NOT MAD JUS DISAPPOINTED & DONT JUDGE A BOOK BY ITS COVER!!! Came from fort worth maybe 3 other people in the store & employees were jus standing around talking to each other an hour & a half after they opened only had pendants & rings out.didnt even try to great Brought a friend as a decoy that needed repairs. He was able to snag a girl before she walked away jus to repeat what he already told her was the problems "possibly a new employee thats jus still learning the ropes?" But me I jus got the stink face no help offered from everyone working which I found comical. While the guy in the back did a good job on fixing my buddy's watch, bracelet & chain. The employees out front slacked in every way, jumping around, walking past & or ignoring customers that have been waiting for help to make a purchase but they'ld rather help a looker that came in later that walked out after hearing a price. Asked the weird dude with pearl hoops in his ears a question & he acted like my friend was talkin to him. So the jeweler made $80 on repairs from my friend & up front sales lost a $3000+ sale do to shitty customer service/training... Suggestions: New manager, retrain & or hire new staff... A customer shouldn't be ignored & have to flag an employee that's jus standing around walkin back n forth when they are 1 of the only customers in the store. Dont open until have everything on display it makes the place look like its ran by high school kids that dont care about their job. And fix your janky front doors read more

Well we were on are way to a bazaar but we noticed this small jewelry place and was surprised that it was open on a Sunday so we made a u turn and went in at my surprise they had exactly what we were looking for a mexican coin from a long time ago it's what my husband wanted and they had it it was expensive but we were so happy with all Alex did to assure us that it's the real thing and the best thing and that's what we wanted and will be going back you get free jewelry cleaning so why not we are very pleased thank you read more

Can you sue this place for swapping jewlery out I had my boyfriend chain cleaned there his chain gold and is more of a brown color we now notice that the chain is 10k when we had a 14k solid gold the only reason we noticed is because the chain is more brown now I need help because it happened a month ago it is not fair why scam people out of they personal items I wouldn't even give this place 1 star that's some bullshit read more

I arrived at approximately 1230p and was immediately assisted with removal of links from two watches. The young man that helped me appeared to be knowledgeable about his profession. Within 20 mins he brought back the first watch with a perfect fit. This is a small business and I support them 100%. Waiting on my 2nd watch......1300p and a GREAT Job read more

They came through with what I needed made, I had an idea and the owner in the store himself guaranteed me that he will have something similar 1-2 business days later an at that he presented me with an item 10x better than what I pictured. Am Highly satisfied and without a doubt I'll shop with them from here on forward read more

Absolutely amazing place with a wide selection! The young lady Samantha was helping me and she provides the best customer service I had ever received. She not only helped my find just what I was looking for, but her bubbly a polite personality brightened up my day. Defiantly ask for her when you go in. read more

Went shopping here, at first was looking then noticed they have a finance option 12 months no interest and they got me $0 down once you walk in here I promise you won't regret moe took good care of me and I got my ring and necklace in literally 20 mins I was in and out thnx moe will be coming back read more

Don't know how many times I've been here, probably the 100th time coming and they never disappoint!! My girls are always losing their ear rings and breaking their jewelry ‍ Thank you very much Sam for always taking care of me with not only the best jewelry but with even better prices!! read more

Great people and great service came from Austin tx got some custom jewelry said it was going to take about 5 days to be ready but had to go back to Austin in 3 days Sam helped me out a lot to be able to get it before I left to Austin. Recommend this place 100% read more

I've received excellent customer service from the whole team as soon as I walked inside! Sam was the best at delivering what I needed and attentive with his service! this place is professional respectful and patient with every customer ! 5 star company to me! read more

Great selection of jewelry and amazing customer service. I recommend other to ask for Karla, she is the best she always has a positive attitude and is a well experienced salesmen and what I like about this location is that it opens 7 days a week. read more

Amazing experience at this place to much inventory thanks Karla for the Rolex your professionalism and the best price u got for me I will recommend her 100% ask for her she is the real deal if u looking for the best customer service read more

Cuando necesito alguna joya siempre vengo aqui con Sam. Siempre me da los mejores precios, muchas gracias Sam por siempre ayudarme en mis compras. Se los recomiendo pregunten por Sam. Al rato vengo por mi semanario! read more

When I came in today Karla was very friendly and kind she was also very helpful, all my jewelry was authentic and these people mean business I high recommend them because there is no other place like this. read more

I'm so thankful to be introduced to this location. Sam was great seller listen to my detail recommendations. Easy to talk to. If interested, I would suggest to ask for him (Sam) great customer service! read more

This place is amazing, definitely help me find what I was looking for, great jewelry prices and quality, Sam was such a great help and super nice such good customer service, definitely will come back. read more

Very amazing service and fast process. The staff were nice and respectful. Moe gave me the best price highly recommend him! I went around but Buckner Gold & Silver were the lowest around! read more

At this store they treat me with kindness, great customer service I will be coming back ! The guy named sam is so nice, and respectful thank you to him i found what i was looking for read more

Buckner Gold and Silver Exchange is the best place to buy your jewelry. Ask for Karla, she knows what she is doing and everyone has great customer service. Highly recommended! read more