The rental pickup at the Detroit (DTW) location of Budget Car Rental was the worst experience of my life. We waited in line for - I'm serious - 2 hr and 45 min on Sat 6/30 at 11:00 am. Four people were working the counter and judging by their performance the staffing should have been about 5 times that. They mentioned a shortage of cars. The van we paid for was not available, so we had to wait at the counter until they could call one down from a different lot and vacuum it out. I am really kicking myself for not checking reviews for this Budget location before booking it online. Please do not make the same mistake I did. Do not pick up a rental car from Budget at this location. Especially not on the weekend! read more

Least professional budget I've experienced. Traveling for business often and for years we've used budget. The car we rented reeked of marijuana and had marijuana roll ups left under the seat. We travel for dairy work and so the floors were left with sort on them( no more so then usual). More than two weeks later they charged us $470 for a cleaning fee. That is above their maximum standard. They would not take our dispute into consideration. That is the last time we will give them our business!!! read more

I had the worst experience dealing with this company. This was my first and last time ever using them. What should have been a simple transaction turned into days of me having to argue with customer service reps about money that was taken from my credit card unauthorized! I prepaid for my rental a week before picking it up. I chose the mystery car option. Total was $111.14. Fast forward I returned the car,with a full tank of gas under the mileage. A few days after returning home I noticed that my card was charged $184.18 So immediately I called budget to see why I was charged any additional money. The first individual I spoke with named Oscar Id # 38466 was extremely rude. I'm sure quality control can listen in on that call and hear him telling me that I could not speak to a supervisor and that I could just hang up if I wanted to speak to someone else. Amongst other things. On my Third call I spoke with BRENDA ID # 38136 she was also ridiculously rude and incompetent. Overall I'd suggest staying far away from this company. I have yet to be issued a refund for what they have found in their investigation to be a legitimate reason. I will be sticking to ENTERPRISE! read more

This is for the Avis-Budget combined rental service at Detroit Metro Airport. First, the shuttle drivers back and forth were fantastic. The man at the actual counter was irritated from the get-go. I reserved and PRE-PAID for a mid-size car. When we arrived at the counter we were told that there were none available and the agent would have to search and it would be a wait. Then we were offered a truck, we refused because it wouldn't work for us. Then we were offered a Toyota Forerunner SUV with no upgrade charges. We accepted because we were not able to wait any longer. IT WAS TOO BIG!! Hard to drive, drifted, hard to brake and unwieldy steering. It was a terrible upgrade when all we wanted was a normal mid-size car. WHY DID I BOTHER PRE-PAYING AND RESERVING THE CAR WE WANTED WITH A SPECIFIC PICK UP TIME IF I WASN'T GOING TO RECEIVE WHAT I PAID FOR? I see why their rating is 1.5!! read more

We thought we had a bad experience, but judging by these reviews it has been par for the course. Our car had a STRONG smell of marijuana, we reported the smell and went on our way because we were in a hurry. After a while we started searching the car for weed because the smell only intensified, this is what we found: A scale with weed residue, two lighters, and a bottle of Franks Red Hot. We still haven't found the weed, but judging by the intense smell there has to be some hidden somewhere. We called Budget to get a new car and they said there is nothing they can do. Let's hope we don't get pulled over and arrested. Update: our family members also rented from Budget and their car also smells like weed. We are thinking an employee uses the cars to sling product. read more

Budget - Car Rental Near Me - Detroit, Michigan

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Terrible Very long lines After Calling and reserving a luxury car they DID NOT have my car available. Needed a manager and she made Me Wait 10 minutes to see them I prepaid $700 for 4 days for a luxury car and they confirmed and texted me the reservation but did not have a car there for me They blew a surprise for my husband read more

Overall experience: okay Shuttle driver was great and informative. He was able to let us know about an accident en route to our destination and gave us an alternate route. Line waiting to pick up the car: over an hour wait!!!! Do the fastbreak if you can. Representative helping us: she was nice and courteous. But she was probably the nicest out of all of them. Customer service is definitely sub par. read more

Budget - Car Rental Near Me - Detroit, Michigan

Why is this line so long? There's signs posted for a quicker checkout, which seems useless. Everyone should just use somewhere else. Never again. read more

