After calling around West Nashville car places and googling for prices for brake pad replacement, Budget Brakes stood out as having great prices and friendly staff. The technicians were honest and, instead of making money off of me, even declined doing work that I'd asked them to do because it really wasn't needed yet. I was able to get in same-day for quick service. Additionally, the convenient location off of Charlotte Pike and I-40 makes it accessible. If you wait inside the store, there are several chairs and displays of brake parts that can help you understand the work. Cameron was great with customer service. read more

So it's that crappy metal on metal sound that makes you shutter - "oh s**t - this is gonna be expensive" After looking at a bunch of other brake places and their good-bad reviews I decided to go with budget brakes - because you know it sounds cheaper ! I made an appointment at 7:30am- showed up when they were opening and they put my car up on the rack. I appreciated they showed me the router and brake pads condition - which was not good. They quoted me a price, negotiated it down a bit and we were out in an hour with new brakes. The place itself is a bit dumpy but employees appeared knowledgeable and front end customer service was great. We will see if I have any future issues but all in all I would recommend. read more

I have an appt this afternoon. He could have gotten me right now except I'm working. I always get my brakes done here. He is the most reasonable and keeps very good records. He will know exactly when I was there last. Yes, the place is not modern or sleek, but the service and quality are the best. You know kind of like restaurants: some of the worst looking hole in the wall places serve the best food. read more

The affordablility lines up with the lackluster quality of service and parts. Got my shoes and drums replaced. 2 months and 4 visits later I'm still experiencing endless squeaking and squealing. I'll go elsewhere in the future. read more

Awesome staff and great work! My car was ready in a timely manner and pricing was completely transparent!

Having issues with your brakes can be frustrating. The bill that comes with getting them fixed can be shocking. Having a great service team who not only know what is required to keep you safe on the road in your vehicle, but take the time to slow you the issues, present and explain a variety of options, and are friendly and helpful throughout the process is a rare find in an overly saturated auto repair market. The team at this budget brakes location nails it on all fronts. They are patient, knowledgeable, and do great work to top it off. I've been going here fur years, but my most recent visit needing pads, rotors, and a new caliper has made me a customer fur life. You can get brakes anywhere. The fair price and local-feel friendly service with quality work makes this shop stand apart. Highly recommend! read more

Budget Brakes went above and beyond for me last week. I took my vehicle in about 3 months ago for rotor and pad replacement. An issue came up that we believe was related to their service during the original work performed. They stood behind their warranty and even did better than I expected. Even with the issue that came up as a result of their work, they fixed it and made it right. I would totally bring my vehicle back for them to work on. Good to know there are still companies out there that you can trust. Well done Guys! read more

They did a great job on my car. A little pricey for my taste but I haven't has any issues so far.

Definitely one of the most honest and kind places. My dealership told me a month ago that I should change my brakes to the tune of $1000, checked with budget brakes and got the real scoop. My brakes are fine and won't need changing for a bit. When I finally do need it changed, I know where I'll come! Also, great next door restaurant with WiFi, makes waiting for service so much easier! read more

Absolutely wonderful service! I came just before closing the night before due to grinding that started out of nowhere. They assured me that it was my rear brakes giving out, and that while it was safe to drive, if I came back first thing in the morning, they would take care of it ASAP. They did exactly that. It was done in less than an hour, and they even spotted a nail in my back tire that I otherwise would have not noticed! It was affordable, and everyone was insanely friendly--highly recommend! read more

I was picking up a used truck from a private owner. I was told it had a brake fluid leak. They put it up on a rack on Saturday morning and gave it a thorough inspection-no charge! Right away. Great service. read more

When I told the better half that I was going to get her brakes fixed at Budget Brakes she was a bit taken aback. The place might not look like much from the outside, and I think this might contribute to the concern that some might have for patronizing them. As someone who fully believes in the digital world it's nice to be able to make appointments online without the fearsome trial of calling and talking to someone on the telephone. The Budget Brakes Website contains such a feature and it actually works! You might feel this is a cynical statement on my part but I have seen my share of "Scheduling Online" sites that aren't "Checked" or just don't do anything. But this one does! The service was well priced (According to the people I work with who are aware of such things, I am not one of those people) and it was well done. My only complaint was that when the work was completed nobody called to let me know. When it got time to leave work and I was starting to wonder I called them up and they let me know the work had been completed for some time. It would have been nice to get a call to let me know though. I was starting to worry that something had gone terribly wrong. So don't let the outside of the place deceive you and give Budget Brakes a try. read more

Always tells me like it is, I've had two big brake jobs done here and they've fixed me up real quick. The second time they saved me money, the first time I'm sure it would have been more expensive if I took it anywhere else but it was new rotors, new callipers & new brake pads for about 1k. read more

I couldn't be more pleased with the service and cost. I brought my car into the Charlotte location and had a call back within an hour. The quote was far less than Firestone or other facilities. I authorized the repair and within a few hours they called that it was complete. No problem at all. Pleasant, cost reasonable, and quick. What else do you want? read more

