I was quoted $100-$130 to replace my flat w/my spare tire. When the 5'3" Latino male came in a newly painted white & purple tow truck, he charged me $150. He didn't have a nut wrench or a pneumatic gun or air to fill my tire. Dishonest manipulators. read more

I would have given them a zero star if I can. My tire went flat on a highway during rush hour. I called the nearest company. After waiting at the roadside for 30 mins, I called them again and they told me the driver would arrive in 45 mins. 45 mins later, I called them again, they said it would be a few mins. Then I called them again, it would be another 20 mins or so. I was so scared on a highway for two hours. They could have told me the truck was too far away from the site. read more

Called in for tow service on Monday 4-4-22 Lady says we have 8-10am 9-10am etc for Thursday I said I would like 8-10am so I can get it done before heading to work 9:30 Tow truck never showed up Called 5 times and only response is that the driver is looking for my address location Seems these guys are not very professional and organized If u need help asap don't call them You will wait forever First and last for me read more

Called Bruce towing because I needed a fast tow from Burlingame to Santa Clara. Lady on the phone said it was 350$ plus another 80$ if they needed to use special equipment. Already on the higher side as I've gotten tows from sf to Santa Clara for less but as I was in a rush I accepted it. When we got there the tow truck driver said 650$??? I shipped my car across the country for 2000$ and you're telling me it's 650$ to tow 30 miles. A bs 200$ special equipment fee as well. read more

I was told to wait 45 minutes for a driver to show up and tow my car, after 1 hour I got a call from them, telling me they are out of driver. And they charge 280$ for tow a car for 5 miles distance They are garbage read more

DO NOT USE!!! Scam alert. No show. Only thing they did well was charge my card. Will dispute and send to BBB.

This company is entirely unprofessional. I specifically requested a flatbed for a loaded F3 50 truck, and they brought a regular vehicle that could not hold the weight of our truck. They disconnected the rear differential without permission and that is not a legal method of towing a vehicle. When towing the vehicle back and hitting the brakes it would drag our truck behind it and safely and the vehicle would barely even stop. They had one of my technicians inside the vehicle which was utterly unsafe. Then from there they told me specifically from the point of pick up to the point of drop off, that it would be a charge of 225 an hour with a three hour minimum. It took them four hours Because it took an additional hour for them to detach and reattach the differential on my truck. I will be disputing the credit card charge because this place is an absolute fraud. read more

*Scam alert* Do NOT waste your time and money with this so called 24/7 hour tow company. A friend of mine had a popped tire at 10pm and I came to keep her company on the side of the road, while she waited for this oh mighty Bruce to tow her car to safety. A woman on the phone ran her credit card and said that it would take 30-45 minutes for a dispatcher to arrive after we pinpointed the exact location. They were a NO SHOW and NO RESPONSE. We called several times and the phone went to voicemail. Voicemail, busy signal, and no show. Wow. Thanks for leaving two girls stranded on the shoulder of a major freeway, just so you can scam "$120-175" service hold charge. Tomorrow morning we are going to call our credit card company and report them to the BBB. Unethical businesses are unacceptable in my opinion. read more

They are the worst place in San Bruno, they pooped my trucks tires when they were towing it also put a dent on the side chasis. I called the supervisor and he did not even let me put my complaint, he said they were not liable for any damage and they had me on voice and video recording when the driver made me sign the receipt on the back for release of liability!!!!! Can you imagine this? My truck has to be repaired tires, transmission and some other damages he did not including cosmetic damages. I don't have no money after this pandemic also they charge you $390 as soon as they get there that's the minimum. read more

Locked my keys in the car. Driver said it would take 20 mins to get to me. It did. Took like 5 mins to get my key out.. COST $189. Totally not affordable.. read more

Do not go to Bruce Bruce's Towing they're straight Off the Wall I was told by one of the receptionists that we could get the car out as long as we got to release from the police department we didn't need to release from the police department so they told us about a double gate charge that they were near charges with when I called back the second time then they told us that they don't won't be opening the gates on Saturday and if we let her charge just an extra two days for over the weekend because it's just ridiculous b******* read more

Over the phone, we were promised to be charged between $55 to $85 for a tow service. Then, the car got fixed with a jump start and towing was not even needed, but they charged for $150. Also, once I got the receipt, the merchant was GD towing (another tow company). read more

Car died in my driveway since I'm not driving very much so I needed a jump. Called at 10:30, told me it'd be 15-20 minutes. They arrived at 12:15 but honestly I didn't really care about the tardiness since I'm home anyways. Two guys show up, both without masks. One starts approaching me so I politely asked if he could either put on a mask and/or keep his distance. He rolled his eyes and went back to put a mask on. Then since my car was in the driveway and they apparently didn't have a long enough cable or a jumper battery, without asking they drove ONTO MY NEIGHBOR'S LAWN to get closer to my car. It wasn't until then that he told me how much it was going to be ($140) and to me that was ridiculous for a jump start. I mean I have cables, I could just have a friend come over for free and jump for me. I told him it was too much and so then they started to leave. Not before my neighbor came outside to yell at them for being on their lawn. Advice: tell people the cost beforehand, wear a mask or at least ask if the customer prefers you wear one, and don't drive onto people's lawns without asking. I mean, hello? Is that not basic understanding? read more

