Plenty of parking. If you order through the app you can get free coffee- makes the cost of the bagel reasonable. I got a toasted everything bagel with jalapeños cream cheese- it was ok not much flavor and I will have to have them toast it more next time- it was really light. I waited for them to refill the coffee- all of them were out except the decaf- I was not getting that- lol read more

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My husband and I stopped at this Bruegger's this morning to grab a baker's dozen and cream cheese for the family and I'm so glad we did! There was a long line but it moved quickly and the cashier was super nice. They sliced our bagels and got our order ready faster than I expected. Our bagels were still hot when we got home. We were so impressed! Definitely recommend this location! read more

Bruegger's Bagels - Bagels Near Me - Raleigh, North Carolina

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I've visited a few Bruegger's locations since relocating to the Triangle. It's been an easy go-to to fulfill my New York bagel craving. I've enjoyed the variety of bagels and cream cheese options here. My favorite being the Jalapeño Cheddar bagel. I've also had cold brew coffee here. The Chocolate Cold brew is perfect for chocolate lovers. read more

Bruegger's Bagels - Jalapeño cheddar bagel with veggie cream cheese. Sooo good ! - Bagels Near Me - Raleigh, North Carolina

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Went here for breakfast the day after thanksgiving and it was very popular. I ordered the Vermonter signature breakfast bagel sandwich in which sweet meets savory! Cage-free eggs with pork sausage, bacon, cheddar cheese, Honey Walnut Cream Cheese, and syrup, on a fresh-baked Maple French Toast Gourmet Bagel, but I swapped the bagel for a gourmet cheesy hash brown bagel. It was delicious and big enough to have two meals out of it. The eggs were cooked fresh and the honey walnut cream cheese was amazing. read more

Bruegger's Bagels - Vermonter with gourmet cheesy hash brown bagel - Bagels Near Me - Raleigh, North Carolina

Was visiting by Raleigh and looked for breakfast spots , and this shop was the nearest from where we stayed. .. was crowded and it took sometime in the queue to place our order .. good seating arrangements inside to dine in.. lots of parking outside .. location wise it was ok . Price was also ok .. Service time could improve . Took us 15-20 mins just to order and get our coffee/ bagels . .. coffee was average . Was more watery and wish they could make it better. Bagel with cream cheese was good. .. I also ordered a bagel with egg and it was very very average .. not good at all. They do t make eggs fresh . And the bagel wasn't toasted enough to feel the crunch of the bread/ egg... thought of giving 2.5 , but gave a 3 because I didn't see many other breakfast shops around .. read more

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The response from corporate is the same canned boilerplate that is used every time someone complains. If a live person had actually read my post they would have seen that my first reaction was to contact customer support. It was only after I dinged them here did they take any notice. If they couldn't be bothered to respond the first time I reached out, why would I expect them to now? read more

Bruegger's Bagels - They call this a turkey sandwich. I call it a lettuce and onion sandwich. - Bagels Near Me - Raleigh, North Carolina

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I have been going to this Bruegger's location for 20 years and it is appalling how downhill it has gone in the past few years. I have never seen the service as bad as what I experienced today. I went ~2.5 hours before closing and they barely had any bagels left and it didn't look like they were baking any more. They were making all of the online orderers cancel their orders because they ran out of the bagels, but they were not clearly communicating that, so we witnessed multiple customers stand around for 10+ minutes before being told that their online orders weren't going to be fulfilled and that they needed to cancel it themselves and request a refund online. We went in the middle of the day on a Sunday; it wasn't very busy at all (~3 customers ahead of us in line), yet it still took us 30 minutes to receive our food from when we walked in the door. They had 4 employees working so I'm not sure what was taking so long since it wasn't busy & they barely had any bagels left to serve. At one point, we witnessed the cashier squat down behind the cash register to rest his head on the counter for multiple minutes. There were even customers that came up to the cash register to order that had to wait until he picked up his head and notice them to place their order. After waiting so long for my order, I checked it to make sure it was correct, and they had put the wrong cream cheese on my bagel. They originally offered to just give me a side of the correct cream cheese, but after some pushing, they ended up taking my bagel back, scraping off the wrong cream cheese flavor, and adding the correct flavor. Years ago, customers would place their order where they prepared their food and you could watch the employee make your order and provide any clarification they needed, which resulted in less order errors and more efficient flow in the store. The staff here used to be extremely fast at preparing food (I would estimate it took them less than a minute to prepare a bagel with cream cheese), but today it took the employee about 3 minutes to spread cream cheese on an already toasted bagel. While waiting, we also noticed that the restaurant's sanitation rating was a 90, which is significantly lower than comparable restaurants in the area. After searching in the database online, we saw that there were gross sanitation & food safety violations including team members failing to wash their hands, debris in the ice machine, prepared food being stored under food safe temperatures, and other food contamination issues. We also personally observed the food preparation areas being extremely dirty, and all sorts of residue smeared all over the walls, it is obvious that it had not been cleaned in a while. This location previously scored in the high 90s, but in recent years has scored in the low 90s. It is sad to see how bad this location has gotten recently, I used to love coming here. The poor service we witnessed today is extremely embarrassing and I hope the location manager and/or franchise owner speaks to the staff about their behavior and addresses the cleanliness issue. read more

