Awesome cleaner. Made the switch to this spot recently and well worth it. They take care of your…read moreclothes and very reasonable prices.

This review is more for the tailor/seamstress and less for the shop…read more I brought in a dress that needed to have the zipper replaced. I was promised a Friday pickup. Which was perfect since I was wearing the dress for an event on Sunday. I came into the shop on Friday and picked up my dry cleaning and was told the dress wasn't ready, and to come back the next day. Which to be frank was annoying. I drove out from Dana Point to Santa Ana since I had read amazing reviews. Later I got a call from the shop that the tailor had to order more zippers and the dress wouldn't be ready till sometime next week. Which sucked, since I had to scramble at the last minute to find a new outfit. While I appreciated the heads up from the store, they need a better prepared tailor. I sadly will not be returning again.

I came here to have my wedding dress and husband's suit - and some older hand me down jackets -…read morecleaned after our wedding, as well as did the dress treatment with them. I am EXTREMELY satisfied with the value, quality of care and cleanliness of everything. Turn around on the suits and jackets was a couple days. The dress took about 3 weeks for the cleaning/treatment/boxing (please note this is not an air packaged type boxing - I did not ask for that so I am not sure if it is an option here, but I did not seek that type of boxing). The skirt of my dress was one piece but had many layers, which made it large and poofy (pic included shows dress bustled so the train looks like an added layer) so I did not expect it back as fast and they did advise it would be a couple weeks. The dress had dirt along the bottom layers and had been stepped on by just about everyone we took pictures with at the wedding, as well as some make up on the inside from covering my tan lines. I did not pull the dress out of the box, but did look through some of it (I was afraid I could not get it back in the box as neatly) and it looks beautiful. I was told by family members beforehand that you always expect your dress to get dirty on your wedding day somehow and to not worry if the dirt stains, so I am very delighted in how clean the dress is! The make up was able to be cleaned off the inside and the skirt looks clean, too! The hand me down jackets are not machine washable and are decades old. My husband was so worried about taking care of them himself because he wants to be able to wear them while keeping them wearable over the years. Those were also returned in great condition and appear to have been cleaned well. We will definitely be using their services again and recommending them to those looking for these services!

Wow. Just picked up my clothes from the Tustin location Sunday morning. The lady working the front…read morecounter was absolutely the rudest individual I have encountered in a long time. I walked in and greeted her with a good morning and she was a complete b...ch! Will never return!

Front desk service is prompt, and staff is pleasant and informative on talking about pricing. Did…read morealso ask if you were a new customer, but unfortunately, the coupon only applies to certain type of service and not to overall cost, which is unfortunate. As a new customer, having some of that availability for discount would be much appreciated and likely would earn my repeat Business. I realize owning a business in the local Irvine area, likely has higher rent so margins may be more difficult to meet. However, just a mile or two within its radius or other dry cleaners where hemming is much cheaper as well as laundering service. Hemming at this location was $20 for any type of material and length. Laundering for dress shirts and lab coats alone was 5.50 alone, if I recall correctly. I would use this location if I'm in a pinch in the future.

Paid $100 for dry cleaning and stain removal services for my after party dress. When I showed them…read morethe stain, they said they would be able to fix it. The did clean some of the stain but not completely. The dress was ready when they said it would be, but disappointed the stain couldn't be removed, especially for the price

Really happy with this service. Parking is easy to find and the staff is friendly. I usually drop…read moremy clothes off for their wash and fold service and their prices are fair. I was busy one week and gave their pick up and delivery service a try. Process was seamless the quality was consistent.

We used their pickup/delivery service for several bags of laundry/linens. The process was so simple…read more- you can schedule a pickup on their website, give specifications, and choose a pickup/delivery date. I was able to schedule late Monday night for pickup on Tuesday, and everything was neatly folded and delivered by noon on Wednesday. They notify you via text about 15m before pickup and delivery, everything is done contactless.

