Highly do not recommend this place. I love Enterprise, but not this location. Cancel your…read morereservation a day before a move, you scramble to find another vehicle, they promise you one. You show up 30 min early to ensure all on time and still wait 2 hours "for your car to arrive." That's what a reservation is for! To ensure the car is waiting! It's not rocket science people.

My experience with Enterprise was seamless and quick. The staff at the facility was amazing with…read morehelping me with my rental and return! I recommend asking for Marquise!! Very great working with the company! Lewis

I have had to rent a car two times in the past two weeks because my car was in the shop. The people…read morebehind the desk, the people who picked me up, even the guy who detailed the car were incredibly nice, polite, and professional. I highly recommend them.

If Josh and Charlie aren't the best employees you retain, I don't know who is?! These two are…read morecrushing it. I haven't seen customer service like that in years. Patient, calm, appreciative, thoughtful. The place was crazy and they not only had everything under control, but were giving some of the best customer service I'd ever seen. They made it personal. How they managed to make everyone feel like the most important person in there all while not slighting anyone is beyond me. I don't know who I have to talk to or email to get these guys more money/promoted, but let me know and I'd do it.

All the employees at this Enterprise are so amazing! So kind and so helpful! We will definitely be…read morecoming back here again. Highly recommend!

Unfortunately, I had a bad experience with this company when we went to rent a car, we called them…read morefinished the issues, we went the other day they asked for car insurance which is fine then they refused the debt card, we gave them the credit they said the car is not ready and tried to give us a different car. We didn't come to rent a car for free, they messed our day, we had to stay in the cold waiting for Uber, in addition we felt that we were not welcomed . I don't know why this all.. Is it a kind of racism???

Allowed me to book and required pre-payment, then called and said:…read more They have no cars They can't cancel the reservation I have to call a1-800 number to cancel (in the email) Opened the confirmation email: No 1-800number No contact number at all Link to modify/ cancel/ refund reservation takes you to a page that only allows modifications This branch doesn't accept modifications on prepay. I will just report it as a fraudulent charge (it is - they have no cars) and never deal with them again.

Horrible, inside of car smelled horrible and they already made me sign about twenty papers for that…read morecar and I didn't have time to start over plus they had something masking it when I first got in so I gaslighted myself into thinking it wasn't that bad

Came in and rented a car from Alex. He was super nice and courteous! He apologized that they did…read morenot have the car that was promised on their website. I really liked Alex's demeanor and the way he walked my son and I to the vehicle. The place was clean and they were efficient in their handling our transaction.

COMPLETELY WASTED MY TIME!!!! I called in before making my reservation through a partner. I asked…read moreabout using a debit card and was told that as long as its through their partner, it's fine. I stated the partner name many times and was not told there are different levels 9f partners once. When I went in the guy was obviously unhappy to be there and took it put on me. He seemed disgusted to take my debit card and then refused to ck the partner program for the company I mentioned. Completely wasted my time and just a really bad attitude

Extremely frustrating experience. Jeff called just 30 minutes before our scheduled pickup to tell…read moreus there were no trucks available. By that point, we had already reserved building elevators and arranged both loading and unloading crews--everything was set. His only suggestion was to call the Budget 800 number. I did, and they said they'd call back within 4 hours if they could find a truck. It's now been over a day, and I've heard nothing. Thankfully, Penske came through at the last minute and we were able to scramble and get the move done--but it was unnecessarily stressful. I will never rent from Budget again, especially this location.

Of course with crazy gas prices I opted for the pre-fuel, but found a better price and re-fueled…read moremyself. They also DID NOT scan my vehicle in when I returned it and I was recieving text messages 3 days later saying I had not returned the car. When they finally updated the system that it was returned on the correct day, they charged me $150 dollars for a the truck that I already refueled!!! I am still going back and forth with them about the charges as of right now! They are telling me to show reciepts but I paid $100 of it with cash and $26 on my card. I HAVE NEVER NEEDED TO SHOW GAS RECEIPTS IN THE 25 YEARS I HAVE BEEN RENTING CARS. They are trying to tell me there is nothing they can do without proof...BS computers do what humans tell them to do. The staff not scanning the vehicle in properly should be enough to show good customer service. On hold now for a supervisor...SMH.

Gave me a car on half full and then when I returned it on time they told me to go park it in a…read moregarage down the street In a dark and dingy basement parking garage filled with cars...I had to take a ticket and drive down into this dungeon and find a parking spot....Took me 5 minutes to find a spot and then I had to wait for a tiny claustrophobic elevator that holds 2 people at best and takes forever to go up and down...lol...wtf is this? I walk back to the car rental which is filled to the brim with people(none looking happy) and give the attendant the keys and ticket for garage and she ask me to wait while she goes to check the car in basement of garage...Wtf? After my disdain for this entire set-up they let me leave so I won't be late for work and said they will email me.... Solution to problem: When a person returns the car the attendant should take over and deliver car to the dungeon car garage down the street....duh! Do better than this Enterprise...I know you can.

So, catalytic converter got stolen on Saturday. I'm at enterprise on Sheridan in uptown for my…read morerental car. It is PACKED. But Jackie behind the counter is KILLING IT. She is answering phones, talking to customers, helping her staff, and being so upbeat and positive. I'm thinking her blood is 50% caffeine. Happy Monday, everyone. Try to have a Jackie day today.

I had a great experience here. I ended up getting a great car at a fair price. I worked with…read moreStephan and he was great! Very patient and understanding. He listened to what I was looking for in a car and made some suggestions. He was also happy to bring cars from other locations for me. I highly recommend this location and Stephan. I usually hate the car buying experience but this was smooth and easy. I don't remember the names of other staff members but they were also friendly.

It's been a while since we bought out first car here but ended up going back to trade it in for a…read morebigger car. The first time Ty our sales guy was super nice and helpful. It took us a while to find the right car but found the one. We went with a small sedan and my 6'2 tall husband didn't fit very well. We went upgrade and went with a Nissan Altima Alma helped us this time and she was very helpful and with covid they followed all the rules! I also had to go back with my two month old and get our second key. He was hungry and another women that worked there lent me a small blanket to feed hiM as I had forgotten. Mom brain. Overall they were all super helpful and safe and thank you so much!

Honesty, integrity and great service!…read more We thought we had a pretty bad gouge out of our plastic bumper. It looked to us like something had dug out a deep scratch. We hoped maybe they could fill it in and paint it over to at least make it look ok. Great service: they gave me an appointment time, and Derek was standing with me looking at the car within 5 minutes of my arrival. Honesty & integrity: he said "let me get the paint off to see how bad it is". He came back with a solution, rubbed the spot, and it wasn't a gouge at all. It was gone. I offered to pay him for the clean up (feeling a little silly to be honest) but he said no problem! If something really happens to the car I'll be back there for sure, and I recommend it for anything you need.

Absolutely awful customer service. I regret taking my car there to be fixed. I called to check the…read morestatus of my car and was yelled at and told not to call unless my assigned adjuster called me.