Bruegger's Bagels - Previous years food sanitation scores - Bagels Near Me - Raleigh, North Carolina

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I kid you not - do not ever order delivery or take out from here. It's the only way to ever ensure you will actually get your smear/spreads for your bagels. I've ordered from here quite a few times and at least 90% they forget. What kind of bagel place can't even remember a basic component to bagels? Not good service if you can't get what you pay for, ever. Not ordering from this place again. Quit ruining people's mornings and wasting our money. read more

11am on a Sunday morning. 2 customers eating inside the store, and nobody in line. That should've told me all I needed to know. Get up to order and they tell me they're out of plain and everything bagels. How are you out of these popular choices at 11am on a weekend? So, I pick two other bagels and head home. Get home and I find that one of the bagels isn't even cooked all the way. I don't mean they didn't toast it or didn't heat it, I mean the bagel was literally half uncooked. It was still raw dough. And extremely flat. How do they not realize this while making my bagel sandwich? Plus, now they have you order at the register instead of how it used to be, so you can't see how your bagel is being made. read more

This place has fallen off so badly throughout the years that they can no longer even make an order properly. You would think paying $10 for a bagel that they could put the right ingredients and toppings on it ... but no they cannot. I had to come in for a remake on an incorrect bagel and one of the workers had the audacity to give me attitude as if I made the mistake? I do not recommend, just go to dunkin where the standards are atleast already lowered. read more

I had to go in twice to get my sandwich reheated to warm up my egg in it. Terrible service, not even an apology on their part.

Bagels are good, but what makes this place special is the people. They work hard to please the customer.

This Brueggers is always great and wonderful service, however my food wasn't cooked all the way. I asked for extra crispy bacon and it was raw. I'm paying $7 already I just want the correct order pleaseee. You have to cook the bacon twice for it to be crispy. I worked at a Brueggers previously. read more

Bruegger's Bagels - This isn't EXTRA CRISPY bacon. Egg & Cheese with Bacon - Bagels Near Me - Raleigh, North Carolina

Every single bagel is sliced unevenly. What happened to slicing them by hand and not in an inconsistent machine. If it is sliced like this, it should not be given to the customer read more

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$7 bagel sandwich I ordered tasted horrible! Equestrian were soaking wet, barely any cream cheese. Interior of store appeared dirty & rundown. On positive note, employees were nice. Sitting areas were blocked off so has to eat in car. This is definitely subpar for the Bruegger's of yesteryear. I'll not ever return. Note to management: Bruegger's was our go-to place since mid-1980's. Customer base is out there but you treat us poorly. Look at the number of bad reviews. If you cared, there would be improvements made. read more

The food was amazing. But the customer service at the register was awful. I placed a online order and had a blueberry muffin and they didn't have any so I asked for a refund or a replace me the girl at the register says "WE DONT GIVE REFUNDS FOR ONLINE ORDERS...AND WE DONT HAVE MUFFINS" which it was understandable but I said I would just take a cookie and that would be fine once i received my cookie from one of the cooks she continued to say "IS THAT ALL YOU WANTED?" I said yes and told her to have a good day the heavyset white female with brunette hair and glasses has a veryyyyy bad attitude. read more

It's bad enough that the restaurant still doesn't allow inside seating long after Starbuck's and Panera's reopened their seating areas. I succumbed to my bagel craving today and put in an order, only to discover that Bruegger's slapped a $0.20 surcharge on most of my favorite bagels. My only question is how close I can get to zeroing my account balance before deleting the Bruegger's app. read more