This has been the worst car rental experience I have ever had. I very often go to Detroit Michigan with my wife and get a rental every time I go. But this time with Budget Car Rentals it has been the worst. I received the car extremely dirty and the smell of throw up all inside it. On the way to my hotel from the airport the car stopped on me and my wife twice. I was extremely worried so I called customer service and they gave me a location to go pick another one up. I went there the next day and the clerk there was very rude shouting at me "we don't have a car here for you go to a different location" multiple times. I called customer service again and they did not care about what happened, they just sent to another location. I went there and they too said the same thing. So, I called customer service again for the third time and they finally told me that they don't have anything available for me. My entire trip was ruined because I had to use Uber nearly the entire time I am in Detroit. Extremely disappointed at what happened and I do not recommend anyone to rent a car from Budget. They are careless and very very rude people. read more

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Horrible service. The shuttle left us standing in sub-freezing wind for over 20 minutes. I tried to call Budget from curbside at DTW to let them know we were waiting there, but the listed number connected us to some helpless call center that certainly wasn't local, and ultimately instructed me to go back inside to baggage claim to call from the "Courtesy Phone." Why? I was already on a phone! I called the number listed! We were on the frickin' phone! And now it's a courtesy to give us the run-around? That was useless, so we waited longer in waning faith, directly under the Budget sign in the sub-freezing wind, wondering if the Budget shuttle would ever come around. Then finally an Avis shuttle came, said they would pick up Budget customers, but delivered us to Avis "Because Budget closes at midnight." After dillydallying at the customer pickup curb for 8 minutes, the shuttle driver drove slower than Kamala Harris on dope, and got us to Avis at.....12:03! Seriously? It sure seemed intentional! Thanks, Avis! Then the Avis rep took literally 20 minutes just to get the Budget computer system working so he could pull up our reservation while dozens of groups of customers behind us got their cars and were on their way quickly. Upon return of the car two days later, at about 5:30 pm, nobody received the rental return and we had to guess what to do with the car based on minimal signage and previous rental car experience with companies who actually had real live humans. Humans that do their jobs: what a concept! Budget needs to improve their archaic, lackadaisical, incommodiuous and troubled systems at DTW. Budget should be downright embarrassed. (And so should Avis). I reported the experience to Budget, but have received no response; proof that they really don't care. PS The gas tank wasn't completely full on pick-up, but I returned it with a full tank. You're welcome. read more

I wish I could give 0 stars. We picked the truck up, it was dirty, outside had paint chips all over. Then best of all, we got a 7 sweater because we need the space. Here's the back seatbelt. We've been on the phone with them for an hour getting limited to no help. Transferred to 5 different people. And we leave tonight for our trip.. the ball was dropped at so many levels. For paying almost $1,000 you'd expect better. Horrible company. We went through other competitive companies prior and will be going back to them in the future. Edited to add: they did bring us a new car and an upgraded one. read more

Budget - Car Rental Near Me - Detroit, Michigan

My review is for the Company itself, not the Airport location per se. In November I flew to Detroit during an awful wind storm. It knocked out power all over. My rental car got a flat and I called for the Budget tow service. They refused numerous times to come out because I was "too close to the rental office." They recommended that I walk. Long story short, they left a female senior citizen alone in the freezing dark on a dark service road in a strange town at night, in horrendous weather. Then charged me $220.00 for failing to cancel the call. I have wasted hours on their customer service lines to no avail. I have written to the President of the company, and have received no response. I wish I could go on TV and out them. I will never use Budget again. read more

We reserved a car months in advance. Arrived at the rental building at DTW via shuttle bus (nice, capable driver) at 4:00pm on a Thursday and it took until 5:00pm to make it through the line and drive away in a dirty car. Some effort had been made to clean it but it was dirty inside and out and the windscreen had smears inside that I had to clean off. The car performed fine. When trying to return the car at 5:45am on the following Tuesday the return gate was locked and a security guard told us that Budget returns were being taken in by Avis. We made it fo the Avis intake lot and left the car (no attendant - can only hope that this was the right thing to do and works our) and caught the shuttle to the terminal (again, the driver was great). Except for the drivers there was a big lack of attention to the customer. Not just me but thirty or so people ahead of me in line. I will not rent from Budget at DTW again. read more

