All the guys working here are extremely helpful, I came in for a last minute rental and they were…read moreable to get me in a car in a reasonable amount of time! These guys deserve a raise!

Great Enterprise people in Burleson, we travel a lot, been to many places and always rent from…read moreEnterprise, cars are always new and clean, Burleson Enterprise has clean cars and great service,

They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or…read moreanother SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place.

I reserved a truck. When I got there, they said they didn't have one even though the website said…read morethey did and I've already paid to reserve it. They switched me to the smallest and worst SUV I've ever seen. They said it had CarPlay. It did not have CarPlay. And then they charge me the same price as the nice truck. I would not recommend this place.

First time renting from enterprise. The process was fairly easy with a few hiccups due to…read moreinsurance. It was a learning experience but everything went well. There is a $50 security deposit fee and you have to provide a debit or credit card. You're not charged if you return the car in perfect condition. I was in a car accident and everything was covered. Overall, I found the rental cost to be quite expensive. I'm glad I went through the experience and learned more about the requirements and fees. However, I wouldn't want to rent a car again unless it was absolutely necessary.

Outstanding customer service, prompt & courteous, as well as always willing to work with your…read moreneeds. Highly recommend for both short term & long term rentals!

Only getting a 1star because there is no option for zero. We had an insurance claim and needed a…read morerental. I called to reserve a car the day before. When we went to pick up the car they gave us a pickup even though the insurance was for a sedan. They didn't have one at the time. Nothing was mentioned about an out of pocket fee. We had a hard time parking the bigger vehicle so we went back later and asked to swap it out if they had a smaller one in stock and they did. Now they charged us for the difference on the bigger vehicle vs the sedan trying to say we knew about the extra cost and that's not true we would not have taken it we would have gone somewhere else. They will not work with us because they put notes in the system that is not true.

Recent bodywork for my vehicle with Service King. The shop has an Enterprise connected and selected…read morethem for the ease of drop off and availability to have a rental now. The rental had only one team member working, and she was busy with othwr customers. However I greatly appreciated being acknowledged. Once she had opportunity while still in the midst of assisting a customer. The rep greeted me and shared she be with me in a moment. I had about a 10-15 minutes of wait time, before she could begin my rental agreement. It was very hot this day (105°) so before walking out to reviewe the vehicle, she informed me of what is considered as damages. As well as confirming current marks were documented. If I noticed anything additional callout and it will be added. She was very helpful, pleasant and excellent service.

Breach of Contract / Refusal to Deliver Product despite Rental Agreement fully executed by both…read moreparties online. Servicing/Delivering Store Manager, David Bassler, later refused delivery of rented product without me providing the STORE a copy of my drivers license, which (given that the purchase/rental was done online) they attempted to do by instructing the delivery driver to take a picture of my license with his personal cellphone. First, by any security measure today, any firm's rep having access to a customer's personal information on their personal device is a huge security risk. ...And "management" allowing such action is a business I would stay away from! Second, according to the terms of the rental contract, there is no provision for the requirement of any additional documentation (i.e. copy of ID) for the servicing store. Note: Simply showing my ID to the delivery driver to confirm my identity would have been acceptable to me, but that is not what they wanted. Accordingly, this store's manager refusing to complete delivery represents a breach of contract -- refusing to provide "goods & services" for which payment had already been made. I then attempted to have the company issue a credit, Despite completing the original transaction online, customer service told me they could not process the credit -- I would have to go through the servicing store. I'm not giving that store my credit card information either! Bottom line, I would stay away from RAC and specifically the Henderson St (Cleburne, TX) store itself!

In 8/11/25 I rented a Ford expedition Max. It was exactly what I needed. Jordan was great and…read morecustomer service skills was awesome. I will totally rent from them again.

I dropped my car off 3 days ago and today I got a notification that my car still hasn't been…read morereceived. I called their location during working hours and no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. These people are useless. If Avis was the only rental car company in the world, I would opt for walking next time. . . . . .

We had an outstanding experience working with Alex Johnson, our auto leasing manager. From start to…read morefinish, Alex was incredibly helpful, knowledgeable, and made the entire leasing process smooth and stress-free. He took the time to answer all of our questions, explained every option clearly, and made sure we found exactly what we wanted. His professionalism, patience, and top-quality customer service truly set him apart. It's rare to find someone who genuinely cares about their customers and goes the extra mile to make the experience enjoyable. We highly recommend Alex to anyone looking for an exceptional auto leasing experience!

Working with Tyler and the D&M team was stress free and extremely efficient! Thank you to all of…read morethe team on getting us down the road in a new car.

We rented a car for a roadtrip we were taking and half way on the trip service light goes on and…read morethen we got to out destination and also saw tires had slits!! This is ridiculous! Clearly something terrible could've happened even a serious accident and they don't care! Why would they give cars that way for ppl to drive! Horrible! Don't rent from here ever even if price shows a good deal because they will find ways to charge fees!

I had an absolutely terrible experience at this location. I had a confirmed reservation, yet only…read more23 minutes before pickup I was told there were no cars available and to "wait until noon." This was not a casual rental -- it was for a life‑or‑death emergency involving my mother -- so I went anyway. When I arrived, I waited until 1:06 PM while the staff insisted my credit card wasn't authorizing. My bank confirmed the charge, and I even showed proof that the transaction had already posted, but they still refused to process it correctly. No urgency, no accountability, no effort to resolve anything. I called the contact center for help and was transferred multiple times with zero assistance. The entire situation was a complete waste of time and added unnecessary stress during a critical emergency. This location failed to honor a confirmed reservation, mishandled payment, and showed horrible customer service throughout. I would not recommend this location to anyone who needs reliability or professionalism. THEY DESERVE NO STARS BUT YELP REQUIRES ONE TO SUBMIT THE REVIEW

Reserved a large suv fir 8:00 pickup. Employees showed up at…read more8:15 to unlock the door. Did t have a single large suv to give me. Confirmation showed clearly 8:00 pickup and they try arguing with me that the reservation was changed for a 10:00 pickup. Told me to wait. Could care less after I repeatedly showed them a picture of the confirmation with pickup time. Avis sucks and will never use again!!!! Complete carelessness for their customers. On top of it spend $50 to uber back and forth from the place! LOSERS:(

I had an AVIS reservation for a month, and they called me ONE HOUR before the pick-up time and said…read morethey have no cars and call the main phone number. They had no cars available for the day. I had no way of getting to another location and they had no other options other to start all over and find another car. What good is a reservation if AVIS can cancel literally when I was there to pick up the car and everything is cancelled? I will no longer be renting from AVIS.

Warning - be very cautious if you decide to rent from this company. Best advice, stay away!!! While…read moretheir pricing may be reasonable, they have geographic restrictions within the state of Texas where you are not allowed to drive to. Unfortunately, this is not communicated to you until you are checking in at the counter. I almost lost out on a trip because of their shenanigans. Car renters be ware!! Best choice is to go with Enterprise or another well known car rental agency.