I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

This practice came highly recommended by coworkers and although the practitioner that was…read morerecommended (Kim) wasn't taking new patients, I had no issue being assigned to someone else. The front desk staff is amazing. The lab ladies are awesome. There are some exceptional nurses here. I wasn't completely satisfied with the way that my care was managed by the first practitioner and am now much happier after an easy switch. This office made that change easy and guilt-free. Referrals have been an issue in the past as both times I was referred elsewhere, it took many weeks to months to be seen. There was also an issue with not getting a returned call from the nurse but this appears to have an isolated incident. These appear to be the consequence of the pandemic. Overall I am happy that my family is here and recommend this practice. We feel well cared for by Tabitha, a HCP who listens and is patient, and her nurse.

Have been going there since I moved to Wilmington in 2021. My original NP left and there has been…read moresome turnover. I don't like that they require you to have bloodwork every six months if you are healthy. Seems like an unnecessary added expense. Looking around for other options

Vanessa and her staff are absolutely awful. The only person that was remotely professional in this…read morepractice was the Dr. I was diagnosed with a kidney infection and then prescribed the wrong antibitoic medication that I took for a week before Eva notified me to get another type of antibiotic. Im extremely well educated with HIPPA regulations and violations and this place is off point with all of the above. I let the first problem with my medicine go .... this second encounter i had to multiple times go in person and call and leave messages to even be able to get a refill. What a headache. Which is exactly what you can expect from this place. Vanessa gave me my diagnosis and told me they would refer me somewhere but has failed to do so. I got aggravated with the front desk not being able to comprehend the fact that just like my paperwork says my preferred name..... is obviously my preferred name. I shouldn't have to hand hold a pharmacy or a doctor's office to do their job when I dont work for either of them. I did offer to apologize to her front desk and she did nothing but talk over me and tell me about her husband chuck Charlie whatever and how he doesn't get upset about his doctors calling him the wrong name..... well im not Vanessa's husband and that has 0 to do with me as a patient. She kicked me out of this practice because she said i was rude and that im not happy with their practice.... welll...... you won't be either if you decide to come here. Its only been a month by the way. Do your research and go elsewhere.

Excellent, caring staff. Wendy, the PA is thorough with expert clinical experience. I highly…read morerecommend this practice.

The office employees are efficient, courteous and Dr. Cosgrove is compassionate, listens to my…read moreconcerns and takes the necessary steps to improve my health. I am extremely happy with the care given me in a timely manner.

I highly recommend this practice! The doctors are efficient and the staff is always so helpful.read more

Good caring treatment. Rock knows his stuff. He is highly skilled and trained. I highly recommend…read morehim.

I see Sophie as my PCP and she is amazing! All the staff is very kind and helpful. Sophie is a…read moregreat listener and has been a HUGE advocate for my health, which I appreciate! I cannot recommend this office enough.

Physicians and nurses: 5 stars Everything else: 1 star…read more Front office folks clearly hate their jobs and take out their misery on every person who walks through the door. I observed this as I waited over 2hrs to be seen despite having scheduled my appointment 2 months previously. So, if you're looking for an outstanding physician and willing to endure a good amount of bullshit to see one, then this is the place for you. P.S. I've been a patient here for over 5 years. None of this is new.

1 star for the horrible office staff. Michelle and Jackie are a complete mess and lack customer…read moreservice,if she doesn't like your questions she will hang up on you. She hung up on me and a licensed insurance agent. Michelle and Jackie are both discriminating against others who purchased their insurance via the Marketplace!! They don't realize that some employers purchase their plans via the Marketplace. Dr. Foxall site indicates it takes Blue Cross plans namely Blue Advantage the plan I have. I called to make my yearly appointment for a physical. Spoke with both Michelle and Jackie. They both first asked me to tell them the name on top of the card, they did not need the subscriber number or group number just the name. They both asked me where I purchased my insurance. This is when they told me I could not see my doctor because I bought insurance from the Marketplace and they do NOT accept it. I said to them, why does it matter where I purchased my insurance your website clearly states you accept Blue Advantage. Bad office. They are terrible. I hope the doctor is unaware and isn't encouraging it. I hope the licensing agency looks into these two employees because they are discriminating against us.

I'm a retired hospital nurse, so I notice things. I can't say enough about the whole OR experience…read moreI had here last week for a knee replacement. Everyone was very kind, professional and knowledgeable. My surgery was seamless, from pre-op to recovery to my hospital room, then next day discharge home. I had a hip replacement up north five years ago and it was a nightmare. I don't hand out compliments if they are not merited. Well done!!!

!! PATIENT CONFIDENTIALITY BROKEN!! I came in not being able to breathe was being yelled at. no one…read morewould answer my questions. i got mocked. When i was asked if my labs could be shared i said NO and then the nurse in this photo her name is Savannah says "oh i heard yes" she turned to her colleague behind her and said you heard yes too right. Then shared me labs. disgusting human being as she smiled. after the phone call i said "i said no you just broke PATIENT CONFIDENTIAL and mocked me saying it to me shrugged her shoulders i told the doctor and he goes "well" then continued on!

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!