If I could give a negative rating but you have to select at least one star in order to post your comment. I reserved an economy car but when I got to the counter, they tried to give me a gas guzzling Suburban. After going back and forth about the "free upgrade" of a bigger vehicle (that I did not want because bigger vehicles mean more fuel). I was finally given a SUV, not the vehicle class I had a reservation for. While driving the SUV, I was pulled over by the police, detained and traumatized because THE TAG ON THE RENTAL TRUCK DID NOT BELONG TO THAT VEHICLE!!!! I was scared to death when the lights started flashing and sirens started blaring. I knew I had NOT done anything wrong so I was just hoping and praying I would not end up on the news as a motorists who was shot and killed or detained & found dead while in police custody. The officer informed me what the problem was but not after running my information, asking a million questions and his backup eerily looking through the back passenger windows. I called the Budget to let them know I could NOT drive the vehicle because the tags were NOT valid and they said they would pick up the vehicle but I would have to go BACK to the airport to get another vehicle because I did not opt for the additional roadside service insurance. Are you EFFING KIDDING ME! This was not an insurance issue, this was a y'all screwed up and the result of your negligence caused me to damn near have a heart attack and die, right behind the wheel. I rented a car because I did not have a means of transportation while in MI, so how in the hell am I supposed to get to the airport to pick up a different vehicle if you've taken the only means of transportation I have. After speaking with the Juan, Jessica, Rob Amina and the manager Felix, I still ended up taking the vehicle back the next morning. I was told Samia, the supervisor who was not due in until 6:30am would call me and I would NOT be charged for the rental. I have YET FOR ANYONE to call me back regarding this and to add insult to injury these ASSHOLES CHARGED MY CC!!! I gave them a copy of the documentation that the police office gave me indicating THE TAGS WERE NOT REGISTERED to vehicle. I could not use the vehicle to do HALF of the things I needed to do or wanted to do because once the officer told me it would be illegal to drive the vehicle with "bad tags" there was nothing I could do. I am PISSED OFF! It was already insulting to be told I needed to find a ride to pick up a vehicle because of YOUR screw up, after being scared, humiliated and detained, then someone has the NERVES to charge my CC, this crap is beyond ridiculous. I still haven't received a call from ANYONE!!!! I keep calling the same damn number and keep getting redirected to a call center. At the BOTTOM of the contract the local number is given but what good is that number is you can never reach anyone at that particular location. I will NEVER rent from Budget or any of their affiliates again!!! It won't make a difference to them but it matters to me! #unsatisfied #horriblecustomerservice read more

I'm not going to lie, the wait was terrible. They were understaffed and it was a mess. I literally stood in line for one whole hour to get my already reserved car. It really was upsetting because, I wasn't able to make the liquor store before it closed. I'm being polite by giving two stars instead of one. read more

Customer Service is lacking. The website overcharged me for my online reservation. check your bill and charges carefully.

I forgot how bad this place is. Stay away, they suck so bad. The worst experience ever, waited 45 minutes for the bus gave up and took a Lyft. They need to fire everyone and start over. Too bad you can't give negative stars! They would get a -1000!! read more

Absolutely awful. Waited in line for close to an hour because they only had one person working during the early evening. They didn't even have a separate employee to check in people returning cars, those poor folks had to come inside and beg the one employee to take their cars back so that they wouldn't miss their flights. Never again. read more

