Tl;dr: Horrible quality, even worse customer service. Would give 0 stars if possible. Don't risk your clothes here. This was my first visit to Chase Cleaners, and it will absolutely be my last. I dropped off a rarely worn blazer in pristine condition and picked it up with a distinct tear (see attached image). Mistakes happen, but what followed when I showed the manager / owner was truly unhinged. Instead of taking responsibility, he was rude, dismissive, and condescending. First he denied it, then was dismissive ("I clean thousands of garments every day, the majority are fine"), and then insulting -- when he literally accused me of tearing my own property to try and scam him. It's laughable. Look, this is Irvine. The notion that anyone around here is trying to scam a dry cleaner out of a few bucks is ridiculous. We have better things to do. Learn from me and take your business elsewhere, not to these incompetent cleaners. Awful quality and an even worse attitude. read more

Chase Cleaners - Before vs After picture of a blazer I took to Chase Cleaners for dry cleaning. self-explanatory. - Dry Cleaning Near Me - Tustin, California

Second try with these people, they shrank my merlino wool cardigan to the point that it is now unwearable, after I specifically asked them to avoid shrinkage and be gentle with it. That's a $300 shirt ruined by an $8 laundry job. Do not trust these people with quality fabrics, they have no idea how to clean anything besides cheap cotton and polyester. read more

Be cautious when using this business. I was a regular customer and was repeatedly charged over $80 for just five pieces of clothing. The employee I believe to be the owner usually handled my transactions -- a short Asian woman with black hair -- consistently charged me these higher prices. On two occasions when she was not present, other employees charged me what appeared to be a much more reasonable price, around $40, which seemed more appropriate for the same services. Additionally, I was once quoted $96 simply to tighten a dress, which felt excessive. I opted out. At the time, I did not question their conduct, but later realized the pricing seemed inconsistent and significantly higher when the owner assisted me. I also noticed that pricing is not clearly posted, which makes it difficult for customers to know what to expect. Beyond pricing concerns, I found the customer service to be poor. It often felt uncomfortable asking questions due to the dismissive attitude I experienced. I'm sharing this to help others be aware and to encourage transparency in pricing and customer service. read more

Took my shirts to get fty cleaned on July 7 2025 and they did a great job with them. Owner was very polite and friendly and applied 30% discount for me on an expired coupon also! I will return and recommend others to them read more

Dishonest business practice and rude customer service. There are two locations, Irvine and Tustin, under the same ownership, as a new customer we presented the 30% off coupon (for new customers) and 20% off coupon (if presented at pick-up) to the Irvine location and they (the owner and staff) refused to accept it with all kinds of excuses e.g. not presented at drop-off, etc., totally subpar and "don't care" customer service. Our first and last time, there are many better dry cleaners in Irvine, AVOID these stores at all costs! read more

Chase Cleaners - Dry Cleaning Near Me - Tustin, California

I've been a loyal customer of this dry cleaner for over two years, spending more than $1,400 with them during that time. Unfortunately, my recent experience was unacceptable and has ended my relationship with this company. I dropped off my clothes in perfect condition. A week after picking them up, when I went to wear two of my designer shirts -- one worth $2,500 and the other $1,200 -- I found holes in the exact same spot (upper left chest area). I immediately went back to the store and explained what happened, knowing for a fact the damage occurred here. The manager, Lulu, told me they are not responsible for anything once you leave the store. She was rude, dismissive, and completely unwilling to work with me. I asked for their insurance information to file a claim -- she refused. I asked multiple times for the owner's contact information -- she refused again. Instead, she told me to "take her to court." I work hard for my money and take pride in my clothing. This level of disregard for customer property and refusal to take responsibility is unacceptable. I strongly encourage anyone who uses this business to thoroughly check every item before leaving the store. As for me, I will be taking my business to a place that respects both their customers and their clothing. read more

Was a satisfied customer up until I had noticed that my pricing on small waist alterations continued to go up each time. So make note because they'll change pricing on you each time. I had dropped off some pants and was told I wouldn't be given the price this time until I picked them up. Well.. I gave them the benefit of the doubt and was hit with a ridiculous amount. The girl that was up at the front had a smirk on her face the entire time when I asked why it was so much. And that what was my set price because every time I go in, I get different pricing for the same thing I always go in for. I would've continued to be a loyal long term customer, but their dishonesty has made them lose another customer. read more

