My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

MegMade is truly such a special company to work with. They are incredibly professional and…read moreorganized, but at the same time they make you feel completely involved in the design process -- in the best way possible. It feels collaborative, like your vision is genuinely being brought to life rather than just handed off. The quality of both their service and their products is amazing. You can tell they care deeply about craftsmanship and detail, and it shows in the final result. From start to finish, the experience feels thoughtful, elevated, and seamless.

I cannot recommend this company after a nightmare bathroom remodel. They abruptly walked away from…read moreour project unfinished after we challenged them on $3,450 in unused contract allowances they refused to credit back. The Reality of Working With Them: * Poor Quality: It took three attempts to stain the vanity, and the frame still doesn't match the doors. * Dishonesty: They tried to reclassify originally discussed storage as "add-ons" once the project went over their internal budget. * Unprofessional Conduct: After refusing to finish the job, a rep showed up unannounced and uninvited to our home to pitch more work (wallpapering) while the bathroom was still incomplete. * Zero Follow-Through: We are still missing promised light fixtures, faucet handles, and door stoppers. We are lifelong locals and expected professional treatment. Instead, we were left with a mess, inaccurate billing, and a breach of contract. Save yourself the stress and hire someone else.

Caution Advised: Disappointing Experience with ICA Cabinets / L2 Supply Corp - Significant Product…read more& Service Issues I am sharing my experience with ICA Cabinets (also operating as L2 Supply Corp) regarding a kitchen cabinet and quartz countertop project totaling nearly $10,000. The outcome was unsatisfactory due to concerns regarding product quality, communication, and unresolved service issues. All dealings, including payments, paperwork, appointments, stone supplier selection, and material procurement, were handled exclusively through an ICA representative named Leon. The primary concern arose with the "Cemento Gray" kitchen countertop. This countertop exhibits an inconsistent finish, with noticeable variations between shiny and matte areas. Additionally, a persistent sticky residue remains on the surface that has not been removed despite using quartz-approved cleaners. When I inquired about the quartz brand to pursue a warranty claim, ICA informed me they could not identify the manufacturer and stated they suspected it was a generic import without a discernible warranty. ICA sourced the stone from a supplier in Melrose Park. Upon contacting this supplier, I was informed that the inconsistent finish was attributed to errors made by ICA's subcontracted fabricators/installers. However, as all dealings and payments were made directly to ICA, the supplier declined further involvement and advised me to resolve the matter with ICA. ICA refused to accept responsibility or contact their supplier to address the issue. The selection of this stone supplier was made solely by ICA. I repeatedly requested that ICA send their installers back to address the visible flaws on the countertop. I was informed that the installers had already been paid by ICA and would not return. My multiple requests for the installers' contact details eventually yielded only a name, but I could not find a listed phone number or email. Furthermore, ICA failed to document the subcontractors' information on my condo building's official paperwork, despite specific instructions on the forms they completed and signed (photo attached). During the countertop installation, the installers arrived without a professional vacuum for on-site cutting. Both the installers and an ICA representative asked if I could provide one. After an unsuccessful attempt to acquire one from building staff, an ICA representative drove me to Target, where I purchased a small Dirt Devil vacuum at my own expense. I expressed concerns about its adequacy, but was assured it would suffice. It proved ineffective, resulting in dust and debris spreading throughout my newly renovated apartment, including over the new countertops. Following the installation, I discovered that the kitchen sink (purchased through ICA) was damaged, and the countertop had numerous scratches. A week later, a white bathroom countertop (also from ICA) was installed. Upon completion, a large yellow stain was discovered on this countertop. The installers unsuccessfully attempted to remove it and confirmed it would require replacement. ICA did eventually replace the stained bathroom countertop and the damaged kitchen sink. They also buffed out the kitchen countertop scratches using strong solvents. These scratches were identified shortly after installation (marked with blue tape in provided images) and attributed to the ICA subcontracted installers. Regarding the kitchen cabinets, initial appearance was acceptable. However, upon closer inspection, numerous cracks were identified (photos attached). ICA initially stated they would send someone to address these cracks, but subsequently reversed this decision and informed me they would not follow through. My requests to speak with a supervisor or the company owner were repeatedly denied. This situation has resulted in undue stress, wasted time, and unforeseen expenses. I am sharing my detailed experience to assist others in making informed decisions when considering ICA Cabinets / L2 Supply Corp for their home improvement projects.