This place is definitely a disaster. First thing I noticed was the broken entrance door. Once inside, I noticed the enormous line of customers followed by the single employee at the counter. We arrived at this location around 1:30am so I wasn't expecting a horde of employees but definitely more than one clerk at the counter would have been helpful. After standing for a few minutes, it became apparent that other customers had been waiting for about two hours. Fortunately for me, I had a movie to finish. I finished the remainder of my movie that lasted one hour. I waited another half hour for a total of 1.5 hours before I finally made it to the front of the line. Another horrible experience was the women's bathroom. The sink was broken off the wall, and the entire bathroom itself was horribly maintained. If I could give this place a zero, I would consider it. However, there were a couple redeeming factors. First, the poor employee who was lucky enough to deal with all the customers that evening was very professional and helpful. He was apologetic. He kept his cool the whole time. He didn't try to push additional coverage on me when I said no. He was able to multi task and work on multiple computers to help expedite the process. Based on what I saw, he did great. The car return process was also painless. It was quick and less than a minute. Lastly, the car we got was well-maintained, clean, and worked seamlessly. read more

The car blew a tire at 11pm so I tried to call roadside assistance. No surprise, but I wasn't able to get through to anyone at that time. I put the donut on the car and called budget in the morning asking what they would like me to do. I was told it was up to me, I could bring the car in and swap it for another, or just continue my rental on this car (it was only one more day). I decided to just keep the car as I wasn't going to be driving that much. I wanted to be sure there would be no charge to me for the blown tire, and was assured there would not be. I returned the car the next day, and also confirmed there would be no charge for the blown tire. Again, I was assured there would not be. I received my receipt in the mail, no charge for blown tire listed. 6 months later I receive a letter in the mail saying I would be charged $119 for damage to the vehicle. 6 months! I called customer service and explained my story, Cameron was firm the charge was valid and suggested I dispute the charge with my credit card company which I am doing. I will not be renting with Budget anymore as there employees and company policies have shown a lack of honesty and integrity. read more

Man, I saw the reviews on here..... And next time I think I'd listen. It was a Friday night (9/22/17). About 10pm. I had a teenager, a baby, my wife, and me. We got to the spot where the shuttle picks up, and I watched at least a half a dozen other shuttles go by for National, Hertz, and something else. It was to the point where I thought I should just get an Uber to go to the building. Man, I'm glad I didn't. I was just going to have to wait somewhere else! I tried calling to find out if the shuttle came at certain times and after trying 5 different phone numbers and talking to a live agent who gave me one of the phone numbers that I had already tried, I threw in the towel and just waited. Once we got inside the building we waited in that sh*t show for an hour and a half! And the line was only HALF as long as most of the pictures! WTF! We got half way through the line and a second employee showed up, and then after that (right when I got to the front) a third employee showed up! UGGGHHHH! They upgraded our car, which was nice, but this was far-and-away the worst travel experience of my life. Stay.... Away.... Cars are nice, and cheap.... but if your time is worth anything.... read more

The car they gave us was not an Explorer, as ordered, but a Flex, which is a poor substitute. The "Oil Change Needed" light was blinking the whole time, and the right rear turn signal didn't work. We called Budget to have them send out someone to replace the bulb or the car, but they wouldn't do it. We didn't have time to bring it in to a Budget office, so we were stuck with a dangerous, disappointing car the whole weekend. read more

Here is the line up to get your car booked in advance on a wed night !!!! No staff!!!

I would like to give them less than one star... the wait is ridiculous. People standing behind the counter seemingly doing nothing. Have been in line 45 minutes and still probably won't be to the counter for another 45 minutes. They have lost my future business read more

Super slow service. One cashier. The line was super long. Another employee came out and didn't even jump on a register to help get the line down. Waited more than an hour. Cashier was nice but they are super slow. read more

If renting fromBudget or Payless - plan 45 minutes for pick up - they consistently suck at this. Apparently not enough shuttle drivers. I'll spend a few more bucks next time and go with National. Watched 4 buses pick up and leave while we waited for 1 bus.... oh yeah, then I got to wait 45 minutes in line with people out the door, with 3 people at desk to help. What up bunch of idiots - rent 500 cars and staff 3 people..... call to sign up for fastbreak service they offer and the 800 number agent advises me it would be up charge because I misssed my pick up time - laughable/ no shit I have been standing and waiting fo 90 minutes for shuttle and to pick up car. Budget for me is FIRED!!! read more

Terrible customer service. Extremely long line, 2 employees working that seem to hate their jobs. Numerous other companies nearby I highly suggest renting a car elsewhere!! read more

Great customer service. Cory and Karla were wonderful! Hope to see them again next time I'm renting in Detroit.