Just moved to the area and my apartment is right down the road. I like a dry cleaner with onsite facilities and found Chase Cleaners #2 on Dupont. I had 25 pieces of laundry since I was moving for the last month and could not get to the cleaners. I always dry clean all my clothes, except undergarments and socks, and usually the majority are my French Cuff Dress Shirts which for years have always been laundered. I take them in on a Saturday, I think it was the owner was trying to take my clothes in and was talking on the phone so he was not really paying attention. Look if you need to talk on the phone, I understand but don't try to process an order when your doing something else. Regardless, I had a stain on a dress shirt and showed him at which time he said it should be dry cleaned. I told him that usually laundry does the trick, not my first rodeo, but he stated dry cleaning will get them cleaner. I asked how much a couple of times but he was on the phone and just counted my clothes as pieces even though I had two suits and wanted him to keep the correct pants with the correct jacket since are different materials. No he just counted and it totaled 25 pieces. Out of those 25 pieces, 13 of them should have been laundered, but he did dry clean even though I asked him for laundry. So why do dry clean instead of laundry??? Because he charges $12.00 for dry clean and $5.00 for laundry, so in essence I was overcharged by $7.00 on 13 pieces for a total of $91.00 over the laundry price. My total price was $252.00 at $12.00 a piece. So lesson learned. Just so you know, THEY ARE WORST AND DISHONEST DRY CLEANERS I HAVE EVER USED. I have been getting my dry cleaning done for 35 years, and this is the worst place which just gouges the customers. Oh and just in case your wondering, the shirts don't look any different than if they were laundered, except they cost $7.00 more. Randy R. read more

Very Disappointed with Service and Response I dropped off my husband's leather jacket at this cleaning company almost two months ago. The jacket, which cost $600, had a mold smell after cleaning, and I brought it back immediately to address the issue. To my surprise, the lady at the front desk told me that it's normal for leather to smell like mold after cleaning and that "everyone accepts this smell." This is completely unacceptable to me - not only because I have mold allergies, but also because mold (and its odor) is not something anyone should "accept" on freshly cleaned clothing, especially on expensive leather. When I explained my concern and health issues, the response was essentially, "Sorry, we can't help you." So now I'm left with an expensive jacket that still smells like mold, and no support from the business that cleaned it. I'm extremely disappointed in the lack of professionalism and accountability. If you're sensitive to mold, expect quality service for premium items, or value proper customer care - I do not recommend this place. read more

Been coming here faithfully the past few months and I have to say, they are consistent and trustworthy. Multiple times I have arrived early in the morning and asked for a same-day cleaning and they were able to accommodate! The morning manager is always kind and owner is a wonderful lady who truly takes care of her clients. Her team provides great service and I am a regular, happy customer. Thanks Luna! read more

I love Chase Cleaners! I've been using them since 2012. 100% happy with the cleaning and alterations. I recently took a cashmere sweater that had unexplained spots I couldn't get out with handwashing. Within two days they had worked their magic! Totally spot free!!! Thank you, Chase Cleaners! read more

I know people don't normally rave about their dry cleaners but these people are amazing and they deserve a second review on top of the first. We've been going there for 3 or 4 years and, naturally, over time things happen. We had an issue with a garment (a linen jacket, specifically) and, unlike any cleaners we've been to in the past, they pulled out every stop to make it right. Above and beyond doesn't even begin to describe it. Our appreciation for them is through the roof. Again, I know people don't normally rave about a service like this; Their team has 100% earned it! read more

I wish the price was more reasonable ! Good customer service overall. Quality of work is good. Convenient

Reliable dry cleaning services! They offer 30% discount as a new customer and then when I went back they gave a 20% coupon for my next visit. I had a couple of semi-formal dresses that needed dry cleaning and they both had stains on them that came off right after. They're super quick too. Every time they tell me a pick-up date I would get a text saying my dress was ready a day earlier read more

I rarely use dry cleaning services but need my comforter to get cleaned. Very reasonable prices! It turned out to be $27 for my queen sized comforter to get cleaned. Friendly staff! My comforter was completed right on time. I called on a Tuesday and my comforter was ready for pick up by Friday at 5pm. read more