Well...the staff was very friendly and efficient-a star for them. I ordered a bagel & cream cheese with lettuce, tomato and onion. It was tasty but I thought charging and extra 70 cents for each item... leaf of lettuce, thin slice of tomato & thin slice of onion was kind of excessive. I got a small cup of coffee from the dark roast carafe and it was not very hot and had hints of the flavored coffee (hazelnut?). Yuck! that was more that $10. Seemed a bit pricey. read more

The staff and food are excellent and this location has been around for a while. The feel of the restuarant is great and welcoming. Great place to relax and people watch. read more

This place is just a bummer. I live nearby, so I've been coming here for quite a few years now, but increasingly less and less. The bagels themselves; who knows what you are going to get. If you're lucky, they will look like actual bagels and taste like actual bagels, and maybe be the size of a bagel you've come to expect. More often than not though, they are going to be oddly shaped, poorly baked, flat as a cracker, or some other pitiful version from the world of sad bagel nightmares. I can count on one hand the times I've been here in the last year or two and the bagel was actually even as good as one you'd buy at the grocery store. And then you've got everything else. Will they get your order right? Maybe? Let's say 50/50. Will it be made with anything resembling care? Negative. It's going to be made like the person was being attacked by a bear at the same time, and the toppings are going to be as minimal as the laws of physics allow. Will the customer service be even in the realm of friendly? Also doubtful. There are a couple of nice folks who have been around for a while, so that's not to call them out, but beyond that, it's rough. It's just a poorly run place. You want to give a place the benefit of the doubt when you have an issue or two along the way, but issues are simply the norm here, and they run the gamut. On its best day, it is extremely average. Every time I come here I end up regretting it. It's worth it to drive further to another location or just to eat a bowl of cereal instead. read more

Customer service for door dash is horrible. Always waiting on orders. And they always cater to the in store customers first. When there are several dashers standing there waiting on orders. read more

I love bagels...I thought I should start with that. They are a particular weakness of mine. I am usually fond of Brueggers....not this location. Its like they are completely out of touch on the company play book of making the best bagels outside of NY. All the other locations have served the standard bagel that I have come to love....except this one. I need to clarify..I am not giving a negative review if the company..just this location. The men ( maybe this is the problem) that work the counter rush you thru your decision making and dont allow you to finish, making corrections necessary. The bagels themselves are either over done or under done with no in between. If you dont mind surly and attitude with your bagel ny all means..stop in. If you want friendly to start your day...go to a different location. May I suggest the one on Glenwood...about 2.5 miles away. read more

We ordered the jalapeño and chorizo sandwich, the sausage patties was uncooked and The bagel wasn't toasted long enough, had to threw it away. :( read more

Bruegger's Bagels - Jalapeño chorizo sandwich - Bagels Near Me - Raleigh, North Carolina

This is my favorite bagel place in Raleigh. I moved from NY, I'm picky about it. I love the staff, they remember my name and order. I'm in and out in 5 minutes. Very happy to be a regular here. There are other Brueggers on my route to work, but this location is the best. read more

Love coming here every-time I'm home it was about closing time but there was 5 people in there and they told me they are closed and I cannot come in- it would be different if it was me and 5 other people but just one person. When u already have a whole ass family ordering - rude and terrible customer service won't be returning To this location . read more

The only reason I am giving this location four stars is because of its staff. This restaurant has not had air conditioning for weeks and yet the employstill go through the work day with smiles on their faces! The manager even kindly apologized to me for the heat, knowing I am a frequent customer. I am not the one who is stuck working in those conditions daily and I could just not believe his kindness! This puts such a bad taste in my mouth for the company. They need to be helping this store and their employees. But know that the food is delicious and the service is fabulous when you go! Let me be more clear since the Bruegger's team below didn't seem to understand. The SERVICE is great, BRUEGGERS as a company has some work to do for their employees. read more

I have only visited this location once on a Saturday around 12 pm. It was a little busy but the service was quick, the employees were friendly, and my order was accurate. I highly recommend their coconut coffee and asiago parmesan bagels. I usually like garlic bagels but the ones they sell here are too salty. I would prefer it if they made two separate bagels - one garlic and one salt rather than merging them together. Other than that, my visit was great and I would recommend this location to others! read more

Seriously my favorite bagel place. It's on my way home from my girlfriends place in downtown Raleigh, and I make sure I hit it whenever I'm on my way home. Amazing staff, shout-out Steve and Hoff! Western Brisket is always banging as well. Don't listen to these bitter old men who have nothing to do but leave bad reviews. This will be my first and only yelp review, and I did it for my favorite bagel place ! read more

