I rented a chevy malibu from this location. They checked me in and took me out to look at the vehicle to note any blemishes. They told me there was a $400 cleaning fee if it came back with sand, dog hair or needed cleaning and proceeded to show me a dirty car. This car was dirty on the outside and inside. Windows had fingerprints, inside was dirty with crumbs and fingerprints, outside had dirt spots, dirty windshield, bugs on front. I asked why I was being given a dirty car and they said they didn't have time to wash it and were short staffed. Due to time restraints and I needed a vehicle I took this car. Luckily was staying with my in-laws and were able to wash it in their driveway before using. Honestly this was completely unprofessional in the way they handled this and I have never been treated like this at any rental place. Then I somehow misplaced my keys and believed them to be in the car but I had returned the rental earlier that day. I called the location only to be put on hold and told they didn't have time to look for my keys. I explained I was headed to the airport and home to Texas and needed my car and house keys and asked if they could kindly look. They hung up on me, put me on hold and then put the phone on the counter to keep it off the hook. I held for 15 mins and they hung up. I called again and said I would be calling until they helped me. They replied we dent have your keys. I know they didn't even go look. It was the most frustrating experience to be treated like this. I literally called them 13 times according to my call log that day. Due to this terrible experience I would take a long pause before ever renting from a Budget again. These people are not representing your brand well at all read more

Budget Car Rental - Call log - Car Rental Near Me - Rancho Cucamonga, California

This place is a joke. Made a reservation and upon arrival the man operating the desk told there weren't any cars, and to come back tomorrow. No apologies, no solutions. Just him waving an empty box for keys. read more

I reserved and paid for a car one month in advance. They called me 4 hours before pickup stating they don't have a car for me. I asked them to look in surrounding areas to see if there was anything for me. They never called me back. I called them 2 hours later and they said there was no cars anywhere. They then said they had a car but it had a crack about a foot long in the windshield. I asked if it was safe and they said they would not send it out normally. I asked why would you offer it to me then. So, needless to say I declined the a potential problem. I then asked for a refund. They told me I needed to call the 1-800 number. I called the number, they were so rude! The lady said we don't guarantee a car. No hey, I'm sorry for the inconvenience. It was dead silence. I told her that her attitude is why I will not do business with Budget again. Once again she said nothing. Our plans for vacation were very difficult to over come but we did it. I was NOT offered an apology or any compensation by customer service. Use caution when using Budget Rental Car in Rancho Cucamonga. More importantly their customer was the worst that I have dealt with. read more

I recently rented a vehicle and I had an outstanding experience. Samad is so friendly and he goes out of his way to make you happy. The vehicles are nice and clean and this place rocks. I'll definitely come back and highly recommend friends and family. Once again thank you for everything. read more

MaryAnne was extremely helpful. She was by herself and still managed to get us in and out quickly. If you ever need to rent a car I would suggest going to the Budget rent a car in Rancho Cucamonga. Thank you Mary Anne.q read more

AVOID AT ALL COSTS I've rented so many cars from every rental company, I've never had an experience this bad. I should have read the reviews prior but that's my bad. Upon pickup the experience was okay, I'm used to a quicker and smoother pickup process ( especially prepaid) but maybe I picked a busy day. The drop off is where it all went wrong, REMEMBER I PREPAID and filled the tank meaning I owed nothing upon drop off. When returning the keys, the worker said he'd email the receipt (hinting for us to just leave) ... I've NEVER had them not check the car and tank first. We had to remind him to go check, he took a picture of the full tank and came back inside. We then received an email of the receipt... charging us an extra $100+ for gas yet he had just checked that the tank was full and verified. We brought it to his attention and he called his boss to fix it, Sam told him to zero it out. He proceeded to zero it out and printed the new receipt. Fast forward to now, that $100+ was never refunded, I filled a claim through my bank and Budget appealed the claim with the incorrect receipt not the zeroed out one. How sneaky! I will NEVER rent from this location or Budget at all, I thought it was worth the price but I guess paying a bit extra for Enterprise is worth it. read more

