Shoutout to Hector for always being a great manager!!…read more Around summer of last year my insurance got me a big 'ol SUV to use and I told Hector that I wasn't comfortable with driving something big so he told me he could get me something smaller when it comes in; got me a nice sedan that same day and had for almost a month and if it wasn't for him I would've been miserable driving that SUV. Fast forward to last week he remembered me from last time and the same scenario played out; got an SUV, told him I wasn't comfortable with it, told me to wait and he got me another sedan!! Hector definitely is that guy that has your back! All you need is a bit of patience and some communication. Emphasis on the patience cus it's a rental place, stuff happens, you can't expect everything to happen on time/perfectly. And please be nice to the staff, it goes a long way!! Not to mention they also do drop offs which is nice, as long as it's not too far!!

The customer service started off rocky and unprofessional. Valerie the manager initially…read moremishandled my reservation. Barely acknowledged me, said disrespectful remarks about other staff :| She later called and apologized. I appreciate that. Rajee was a rockstar and tried to honor my reservation time and get me on the road with a comparable car. Thank you RAJEE :) This Enterprise location is very small. There's limited cars which I believed made it hard to ensure a comparable vehicle.

Horrible service. Waited in line for 20 minutes before someone came to service the front desk…read more Waited an additional 15 for my turn only to be told it would be an hour for my car to be ready!

This place is pretty good everyone's very pleasant to speak with and they try to accommodate as…read morefast as they can. The way the time is a little bit long because there are so many people wanting to rent a car but I think overall they're a solid 8 1/2. On professionalism alone, I would recommend the place.

Excellent Service and Great Cars! Excellent Service and Great Cars! Excellent Service and Great…read moreCars! Excellent Service and Great Cars! Sorry had to fill the 85 word minimum, Still Love this Car Rental!

I was looking for a rental car for our Memorial Day weekend trip to Sequoia and came across this…read morecompany online. After reading their great reviews, I decided to give them a try, and I'm glad I did! I was helped and accommodated right away. I had reserved a Toyota Camry or similar, but when I arrived, I was informed that they didn't have any sedans available at the moment. Instead, they upgraded me to a 2025 Chevy Trailblazer crossover SUV at the same price :) Since the office was closed on Monday for the holiday, I was initially told that I would need to pay for an extra day because I wouldn't be able to return the car until Tuesday. However, they advised me to speak with the manager or staff when I returned the vehicle since the situation wasn't my fault. The car itself was practically brand new, very clean, and performed great throughout our trip. When I returned the car at 8:00 AM on Tuesday, I explained the situation to the employee assisting me. He immediately told me that I would only be charged for the days I actually used the vehicle. Since I returned it first thing in the morning, they waived the additional day's charge without any hassle. Overall, my experience was excellent. The staff was friendly, honest, and accommodating, and the rental process was quick and easy. I would definitely recommend this rental car company to anyone looking for a reliable, clean, and fairly priced rental vehicle. Thank you Midway rental car :)

Dealt with Jeff . The store was understaffed , I was met with here a passive aggressive attitude …read more Jeff was obviously overwhelmed but gave off that energy to me . Also I waited for my rental car about 3 hours . I arrived there at 1:50pm to not get my car until around 4:20 pm. I would not recommend this location or even using these services it flat out sucked ! Jefferey was very argumentative and very disrespectful.

I am giving Jefrey Romo 5***** Not the location…read more Understaffed he held the counter down bringing in returns as-well as sending out units as fast as he humanly could! I was frustrated at first but after witnessing it was only him i give him my grandest respect! He went above and beyond taking care of me and helping me get out of there as fast as possible.

I had to get a rental last minute through my insurance and the whole return experience with this…read morelocation was very quick & efficient. I didn't even have to go inside. Staff were helpful & went out of their way to make sure things went smoothly. Very happy with my visit & so thankful.

CARA WAS AMAZING! I…read morebrought my sister here to get her a rental car and we had the best service from Cara. She was helpful, friendly, and did a great job. She let us know we were covered to choose from a couple different cars, talked to us about each one, and helped us make a decision. She was very friendly and professional. Once we got to the part where you decide on which car we wanted and made a choice we were in and out of there. I'll definitely be back to this location to get a rental from HER again in the future. I don't think she was a manager but she's definitely got the skills to be one. This last deserves a raise! Come to this location and ask to be helped by Cara. Your experience will be a breeze.

