I had a very good time at Maxon Hyundai. Love my new Tucson and want to thamk Arlind for his…read morepatronism. I hope I win the $50000 Raffle!

Unfortunately going to have to update my review due to the service department. Unfortunately, was…read morenot treated right. I understand policies change, but when you tell your customers to do an engine consumption test, charge them for the oil change, and them to come back after 1000 miles with no appointment needed (to check the oil level no less), that should be the expectation. Unfortunately was rudely told that I would need to drop off my car for HOURS to check my oil level, no other solution except make an appointment (to check an oil level for a 1000 mile check). No other solution. No remorse. Sorry the policy changed? Experienced similar coldness at other Hyundai dealers, thought it was different here, will have to find a different dealership and probably in the future find a different car. So disappointed at the lack of customer service.

I ve been buying Mercedes cars from Jack numerous years now. He is the best dealer in the business…read more Honest, hight integrity, easy to work with with and always has your back. Highly recommend.

do not take your car there for service!!!! my son worked there and they paid him flat rate at $22…read more an hour after getting mercedes benz master tech training (total 1.5 years). they charge close to ten times that much!! the techs are paid flat rate so the techs in order to make a fair wage have to cut corners to get job done in half the time while you are paying full boat for inferior repair!!! my son has gone back to school and has a part time job working at napa auto parts warehouse making the same wage!! pathetic and unfortunate for the techs and customers!!!!

We had an exceptional experience working with Open Road Subaru and their salesman, Bennie. Bennie…read moreis straightforward, honest, and attentive. We had a lot of challenging experiences during our search until we found Open Road Subaru and luckily connected with Bennie. Bennie is a professional and you will actually enjoy the experience of purchasing a car when you work with him. We were out-of-state customers and I was a little nervous purchasing a car 400 miiles away, but Bennie has had a lot of experience with long distance buyers and expertly and efficiently managed the whole process from start to finish. Bennie made the experience easy. If you are in the market to purchase a car, I would highly recommend Open Road Subaru and make sure that you ask for Bennie--he is a professional. Thank you, Bennie!

Open Road Subaru was the best dealership to work with. I'm am a recent widow from Alaska and it has…read morebeen very challenging taking on some the roles my husband did. One of them is buying a safe and reliable car at a price point we could comfortably afford. I actually did a lot of research through CarFax over the summer to make sure I got the biggest bang for my buck as I knew I needed a vehicle to last as long as possible. Robert Colon made my car buying experience easy and fun from the moment I called him to ask about the 2022 GMC Acadia Denali to the close of the sale. He was able to work within my budget and I really appreciated not feeling like there was any high pressure tactics. He was very kind and respectful and was very quick with finalizing the deal making it as easy as possible. Lou in financing was just as awesome too. Didn't try to upsell me to purchase any additional services/warranties that were not necessary and got me out the door quickly. They also was able to take all of the stress away by registering/titling the vehicle in Alaska for me. The coolest thing too was that although I bought a used GMC from a Subaru dealership (it was a trade in), they did all of the little things that a person buying a brand new car gets down to the group picture with the big red ribbon on the vehicle (which I declined). I cannot say enough good things about Open Road Subaru, their vehicles, and customer service. If you're looking for a relaxing and accommodating car buying experience, vehicles that they stand by (even non-Subaru vehicles), and prices that seriously can't be beat go to Open Road Subaru and tell Robert and Lou I said, "Hi"!

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

A great car buying experience! No pressure, no false promises or arm-twisting sales pitches, voodoo…read morefinancing, bait and switch tactics, etc. Low key family business open since 1955 with a stellar reputation. Pick a car, talk to the knowledgeable staff, who don't rush or push you, make your deal and you've got the car you want with no pain or misgivings. I highly recommend these guys and would buy a car from them anytime I needed one.

WARNING TO ANYONE SHOPPING HERE: Please pay close attention to financing paperwork before signing…read moreanything. My grandmother was put into a nearly 19% interest loan on a used Corolla, with total payments exceeding $41,000 over the term of the loan. The dealership repeatedly minimized the true cost of the loan by focusing only on the "amount financed" while avoiding the actual total repayment amount shown directly on the contract. After over a month, we were informed the bank STILL had not approved the financing, yet the dealership had already delivered the vehicle and allowed the temporary registration to expire. When we questioned the situation and asked about returning the vehicle, the finance department told us they would keep the entire $5,000 down payment. The entire experience felt extremely predatory, especially toward an elderly woman who trusted the dealership to guide her honestly. We left feeling completely disrespected and discriminated against instead of helped. Buyers beware.

No words can describe how horrible my experience was at Autoland Toyota. The salesman lied to me…read moreabout when my car was coming. He also told me not to make the upcoming payment on my old car. Then I got a notice that I had a missed payment. This could have ruined my credit score. When I called the manager to complain, he wouldn't let me talk- kept talking over me and hung up on me. Just a terrible experience. Actually deserved zero stars.

I've been to many dealerships in my lifetime. Dealt with a lot of xxxxxxxx. Especially their…read moremaintenance department.. I definitely would love for all you out there just to say HI to BARRE .......I can't stop saying THANK YOU. I needed to get a couple of things taken care of. Will say the way she went out of her way to make me feel like family was an absolute blessing. Up front about what's covered and what I'm responsible for. Made it as clear as day. No one ever gave me so much information about how to move forward. Again Thank You for all your help and advice....!!!!

