When calling the account manager Joe no last name he told me that the discounted service for the 18 months I will need to pay the difference, I had already paid for 4 months and that my cancellation fee would be $250.00. This was a deception on Brooks Pest Control. Next time I would recommend buying Lowes or Home Depot products. Be careful and ask plenty of questions if you are still going with BPC. read more

Worst customer service ever! Managers are horrible as well as the service received by the technician. Cancelling the service was a struggle. read more

The company will not let us cancel the service without paying a $251 fee for ended a "contract" early, claiming when we signed up it was for 24 months of service. We are renters and will only be at our property for 12 months. The pest guys come and we have to clean up after them and also do our own pest control since they are not thorough. What a joke! read more

Jose came out and didn't spray or complete services for Duplex. He only checked traps. Monthly service is to spray and once I had to tell him and this time he just drove away and didn't do it read more

Sales person will see a random name , claiming that it is your neighbor that also got the service! Very pushy I'm glad I did not move forward with them. Please read their reviews. read more

I want to give a shout out to David Chambers, who came out to my home to do my mosquito treatment last month. I've had this service over a year now and have always had an issue with my gardeners and that mosquito bucket. They blow the bucket all over the place and David is the only one who moved the bucket into a place where it stays straight up all the time now! Simple, but above and beyond for me. Thanks for taking the initiative, read more

Please Please When you and if you use this company. Read the fine print. This Company has come out ONLY 3 times. But still want the money!!! customer service is really bad. The tech that came out here he was goodq they called their harass threaten for $50. When I asked for the balance so I can get rid of this company nobody knew it how funny but they're employees know my number very well. You need to be firm with customer service are they running you around like a chicken without head so please read everything before you sign up with them!! me paying them is not the problem. The problem is if you pay you should get your service!!!!! read more

Don't use this company they come in. They charge a $75 fee for two minutes. They spray water and they live all the bugs all ends. Everything stay the same Highly not recommended very rude people very good customer service. I'm very disappointed and all of Until ask for cancellation fee $275 ha ha ha ha goodlick brooks Pest Control read more

I feel robbed and taken advantage by this company. not the guys who come to the house, the ones that run the service that doesn't work. I hired them because of my severe rat problem and they have not helped at all with their stupid little locked box. shame on you for taking advantage of elderly people on a fixed income. I give you a zero. thanks for ripping me off. read more

​ To begin with, let me say that some , the key word being some , of their technicians are really good at what they do . Some of them however , fly through your property like they need to get home and catch the second half of a football game . As far as their people on the other end of the phone line , their customer service , they are the worst . I've been in customer service and sales most of my life . Honestly , I don't know how they're still in business with the type of service that they give . I will never do business with them again . read more

Product did not work at all. Got the bi monthly one. They lock you into getting the full service or paying a $300 cancellation fee. During the service, I said the fleas were primarily targeting one piece of furniture, but existed on at least 2 others (everything else is not fabric or carpet in the house). When I came back home, I find that was interpreted as just place a couple dots ONLY on the one piece of furniture even though I said multiple times it was on the 3 cloth areas. I decided to wait it out hoping to see at least some results after the initial it will get worse before it gets better claim and absolutely nothing changed. Roommates changed some dog walking habits/locations and got different flea medication and I could no longer find eggs after I came back from holidays (so not doing anything else like washing bed sheets for 2 whole weeks). This was after a month and a half of it being the same if not worse than before, so it was a direct result of the changes that were made while I was away (medication applied before I left) I have seen other pest control services for roaches at work effective within a week (I should have checked who we used for that, but I was desperate and trying to find something super close to me which is what the cancelation fee contract preys on) so I'm not inexperienced with what constitutes good pest service. I just assumed I would at least get decent service, not ineffective service. They will charge you right away if you say you're cancelling, so make a claim with your bank beforehand and let them handle it. read more

