Kahn and Nick are Awesome! We were planning on a 15 passenger van our vacation. The seats in the…read morevery back would not fold down for our luggage which was inconvenient. However, Kahn noticed this and offered a free upgrade to a bigger van which was perfect and accommodated us. We had an amazing vacation, thanks to this awesome service from National car rental. . I highly recommend using this company.

omg i was getting worried for a moment since attempting to book an alternative sold out on all…read morewebsites luckily we got in early to get first dibs! i booked a standard suv but was only offered a durango or pathfinder, way too big for this trip, luckily they just backed in the new rav4 hybrid! score! my new favorite airport and national historically for me has had good selection

James was extremely helpful. Thank you James for the excellent service - after we waited over an…read morehour at LaX airport at midnight, did not get reserved car, and car smelled like smoke there. Long Beach car and no line 1000x better - thank you so much!

Had a reservation for a Tesla that I had made days prior. Somehow the airport rental car agency can…read morecompletely RUN OUT of vehicles, leaving me in an uncomfortable jeep that I can't even properly fit in (6'5 - my head hits the roof). Ridiculous to not have the cars you reserve for people, especially at a busy airport location.

Rental was a result If an insurance claim. Insurance…read moreCompany selected this location. Service was good. Not a huge selection of cars in each class but they were accommodating to make sure our needs were met.

The guy at the front was not helpful at all. I would rather walk home than rent a car here. Bad…read morecustomer service.

Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

I have been a longtime customer of Avis for at lease 15 years and have been renting from their…read morelocation at 2165 Long Beach Blvd., Long Beach, CA for the previous 10 years. The rental staff there is excellent, very cordial and have a sincere desire for their customer's satisfaction. I recently reserved a car rental on a Sunday which is a day when they are either low on cars or have no cars available at all. When staff member Steven saw my name on the reservation list he immediately set aside a nice car for me to ensure that I would have one available for my Sunday rental. In addition, he always assist me in connecting my cell phone to the bluetooth in the rental car so I can be able to play travel music from my cell phone. Steven always goes above and beyond his duties whenever he serves me which is the main reason I have been renting from that location for the past 10 years.

Pick-up was a breeze since the lot is right across from the airport terminal. As a Hertz Gold…read moremember, I was immediately handed over a contract and keys after ID verification since I had already booked online. The car was great and had no issues during my brief rental. Our only issue was upon return when the associate basically falsified/inflated the mileage driven because she was too lazy to get up and check the vehicle. Wonder what else she falsifies at her job. I only noticed because I had taken a photo of my mileage before leaving the vehicle, and it didn't match what was on my emailed receipt.

0 stars! Swiped my debit card 3 times and I've yet to receive a credit for the 2 extra charges left…read morewithdrawn from my bank account. Over 2 weeks later, the money still hasn't been reversed or credited! Called, waited hours, with no help whatsoever even when I finally got a hold of reps. 3 reps total in 2 weeks and got different responses from each. Just there to blow smoke out their a$$e$. I demanded to speak to a manager or corporate director, and was only given the airport's main hotline. Worst company ever and was my first time renting from them. Biggest mistake ever. Listen to the reviews people!

Reserved a car for a weekend trip. They call me day before they're sold out and can't honor it. I…read morecall customer support, they can't do anything other than tell me to go to the airport. Awful, unprofessional, never again going through them.

Rental process: Waited in line for 20 minutes, then another 1.5 hours for a "car to be brought…read morefrom the back." Me and many others waited, and waited, and waited while lone staff member Carlos continued checking in new people. A couple other staff leisurely strolled from the back after an hour but didn't appear to be assisting him in any way. I don't get it. I had a reservation and waiting 2 hours for a car is ridiculous!! Worst experience ever with Budget. Carlos seemed nice enough. He just needed help and cars. He stated they shared the fleet with Avis but there hadn't been anyone in Avis' line for quite awhile. Tension got high in the lobby because people were tired of waiting. Typically they walk out to the car and it is mutually inspected by you both when renting. Here they just send you out to where the vehicle is parked. It was a little confusing at first because there are multiple agencies with the same parking stall numbers. Since the Budget lot for available cars isn't clearly marked you don't know where their lot begins/ends. The car itself drove well and appeared clean. Return process: There was a lady sitting outside waiting for returns. Maybe that position could assist in the Rental process when not busy. I digress. Lol. After pulling in she gets in the car, checks the mileage and tells me they will email me a receipt. I requested one be printed. Of course we had to go inside for that (guess her handheld unit couldn't handle that function). She told me they wouldn't give me a receipt inside either. Wait what?! Once inside I observed she went to the Avis (vs Budget) counter. So I followed suit. You guessed it...no one was in line still at Avis so I approached the counter. The guy there says ok you're all set. I again requested a receipt. He stated it's in your email. So I pull up my email right there and there is a charge for over $65. He stated oh that will be corrected. Would you believe I had to ask him to correct it right then and send me a new email? Still no one in line so he's just chilling - doing nothing else. I believe he had his hands in his pockets. Lol. Begrudgingly (it appeared) he corrected the invoice and sent me a new email with a zero balance. Wow. Don't think I'll ever rent from this Budget/Avis location again. Sorry can't recommend at this time.