This is the only good dry cleaners in a 15 mile radius. I've tried them all over the years and this one is by far the most consistent and has the best customer service. Don't trust your cloths with anyone else. I've been coming back here for almost 10 years. read more

This Place Is Quick And Affordable Service Is On Point And The Quality On My shirt is Perfect will be coming back again.

if there are negative stars, I would give it brought a canada goose jacket(blue) for it to be dry cleaned because of 1 pea size stain came back after 2 days just to see the stain got bigger and now it has multiple stains on the front returned it back and was told to come back after 2 days went back and the stains is still on the jacket and now much more visible and upon checking the whole jacket I noticed another stain on the sleave brought the jacket there to be cleaned but instead I got it back with multiple dark stains all over the front. the jacket cost a lot of money and I took good care of it just to see a dry cleaner ruin it read more

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So I found this new cleaners and i have been using them for a few months to clean and do alterations. One of the ladies altered a jacket for me and did a amazing job. I went in today for a alteration of a dress because I have lost 40 pounds. It was a different lady this time and obvious that she did not want to do it when I came in. She told me to try the dress on. Then when I came out she said oh here's a belt , put that on. If I wanted to have the belt on with it I would. Then she says look the belt makes it look better! You don't need it taken in just wear a belt, instead of just doing what I asked her to do when it was clearly room on both sides to be taken in. It was obvious when I came in she did not want to help me. Then as I walked out she says I saved you some money. So rude. I will be taking my business elsewhere where cleaners respect their customers. read more

1 Star is for their service. The other star is for my stupidity. In choosing this place, I did not do enough research and so this is karma knocking me on the head telling me what an idiot I am. Based on my prior dry cleaning experience, the 16 pieces I brought in to be dry cleaned should be at most $80-$90 bucks. There were two suits, 3 pants, some dresses, and dress shirts. I naively thought that I should expect the same. Boy was I wrong!! I should have known something was fishy when they didn't ask me to pay for the clothes when I dropped them off. When I picked up my stuff, I was hit in the wallet with a $133+ charge!! There is no price list posted and when you ask for one, they can't really print it out. When they give you your receipt, they give you the total price on the ticket. You need to specially ask for an itemized receipt so you can actually see what things cost. So, for the benefit of the better good, I will be posting my receipts here. Be an informed consumer and know what you're paying for! (Most people seem to come in with a coupon-maybe with a coupon this place is more affordable). read more

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NEVER.COMING.BACK. I've had a chance to use this business at least three times. The main reason is that they are the closest location to my house. Each time I've picked up my dry-cleaned items, I am just SHOCKED at the high cost. They DO NOT list prices of items in their store or on their website. For this last and final visit, I thought I'd be a bit smarter about it and ask for the price and pay for my purchase ahead of time. It was at least $8 to get a child's tuxedo jacket dry-cleaned. I paid the $8 before leaving and was apparently given a pick-up slip (and not a receipt). However, upon picking it up today, I was asked to pay the $8 again since they apparently have a policy that customers are not allowed to pay ahead of time. Needless to say, this is my LAST TIME using this business. EDIT: To add insult to injury, I discovered the pic while having my son try on the suit. No mention that they weren't able to take out the stain before I left the store. read more

Chase Cleaners - I was not made aware of this note before leaving the dry cleaners. Also, the lapel was not starched so it now flops on the suit. - Dry Cleaning Near Me - Tustin, California

I have been coming here ever since I moved to the OC. Highly recommended. I had both my wife's wedding dress and my suit dry cleaned here and stored in a cute box. Great value for quality workmanship. read more

I want to ask the owner as well as Yelp about this. I brought my wool blanket for dry cleaning today, however I was refused to use 30% off Check-In Offer. The lady said it is not for household item and it is only for suits, pants, etc. However, this Yelp offer does not say anything such a clause. They are using as bait to lure the first time customers. I tried to support women-owned business, but I was very much disappointed with their way to do business. read more

Chase Cleaners - Dry Cleaning Near Me - Tustin, California

Quick and friendly service. The prices are reasonable, and a convenient location. Highly recommend

GUYS SOS! Too many people not wearing masks. Be sure to take hand sanitizer and/or soap with you if you use this facility.. read more

