Absolutely the worst car rental experience in my 70 plus years and many car rentals. Didn't have my online reservation , over charged. And impossible to contact with phone!' Completely disorganized and disrespectful experience...,! Never again! Deleted the app! read more

My experience at Budget at the Detroit Metro airport was horrible. I am a fast break member and still have to wait in long lines (hour wait) while ONE person is working. The people who manage that location could care less and efforts to contact them has resulted in radio silence. Very disappointing. I am at the point of giving up on Budget as a rental car car company to use, which is too bad for them as I rent cars often. I doubt they care, that's how dysfunctional the operation is. read more

Horribly long wait with very little care for customer service. Tried to downgrade me to a mini van after paying for an elite suv. I waited two hours with a toddler in tow and I have vowed to never have anything to do with this location again. Very rude, un caring people. read more

The lines were incredible and then they assigned us a car that didn't exist. Yes, it was the cheapest option. One of those times you realize that there's a reason some places are cheaper. I'd pay $100 more to avoid this awful place. Stay away even if it means paying more. No exaggeration: worst car rental experience of my life. read more

Cosetta! You worked a Long, hard day but you still made us feel appreciated and valued as customers! Thank you for your attentiveness, helpfulness, and kind smile. You know what customer service is all about! read more

Text from Budget told me to pick a car from zone 1. Arrived, no cars in zone 1. Line in bldg was quite long and not moving. Went back to fastbreak booth and was directed to what I was told was the last car available at the moment. It was in zone 2. License plate wouldn't scan via app so she said to proceed to booth. Checked out at booth and we were on our way. On highway car was vibrating a lot and so when we got to hotel we checked tires and both rear ones bald and one had a flat spot. Called Budget and was told I could get roadside assistance or pick up replacement car in the in Livonia as that location had cars and would be open at 9 AM. Arrived at 9 to an unfriendly agent and told no cars, and none expected to come available all day. Not one iota of caring that we were in an unsafe vehicle. Told to go north to next town and try that location. So I called Budget and asked if next town had cars available. Told yes. Got there and while the agent was sympathetic she said they had no cars and being Sunday the tire shop they use for repairs was closed. Ultimately, we stopped at Flint airport and thankfully met a very helpful agent named Chiquita. She said the car we were in was never rented to us and so she first had to do the initial paperwork that was not done and then she transferred us into a safe vehicle. Thankful that we found our way to such a competent and caring agent. She should be commended for her compassion and for addressing the matter so we could feel safe and confident in our travels. To add insult to injury, after returning the call full of gas, we were charged $76.10 for fuel. What? Had to once again call Budget and the agent indicated it was a system error. I don't believe that for one minute. Charge was reversed a few days later. Horrible experience, except for the one bright light - Chiquita! read more

Thumb Rule, Trust the reviews on here and google. If you want to take chance, go ahead. The choice is yours. I have to admit that the rates I got through Costco for a 3 day car rental was so attractive (9/29-10/1) and I took a chance regardless of the comments and rating. Nothing more to say, I learned my lesson. 1. My booking was to pick the car at 12:01 am and I reached the location at 11:30pm. The agent, Justin told me to wait till 12, otherwise the system will consider it as an additional day of rental which is totally understandable and I waited. 2. Checkin, walked to the parking lot and found out that I got an unclean Chevy Malibu with 35k+ miles and full of scratches. They didn't give me the inspection sheet and I assumed no need to do it at that point of time. (I learned it when I returned the car). Put my stuffs in the car and turned the ignition and found that the Tire pressure light is on. Took all my stuffs and went back to the location. When I raised my concern, Justin told me to pullover to the other side of the building and someone will fill the air. I asked another rep for a replacement car and he said the same. Got in the car again, spend another 10mins to get the air filled and I drove out a car which got different air pressures for 4 tires. 3. On my second day 9/30, I realized that the car registration was getting expired on the same day. Called Budget customer care and they told to exchange the car at any location. On 10/1 morning, I stopped at Ann Arbor location and they didn't have any cars. The rep over there told that he is so fed up with getting such beaten up cars from the DTW airport and they always do it to him. So, I ended up driving a car with an expired registration. 4. I had to refill the tire twice during my trip and I put my family's life in danger. Thanks to the reps at airport. When I returned the car, I asked for the manager (Keith) and explained my horrible experience. He was kind enough to take off $25 from my rental. (The only reason I gave an extra star here). However, it will never make up for what I and my family went through. read more