I am sharing this experience so customers understand the service issues I encountered, using the…read moreexact wording provided to me by the advisor. I had already posted a review earlier. The dealership publicly replied asking me to "please call us," but when I called multiple times, no one answered. The response appeared to be for show, as they did not follow up privately. A rental car was only offered after that review was posted, despite earlier telling me they were "eight weeks out" and not mentioning any rental option before then. On October 13, I dropped off my Buick Verano due to a brake pedal going to the floor after installing a brand-new OEM AC Delco master cylinder. The advisor first told me the vehicle had: "NO PRESSURE, EMERGENCY BRAKE LIGHT CAME ON, REPLACED ABS MODULE AT OUTSIDE FACILITY." When I explained the master cylinder was new and properly bled, he stated it needed to be "recalibrated or reprogrammed as per code present." The next day, the explanation shifted. I was told: "our diagnostic machines are not communicating to that module being that it is not an OEM (original part)." They then recommended ordering an OEM module for $1,388.42, and when I asked which module, I was told it was the "Parking brake control module." This made no sense for a hydraulic brake issue, but the advisor responded that "when you replace the parking brake control module part of the recalibration is setting/adjusting the brake pressure." Between October 15-17, the explanations continued to change. I was told: "Tech is working on the bleeding for pedal sponginess," and later, "doesn't seem like it will be ready... he has been on it all day." Then another new issue appeared: "the parking brake cables are stretched." On October 20, the foreman reportedly said the "master cylinder is not building enough pressure," even though it was brand new with proof of purchase. Over the following days, I was told about shipment delays, additional part issues, technicians being off, and "still waiting on GM TAC." None of the promised update times were met. Despite all the messages and all the shifting explanations -- including "module being not original," "reprogramming not communicating," "parking brake control module," "stretched cables," and "master cylinder not building pressure" -- the brake pedal remained in the exact same condition as the day the vehicle was dropped off. I was without my car for weeks, paid for transportation, and had to repeatedly request updates. My concern was straightforward: a brake pedal going to the floor. Instead of a clear diagnosis, I received inconsistent statements and constant delays. For anyone considering service here, especially for brake or safety issues, I recommend documenting everything and seeking a second opinion. My review is based entirely on the advisor's own messages and timeline.

Not sure why this place has so many negative reviews. I bought my vehicle out of state and had no…read moreissues bringing it to this dealership for service. Appreciated the ride home since my service rep told me it would take all day for the software update. They had plenty of snacks and beverages to keep you content. I also appreciated the complimentary car wash and vacuum they provided. I just don't like where it's located off 22, making that U-Turn is such a pain but it is what it is in Union NJ.

A Masterclass in How to Lose a Loyal Customer…read more I have purchased two G-Wagons and a CLE 55 through the Ray Catena Group -- spending approximately $500,000 with Mercedes in last 3 years alone -- with another purchase planned for this month. I have a complete service history across every car. I am writing this because what happened to me should not happen to anyone else. In early April 2026, I brought my G-Wagon in for an AC and cooling system failure. They kept the car for a full week, charged me $800 for a diagnostic, and returned it telling me there was no problem found. Because the weather was still cool, I didn't immediately notice the issue. When temperatures rose and I turned the AC on, it failed instantly. I returned the car. By the time they looked at it a second time, my extended warranty had expired. Only then did they find the problem -- AC system failure requiring full replacement, estimated at $8,000, with the entire cost assigned to me. I raised the obvious question: I had brought this car in for the exact same problem while the warranty was valid. You kept it a week, charged me $800, and found nothing. Now that the warranty has expired, suddenly there's an $8,000 repair? Their response: the extended warranty had been purchased by the prior owner and was non-transferable. I was never eligible. But here is the detail that cannot be excused -- they could only determine my eligibility by opening a claim in their system. They never did this proactively. For months, across every warranty conversation, they told me I had coverage through April 2026. The truth only came out because the repair claim forced the disclosure. Had they checked at any point -- or been honest -- I could have purchased replacement coverage through Mercedes-Benz or a third party while the window was still open. They took that choice away from me entirely. Second visit: another $800 diagnostic fee. Same problem. Now confirmed. Now entirely my financial responsibility. $1,600 in diagnostic fees. $8,000 repair estimate. No discount. No goodwill. No accountability. I took the G-Wagon to another Mercedes-Benz dealer, explained the situation, and they discounted the repair immediately out of goodwill and basic decency -- a dealer with no prior history with me treated me better in one conversation than Ray Catena did across years of business and nearly $300,000 spent in a single year. I will not be buying that next car here. I will not be servicing any of my vehicles here. This is how Ray Catena treats a customer when there is a large bill to deflect. Go elsewhere.

I would just like to take the time to reiterate my review of Open Road Chevrolet in Union, NJ from…read moreMarch and particularly of JORGE V who was my salesman. Please don't be fooled by what seems to be caring about you as a human being and him trying to get you the best deal! That is truly not the case. He just want to sell a car at all costs! After all, no sale, no money for him!!! He will keep you there for hours and play the usual back and forth game with figures and then lead you to believe you are getting the deal that he and the finance person agreed on, the one we ALL agreed on, that was written down, and repeated a few times. However, that was not the case. I did not get the deal we all agreed on and was not even of it aware until a couple of weeks later when I got my credit card bill!!! Whatever you do, DO NOT PAY with a credit card, whether it is yours or the one they recommend you get from GM Credit. He will make you believe that you are paying the amount you negotiated and then change it to a MUCH HIGHER AMOUNT after you have signed all of the paperwork. NEVER ONCE GIVING YOU ANY IDEA THAT YOU ARE BEING SCREWED OVER!!! BEWARE!!!

worse dealer ever came in and they attended us and ran our credit the payments were too high and…read moreleft us sitting for an hour. wouldn't reccomend it.