i rent cars all the time and i have to say hands down this is the worst car rental in the world please please please stay they will scam you one why or another there is a pattern in these reviews they rent you crappy old dirty cars and will never honor what you reserved or similar ...i went one hour before closing this past sunday and had a prepaid electric mustang seats 5 or similar .. but was told i wouldnt be getting that (they had 4 in the parking lot)because those where allocated to uber eats... mine you place was closing and it was just for one day rental... expressed that i was celebrating my son 21 first birthday in palms spring and transporting 4 young men i was mortified ...and was gonna be bringing a yeti with water needless to say would not fit in a toyota corolla but he did not care i was so upset ...i saw a chevy malibu and asked if i could have because it was a little larger but said no i was forced to keep the car i was dropped off so i didnt have much of a choice since everyone was waiting for me back home my brother offered me his tesla and saved the day this company is horrible please save your self the headach and stress i mean buyer beware this place sucks and franchised so it not really a part of buget they are definitely doing theyre own thing place is dirty food everywhere and isolated and english was difficult to understand stay away please read more

Used Costco to book a full size car. While at the counter, was told it would be a twenty minute wait for the car and if I minded. I said I did mind and that's when an upsale started, "For just a few dollars more..." Then was asked "I assume we are doing just limited liability..." When I declined was told that I must be prepared to pay immediately for all damages, as they don't work through insurance companies." While I am sure this person at the counter is a valuable asset to the company and only doing her job, I did not appreciate the pressure. To top it off, I was put in a "full size" Nissan Rouge. read more

One of the worst experience I've ever encountered with this budget agency in the Ontario airport. I originally booked my rental through priceline.com and when I went to pick up my vehicle, Manny the rep helping me seemed very agitated when I declined the basic insurance coverage since my car rental company covered rental vehicles. Then gave me a 38,000 mile minivan (I reserved a minivan through Priceline) and Van was not washed very well on the outside, and the inside was not clean very well at all. Since I was not satisfied with that vehicle, decided to put me in another minivan which had just as many miles as the first vehicle They selected for me. Then upon return, I was able to return vehicle at designated time as indicated on my contract which was 20 minutes before closing. The dropbox looked like a trashcan and only mentioned lost and found. Did not feel comfortable leaving my keys in that dropbox, then decided to drop off keys to the budget/Avis representative. I was really surprised since nobody at Avis budget filled out any of my rental agreement of time returned, if vehicle was returned with a full tank of gas, and if ever any damages were incurred. I had a feeling I would need to follow up with budget/Avis after a few days went by. Then I called since I noticed a $1500 pending charge on my credit card, and thought I would only see the charges for the rental week of $600 plus an extra $250 for damages etc. When I spoke to the representative from budget on the phone, he asked me when I return the vehicle. I told him I return the vehicle just as was mentioned on my contract, then asked me if I return the vehicle with a full tank of gas and the answer was yes to both. It felt like a very shady business practice considering: 1) when leaving budget/Avis after picking up vehicle, the person working the gate did not fill out any info on my rental agreement only verified my drivers license and contract. Which was OK. 2) however when I return the vehicle, nobody was there to ensure vehicle had full tank of gas, time vehicle was returned, and if any damages were incurred on the vehicle. Based on the experience this will be my last time running from any budget/Avis car rental since it was constant follow up and a sense of employees don't care about their customers only to make commission on up selling insurance on vehicles. read more

Sam there is awesome. He really makes customers feel welcomed and he is attentive to all who walks in even when he's already busy helping a customer and even sometimes being the only one there. I used to go here but did not receive the same type of customer service and now I will definitely be coming back if I need to and would recommend others to come here as well. read more