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The absolute worst experience. Pick the car up with 1/4 tank, told them when picking up, took picture with time stamp and then they still charged for fuel. Terrible customer service and manager was zero help and even worse. Find other options safe yourself the grief. read more

If I could leave negative stars I would. There is one person working the counter. There are more people in line than there are rope mazes for. We have been in line over an hour and haven't made it to the final switchback in the maze. Do yourself a favor and do NOT do business here. They are not worthy. read more

Great experience at budget for us. Flight landed very early about 5:15 A.M. when we got to budget we walked straight to the counter. Reserved a full-size car and got a Dodge Charger which turned out fabulous! Got good gas mileage, and was clean and roomy. They were short staffed on drivers for the shuttles, returning to the airport, however, our driver was efficient, made sure the shuttle was full and got us to the airport quickly. read more

Employees are rude and they have no system going to help you get your car fast. Line was long and moving very slowly. They also didnt check us out right away and ended up adding 2 days on our rental. Do not recommend renting from them. Also their shuttle service is very very slow read more

Avis and Budget are the same company. 2 months ago, Avis tried charging a $20 refueling fee. Had to call and get it refunded. This week, Budget charged me a $160 refueling fee. Waiting for refund now. Both instances, I topped off fuel outside of airport. I tried these companies after Hertz charged a $100 Covid cancellation fee a week in advance. So far SIXTH Car Rental is the best experiences I have had, but they aren't available everywhere. read more

This is very slow service you'll ever see in rental company. Staff acting so slow and long line waiting for cars. Doesn't seems that anyone of the employees care about customers at all. No wonder why they have only one star in evaluation here. Absolutely not recommended and speaking in general, never get a Good service in any budget location lately. read more

One person behind the counter and over 40 people in line. This is insane! There were 2 but one decided she needed a break. Horrible service. read more

Had to wait in line for 90 minutes to rent car. Understaffed office. There were items still in car from previous renter, so the cars are not well cleaned. Car broke down with mechanical issues. Had to take Uber back to airport. Took endless hours and over 15 calls to Budget to get it all settled. read more

Everything about this experience was unprofessional. We waited nearly a half hour for the shuttle only for the driver to complain about her back pain the whole way. When we arrived we stood in line for 2 hours to pick up our car. We made this reservation 3+ months ago, and even after standing in line we were told the car would still need to be cleaned. It shouldn't take longer to pick up our rental than it took us to fly here! There was no apology for the wait, or explanation of why the car wasn't ready. In addition the building was dirty with trash on the floor and no toilet paper in the women's bathroom. I have nothing positive to say about this experience. read more

BEWARE! Don't rent a car from here. Picked up a car from airport then drove to another the next day they said they smell smoke? I don't smoke!!! Will charge 450 dollars. Asked for supervisor and was denied asked for pictures and they said no. BIG SCAM COMPANY read more

Stay AWAY! I returned the car after driving 40 miles. I filled up at the Speedway by the airport, 1 mile away. I told the person checking me in that I filled up the car. My bill shows out 8/8 and return 8/8 on the tank. I still get billed 15.99 for fuel recovery. WTF. This is why I started using Hertz ten years ago. I got to spend the morning with their crappy phone system to talk to a guy in India to remove the charge. JERKS. I am never renting from this company again. read more

One person working long line to check in. Not worth the hassle Detroit Michigan airport

Paid ahead to rent a car, had the confirmation took the nearly mile long ride to the Budget/ Avis . They asked for my credit card so that they could charge a $200 security deposit. I was going to Michigan to bury my father I did not have a great deal in my account or on my other credit card, I had barely enough for the $200 but the moron tried to charge both cards TWICE for $250, which was not there. The man's supervisor came by and TOLD him it was only to be $200. Too late, was locked out on both cards. I called my bank and confirmed live that the money was there! The moron asked I had another credit card he could try ! They told me maybe I could find an ATM for cash, mind you it was already tight for gas and food money. Now I am stuck a mile from the terminal at 9pm in pitch black Romulus they will not give me the car I rented because of an incompetent employee! So I had to march around at 10pm trying to find another rental, thank God Enterprise had a car and no security deposit. F**K YOU BUDGET! read more

The wait here was nearly as long as my flight from halfway across the country!!! Their 'systems went down', but despite getting things back up it still took 20+mins to process each customer, even if you pre-paid! Despite the excessive delays, nothing was done to compensate anyone for the hour plus waiting, and the 'apologies' were severely delayed. If a basic system crash from a thunderstorm shuts down the whole operation, it's clear their infrastructure is still stuck in the 90's. Simply a pathetically bad experience. AVOID Avis/Budget out of DTW. read more