I got stuck in the middle of the freeway, not a fun situation . I did a search and decided to call Bruce Towing. They took the time to chat with me over the phone and kept me calm and made sure I was in a safe area. They told me to turn on my hazard lights and stay inside the car. I was surprised how fast they arrived. The tow truck arrived within 15 minutes and the rest of the experience was smooth sailing. Totally recommend this company. read more

Had a flat tire in east Oakland and Mario came out and changed the tire In a professional, cordial and informative manner. It was a pleasure doing business with him via Toro Towing and I would not hesitate to recommend him to anyone read more

I called these guys to tow my motorcycle. They said it would cost $10/mile plus $85 extra because it was a motorcycle. Instead of sending their own tow truck, they sent somebody from GD Towing in San Francisco. I was towed 26 miles, but somehow they charged me $610. Complete rip-off. Do not call these guys unless you like getting screwed. read more

BEWARE!! This company is a scam. We were charged $1800.00 instead of $180.00 and we can not get the matter resolved with multiple attempts. Also the company contracts out and uses G D Towing. They were unable to perform the task we requested service for. I have contacted BBB and Channel 7 on your side to request help in getting these guys exposed and protect future customers. read more

Bruce Towing in San Bruno Great costumer services and price. Tow truck drive arrive fast and open my car so I could get to work. read more

If you need a tow truck, you need to call this company. Their rates are the lowest in the area and they don't rip you off either. Keep up the good work Bruce Towing. read more

Rip off! They just subcontract to random guys who don't know anything about cars. I wasted 2 hours and nearly $50 today waiting for a "technician" who was just some bro in a Hyundai with short jumper cables. He couldn't start my car -- didn't even try. What a waste of time and money. read more

A family member and I recently needed a tow, and a friend referred me to Bruce Towing. I am glad she did!! Guy (the driver) was quick to help us, arriving within 15 minutes we requested the service. Great customer service, professionalism and low prices. Hopefully I won't need a tow again soon, but in case I do, I have their number saved. read more

They told me it was going to take a hour for a tow, waited 3 hours. Called them was put on hold for more then 10 mins each time I called to ask after the first hour how long it will take. And they charge 50$ for cancellation, even when they take a extra 2 hours. read more

Professional and great pricing! They've helped towed my car (broken down) and I highly recommend them!

I was charged $100 for a lockout with a request for the reciept in order to send it to my insurance company. The man who unlocked my door has not sent the receipt despite a variety of "managers" and clerks at the 6508228620 number telling me "it will come in 2 hours", "it will be there tomorrow". I have not recieved a reciept and have called every day for 2 weeks. There is no accountability for their staff from what I can see. DO NOT USE this company they say the agents are independent from their business and there is no accountability!!! I would be very curious to see the results of an audit! read more

Pros: - Came in 1 hour Cons: - I paid $234 for a tow of only 0.4 miles - My car only needed a jumpstart (later confirmed by a mechanic I trust), but I ended up with an expensive tow because the tow driver said it could not be jumpstarted. In hindsight I think he may have had a dead portable battery. It was reading 0V across the terminals immediately upon being hooked to my car. Overall, I paid a lot for what might have been an unnecessary tow. I can't prove it, but my hunch is that somebody like AAA, which has no financial incentive to perform unnecessary tows, would have made the roadside jumpstart work. All that said, I called a towing company and I got a tow within an hour, so how can I complain? 3 stars read more

not even a one star rating! DO NOT USE!!! waited 45 minutes. tow showed up and hooked up my suv and had to tow only a few blocks down the street to a tire shop. charged me $227 and said it was because he provided full service plus special equipment for my rims? rip-off. never again will I use Bruce Towing. will send complaint to BBB. read more

Great Great customer service, Driver showed up in 30 minutes went out of his way to help. Well trained staff, clean truck. Will definitely call them again. read more

Yesterday our tire popped on the highway and we ended up moving the car to the nearest gas station. Literally waited patiently for almost 4 hours for these people to show up. Called back every hr to check up and they kept saying 15 more minutes. This place is a waste of time and full of lies. If yelp allowed to give zero stars which is what this towing place definitely deserves I would be satisfied. Really bad customer service, 5-10 minute holds on the phone, and rude drivers. read more

Great customer service and very reasonable rates. These guys know what they are doing. Living in the area, this service will definitely stay in my contact list if I ever to be in need of towing or roadside assistance! read more