I wish there was an option for zero stars. Absolutely horrible company. I called to cancel on December 10th and spoke to an extremely rude and unprofessional manager. He said you owe us $200.00 for a cancellation fee. I explained, no I do not, I have an e-mail stating that there that our account was cancelled and there was no balance due. As soon as I hung up, they charged my card $200.00, I disputed with my credit card and provided proof from Brooks that we did not owe anything, nor did we sign anything stating we would owe a $200.00 cancellation fee. Brooks continued to try charging our credit card and then were trying to charge us a $35.00 NSF fee for illegally charging our credit card. Now we get a letter we are going to collections. This is fraud. They are being reported to the BBB, Department of Consumer Affairs for illegal practices and harassment, Attorney General's Office, and FTC. read more

Not very happy with the service My infestation continues after treatment and all they say is that the treatment needs time to work. read more

Stay away from. Very unprofessional. Did not take care of the property and kept hounding in the contract when Lin I tried to cancel. Went back to my previous pest control read more

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Similar to others, a sales rep came to my door, told me I could cancel my service at any time and when I attempted to because it was expensive and wasn't super effective, I was told I had to pay $700 for the remainder of a contract I was unaware I had. Fast forward, last month the tech came and told me I don't have mosquito service which was the only reason I signed up for Brooks in the first place and had been with them for almost 2 years. When customer service looked into my account they told me it was cancelled with no explanation. They offered to add it back for an extended contract. I told them I'm not signing anything else, every receipt I've received for 2 years stated mosquito service was included. They said they'd add it back on, no contract extension and send someone the next day to complete service. Still no explanation or resolution to the last year plus that I thought I was receiving a service that I wasn't. The tech came back the next day to complete mosquito service and I was charged a second time. I contacted customer service again for a refund and was told it would be processed. A month later, no refund. They schedule my next monthly service and I call customer service about the refund, they said they added a note to my account that I won't be charged. Tech comes a few days later and when he leaves, I'm charged. Every tech has been great, super friendly and helpful but customer service has not with the exception of Phoebe. read more

This is the worst company ever. The manager attempted to be rude and aggressive because I asked to not continue the service after the year long contract expired. He stated that I still had a treatment they needed to complete and they would not cancel the contract unless I paid them over 200 dollars. I explained I'm not paying them a dime. I had fulfilled my end and one year was up. He got loud and tried to overtalk me. I explained to him that wasn't going to happen and got louder and explained to him they were committing fraud. If you have issues with this company, please contact the CA Attorney General's office for fraud. If they get enough complaints they can go after them criminally. read more

I started service with Brooks Pest Control on 9/25/25, and I have to say the Technicians were very friendly and helpful after the first initial service. I even set up 2nd property for service, but soon after, I started to see no difference. I continued to see spiders, ants, and other pests soon after each visit. I had to call for additional service in between regular appointments to try to help with pest control. It did not get better after months of calling for additional services; it started to be a hassle to call in to Customer Service for the same issue. I had had enough, and I decided to cancel the service contract. The Customer ServiceRepresentitive tranfered me to the Account Manager so I could inform him of my experience. After I explained that I was not happy and wanted to cancel the service contract, he looked at my account and could see that I been calling for additional services. The Account Manager basically said he could continue to send additional Technicians to service my property, but could not cancel the contract. My response was that your chemicals aren't working, and why should I be obligated to continue to pay for service that's clearly not working? He continued to repeat "you're under a contract," and if you want to cancel, you have to pay the discount fee, which is $225 per property. I'm not sure what else I can do but submit a complaint about this Brooks Pest Control Inc. read more

0 stars My experience with Brooks has been horrible. I naively sighted a 1 year contract for mosquitos. They didn't kill the mosquitos as they are everywhere. I told them that they didn't kill the mosquitos so I didn't want any more service. They were very nasty and were sending my account to collection. Worst company ever read more

Charged us $225 for CANCELING the service! As if that's not enough, they convinced my bank that they were somehow OWED the money and stole the $225 from my bank account! BEWARE of this company. We hired them to get rid of earwigs (which we still have) and their service was abysmal. Repeat: Beware of these crooks! read more