Tl;dr: Horrible quality, even worse customer service. Would give 0 stars if possible. Don't risk…read moreyour clothes here. This was my first visit to Chase Cleaners, and it will absolutely be my last. I dropped off a rarely worn blazer in pristine condition and picked it up with a distinct tear (see attached image). Mistakes happen, but what followed when I showed the manager / owner was truly unhinged. Instead of taking responsibility, he was rude, dismissive, and condescending. First he denied it, then was dismissive ("I clean thousands of garments every day, the majority are fine"), and then insulting -- when he literally accused me of tearing my own property to try and scam him. It's laughable. Look, this is Irvine. The notion that anyone around here is trying to scam a dry cleaner out of a few bucks is ridiculous. We have better things to do. Learn from me and take your business elsewhere, not to these incompetent cleaners. Awful quality and an even worse attitude.

Second try with these people, they shrank my merlino wool cardigan to the point that it is now…read moreunwearable, after I specifically asked them to avoid shrinkage and be gentle with it. That's a $300 shirt ruined by an $8 laundry job. Do not trust these people with quality fabrics, they have no idea how to clean anything besides cheap cotton and polyester.

Rarely write reviews, nonetheless this place succeeds all expectations of a dry cleaners. The…read moreservice is far superior to any cleaners in the area, came in at 2 when pick up was at 5 and the offered to rush inspection for me told them it was fine and i could just come back later. I ended up running late about 15 mins after they closed, I gave them a quick call they the said they would wait for me. When I picked up late i was greeted with a smile and even a discount on payment. Quality of work is absolutely exceptional as well, had 5 pants and 1 shirt totaling about 8k in value so I am very picky and through when walking my garments through with the cleaner, he displayed great understanding of the care that was expected of him for such pants. I also had a loose thread on one of the pairs and they cleaned it up perfectly no charge. All this to say THIS IS MY GO TO CLEANER NOW

I'm very disappointed with the alterations service at this dry cleaner…read more I brought in a few pairs of pants to be hemmed, but they were shortened far too much. When I returned them to be fixed, they took the pants completely apart and changed the stitching throughout--even the rise/crotch area and the top/waist section. Now the fit is completely ruined and the pants don't fit the way they originally did. The owners son is really rude and even didn't apologize for running my pants. Overall, this was not a good experience, and I would not recommend this place for alterations.

Here's a polished review you can post:…read more I cannot say enough good things about this dry cleaner! On Wednesday, I called in a bit of a panic to see if they could dry clean my son's military uniforms in time for his encampment. The sweet lady who answered the phone immediately put me at ease and told me it would be no problem if I dropped them off Thursday morning--they would have everything ready by Friday. When I arrived Thursday, I was juggling my baby and the uniforms, and before I could even get everything together, a gentleman came running out of the store to help me carry the clothes inside. That level of customer service is rare these days and truly meant a lot. Not only were they incredibly friendly and accommodating, but the uniforms came back looking fantastic. The quality of the work was excellent, the turnaround time was amazingly fast, and the pricing was more than fair. If you're looking for a dry cleaner that genuinely cares about its customers, this is the place. Their customer service is off the charts, their work is top-notch, and they went above and beyond to make sure my son had his uniforms back in time for his encampment. Thank you so much for your kindness, professionalism, and outstanding service. You have earned a customer for life!

I have been going to Mr. Kim's Tustin Cleaning Center for many years, both for dry cleaning as well…read moreas for alterations of all kinds (including some especially complex alteration requests). They do a fantastic job every single time, and are a true hidden treasure and an asset to their community. I recommend them very highly!

I gave them a dress to dry clean and it came back ripped at the seams. They also STAPLED the dry…read morecleaning number onto the delicate material of the dress. They only take cash as well. Enough said I think.

I asked for a dressed to be hemmed up. Gets the job done and reasonable pricing. Easy parking as…read morewell