4/15/2018 Update.... ok, this is early Sunday afternoon & after awaking from a nap I'm kinda stunned over what just happened; Yesterday, I took my wife's GX470 to have the brakes inspected after she told me the front was shaking when she was stopping. These guys had replaced the front rotors a few months ago. Chris inspected it promptly upon my arrival at about 4:30pm and found that the rotors had warped prematurely and he'd have it ready in a little while. Walked down to the Gyro restaurant to eat & watch TV, etc. When I got back, he apologetically said a bolt had broken off in the caliper and they can't get another one until Monday. I thought Dang it! But oh well... it is what it is... so I got a LYFT ride back to Franklin and started shopping for a short term car rental, etc. for Monday morning workday. Then about 1:00 today, Chris called me and said he fixed the GX and that he had someone following him to Franklin to return it to me! They got here, handed me the keys, told me the work was covered under warranty and if I'd call the office tomorrow, they'll reimburse my LYFT fare! UN-BEE-LEEVABLE......WHO DOES THAT? Who gives customers that kind of service these days? Think about it... This guy got up on Sunday (his day off) went somewhere and found a part, came back to the shop, fixed my car, then arranged to personally deliver it to me 25 miles away! Thank you again, Budget Brakes on Charlotte Ave. Job Well Done! read more

I went to have my brakes checked and they quoted me $500. I had a feeling the manager was a slime ball because he rambled off what needed done so fast I couldn't understand him. When I asked him again he rattled everything off like he was auctioning something. I told them I was going somewhere else and I am glad I did. He got rude with me and said they don't charge backyard prices there. The name is budget brakes. This place was not in my budget. I went to another shop and they only charged me $250 and said the only thing I needed was rear brake shoes. read more

Incredibly helpful and provided great service in a timely manner. They clearly communicated the issues with my brakes and did not upcharge me or try to drive up the price by identifying fake car issues. read more

Very disappointed. Called to get a quote on brakes and was told to stop in and get a free evaluation. I asked if I needed an appointment and was told "no". Came in a few hours later (45 minutes added to drive home) and was told they were understaffed and didn't have time. I understand that these things happen, but don't tell me to just stop in if you don't have time. read more

Took the car in because the brakes were squealing, expecting to need new pads. They did a thorough inspection, told me exactly how the brakes were. Didn't need anything except a little cleaning. No problems since visiting, and they did it all for free! I really appreciate their honesty and thoroughness. Will definitely go back when I do need brakes. read more

Update: After posting my negative review, Kevin called me from Budget Brakes to make things right. He listened to me as I explained every detail of angst. Very respectful and responsive, He has taken action to fix my issues with them. He even welcomed me to call him personally on his cell phone if I ever have any questions in the future. His patience and courtesy have changed my mind about Budget Brakes. read more

These dudes always do fantastic work. I brought my truck in to get the rear brakes changed and they found that my rotors were warped. They machined them flat and replaced the pads on the back in about 1 hour. It was super fast and at an extremely affordable price! I highly recommend! A good sign of their business is how busy they stay! Also some of y'all need your brakes done, I can hear you braking from a mile away! read more

I'm very happy with the service I received at Budget Brakes. I discussed with the sales Manager the low rating another customer had left... He couldn't understand why she said what she said, she really wasn't a customer, he couldn't find her in their files. Anyway, I had GREAT & QUICK service. They showed me everything so I could understand why I needed to replace what they replaced. I like going where they know their stuff and that's all they do - BRAKES! My brakes are no longer unsafe, and I had a GREAT experience! read more

David was attentive to needs after experiencing some difficulties post-repair. Friendly and courteous staff.

Car has never run the same after taking it in. It started to shake on the highway. Overheard another customer come in and complain about the same thing after having them service his car... Had to take it to another shop and get the tires rebalanced, they said they were all super off. My brakes make a nice screeching noise when i stop too. They are not honest. do not go here.... ever read more

These guys do awesome work. They've aligned my 2005 F250 with much wider wheels than factory and other suspension modifications, also my lowered 2002 Accord. Neither of these are easy vehicles too align and Chris did an awesome job! I'll absolutely be back with any future builds. read more

My brakes were screeching and I needed something done quickly. I went to a shop in Franklin TN to get an assessment. They told me that it would be about $800 in total to do my brakes - Front and Back. I told them No thank you, took my car to Budget Brakes in Nashville. They did an assessment- called me and told me that it would be $260 for my Front brakes/Rotors/ labor and that my back brakes didn't need to be done just yet. Had about 65% left. I appreciated their honesty and because of that- they have a customer for the duration. (And the brakes work well)! read more

Car needed new brake that day, couldn't figure out which axle was needed. I gave budget a call and he said he could do it today and could have it done in about three hours. I took it in I told him what I thought, I told him to check both axles but I only wanted done and what was needed. I also clarified that I wanted the standard brakes not the factory recommended brakes that every car has. If you go in and clarify everything you want a front done and you want the standard, there should be no issues and it will go smooottthhhh read more

