I tried calling to get an estimate on chimney cleaning. The woman I spoke to used her soft bedroom…read morevoice which made it difficult to understand what she was saying and when I explained I was having difficulty understanding she hung up. These are the type of employees who cause you to loose business.

I don't think I've ever had a more disappointing experience. I purchase a pellet stove from here 2…read moremonths ago and still waiting to have it installed. I've made multiple phone calls and trips to the store with no progress. I found out on my last visit that after a month they had not even ordered the necessary parts for installation. the gentleman that sold me the stove never even remembers who I am. At one visit he didn't even realize that the pellet stove was already there. the excuse I'm given is "we are just so busy." Which I think is great but if you can't handle the business then maybe you don't deserve it.

Amazing service and reasonable pricing. We purchased a Quadra-Fire Trekker stove and couldn't be…read moremore satisfied. Before purchasing, we shopped around and found American Hearth provided what we needed at a wonderful price point. Chris is extremely knowledgeable and very helpful. Installation was professional and done in a reasonable time. I always like supporting local businesses and American Hearth certainly provided excellent service.

The Fireplace Guys were able to fix my fireplace quickly and efficiently. I would definitely hire…read moreagain!!

I can recommend The Fireplace Guys with zero hesitation. He is personable, thorough, highly…read moreknowledgeable and above all - fair. He's a straight shooter . Tony's company was my second appointment regarding the inspection of my wood fireplace. The first overlooked many things including issues that risked my health including the boiler flue and crock.Tony came out and checked/inspected my systems.They found profound defects due to a previously unknown fire at a my recently purchased property. Was it not for Tony's professionalism and thoroughness, I may have been at risk. He gave me a quote I found more than fair, did the work in a very timely fashion, and was completely fair and compassionate. I will use him again, and you should too.

Juan was extremely professional and knowledgable! He installed two toilets and a kitchen faucet…read more Excellent craftsmanship and reasonable pricing. Highly recommend!!

From the owner: We provide plumbing repairs and fireplaces repairs and service…read more Give us a chance and give us a call. “We strive for excellences”

We used this company in 2017 when we first bought our home in Annapolis, to service the two gas…read morefireplaces, when the propane was first reconnected. Last year, I had noticed some problems (noise, stopping & starting) with the fan blower, and this year, we knew we needed a repair. I finally found their phone number and scheduled an appointment. Their office & scheduling functions are very professional. Rob came out today, right on time, and replaced the fan blower assembly. It is much quieter now. He explained everything as he made the repairs, and now we are all set up for the winter holidays.

Every so often you come across a service that makes you realize this is how it's supposed to be…read more Easy to schedule, confirmed and showed up on time, made efficient use of time and reasonably priced. Rob is obviously knowledgeable and patiently explained things to me. He did a thorough and meticulous job. Unquestionably our go to for gas fireplace service from now on.

So happy with out fireplace. This company has great communication and they completed in 2 visits…read more My fireplace was in bad need of repair with cracks and unusable dampner and they did a great job. They even fit me in before Christmas ahead of schedule. Wasn't cheap but considering amount of work done I think it's been totally worth it. We've enjoyed several fires during this abnormally cold winter. Would recommend this company they know what they're doing.

We wanted to get our Chimney inspected. It took about two months for me to get my inspection…read moreappointment. They don't follow up on paperwork easily. I had to call back to receive my invoice. I called again so that I could make an appointment for the work they said need to be done on the outside of our Chimney. Still waiting for a response. This is something that has to be done in warmer weather because of the bricks and outside Chimney work. I will update my review when the job is completed. Which includes setting up an appointment for the additional work need outside of my Chimney with the brick work. I do appreciate their honesty about for safety reasons to not use the fireplace.

Not helpful. Was advised to "just watch you tube" when I asked how this works. And it was put back…read moretogether improperly as you can see by photos. And to top it off, it's not working. $275 in the crapper.

Once again we can't praise this store enough customer service is outstanding and the price of the…read morepellets you can't beat it, We Love This Place! My wife and I come here at least 3 times in the winter for the best pellets! They last longer and burn slow