The master of lines! They totally have the 45 minutes to rent a car thing down. Budget sucks so bad that even my Spirit airlines experience was better. There's literally been this one customer standing at the counter tying up a teller for over an hour. A+ for understaffing! Getting acquainted with all the people in this line, it's clear that all everyone else has reservations too. Soooo budget could have anticipated the required capacity. I can't wait to see what kind of junker they serve up. 207 reviews at a 1.5 star, shame on me. Masochists delight! The dude at the teller is stilllllll there. Oh goodie, we're up next! ... ... A teller just walked away. Free mustang upgrade, 2 stars? read more

Would go 0 stars if I could. Rented a car from Newark because my flight was cancelled. Drive 10 hours overnight to Detroit and return the rental car at 3am. Was originally told the $200 deposit would be returned in a few days. Fast forward 3 days later and I get a message that my rental car is 3 days overdue. So I call and spend 10 minutes explaining to customer service where I dropped the car off (at their lot), what time I dropped it off, and where did I put the keys (in their overnight Dropbox). I am then told I will be transferred over to a specialist to close this out for me. The specialist Zaelia, starts off by asking how she can help me. So I now have to give her my confirmation number, name, and all the details again. She then put me on hold for 10 mins so she could "take care of this for me". Well after 10 mins of holding she comes back and says she will have to escalate this to another team and they will contact me in 5-7 business. I told her that is unacceptable, they have cameras that can show I returned the car, I shouldn't have to wait another 2 weeks to get my deposit back. She told me that is standard because there is an order it has to go in. I asked how often do they lose cars that they have a line you have to wait in to find it. I asked to speak to her supervisor and she told me they will call back in 1-2 business days. read more

So today we had snow. Big surprise since it is January in Michigan. THE CAR IS A HAZARD. There was no fluid in the window washer....so...I refilled...IT DOESN'T WORK. The wipers also are way past needing replacement. See the attached photo. AND with tires that are literally at the minimum (I checked) I got the privilege of doing circles on the interstate (5 to be exact) due to a spin out. Not that this was my first experience driving in ice and snow....We live in Colorado. No more Budget Car Rental, ever. read more

Budget - Car Rental Near Me - Detroit, Michigan

It was my first time using Budget out of DTW. The shuttle service from the airport to their facility runs often and was there immediately. It's only a short ride and next to all of the other rental car facilities. Walking into the building there wasn't much of a wait line. Unfortunately they didn't have many customer service agents working so it took some time for them to dwindle the line. They also didn't have any self service kiosks in the lobby. That would have helped immensely. Once we got up to the counter they were great and very friendly. We reviewed our reservation and were on our way without any problems. Upon returning we thought it would be easy like many other rental companies. With Budget you have to go inside to check out. Strange? Yes. This really isn't convenient for people who are in a rush. I just hope they install kiosks for speedy check in and out. I wouldn't mind using them again. I just hope the company can do something about their check in process. read more

Budget - Budget shuttle - Car Rental Near Me - Detroit, Michigan

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The service and wait times here are mixed - upon arrival in Detroit, I waited with a reservation for over an hour in a line of around 10 people while one customer service agent tried to get everyone their rentals. That definitely felt frustrating after a delayed flight. However, upon return of my rental, there was an extra fuel charge on my rental, even though I filled up right before returning. This time, there were two agents at the desk and no one in line, and the manager promptly refunded the fuel charge due to a fuel chip misread, which I sincerely appreciated. read more

THE GOOD -- Cheapest car and best availability when my puddle jumper was cancelled and I needed something last minute. -- Shuttle from the airport was efficient. -- My 4-door Kia was new, clean, and ran fine. THE BAD -- Super long line to get a car and even with several people working the counter, I had to wait 30 minutes before I spoke with anyone. -- I filled up my car with gas before returning it and the guage only showed it was 3/4 full. I thought to myself - "Maybe I didn't fill it up all the way" - and tried again only for the car to remain showing that it was only 3/4 full. On the way to the airport the guage never rose to full, so I had to explain it when dropping off the car so I wouldn't be charged. THE UGLY -- When it's 2F outside with snow on the ground, they really need to plow the parking lot. I fell on the ice just walking to my car. They're lucky I didn't get hurt or file some kind of complaint. read more