WARNING - WARNING - READY CAREFULLY AND AVOID THIS BUDGET BRANCH AT ALL COSTS $$$$$ First of all, don't rent a car from BUDGET RANCHO CUCAMONGA IN THE ORCHARD PLAZA. They don't clean their cars (wash them) oh, they are conserving water, so the cars smell and have dirt and torn carpet, no maintenance, so the maintenance is flashing and you advise them and they say, "we know how to watch our cars" what kind of joke is this? What if you get stranded on the freeway at night with one of these horrible rentals, how can you be in business charging all these extra fees when you can't even rent a decent and clean car, and if you're 10 minutes late bringing it back there go the late fees, and a whole day charge before you even can authorize it. Plus they go over your return with fine tooth comb as if they would have given you a car in decent shape and odor. They will accuse you of stinking up the car with your body odor and charge your card $450.00 and when you refuse the owner continues to say she is going to push it through on your card whether you like it or not, humiliate you in front of the other customers and tell you that you returned the car with a strange odor, what kind of crap is that? No pun intended, so save yourself the trouble this half ass Budget Rental store should have an F on it for fail, fail, fail in every way, customer service first, and then the crappy cars they want to rent you with dings, scratches, dirty windows, etc. etc. and the lady that says she is the owner is RUDE RUDE RUDE AND MEAN AS A SNAKE she will take you down, and always tries to say their is bad smell in the car when you return it so that she can charge you the $450, warning there a sign as you walk in that says you will be charged if you smoke, bring a pet in the car but don't smell like butt or underarm because she will say you stank up her car and now you need to fork out more than what you paid for the car, and she is racist along with her staff, her funky little attendant with the nose ring and bad attitude, must be related because my dog has a better personality than both of them put together. The corporate office at Budget said that they are corporate owned and not a franchisee. read more

Web site says open until 5 but the employees won't work after 4:30 so we rented a van at Uhaul instead .

DO NOT RENT FROM THIS BUDGET LOCATION IF YOU HAVE TRAVEL PLANS!! This location overbooked. I reserved a 4-door car one week in advance for travel to NoCal. When I went to pick up my rental the sales person offered me a 2-door Mustang. I was traveling with kids, but that didn't seem to matter to her. Her response was that they only have to offer a small car not the specific car class. That's absurd. Then What's the point of reserving a car in advance??!!. To make matters worse, their office didn't even have the courtesy to call to let me know that they didn't have my vehicle type available, which delayed my travel plans. Lesson learned. I'll stick to renting from the airport locations and I won't be renting from these small satellite locations again! read more

I typically rent from Budget at Ontario Airport and they have always been great. However, the Standard Elite SUV was not available at the airport, but it was offered at this location. When I arrived, there wasn't any SUV and was given a minivan. I didn't inspect it well enough and discovered that it was poorly maintained. It smelled musty which I was blamed for and had to pay additional $100 for deep cleaning (I found Doritos and someone's hair under the seat). There were stains in the upholstery and there were no floor mats and worse of all, the tires were nearly bald. I was nervous driving it as it didn't grip the road well. When I mentioned the worn tires, she said the tires were fine. Another con is the hours of this location. I couldn't make it back by 5pm closing. There wasn't a key drop box like other car rental offices, so I had to bring it first thing in the morning and was charged for an entire day +late fee + an additional day of insurance. The only pro was that it was hybrid and saved me on gas (which didn't matter since I was charge for cleaning (even after I washed the car and had it vacuumed before dropping off). The Budget at the other airport location is much better as there are more cars to choose from since they are shared with other car rental agencies. read more

The whole company has the worst customer service ever. My 4 year old and I were flying into Santa Ana John Wayne Airport when I was diverted to Ontario due to heavy rain making the flight line unsafe. When we landed, I immediately called Budget to let them know I had been diverted and I needed to move my pick up reservation to Ontario Airport and keep the drop off location in Santa Ana. The representative seemed like he understood exactly what I needed and he modified my reservation. I go Budget in Ontario and let them know the situation, she locates a car for me and tells me all she has available is a 2 door VW Beetle (my reservation was for a compact car). I ask her if there is anything with a 4 door and she said no but that the 2 door Beetle is classified as a compact car. So I take the keys and find the car. I get my son in the back seat and it is the tiniest clown car I've ever been in. My son was so uncomfortable and he couldn't even properly sit in the booster seat. So I grabbed all of our things and went back to the desk. I tell her it is impossible to safely seat my son in that car and I've rented plenty of compact cars and that Beetle is not it. The lady looks in her system and says she has a Nissan Versa that's a four door but its going to be as small as the Beetle...I've driven a Versa before so I knew she was lying and gladly took the Versa. We were much more comfortable and I was now annoyed that she didn't give me this option in the first place when she knew I had a small child that would have to sit in the back seat with a booster. After about an hour we finally make our hour long drive to Santa Anna . We get to our hotel and I'm checking my email and notice that my modified reservation changed the drop off location to Ontario, not Santa Ana. I normally wouldn't mind taking the drive back and forth but this is california, there is traffic and it was going to easily be a 2 hour round trip ride. Plus I would have to find a way to get back to Santa Ana airport once I dropped the rental off. I immediately called Budget and the person who I spoke to was eager to help me then ran into a problem. The system for some unknown reason wouldn't allow him to make changes to the reservation so he suggested I go to the actual location and change the reservation. So I spent time from my vacation to go to John Wayne Airport to talk to someone but no one was available to help me. For the next 3 days, I continuously called Budget trying to get my reservation corrected and no one could help me or tell me why I wasn't allowed to change my reservation. So my departure date comes around and I'm forced to drive an hour to Ontario to drop off the car and take $120 Uber ride back to Santa Ana to catch my flight. I was pissed off and I wasn't going to let this go. I arrive home and the next day I call Budget again. I told them this was the most inconvenient trip and I demanded my refund. They showed absolutely no remorse and simply stated that I cannot make changes once I pick up the car. Budget were the ones that fucked up. I told them from the start that I needed to pick up in Ontario due to circumstances out of my control and I needed to drop off in Santa Ana. I told the representative I wanted to speak to his supervisor and he said he would tell his supervisor to contact me. The next day I received an email from the "supervisor" telling me the same thing - I cannot make changes once I pick up the car. He never acknowledged it was Budget's fault to begin with. Worst company ever. read more

