I like bruegger's bagels but this location is terrible. They are often out of the popular flavors, don't pay attention and are very sloppy. I've been to others where they have good soups and variety, and treat you like valued customers, know about promotions, and don't forget to included things in the order. This location is not like that at all. read more

Bruegger's Bagels - Western bagel, very sloppy, not cut and entirely missing bacon. Not terrible, but could use a little effort - Bagels Near Me - Cornelius, North Carolina

I've called the store 6 times, and they haven't answered the phone once. This has been an ongoing issue, and It's so frustrating

If you go early then it's not bad. Don't use the app because 50% of the time they don't get it and then you have to prove it and wait till they make it. Might as well just order there or call in read more

Similar to what others have said, this place just doesn't have it down yet. Line moves very slowly. Seems like they need more workers for efficiency. Everyone was pleasant but the line is a major issue. Bagel quality: 2.5/5. It needed a lot more flavor and cheese. The western comes with a chipotle sauce, which I couldn't taste. I even got the pumpkin bagel, and it is probably the least pumpkin tasting bagel I've ever had. I wouldn't have known it was pumpkin otherwise. Bummed out. read more

Bruegger's Bagels - The western - Bagels Near Me - Cornelius, North Carolina

Great food.. The staff was very alert and friendly. I will be back...

I used to come here all the time (4 years) before Covid. Have come here a few times since but today will be the last. Station was super dirty. So many seeds and things from bagels. Not just on the station but in between all of the cream cheese containers. So clearly hasn't been cleaned in awhile. The girl helping me just cut and spread my bagel on the surface without putting the wrapper down first. Ew. Then she proceeds to use the knife to clear the seeds to make my dads sandwich.... WHAT?! Yeah.. the knife she used to cut our bagels she used to clear the seeds of the surface of her station... Gross. Bagels are also not as good as how they used to be. Very small. Sad but happy there are other locations in Charlotte to go to as Brugger's is my favorite. read more

We've been here several times and very often the tables are dirty and employees slow and not friendly. Today they had what seemed to be a new crew, all wearing the same shirt. They were all working hard. Something changed and for the better. Nice job!!! read more

Bagels are always fresh and delicious, staff is kind and friendly. Thank you for having hand sanitizer, encouraging social distancing, and thank you to staff for wearing masks and gloves. We will definitely come back, we feel you also care about our health. read more

4/20/2019 - Sadly we gave this place another chance...big mistake! The young lady at the counter likes to argue about how the customer likes to have their bagel prepared! Makes sense. Let's not overlook a young man bringing his puppy into the restaurant and management doesn't let him know that's against health department laws unless it's a service dog , which it wasn't. How can the owners of this place hire such incompetent people to represent their brand. We will be finding another place to grab breakfast. A more customer service oriented establishment that obeys health department regulations. Pathetic! Nothing has changed here. Looks like management never did anything to effect change at our neighborhood bagel joint. Employees arguing in front of customers and coffee/condiment area is filthy! We won't be back. read more

Husband and I went to grab salmon lox bagels for breakfast. Ordered, sat and ate. Finished half and hub was ready to eat his other half then he noticed long piece of hair strand tangled in the cream cheese. He was chill, I told him to please take it back. The employee was good and asked if we wanted a new one or money back. Hub likes the place so he took a replacement bagel lox. It was alright.. mines was fine lol. read more

Bruegger's Bagels - Lox bagel - Bagels Near Me - Cornelius, North Carolina

I used to live in Cornelius and loved brueggers. Much has changed including the quality of the food , the attitude , and still no seating indoors. The mask police that told me to wear a mask was wearing a neck gaiter that isn't approved for any airline in the US. Couple the mediocre food with the bad attitude- sadly there are many other better options than Bruegger's these days. I only gave it one star because zero stars is not an option. Our brueggers in socal would put this place out of business in no time .... read more

Bagel was great, service was awful. The guy missed half of what i wanted on my bagel and i ended up with a plain bagel and cream cheese. And the sprite was out of syrup read more

I was hesitant about getting a bagel here. Not now! The bagel(s) are utterly fantastic!