This is literally the worst car rental company in America. I've been in line for 22 minutes and have barely moved. Thank God I have Fastbreak service. Haha. I will never use this company again. read more

Got a great price on Costco but the experience is poor. The wait was acceptable but the first car reeked of smoke and had lots of dents and dings. Second car also had some dents and dings, still smelled of smoke but not as bad, was dirty but since we were in a hurry we accepted it. Make sure you note all damage on the form provided and have the gate agent initial it as you leave the parking lot. Tire air pressure warning was on the next morning when it was cool and none of the tires had proper pressure so it took a bit of work to correct that. I also had to fill the windshield wiper fluid and purchased a microfiber towel to clean the inside of the window. Upon return I filled the car up adjacent to the facility and the check in guy noted it full but when I went inside they recorded 7/8 of a tank and up charged me. I didn't catch it until I returned home and was going to let the other items slide but figured combined these were worth mentioning. I have never had a problem with budget in the past at other locations but this one certainly has issues so be careful and allow an extra hour on each end of the rental to take care of any problems that arise. read more

I *never* give bad ratings because I'm not one to complain, but here we go: We seem to have had a rare experience and only had about seven people in front of us picking the car up and fifteen dropping it off, so I can't complain about the wait times, but that's about it. My bad for not reading the reviews on Yelp first because had I have, I would have absolutely not rented through Budget, even though they are the cheapest. You get what you pay for here. We rented through Costco, which gave us a free additional driver. On the confirmation email it said, and I quote, "Budget at this location rents to customers between the ages of 18-24 with a valid credit card and driver's license." But they refused to add my additional driver who happens to be under 25 years old. Even better, when we tried to get the car in their name because they are older than 18, they wouldn't do that for us either! Fine, jokes on them, both of us drove the car anyway but we were just trying to be as honest as possible when picking it up. The first car we tried to rent was sticky inside and smelled like cigarettes so badly we had to exchange it. Luckily, they had another one in the same class available because they weren't going to waive the upgrade fee before they noticed they had a similar car, even though it wasn't our fault the car they tried to give us was disgusting on the inside. I don't doubt we would have been charged a smoking fee either, despite neither of us being smokers. They second car was nice on the inside and we could only hope it was damage free on the outside because the parking lot was so dimly lit that there's no way we could have seen any minor dents or damage in the parking lot, in the rain. Luckily, the body was perfect when we inspected it in the daylight the next morning. Be careful upon returning it because if you don't fill the car back up, gas is $10 a gallon for them to refill it. It's written into the contract but still good to keep in mind if you have a thousand other things going on when you return it, like thinking about flights and making sure you have everything. I've rented a lot of cars over the years and I'm never renting from them again. I'm hoping it's only this location that operates like this, because I would be astonished if this was standard. read more

Went through 8 cars to find check a still smelly dirty one but was better than the rest. Most cars smell like smoke. Check engine lights are on and there is no gas in them. One was nice but when you turned it on, smoke billowed from the underside/ engine and the check oil indicator was on. When the mechanic checked the oil, he advised us to pick another car, that was already car 4. We ended up with the best of the 8, an older Ford Flex, thats has a freshener covering up smoke smell, the headliner is full of stain and the exterior has too many dents and scratches to put on the pre-check slip before you drive off the lot. To set the ton, there are about 4 burned down cars on the lot, when you make your way to the exit, which scared our kids and thought is what would happen to our car with such a bad experience in 22 degree weather (in and out of cars, we were popsicles). The staff was very nice and patient so was the mechanic. Overall a horrible place and I do not trust their cars. read more

If I could give 0 stars I would! I arrived on the shuttle bus and the line was literally out the door and virtually around the corner!! I stood in line for 2 hours and got NO WHERE! Management did not intercede to correct anything or inform anyone about why there was such a delay and backlog. It was completely ridiculous. Then more than half the agents disappeared; I don't know where they went. I ended up booking a whole new rental at Enterprise and cancelling the booking with Budget WHILE IN LINE!! Never again. Beyond insane! read more

