Very nice place, and nice people. The wash and fold is a great…read more service for me. The folding is amazing. Everything is so neat and easy to put back. This was my third wash & fold.

Dropped off my comforter several times for wash and fold and they do a quick turnaround and a great…read morejob. Always friendly staff.

Frances is friendly, attentive, and helpful when you need assistance. Also, it ensures the place is…read moretidy because some people will use fabric dryer sheets, and some people will not pick up after themselves, leaving them inside the dryers or they will fall on the floor and not pick up after themselves, so Frances ensures the place is tidy and clean. Staff is also great and helpful.

From what i've seen this is one fo the more popular wash spots in The City. It's centrally located…read morepretty far up Mission & accessible by a few of the more popular bus routes making it an ideal spot to stop and do laundry. One bonus of being a patron at this establishment is you get a free laundry bag upon signing up. One major downside is the price fluctuates for washing & could easily eat up your laundry bankroll on one of the more expensive days. The location interior is usually pretty quiet & clean the people who frequent the location are also in turn respectful. If the price was lower it would have gotten a higher score but the price point for me makes it "mid pack". Overall this place is a wash spot. Nothing more nothing less. Your money is always good here for sure. Being a POC doesn't seem to have a bearing on the quality of service you receive due to the fact its self service. As you can see from my other reviews I have not had the most pleasant experiences lately in The Bay Area...However! I write these reviews based on my experience so that others will benefit from the experiences that I have. But always do your own research!

I really appreciate the laundry hub staff, clean machines, card operated machines and dryers, and…read morefairly decent prices. I haven't found any laundry mats I like better!

Terrible customer service from worker, the owners inability to add signage when it comes to their…read moretap to pay dryers is honestly unacceptable I lost money because of their lack of ability to add signage that the tap to pay option is only for top dryers and that it does not cover the bottom dryers the worker even expressed to me that she has told the owners to put signage but they are yet to do so, the owners lack of urgency is unacceptable Go to launderland over by 2020 Ocean avenue, at least their customer service is good and both tap to pay options work unlike this place

Solid 3.5 star laundromat. New owners have definitely invested in marketing, new signs, fresh coat…read moreof paint, etc. There's no attendant on staff, so despite all the signs referencing wash & fold same-day service, it's not obvious how one would receive this service. I appreciate the new tap to pay app (100% what made me give it a chance again) but I wish they would invest in some basic laundromat things too like the broken soap vending machine, a coin machine that takes more than 1s and 5s, more than two laundry caddies, and cleaning of the floors and surfaces. Also very sad that one of their new signs cover 80% of the only window, it makes it much less enjoyable to linger in there. Also a note -- signs say all machines have card readers with a tap to pay graphic, but it's not a true tap to pay system like some other laundromats in the area, you must download an app and load money that way. That said, the app is nice and I haven't had any problems with it, other than needing to load $10 at a time.

I live across the street and have been using this laundromat for 5 years. There has never been a…read moreworking number so if anything breaks you can be refunded. I've rarely crossed passed with anyone who works here or maybe cleans, only once when I did was I told they don't have a number and the only way I'll be refunded is if it happened right then. Today I used one of the new machines and it broke but wouldn't open so I had to wait the full cycle. I tried calling the number posted on all the websites and in the laundromat and it's disconnected. I'm now late to work and having to rewash all of my stuff.

Very clean and convenient laundromat. Workers are helpful if you need help with anything. All…read moremachines take credit card but you can also use quarters. They also offer laundry wash and fold service but I have not tried this. I come here most weeks and almost never have to wait for a washing machine or dryer. Three different sized washing machines running between 5-12$. Dryers are 25c for 6min.

AVOID AVOID AVOID!!!…read more After weeks of calls, unanswered messages, and repeated promises that a manager would contact me, I finally received a callback only after reaching a number listed on my credit card transaction details. The representative was immediately defensive, repeatedly talked over me, dismissed my concerns, blamed me for the damage they caused, and insisted that her experience justified ignoring my written garment-care instructions. I had explicitly requested hang drying, yet multiple expensive garments were returned shrunken and damaged. Two of the worst-affected shirts had never been washed before Laundré handled them. Rather than investigate or offer a remedy, the representative said they would increase my existing charge and bill me additional hang-dry fees because those fees had not been applied correctly, while dismissing the possibility that the missing charges reflected the requested service not being performed. She also denied any recollection of a documented 30-minute pre-subscription call and focused on how I obtained the business number instead of why nobody had returned my calls. Mistakes happen, and this is exactly the kind of local business I would have loved to support. Laundré presents itself as an environmentally conscious, community-oriented service that takes thoughtful care of customers' clothing, and I likely would have given them substantial repeat business. Instead, the aggressive and dismissive response, combined with the complete refusal to listen or meaningfully investigate my concerns left such a terrible taste in my mouth and I am leaving this review as a warning. Do not take your clothes here. Do not risk it. Reaching anyone with authority is nearly impossible: calls and messages go unanswered, employees repeatedly promise a manager will call back, and those callbacks never happen. They can never admit any fault of their own and always double down.

If you come the wrong time on the weekends it could be overly crowded…read more They recently put up a large rainbow flag, kind of break the neighborhood laidback vibe for me. I want a chill place with no political stuff. thanks for trying to solve the machine issue though, it's number 02.

Not trying to give a bad review to hurt the business but moreso to grab their attention…read more I use to come here all the time before new owners took over. Not sure if they're in the process of renovating but even when I came here few months back, it still looked the same so I don't think they're in a renovating process or it would have been done by now. Quarters use to give 7 minutes and now they give 5 minutes. You'll get your basic laundry needs done here if you're just coming to wash and dry clothes. I personally haven't used their services but seems like they're great base on other reviews. There's some cute decors around the place now but the place is absolutely filthy which is ironic when it's a place you come to get your clothes cleaned. Machines are dusty, found pet hair or some kind of fur in some machines, floors are dirty, and it looks like someone was sleeping here and left their blanket here. A worker came in and didn't even bother getting rid of it. There's wooden boards around the place too and benches are dirty which sucks if you want to just stay, relax, and wait for your laundry. Some pros: they have a vending machine for snacks and laundry needs and they have a scan and pay on some of their machines.

How the mighty have fallen. What was once a clean, well-run laundromat has gone down the tubes…read moredramatically. Wildly overpriced, half the dryers don't get hot, and no sign of an attendant. Word of mouth from another patron is that the owner will close this location in October 2025. Feels like he's already quit.

Not the same after the remodel. Half as much space and machines, no TV or couches…read more There's still some renovations happening but ATM I can't recommend.

I can't say I ever imagined I'd be giving a review for a laundromat, but I had a really nice…read moreexperience today at Pure Laundry. The machines are new, and everything about the space there felt new and fresh. The man that was there checked in with me to genuinely make sure I was having a good experience, and he was really helpful.

Great machines, clean and nice staff ! I'll definitely be back again. Easy to use since they offer…read morecredit cards and cash