I usually rent with Enterprise because in my experience they have great customer service, pick up and drop off service, and their cars always look and feel clean inside and out. I strayed from them this time because Budget had a much better rate for the days I needed. Went with a full size car which the website showed could be a Chevy Malibu. I've rented a Malibu in the past with Enterprise and had a good experience with it so I went with it. When I got there I was told that there were no Malibus available but they did have a Mazda 6. In my head I was like wtf is a Mazda 6, I've never seen one. So the lady brought me to an ugly black car full of dings and scratches, I was instantly regretful I didn't spend the extra $50 to go to Enterprise. Inside it looked like it was made in the mid 2000's, no USB port, controls looked old, steering wheel was sticky. I'm definitely not Mazda fan. I looked all over the paperwork to check what year the car is but it didn't show. It also didn't look clean, looked like someone just quickly vacuumed it but forgot to wipe it down inside. Eew. The only other issue I had with it was the turn signal, seemed like it wouldn't turn off automatically all the time, many times I looked down and the turn signal would be on despite me making the turn like 2 minutes before. I hate people who drive with their turn signals on but don't turn anywhere..well the Mazda 6 made me one of those people. But on the plus side, we got to Vegas on a half a tank of gas. I returned the car a day late because I missed their closing time by 25mins on the date it was due. They charged a late fee of $20 plus the daily rate and taxes. So there went the money I saved by booking with them. Last I checked, Enterprise doesn't charge a late fee, they just charge for an extra day. So lesson I learned here..always stick with the tried and true when it comes to renting cars. read more

They called two days before my trip, to notify me there were no vans available for the date I booked a month ago. Seriously.... seriously. Can't stand a company you can't rely on. read more

You guys are an absolute fuckin joke, never again will I ever attempt to rent a car from this company nor will I ever recommend this company. I tried to rent a car from you guys to only find out that there are all these hidden fee and restrictions. It would be helpful to find out the restrictions and hidden fee online while making the reservations. I can not believe that your piece of shit company runs your organization this way. You are quick to take my money but slow to release it. I called the 1 800 number to make a complaint, someone transferred me to only find out that the destination I was transferred to was a completely different department, the customer service department was closed 30 minutes prior to me calling. Again, piss poor service. read more

I had to find a car to rent and quick. I was in a rush and my situation wasn't very ideal. Maryanne works here and went above and beyond to assist me into getting the car rented right away. I also found an amazing price! I could not pass up the deal they offered me. The service was great and super quick. I was in and out of there in no time. I have had to deal with this Budget office 3 separate times now and each time I go back to Maryanne and will continue to rent from Budget when I am in need of a car. Excellent service all the way! read more

Don't have cars available even when you make a reservation. Show up to pick up a reserved car and they say they have none. Check online and it says they have available cars at this location. Really need to get it together and stop wasting peoples time. read more