This place is disgustingly dirty. Not just from customers but dirty! Area around cash register has dust that has been there for a long time. Area to prepare coffee is nasty and needs a deep clean. Guy working register is not a happy camper, acts like you are a bother to him. Not coming back here. My advice is to skip this location. read more

I don't know what has happened to my beloved Bruegger's...and let me preface this by saying I used to work at a Bruegger's location in Ohio when I was younger so I feel like I know how it can and should be. When I first moved to the area many years ago this location was pretty decent and seemed on par with other Bruegger's in the US. But the quality of food has gone so far downhill I don't think I will be back to this location and that is really hard to say as a previous big fan of their food. Went today for a few things and all of the bagels were in this oblong, smashed down shape. It was hard for the guy to even cut the bagel to put it in the toaster, that's how thin it was. After running it through the toaster, he throws the smallest bit of cream cheese on it. Had to ask for more. So I think it's at least kind of warm. Upon paying, I reach for it and it's stone cold. Not sure what the toaster was doing but it did not actually toast or warm anything. Ordered a breakfast sandwich as well for a family member. On an oblong, smashed bagel. The bacon was pretty uncooked. What they now call egg I guess is this extremely sad looking egg white patty that is really slimy. Did not ask for egg white only. Then some cheese on top. The bacon, egg and cheese didn't even cover the bagel due to the shape. Half of it got thrown out at home. It was pretty inedible. Makes me really sad to state all of the above. I was hoping this location would turn it around but I am feeling more and more hopeless. read more

Do not use order ahead app... this branch does not understand and has a very nasty attitude when you ask if your order is ready.

Oh, Bruegger's, you had me at "Hello, please try our Cheese and Jalapeño bagel with extra cream cheese." It's portable nachos. This close to Davidson you have to watch out for the frat-daddies in perfectly frayed baseball hats, rainbow sandals, Ray-Ban wayfarers, Ralph Lauren "Big Pony" polos, madras shorts, nautical-themed belts, and sunglass-tans. Just kidding, I love your pickup truck. read more

Not a bad bagel but would like to see more options. Everything seemed pretty fresh

The employees are very kind and sweet and efficient. The food is good.I have recently relocated here and I finally found a breakfast bagel place!!! yay! However.....you guys need to get on board with the rest of the stores and offer the PERKA app discounts or at least a regular customer card for frequent buyers. I wish i would have know six months ago so i wouldn't have to eat Bojangle biscuits!! Also I had ordered the egg and cheese sesame bagel twice and the toaster kept burning the bagel. The employee told me that it was a very OLD TOASTER and needs to be replaced. He had to push my bagel to the back in order for it not to burn. Also perhaps a local mailbox flier would let more people know you are here and that your breakfast bagels are AWESOME. Who knows....these few things could really boost your business. read more

The bagels are great but the service is TERRIBLE. They are chronically u derstaffed and totally inefficient. Service is slow and the staff is not friendly (and masks at their chins). No one seems to care that the line moves like molasses. Poorly run. read more

This is not a New York bagel shop. It is not a Miami Beach bagel shop. I have too little experience with bagel chains to compare this one with the others. But, lacking access to New York bagels or Miami bagels, these are not bad. More important, I want to say, the shop always appears clean and the servers (come to think of it I am not sure I have ever seen the same person there twice) are always friendly and efficient. So, kudos to Bruegger's Bagel Bakery in Cornelius. read more

I'm from NY, so maybe my standards are higher than average. The bagel had a weird taste and texture. I ordered a bacon, egg, cheese, and mayo on a toasted bagel, and the guy put everything - yes, EVERYTHING, including the MAYO - on the bagel before toasting it. YUCK. No. Just no. Never again. read more

Waited 50 minutes to get 4 bagels. While the quality of the food is good, the service is poor. They confirmed the order at least 3 times and when I got home, I discovered that 3 out of the 4 bagels did not have the correct items. They need to add staff during peak hours. There is no reason that customers need to wait that long and have that poor of service. read more

If you're looking for good customer service this bagel shop isn't for you. Employees talk to customers in a rude manner.

I have been coming to Brueggers for years and they have the worst customer service I have ever experienced. They are slow, unprofessional, and the place is dirty. Tiles are falling off the wall and broken. Here's my suggestion, close down and let another bagel place open up. read more

I'm a bagel lover, there's no question about it... and this is my favorite place to grab a bagel! Not only is Breugger's a nice place to go for Saturday morning breakfast, it's also a wonderful lunch spot. They have my favorite sandwich of all time.. Turkey, bacon, and chipotle mayo (I always get it on the asiago bagel). The staff is fast and friendly, and I can always rely on this place to have delicious and fresh bagels! read more

Slower then a snail. No clue what they are doing. Used dirty hands to make bagel. Charged for 2 bagels only was getting one. Had to walk out. read more