Budget - Car Rental Near Me - Detroit, Michigan

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Had great experience today at Budget. Received the wrong car, but Evelyn at check out helped me straighten out the issue and got me on my way in no time read more

While we were happy with the car and service before we returned our car, that is when this nightmare started. Be very careful not to leave anything in the car, because it will magically disappear. My husband left his Hall of fame Jacket from Florida Shuffleboard in the car at Detroit Metro, Lucas Dr. location. As soon as we got home to Florida, I check the website and the jacket was listed as found. I filled out the required forms and sent them. I get an email back that the jacket hadn't been found and when I again checked the website the and the found jacket was no longer listed. So, someone has a very nice jacket that says Northern District Shuffleboard Florida Hall of Fame Player with the name Rick on it. He worked very hard to earn the jacket and just wants it back. Mary Enright read more

Well Detroit, it's places like this that give you a bad name. As soon as someone gets off the airport, they are ripped off and treated like garbage. My reservation was for 1 day, and yet, Budget charged me for 2. When I told the lady at the counter that my reservation was for one day, she said that as soon as the 24-hour mark hits, she automatically charges a full second day instead of using late fees. Then, when I returned the car, I filled the tank up at the BP about a half block down the road by the McDonald's. The needle was at full before I filled up, and was even higher after I put in the 3/4 of a gallon of gas (I only had the car for a day, see above!). The man at the counter said he would remove the charge from my credit card, but he just showed me a sheet showing that nothing was charged on my card. I was amazed that he was so calmly able to flat out lie to the customers right to their face. I ended up getting charged $16.48 for gas despite the fact that the gas tank was already full. If I could give negative stars to this place I would. Yep, Detroit, it really is you that is the problem, not anything else. At the very moment I got off the airplane, and then as I left, you left a nasty stench in my mind that I couldn't wait to wash off. Your city is full of liars and cheating low lifes. It's really pathetic, and it's why you have the reputation you do. You will forever be a sh*thole and the as*hole of the universe. read more

Ah the joys of traveling....When my bride and I arived inDetroit last weekend we were hoping to upgrade our car to a different vehicle and it's not like we haven't been down this path before. The wait wasn't bad, and please remember this name: Don Cline. Don took good care of us and got us into the car we wanted even though we were told that the car may take an hour to be ready for us. We appreciated his honesty and no sooner had we requested a different car it was ready to go, because he took care of it. Long story short we wanted a convertible, and we were going to get put in a Mustang convertible. I'm a Chevy man and belong to a Camaro Club and would probably never hear the end of it. We all had a good chuckle about this and Don put us in a Camaro Convertible SS. I have an SS, know it pretty well and have rented a convertible Camaro before from this same rental terminal. I couldn't be happier and when we returned it I made sure that Don's co-workers know how please we were. Thank you Don and Crew! We'll be back! John and Jenn Nowak Scottsdale, Arizona read more

they should get a zero star for trying to steal from people. i rented on 12-16 to 12-19 and the pick was great, professional and pleasant staff but when returning, i stopped at the BP on the corner and refilled, and then dropped off my car, the loser checking me in lied and said i wasn't refueled but i took a photo of the gas and have a fuel receipt. when checking my email they charged me $97 for refueling!!!! watch those you drop off to and request a receipt in person bc they are shady! i learned my lesson and will never trust those doing the check in. read more

We reserved a car with Budget online weeks before our trip to Detroit. When we arrived we found that it was not the type of car we reserved and the truck that they gave us was substantially damaged. We noted the damage on the inspection form and turned it in at checkout. After we returned the truck Budget then sicced a collection agency on us to collect on the damage that had already occurred to the vehicle that we had noted in check out. This was simply nuts: how could they not have had a record of the damage to the truck BEFORE we received it? Perhaps the DTW Budget office had not informed corporate about condition of the truck and then they were doing a CYA by trying to ding us for the damage? read more

not a fan. don't pick mystery car, even though it's cheaper you'll get a truck that costs $100 to fill the tank up. they don't have a shuttle to get you to the rental, it takes you to the airport where you have to "figure it out yourself" you don't get any money back on a day you won't be using the car and possibly charged a fee for returning it early. read more

DO NOT USE BUDGET RENTAL CARS!!! Use any other agency, we waited for 45 minutes for the shuttle so some crack head could pick us up