Super pleasant quick service! I got a quick super reasonable quote over the phone from Maryann who was very friendly over the phone AND in person! I was able to reserve a seven seater, then the paperwork only took like 7 minutes! They had many to choose from. The vehicle was clean, shiny and ran great! I'll DEFINITELY refer friends and family and I'll be back! read more

The purpose of renting a vehicle is for convenience and safety. I have gotten neither my last two visits with Budget and I don't plan on putting myself through this havoc again. The first experience was my rental continuously asking to change the oil and me having to put air in the tire on five occasions. Keep in mind there were hours I was out in "no mans" land and I had zero cell phone reception. I explained this to MaryAnn and I didn't get any type of compensation. So I let it be and decided to give them another chance which was even worse!! I had my fiancee and three kids with me on a trip to help my oldest daughter move in to her dorm. The trip was about 5 1/2 hours. The first hour out of nowhere we got torpedoed with ants. Keep in mind we hadn't eaten anything in the rental. Minutes later the transmission started slipping and now I'm getting worried for everyone's safety. About two and a half hours in to the trip the AC stopped working in 95 degree heat. Now we are extremely uncomfortable and sweating like pigs. I called Budget in Rancho Cucamonga and they stated to find the closest budget to trade in. For a slight second I felt relieved but when I called the closest Budget in Monterey they had nothing available until the following morning. At that moment I was powerless and let it be. The following morning I showed up at the Budget car rental and Gaven was initially very helpful but when I drove off I realized there was less then three quarters of gas in the tank. The previous rental I turned in had a full tank of gas. The worst part about this is we are now hours behind on my daughters dorm move in time. Upon my return to Rancho Cucamonga Budget I explained the situation to MaryAnn. All that was done was a $20 discount. A part of me wishes something worse would have happened due to the transmission slipping or maybe my family and I had gotten bit by killer ants in order for a company to do the right thing. I'm not a free loader but when it comes to customer service and safety of others, I take that very seriously!!!!!!!! Let's turn this in to a college grading score so everyone could have a better understanding. Budget - 52% - F MaryAnn - 61 - D- read more

Great service. First time renting a car and mary-anne, I hope that's how you spell her name, was very helpful and nice. She was informative about what covers what and how much it would cost. She even helped upgrade me to a mid size car. All in all very great service. Would definitely come back. -Phillip read more

Worse experience it took them about 90 minutes to process our car . They were out of a midsize car tried numerous times to up sell . Then he said they were out of cars and we would get a mini van . We looked around and could not find one . We ended up with s lamcer the agent who took. Are of us only handled 4 guest in 90 minutes read more

The staff there was super helpful and even gave me a ride to and from my apartment in order to get my rental car delivered. I will always use them in the future and will recommend without hesitation. read more

Great service and even better price. Highly recommend you starting here. Staff was friendly and helpful. Found weekly price better than five days of rental. I found if you reserve online and pay online rates are even better. Go in ask and compare, and just reserve while you are there. read more

Budget in Rancho Cucamonga is the greatest car rental facility I have ever done business with. The counter people are friendly and efficient. It's nice to find a business that understands that we all have places to be and things to do, so they make a concerted effort to get us in our vehicles and on our way with big smiles on our faces. When I needed to upgrade my rental to a bigger car it was so easy. They had plenty of stock on hand and made the change in seconds. Thank you Budget! You really 1saved the day! read more

I have rented here many times and have had consistently good service and great prices! MaryAnn was particularly helpful. This location not only has great cars but excellent competitive prices that usually beat the daylights out of nearby competitors. Great service and selection with a personal touch. Highly recommend! read more

Shady people and business. The lady at the counter charged me an extra fourteen dollars saying the car was late and was due at 8 A.M. I clearly stated "no that's not true, I'm early the contract states and I paid for until 2 P.M." She would not say anything else except that she was charging me. ??? I couldn't imagine say going into a grocery store and they charge you an extra fourteen dollars just because, but that is exactly what they did here. I told her again it's right here in the contract I booked it until 2 and she just gives me this blank stare and says no you're late. The printout for my receipt says 10:24 A.M., my contract says due at 2 P.M. How is it I'm late? I'm early I told her and she just said she has to charge me extra for it. Charge me extra for turning in the car early!!!??? Stay away from these people I'm not the kind of person that complains about business but I just had to in this case. It was WRONG! read more