Wow. So I go in and only three people are in front of me, just waiting to pay. I must have been in line 10 minutes. The poor young guy making bagels was getting worked to death and no one was at the register because the original lady at register was pulling bagels out of the oven. 15-20 people in line later, finally the person making bagels takes off his gloves and I finally get to pay, while trying to keep my toddler content. I also thought I ordered more bagels and there was only 3 in my bag... Maybe I was so distracted by the chaos? I don't understand why at least 4 people were working and one was not staying on the register? Tables were dirty, the napkin and creamer area was a mess. Bagels were acceptable for breuggers but do yourself a favor and find a local spot like Bagel Bin in Huntersville. It's unfortunate the area is lacking good places for bagels. Panera may be a better option too. I should have skipped breakfast and gone to Sangam Indian buffet across the street. Doh. read more

My experience at this location was awesome. The staff was a huge help and made me feel welcomed. The employee Tatiana was such a kind and energetic worker! It was my first time at Brueggers and she took the time to help me pick and choose a sandwich that I would eventually come to love and enjoy. I will be sure to come back. read more

Just look at the string of 1 star or lower ratings of recent postings. I agree with all if them. This used to be my favorite coffee shop in town. Our many international visitors used to love to go to brueggers when here in cornelius. Now it is truly an embarrassment. I do not know hoe brueggers corporate could allow this to happen. Hoping they can close-refurbish-retool the staff- and be a place worth visiting again. read more

OK, normally for this place I'd rate a 1, I've complained to them many times about the issues all noted in other reviews. But today I'm gonna rate 3 and hope they make it back up to a 4 or 5 star. Improvements I seen: 1) more staff (finally) pumping out bagels and customers.. good job... 2) more bagels in the bins (finally) I finally had a selection to choose vs settling..good job.. 3) staff was friendly and courteous .. Good job.. 4) bagels are not as flat as they once were, improving, but needs work.. good job. so, to get more stars here are the improvements needed: 1) Although there were more bagels in the bin at 8:30am, volume was low and I didn't see any cooling on the racks to the left.. Keep an eye on that..But I think you got that covered.. 2) the more bagels you sell (aka: more customers you move along) the more money you make. If some customers want to make this a social gathering with the staff and take on long winded personal conversations, stay focused on your task, still move them along quickly. Other customers don't care about your personal life..(sorry hard truth is brutal sometimes) 3) Bagels don't seem to be full shaped (as in fullness) still somewhat "flat" but have improved from past experiences.. see if you can improve their puffiness like a bagel should be.. but good job on working on progression.. Keep at it I'm seeking improvements. I'll finally be back again, glad I took a shot and came in this morning 8/5/17 8:30am.. read more

The service at this Bruegger's Bagels is horrible, the last two times I was there my "toasted" cream cheese bagel was cold! The customer service was the worse I ever experience at a food place. The co-workers were having personal conversations while preparing my food and were being highly unprofessional. read more

Food is really good, service is good. Couple of tables could have used some wiping down when I got there, would have received a 5 if they had been. read more

They have the worst customer service I've ever experienced. The food was meh, usually slow unless you speak to them like they're 5. The facility is old and run down, and should probably just be closed and replaced by a more reputable bagel shop. read more

I got a bagel and peanut butter, the bagel was cold and chewy as a chewing gum. Music too loud too. read more

This is usually one of my favorite bagel shops. But when you run out of the majority of varitey bagels....you should make more!! BUT instead at 11am, they aren't making anymore...very disappointing. Now I'm on the hunt for a new bagel place......really sad. read more

Visiting Cornelius and wanted to stop for breakfast. Looked on their menu online before going, when we got there and ordered they said that they don't have what we wanted. Ordered 2 bagels and the associate we had was rude. We mistakenly thought he grabbed 2 of the same bagel, which we didn't want and he went on to say that's crap. They should get better nicer people and update their menu. read more

Still horrible 1/2 star needed should be given . Rude it's not just the management now everyone works slower. The sandwiches are terrible. Nothing made fresh. YUCK! Never will go back! read more

Continuously lacking customer service. The general manager and the shift supervisor seemed to have more interaction with each other than with actual guests. They come off like robots when I don't even look you in the eye and just ask you the standard questions. read more

Yummy yummy yummy bagels for breakfast. Lovin it. Id highly recommend stopping for a juice and a cheese bagel with garden veggie spread. Traffic Getty g in and out lightens up around 8:45 am read more