Worst experience I've ever had at Bregger's. The bagel I got was undercooked and bland. Barely any cream cheese was put on it and was not toasted at all. Save your money and go to New York Bagel next time. Waste of time and money. read more

I guess the close time is optional! Being someone that works service industry, I get it, it's ten minutes before and no you have already shut things down and then here that one comes. Guess what, I serve them, because that's my job. It is super frustrating when a business that is already failing closes early and you just want a take out. Do better creedmore brueggers, you already have a horrible yelp score, and you could turn it around but obviously you are not interested. I guess I'm going to brier creek read more

I give this store in the Stonehenge shopping center five stars because the staff is always friendly and helpful. They know what they're doing and seem to be proud of their job. I don't know why so many other people left bad reviews regarding the service. The service was so good in the store the last time I was there I had to take the time to thank them for helping me start off the day right. read more

THE PUMPKIN IS BACK!! We went there the other day to grab some bagels and cream cheese to take home. As per usual everyone in there was super nice and our order was right. It's a hot minute to get to from our house, regardless of how far it is; we will be back!!! read more

Worst visit to this location ever. Your everything bagels are my favorite, but this time they were ALL undercooked and FLAT. The entire basket was like that. They 100% should NOT be on the line. Baker needs to tighten up. read more

930 sunday morning and my choice was plain - plain or plain Poor mgmt - I get the "food cost" and analytics of customer traffic but the negative customer reviews have to outweigh the shot term savings #customerservice read more

While sweeping the seating area with a broom, the employee stopped, got behind the counter and proceeded to shove her UNWASHED hands after touching a pair of gloves all over. (what did she think the gloves were for - to keep her hands clean from the contamination of the bagels?) She rolled her eyes plenty when I (very hesitantly and politely) asked her to wash her hands. Agree with the previous reviewer - bagels at this location are mostly misshapen and flattened. read more

I called to place my order for the first time. I ordered the western. I didn't know to many things on the menu to eat at this store. The women over the phone did not sound to be patient with me and keep breaking heavy as a "sigh". Upon arriving to the store it was the same experience as over the phone. When I received my order it was tasteless and super soggy. I do not recommend this place at all. read more

I stopped here on a Saturday afternoon. While the seating area was empty, it was also clean and tidy. There was nobody behind the counter, but after waiting a few moments, someone did come out to help. Unfortunately, I think she was new as she was extremely slow. A woman came in behind me and quickly seemed to grow impatient at how long it was taking for my order to be completed, and that there was only one person behind the counter. One major peeve: the cutting board/prep area was filthy. I would definitely suggest they wipe it off once in a while. When I order a sandwich, I don't want the bread picking up smears of mayo, cream cheese, or whatever else is on the board from orders before mine. Also, my sandwich was not properly wrapped when it was bagged, so when I got home and went to eat it, it had come apart and was scattered around the bottom of my bag, and yes, had a big soggy spot on one piece of bread from where it had apparently picked up something wet from the cutting board. Also, a bagel with cream cheese is $2.29 while a plain bagel is $0.99. If I'm paying $1.29 for cream cheese (more than the bagel itself!), I expect a decent amount of cream cheese. I always ask for it on the side and it comes in a plastic ramekin with a lid. I got much less cream cheese at this location than I have ever gotten at a Brueggers before. It seems silly, but seriously, for over a dollar I expect a good amount of cream cheese considering I could have bought an entire block at the store for around $2.50. Overall I think this location could have bumped it up a star or two if they would either train their staff better, or perhaps have more experienced workers partnered with new hires. The girl helping me also had a hard time ringing my order up on the computer, another thing that had me suspecting she was new. Long story short: I'm not going to give one star to a place that I suspect was just having an off day, but I will most likely be sticking to my normal location after this experience. read more

I made. A simple call in for an everything bagel with cream cheese, salmon and avocado. The people were very friendly and memorized the order so when I got there she was quick to repeat it back. I open it to see there isn't any salmon and the avocado was bad. Now I should have checked to make sure it was made properly or at least up to standard. I won't make the mistake of coming to this location again. read more

So the Bruegger rep said to contact customer support. I did. No response. Downgraded to 1 Star.

The employees look miserable as they work. No eye contact. Creates a very dreary experience. Other than that - service and food was great! read more