Stay away from Budget at Detroit airport (DTW)! They are represented at the Avis lot. I picked up the Avis bus and did 3 laps around the airport before being dropped at the Avis lot. When I got there, the line was outside the building. The staff at the counters were slow, grumpy and obviously overworked. A number of the counter workers would just getup and leave, or go chat with their coworkers. Poor attitudes and poor work ethics! It took me an hour-and-a-half to get my car! One of the delays was due to the folks bringing the car from the lot to the building. When I got up to the counter, I said, "I've already setup and paid for my vehicle online, can I just walk the lot and pick up my car? I don't care where it is, I have an appointment and I have to go." He told where it was I went and got it. Was out of there 5 minutes later. I asked for a non-smoking vehicle, got one that smelled like 50 people had been smoking in it. I had my car from 8/14/20 - 8/16/20. Was scheduled to return the car at 3:30 PM, my flight changed so I dropped it at 11:10 AM on the 16th. The wait to drop it off was long. Took me nearly 30 minutes to drop it off and get on the shuttle. The guy checking me in had a horrible attitude and was not helpful at all. I had a run-in and someone broke the tail light so I had to fill out a claim form. Dude was clueless. Finally got the form filled out and asked him several times if I was good to go. He said yes and handed me my copy of the claim form. I did pay for and have the Loss Damage Waiver had a receipt for that. I thought this was the end of my rental experience with Budget. Now, roll forward to yesterday, 11/29 when I got a knock on my door. It was the USPS with a certified letter. The letter said I had 3 days from the receipt of the letter to return the car. Really?! I had dropped it off 13 days before! So, I called Budget and got this guy named Abraham, not only was he difficult to understand as English is not his first language, but he had a bad attitude. I told him I don't have car and that it was returned on 8/16. He didn't believe me and said I needed to return the car or have proof. I told him he needed to look in his system for the vehicle. He found it and said I could disregard the letter. I asked him if he could send me an email stating that. He said no. I told him I wanted something in writing from Budget clearing me of responsibility for the vehicle. He said he would email me the receipt. He didn't discuss what was on it, but I was like cool and we hung up. Fast forward an hour, finally got the email receipt. It said I had returned the vehicle on 8/18/20, and was charged an additional $394 for the extra 2 days rental (late fees, rental fees, LDW fee, tax, etc.). So, what does one do when they are overcharged for something? Call back of course. Got through to Budget customer service and again got someone who could barely speak English. She was much nicer than the previous person, just difficult to understand. I told her about the car being returned on the 16th and that I had a receipt for the 16th. Took her about 30 minutes to try and confirm but she still couldn't and said I would have to talk to Budget claims since I had a receipt. I called them and they are not open on weekends. Overall, pretty miserable experience. Stay away from Budget and especially Budget and Avis at Detroit airport (DTW). I would give them 1/2 a star if I could. read more

Slow service, long lines, and dirty cars. Our reserved SUV was not available and they downgraded us to a compact car for the SAME rental price. Upon return we got hit with a fuel surcharge even though we had completely filled the tank in a gas station 5 minutes away. We had to wait a full 40 minutes in line to rectify the fuel surcharge mistake. read more

Budget - Car Rental Near Me - Detroit, Michigan

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Really poor service. When you know you have people waiting in the line, you need to get going. I see 3 people behind the counters, just one working, the other one is constantly on her phone and you can tell its personal and not professional. The third one is trying to impress the passengers with lame jokes, when really what they need is a car. I feel like time has stood still, feels like geography class to me. I m here returning my car from yesterday and exchanging it for a better one. The car we rented Cruize had some issue with the acceleration wherein there was some noise everytime I was accelerating. Suspensions felt like there weren't even there. I m hoping I get a better one now that I will be traveling to Niagara from here and back. Let's hope the next car is not as bad as their service read more

Budget - Car Rental Near Me - Detroit, Michigan

It would appear that a number of fellow Yelpers have had extensive wait times, but I didn't have that experience at all. Luck of the draw perhaps. I'm pleased to give 5 stars, but I had to bring the car back for an exchange, which was a royal pain! However, the manager Lamia Harb went out of her way and brought the experience from a 1 star to the 5 star rating. She took a pretty angry customer to a very pleased one, and even went so far as to provide her personal cell number - AN NO, YOU CAN'T HAVE IT...! :) read more

It's past midnight, the line is 15 deep and there is one guy working. This place is an absolute joke! And Costco Travel should remove this location off their list. Been waiting almost 2 hrs. How thisnolace even managed to receive a single full star is beyond comprehension. read more