The staff of this cabinet business spent an inordinate amount of time with me to match a cabinet…read morehandle, and order a cabinet handle, for what I imagine is a meager profit. This location has parking right in front of the store on N. Milwaukee Avenue. Even though the business is not particularly busy with walk-in customers during covid-19, I recommend a call to the store to be sure that they will be open for your arrival. Recommended!

Debra was amazing to work with. She took my ideas and really helped make the finished product…read moreexactly what I needed. I would highly recommend her services and respect her friendly, helpful communication. Great value for something real, hand painted, and local!

Another fabulous kitchen place in the mart! They make their products in a way that places the…read moreleast stress on the environment and has the most functionality. Most of the pieces are interchangeable and made from recycled material which alone is enough to make this company stand out. And their designs are very contemporary so they can really give a nice flair to a home.

Beware! After many, many months, 60 emails and multiple visits to Dom's NYC studio we finally…read morereceived our complete Rimadesio wall system. Dealing with Dom Interiors was a nightmare. We loved the product, but our interactions from the start were discomforting, so we brought our designer in to sit down with their "consultant", share our wall dimensions and finalize the design. When the wall system came in, many weeks late, it was too small for the space. Their response varied from: 1) Telling us they told our designer the size we were ordering was too small but she ordered it anyway (absurd, of course); 2) Telling us to go buy metal disks, on our nickel, to make the system fit; and 3) Ignoring us. Their staff's product knowledge is spotty, ordering is painful, and their customer support lacking. It's shocking that Rimadesio has chosen them as their N. American distributor. We needed one more component and went all the way to Denver to get it to avoid another interaction with Dom.

I've had this review in my drafts for awhile. I visited sometime ago and was impressed with what I…read moresaw. The location has a nice selection of furniture that seems to be beautifully crafted. The pieces are a little pricy, but that's understandable given that they are hand crafted. We visited early one Saturday morning and were there for at least 45 minutes. The store was crowded and there weren't enough employees present to assist waiting customers. We ended up leaving without ever talking to a store associate. We would have considered placing an order, but didn't because of of that. We ended up going to Walter E. Smithe instead and purchasing a dining room table there. Still I'd consider Rustic Elements as a possible option whenever I decide to upgrade my current furniture pieces.

Finally getting around to posting a review. I had searched high & low for a beautiful, good quality…read moretable for my small dining room. A friend of mine told me about Rustic Elements and I'm so glad she did. We visited the showroom and I instantly knew I had found the right place. The staff was very professional and helpful. It was a long wait (understandably) but so worth it. My table is beautiful and I love it!

The store is just opening and is VERY clean and organized. The owner and his son are very kind and…read morehelpful. We wanted a mini fridge but there are no returns. They opened the box, got a thermometer, plug it in and tested it for us! Most of the items are half off or more. Ours was a brand new whirlpool . We're very happy with our purchase!

Wow! Super clean, and sooo ORGANIZED!!! I got amazing deals! Staff is extremely friendly, and so…read morehelpful. Definitely going back!

Ibrahim was the most pleasant sales person I have ever dealt with when buying furniture. He took…read morehis time with us and knew his stuff. He was able to give us any information we asked for and gave us plenty of options. When buying a kitchen table, he was able to show us plenty of options. Love what we bought and very reasonably priced. Was able to take home the same day and not have to wait months for it.

Three things are important when buying furniture. Service, selection and price. Went here looking…read morefor a new bed and mattress. Ibrahim is very knowledgable about his products and answered all of our questions. Showed my wife and me a selection of beds and mattresses. We made our selection and the quoted price was very reasonable. On the day of delivery Mohammed and Jose arrived on time and set the bed up with efficiency and care. If you are looking for a pleasant experience in furniture shopping my wife and I say this is the store for you.