This was my initial experience renting from Enterprise at the airport, and it is likely to be my…read morelast. Upon returning the vehicle, there were two individuals present at the return station: a young Hispanic gentleman and an older African American lady. We encountered some difficulty with parking, and they simply observed and laughed without offering any assistance or guidance. When I exited the vehicle, I inquired with the lady about where to deposit the keys. She responded quite rudely, stating, "I'm right here, give me a second!" and then continued to laugh with her colleague. My partner, who was with me, also felt very uncomfortable with her demeanor. As we waited for her to conclude her conversation with her coworker, I felt a significant sense of unease and, despite not wanting her help, felt compelled to remain. Even when she was reviewing my invoice, her attitude remained very impolite, and I have never felt so uncomfortable. I regret not obtaining her name, but my primary desire was to depart due to the uncomfortable and unprofessional nature of the experience. This incident occurred on Sunday, June 21st, at approximately 5:40 PM.

I've always loved being an Enterprise customer, and the Enterprise location at Long Beach Airport…read morecontinues to prove why. Their team consistently delivers great service (professional, friendly, and very efficient ) and this visit was no exception. From the moment I arrived, the process was smooth and well organized. The staff were helpful and respectful of my time, making the pickup quick and hassle-free. It's clear they take pride in providing a positive customer experience. Another reason I keep coming back to Enterprise is their pricing. Their rates are typically very competitive, and I appreciate knowing I'm getting solid value along with dependable service. Whenever I need to rent a car, Enterprise is always the first place I check, and this location at Long Beach Airport absolutely lived up to the high standard I've come to expect.

I had a really positive experience renting here! I needed a large vehicle that would fit at least 7…read morepeople, a dog and suitcases. It was difficult to figure out exactly what I should book online so I went to the office to speak with someone. Jay was really helpful and told me right away the 15 passenger van was the next bigger vehicle and probably the best for my needs. I was ready to book through him but he said he would have to charge me a walk-in rate, which is apparently more expensive than booking online. This office is also closed on Sundays and he said I can return the van at another nearby office in Signal Hill that's open on Sundays. So helpful! Booking online was super easy. The staff were also really nice and helpful when I picked up the van. Daniel walked me to the van, he took some pictures and told me it just needs to be returned with 3/4 tank of gas, which is what it had. The van was clean and in good condition. He said, "You' may be small, but I have faith in you driving this!" LOL! It was awkward and a bit nerve racking driving it at first, but got used to it pretty quickly. Great visibility being higher up and with big windows. It's also really smooth and good on gas! It got us through the desert and was perfect for us for the week we needed it.

After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

I had an excellent experience here. Pickup was quick and easy. They gave me a clean and upgraded…read morecar. The return 2 days later was equally quick and easy. I would use them again.

I have also experience horrible customer service by the same agent so many people had mention on…read morehere. I'm already being inconvenienced because my car was in an accident due to someone's reckless driving and need a rental. I don't need someone making me feel like I'm an inconvenience to their work! Showing basic customer service isn't difficult, but he lacks zero. I kept reminding myself, he's probably going through something, so let's try to make things easy for him. How am I the one concerned for his wellbeing as a customer, when he showed the bare minimum service to me. Still, I was being nice and thanked him, his response was, "I'm just doing my job" in the most dismissive-condescending tone. I had two car seats I had to remove from my car to take to the rental location, had no assistance or even offered help to load it up. Goes back to basic customer service, which is lacking here. Other than having a nice decent car for the past couple of weeks, I would never want to rent or recommend this Hertz location at all.

Enterprise made it easy for me to get a rental car after my car accident! The facility is very nice…read moreand clean with friendly workers! Issac helped me over the phone to reserve my car. Alex, the driver, is the one who picked me up from the auto collision shop. Kiara helped me with retrieving a vehicle. Thanks for making my day smoother and more seamless!

Big families call for 15 passenger van rentals! This location always takes care of me when I need…read moreit -- with clean and new vehicles. Today, I wanted to recognize Leah for her amazing service. She was the most thorough member I have ever come across when checking out a rental (Member since 2018). I really appreciated her efforts and kindness. She's a great addition to Enterprise Signal Hill!