So I rented a car from Budget. I guess Budget and Avis are working together. I didn't know this. I had the worst experience I've ever had at a car rental company. It wasn't super busy but waited a long time to be helped, no problem not a big deal. I was told to go outside and the car will be brought to me. I walked outside and there was about 6 or 7 people waiting also for their cars. I started talking to others and they had all been waiting for a long time. After about 30 minutes me and another person started to try and find our car or someone to ask for help. So about another 25 minutes I see someone drop a car off about 50 yards away and walk away. I walked over and sure enough it's my car, but they left it in a weird spot and facing the wrong way. I go get my wife and we start to load our bags in and an employee parks a car right behind my car. I said oh this is my car and I won't be able to get out. The employee says "I am too busy, if you don't like it go rent a car someplace else" my wife and I both look at each other in amazement. So I get in the car that was dropped behind mine and move it. I jump in our rental and get out of there. I understand this is a rough time for businesses and employees but I am there as a paying customer. I was polite and patient in waiting. It would have made things so much smoother if the people bringing cars up actually came up and said who's next and then went and got the car. Everyone was frustrated that nobody was around And the cars were taking so long to come up. I will not be renting from Budget or Avis ever again. read more

I booked a 3-day weekend rental here, because I found the lowest rate here (by a few dollars). I should have done my due diligence and checked the Yelp reviews beforehand, and maybe then I would have been scared off. I am a Budget Fastbreak member, but we needed to go to the counter to get an additional driver on the reservation (free if you book through Costco). I tried to find a way to get this done online or in advance, but apparently there is no way to do this. The shuttles come very frequently and it is a quick ride to the rental building. That's where the good ends and the terrible begins. We get to the rental building, and the line is probably 50 people, literally out the main door! I should have taken a picture but I see that some other posters have already done this, so you can get the idea. There are three people working at a counter that has about 9-10 computer stations. I assume those other stations aren't just for show....but maybe they are. These guys know that they have a lot of reservations scheduled, so I assume the fact that they only have three people working just means they don't care about having customers wait an hour and a half in line. It gets worse - even though they only have three people working, the employees seem to all take turns taking "breaks" every 30 minutes. I have no idea what kind of job allows you to take a break every 30 minutes, but if you're looking for one like this, apply for the Budget rental desk at DTW! And the icing on the cake. We finally get our car, and as soon as we drive it off the lot we notice the full tank is almost empty. We seriously debated just filling it up ourselves so we wouldn't have to deal with these people anymore, but in the end we did take it back to them and demand that they fill it up at their on-site gas station. Still, it was an unnecessary inconvenience. Bottom line - DO NOT rent from this location. Even if it is the cheapest rate, you are better off paying a few extra bucks and not having to wait in a 60-90 minute line. read more

We've rented several times from Budget over the last year for extended amounts of time. We had a great experience up until today and we won't be back. First of all, there hasn't been a single special offer or promotion from Budget. My MIL has rented from Enterprise ONCE and she constantly gets free upgrades/free rental days sent to her email. Renting from budget over 10 times, I'd say we are pretty deserving of that right now. Today we go in to rent a truck for a last minute California trip. That's a haul from Michigan to San Diego in a vehicle. We need a 4 wheel drive vehicle. Well, they send us out in a total lemon of an F150. The thing is hissing and clunking down 94 so we take it directly back and there's a line that's wrapped around the counter several times with about 2 workers. Completely understaffed. We wait for nearly an hour to be told our only option is a Nissan. My boyfriend won't drive foreign cars and this was not even a full size 4wd truck so my boyfriend asks for a possible upgrade to an SUV or some sort. The lady behind the counter was either having a really bad day or just had a crap attitude because she copped an attitude about how that's the only car they have and that's the only car we'll get. It clearly wasn't, and in the past when we've dealt with them they've always been accommodating and went down to Avis to see if they had a car that would fit our needs. My boyfriend then asks for a refund because he's unwilling to take the Nissan and they can't even do it for us right there in person. They make us call a service number that has a million and one minutes worth of automated messages to filter through and then by the time we get someone we can't even hardly understand what they're saying. After a half hour on the phone they say it'll take 3-5 days for a completed refund. Nothing like taking your money in seconds and taking nearly a week to get it back. Really poor service on their end and the attitude of the worker we dealt with was a total turn off. Consider they sent us out in a potentially unsafe vehicle to begin with, I'd say we should have been instantly reimbursed. We won't be back. read more