Don did a great job putting some new front brakes on my buggy! He was able to accurately diagnose brake/rotor issues and have the right parts delivered on the spot. read more

Brought my car in for an appointment at 12pm at 2:40pm they said they would start work on it and I needed all new brakes for $426, said it would be about an 1 1/2 ... came back and sat there until 4:45pm they said it would be another 10mins ... at 5:20pm was told there was a problem and a part was leaking from the caliper and I couldn't drive it home and I'd hear back Monday morning - Monday morning comes around I get told the caliper broke and would cost an additional $616 but they were not responsible for the break "they did everything right "... had my car towed to the dealership because it didn't sound right and my caliper is under warranty if it was not user error - well not only did they break the caliper they broke 4 other pieces and the total damage they did cost $1700 - they did pay for it but not without my mother calling for days - I didn't have my car for 3 weeks and they were not willing to give a loaner or pay for a rental for their error , however did pay the $30 tow fee... that would have been an extra $700+ for a rental out of pocket - I ended up ubering to work and using a bosses car during the week still ended up paying about $300 out of pocket for that and for their mistake and no car for 3 weeks - avoid this place if you don't want damage done read more

Highly recommend their services. They know what they are doing and will take great care of your vehicle.

DON'T LET THE NAME FOOL YOU. Best deal in town because...these guys have invested in not one, but THREE machines (at $7k a piece) that can resurface your rotors. What that meant for me: I drive a 2016 Mazda CX-5. Every other place in town would have charged me for new brakes and rotors (around $1k total). Because they have this tool, they were able to resurface my rotors rather than order new ones. It saved me $500 easy. I needed four new brakes. I was quoted $498 for all four and they resurfaced my rotors. When they came back out after the repair, it was $498, just as they quoted me. From the time I arrived to the time I drove off the lot was about an hour and a half. They won't give you an estimate over the phone (because they are HONEST) and you won't find a better deal in town. If you want to save money and you're looking for an honest repair shop in town, look no further than Budget Brakes. They invest in their customers. Period. read more

Incredible experience. Fast and easy. Don took the time to walk me through what the issue was and what the solution would be. I highly recommend taking your vehicle here if you have any issues! read more

They helped me with a problem I had. Found a foreign object lodged in my brake pad and rotor and sent me on my way with a repaired wheel and didn't charge me a thing. How nice is that? Thanks Budget Brakes. read more

Called and ask them to see if they can diagnose the error code I had on my Camry. Took less than 30 minutes with the results and these folks are very honest in terms of what the issue is, how much it would cost to fix it and then best part is while they want to earn your business, they don't push or try to exaggerate issues like other shops may do. Highly Recommended! read more

Great experience today - came in with grinding sound and was extremely pleased and impressed with the professional service and quick turnaround. Really appreciated being talked through my different options and not trying to be upsold something unnecessary. Would / will recommend for anyone in need of new brake pads / rotors at a competitive price with quick service read more

I had two rotors and my brakes replaced today. Just walked right in at 4:30 and was back out on the road by 5:00. The service was fast and friendly. I was afraid I would go in and be told that I needed to replace my "blinker fluid" but I truly feel that I was dealt with honestly. I highly recommend them. Mark was really fun to talk to while waiting for my car to get done. I feel much better driving and have a lifetime warrently on my new parts. Awesome! read more

Called to make an apt and they got me right in with no wait. Everyone is super nice and they will explain everything to you with no pressure to do it all right then if things can wait a bit. I'll for sure come back here next time I need new brakes! read more

I have to downgrade them as I took my car to Kwik Kar on Charlotte to get the front brake pads replaced, per Budget Brakes suggestion that one was wearing down, and my friends at Kwik Kar (where I should have gone in the beginning except I didn't realize they did brakes) said there's 60% left on both sides! And they would have charged me $30 less for ceramic brake pads instead of the metal ones I got here. Lesson learned and a customer for life for Kwik Kar. read more

I came in for new brake pads. Turns out that my pads were fine and I needed new rotors instead. They were very patient (I was pretty upset about the increased cost over what I had expected), explained the reason my car was acting the way it was, worked out a few potential quotes for me to choose from and did amazing work. These guys are honest, work hard, know what they are doing, and have excellent customer service. I would highly recommend this shop to anyone needing brake work. read more

Great Place - Honest people. I took my Ridgeline to 2 different shops one of which was Darrell Waltrip in Franklin. Neither shop could find the problem......Darrell Waltrip was kind enough to give me an estimate to fix the brakes!!! They suggested that I replace the following items : Calipers, pads, brake lines, ABS module, Master Cylinder. Gee thanks for that shotgun diagnosis. TOTAL - $4000.00. I shared my story with Budget- He said bring it down we will figure it out. Had my truck back the next day 529.00 - I had a bad booster. Thanks a million. Saved me 3500.00!!!!!!! read more