I love how fast this place is. I don't dare to try and wash some of my jackets, but I can always quickly get it done here! read more

Chase Cleaners - Dry Cleaning Near Me - Tustin, California

Have been previously happy with the staff and service here the last year or so. Until last week I picked up my dry cleaning and they shrank a pair of $800 Max Mara slacks and a $450 Staud dress. Both are less than 6 months old. And I have actually lost weight for a wedding gown fitting this past few weeks so it's not an issue of me gaining weight. The pants are 2 inches shorter and look ridiculous. The dress is so tight I can barely zip it up Needless to say I won't be returning. This is too much money to lose for even one bad experience. read more

I have been a customer here for a while now and me my daughter and my husband always come here to get our cloths cleaned, and the person was being rude and they were trying to argue with me. I noticed that the person cleaning my cloths actually ruined my cloths and my daughters cloths. I won't be coming back here again, and both of the cloths i got costed $76 and the person helping me was not being polite or helpful in anyway. read more

They are not good with customer service and were unable to take the stains i will be going to different cleaners

This place is by far the cheapest I've seen and they did a good job with my Extra large king size comforter! It smells so clean.

We have been using Chase Cleaners for over 20 years and would recommend them 20 times over! We moved from the area about 7 years ago but still make the trip twice a month. The owner, Luna is very friendly and a super conscientious businessperson. read more

Quick and reasonably priced for alterations but didn't do what I expected to have done. I would go be it another shot , hopefully it will be done correctly. 5/15/19...came here for couple of simple repairs was quote one price, then got charged DOUBLED. Time to look for a new drycleaner. read more

The best cleaner in Irvine! After your first visit, you'll receive 20% off coupon for your next one. I've used 20 + dry cleaners from the Irvine Costa Mesa Irvine area, this store has never failed me once. read more

Very bad experience. I only went to this cleaners twice. First time, my shirt was discolored and the second time they cut off the tie back from my very expensive silk top. The first time, when I dropped off my clothes one lady who had just picked up her top was so upset, she kept telling them my shirt was a vibrant green and now it's a dull green, the poor woman was so upset, they had damaged and discolored her beautiful top. That should have been a warning for me! Now I have two damaged tops from them. Worse dry cleaner experience ever. read more

They washed my silk comforter instead of dry cleaning... years ago. I stopped going there. Last month, My husband took his friend's suites for press only - they charged him $50.00 ! read more

They not only failed to remove the stains but ruined my cashmere cardigan, turtleneck and skirt worth $500 and blamed it on the material and stain!!!! read more

Friendly and helpful. I wanted three dress shirts to be ironed for the next day and they accomodated that.

I did not receive my 25% Wednesday special coupon discount. I was told I did not get the discount because it was shirts. I explained to the older lady, I presented the coupon to her when I brought shirts in and she did not say anything at that time that it wasn't covered under that coupon. Then she said I should have read the coupon. It would not have been an issue if she mentioned it wasn't covered when I brought shirts into the cleaners, but to blame a customer is not good. I paid for the shirts and explained to her I will not be coming back. Then she started saying God bless you, over and over again. I found that offensive. Chase cleaners needs to train their employees how to handle customer satisfaction issues. I was referred to this cleaner, I will not be going back and warn my friends watch out for bait and switch at this cleaner. read more

I am updating my previous review. Short summary: they misdelivered my dress shirt to another customer because of a name mismatch between my wife's name and this other customer. At first, the workers were not helpful and made many excuses, including trying to blame my wife. However, I will give credit when it is warranted. My dress shirt was eventually recovered and they were apologetic, but getting to this point caused a lot of frustration and required expenditure of time on our part -- we had to go to the dry cleaner 3 different times to get this resolved. This is unacceptable and Chase needs to improve in this area or at least don't assume your customer is lying to you when they report a missing article of clothing. I am a busy professional and it's not worth my time or hassle to deal with a missing shirt. read more

Chase Cleaners - Dry Cleaning Near Me - Tustin, California

Absolutey the BEST cleaners in town and I highly recommend them! Luna and the team at Chase Cleaners always goes out of their way for their customers and they treat us like family. Love the people who work there and I love what they do! :) read more