Oh my goodness; you get what you pay for. I should have thought of that before I booked with Budget, but having never booked a car before, I hadn't thought service could be this bad. It started with the shuttle - we waited for about ten minutes outside, watching several Avis, Hertz, and other assorted rental company shuttle buses go by before a bus finally pulled up. The driver told us that he wasn't picking anyone up on this run, and drove away. So we waited outside for another five minutes before another shuttle came. By this time, our shuttle was packed and several people who were waiting behind us didn't make it on the shuttle. Once we got to the rental office we joined an incredibly long line with approximately thirty other people. It was abominable. I just don't understand how this works - Budget has people make reservations. They knew that this many people had scheduled to rent cars at this time. They were woefully understaffed, and the employees didn't seem to mind at all. We waited in line for over an hour to get to the front, which made us miss most of the wedding rehearsal dinner that we had flown into town early to make it to. We didn't have it the worst, though. A lady behind us was by herself, had an infant and no stroller, and was forced to stand in the same line with us for over an hour. No one offered her a place to sit down, something to drink, anything. When we finally got to the desk the employees didn't seem like they were rushing at all. To be fair, the guy that we dealt with, Mark, was very polite and apologetic. The guy next to us was dealing with an employee named Frank who was awful. He was moving at a glacial pace, making joke after terrible joke. After the guy next to us declined an expensive upgrade Frank asked him, "Oh, so just the boring midsize then?" Seriously? I would have lost my cool if I was forced to deal with that buffoon after an hour long wait. This location is absolutely terrible. I will avoid Budget car rentals at all costs now. read more

I would have been better off taking public transportation. Seriously. The line was sooooo long, and the people working there weren't even phased by it. No sense of urgency, no social skills, no customer service. How are they in business? Save yourself the headache, and choose another company. read more

Dire - Every possible scam in one horrible experience. Not even worth one star. I honestly thought that such an experience and complete dishonesty like this, when renting a car was something that used to happen in the 1990s. I have rented many vehicles in the US, never before from budget I never will again. First there is the waiting in line for the slow witted gum chewing and disinterested staff to avoid all eye contact, but make sure they half explain in a low voice how they need to sell you all the additional insurance products. Then the return process is where they really steal from you, on my documentation I had a final price, and I filled the car completely up just round the corner, so no fuel, the guy handling the return asked if I would like an email copy of the receipt ? so I asked why he couldn't print me one out, or at least tell me my total ? eventually I got to see the screen on his handheld device, it was $25 more than the amount I had signed for upon collecting the car, there was a " Fuel Surcharge" I questioned it and he pretended not to know what I am talking about, I asked why he can't take it off as the car is clearly full, he says it's the system and he can't do anything, so I go inside, wait in line, finally get to talk to a representative, and first she pretends to not understand what I am talking about, then she says it's because " have you driven over 75 miles. Then oh hold on, hits random keys for like 2 minutes, now, Maybe its because I drove less than 75 miles, but the fact remains they have added a fuel surcharge on the invoice, and I brought it back filled up, cue more random keystrokes, people in the line behind me getting agitated, and she still manages to make no eye contact or explanation for what is clearly a scam, and eventually she prints out a new invoice for the correct amount. So how many people will have time to scrutinize the invoice and realize the deceit that Budget are doing. Its an absolutely disgusting business practice that must be illegal and should be stopped. read more

A powerful reminder that you get what you pay for. Booked a 4 day rental at Budget @ DTW for my husband using Kayak. Price was $34/day for a full size suv which seemed like a good deal. He said it was the worst car he has ever driven. A bucket of bolts that he said sounded like it was going to fall apart driving down the freeway. And a bad tire that lost 10 lbs of air/day. Talk about unsafe at any speed! If this is the kind of vehicle budget thinks is ok to put on the road, We'll be taking our future business elsewhere. Completely unacceptable. read more