Looooooong overdue! WOW! Clearly the BEST Enterprise in the Los Angeles metropolitan area. I would…read moreargue that they are perhaps one of the BEST Enterprise locations - anywhere. Every time I rent from this Enterprise I have a great experience. The staff is super nice and helpful. Hands down the BEST customer service!!! Leonard Dunn is an exceptional manager and his team of assistant managers are just outstanding. I cannot say enough positive things about Leonard personally. He is a very sincere and approachable person. I had no idea that he was the Branch Manager until today. He has been a champion to work with GEICO on our behalf with company policies. Leonard has gone to bat for our family with his regional office to make accommodations. If he can't take care of it locally, he WILL find a way. That is just his way. He is so customer-focused and genuine. Other times he has helped us but never hinted to the fact that he was the Chief. He is so concerned about earning your business, maintaining your business, and making sure that everything is A-OK with the rental, itself. The staff's attitudes are so positive, upbeat, and customer service-focused. They will call you back. They will pick you up. They will take you back home after a rental is completed. They have even called an UBER for us a few times when their driver was not available. Just top-notch management. Diana Vasquez has raised the bar for exceptional service. She is a jewel, and just a really, really nice person. Once I thought I had left a book in the car that I turned back in and she sent an Enterprise person to the oil change place to try to find the book and searched for the book for me everywhere. Recently, I was fortunate to be able to speak with Diana about an issue with a contractor and explain and show her the issues I was experiencing. She immediately took action and together with Leonard they took care of it promptly. Jonatan Gutierrz is a gem. He went above and beyond for us on a rental back in December. He facilitated working with another company to get our rental underway. He has a great attitude, very fast and courteous which I really appreciate in this business. He seems to really enjoy his job. Rick Taylor is the man! He is so very thoughtful. Once he came out to the parking lot to give more information to us for our UBER courtesy. Just top-notch service. Rick has a great attitude - always smiling and will go out of his way, even in the rain. As he was walking back that day into the building, we were so impressed by that kind act. You can count on him to be super helpful. He's not always there, but when he is, he really lights the place up. Great energy! Great job!! Sarah is also very sweet and strives to give your account the attention it deserves. She is honest and patient as well. The team - Super efficient and friendly people! The courtesy driver is also polite and professional. Venue - Right off a busy street. Smaller lobby than airport locations, but welcoming environment, kept clean. Fleet - Cars are in pristine condition. Good selection. Mostly brand new. We have never had a problem with a smoke smell, or cleanliness. They will walk you out on the lot and present you with a few choices in your category. Return - Checkout upon returning the car is literally a 30 second transaction. They will email a receipt to you and you are on your way. Hassle-free. I would choose them over and over again. Highly recommended!

If the car breaks down they will take 48-72 hours to finish your paperwork and will not release…read moreyour deposit until then. They will not send you a closed invoice for 48 hours, will not call to update you and not email you. After the tow truck takes the car, the uber that they said will take you to the office won't show up. When you call the branch after the tow truck leaves the person on the phone will not say "im sorry this happened, let me see what we can do, the manager will reach out." They will in effect say "So what, why are you calling? What do you want?" They will not have a clue as to what a customer might need after this happens, it will be a bother to talk to you. Lets see if Anybody calls back at all...the car broke Sunday 7-26. Its now Tuesday afternoon...nada. No communication. The tie rod broke in the driveway of my house. If it had happened on the freeway, this would have been waaaay different. They should comp at least a portion of this rental.

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Had a great experience. Bought a Nissan Rogue for my son. Mike in sales is great to work with. No…read morepressure and great "no haggle" prices.

It did not look like it was open at first. Once we entered, the staff was friendly and took care…read moreof my in-laws. They are Japanese speaking and had vehicles to use. Nice place, would use again.

Because of Covid, a few things changed there and to my surprise In order to rent a car at Sakura,…read moreyou need to do a reservation ahead and the Gardena office is only to pick up. However, the friendly staff was very helpful and I was able to rent the car there and save my vacation and my transportation needs. The car was clean and ready to roll. I was even provided a map, even though I told the lady I didn't need it since I know the area, but she suggested to me to have it in case of an emergency. My last time there was six years ago and the next time I go to California I always rely in their service. Thanks again and hope to see you soon

Every time we need a car rental... the answer is easy…read more. Hertz Lomita location. The staff here are SO kind, professional, patient and accommodating! This review is specifically for Chelsea, she was amazing! We were in town for a funeral service and we had to book our car rental at the last minute... back in November 2024. She was able to get a car that fit my family comfortably and within a reasonable timeframe...all with a smile on her face! It was a great car and a reasonable price. Anytime we need a rental, we go to Hertz in Lomita every time. Thank you Chelsea!

I visited the Lomita branch to assist a friend with their rental car procedures and After checking…read moreevery rental car company, it turned out that the luxury hybrid compact SUV he wanted was available only at Hertz. The store staff kindly contacted a nearby branch and located the car my friend had been looking for. The compact hybrid SUV from Volvo that he requested--despite being a 2026 model is actually less expensive than the options offered by other rental car companies. So helpful and great at what they do. If i ever need to hire a vehicle again I will be going back tp them because of helpful they were Useful