They gave me a car that has a sign with no smoking but entire car smells like someone was smoke weed in the car for a week. They have a system where they tell you where the car is located and the keys are waiting. I go to tell them the car smells like weed and no one comes out to smell the car and when I leave and try to call in no one answers the phone but if I say I want to make a new reservation a live person answers the phone and I tell them I want to make a complaint they send me to a phone that rings busy. I better not be contacted to be charged extra money for smoking in this car when they gave me the car smelling like smoke and marijuana. read more

Not even sure where to start, worst experience I've ever had. I'll start with the fact that my rental car had a gun left inside of it from a previous driver. As a biracial family with a child, not being aware a weapon that was not ours was in the car could have been a huge issue, not to mention the safety and legal concerns alone that come with being in possession of a gun. Had to switch out our first SUV because the radio screen was frozen and music is the only thing that keeps our toddler calm in the car, tried calling 20 times to fix the issue and couldn't get ahold of anybody. Took the car back to fix the issue only to be told it's $8 a day for the basic radio. I refused to pay for a week for a radio that's free in any car so they gave me a new SUV. The jeep drove horrible, there was sticky liquid on the back of the seats and the charger port was broken (prongs in USB port where damaged and bent so wouldn't connect phone to car) which is also inconvenient when being out of state, with a child and needing directions. I have since tried calling every number I can find to contact someone at budget / avis car rental at RDU airport, probably 60 times now. Nothing. E I was over charged when I was told I would be compensated for having to come back to exchange the first vehicle. Extremely disappointed in both my experience and the customer service. read more

Yet another miss managed understaffed Avis/Budget. They both are at the same site and have less people causing long waits and just poor service. If your here for business don't rent here because you will be late for everything. 2 small little busses that fill up faster than anything and will watch as the competitors pick up 3 to 4 times. Never again read more

If I could give lower review I would. Long line took about hour. They have a app for your phone so you get to add you info while waiting in line again. Will never use budget again read more

They suck, Ponzi scheme ripoff. Charged my card 175 for gas after I filled the car up, vacuumed it out, returned it on time. How are you going to scam the working middle class? read more

Flight landed at 11:30 pm, waited in line for over 40 minutes for a rental that was already fully paid for. You'd think if you had a bunch of reservations that you would staff enough people to keep the line moving. Back to Enterprise. read more

1-when I got to the counter, the line was out the door, and there are 10 people in front of me that are waiting to get in. 2-After waiting over an hour to get my car, I have to wait another 15 minutes for an agent to tell me that they can't fine my car. 3-after speaking with the counter agent about getting me another car, I have to wait another 20 minutes before the car showed up. 4-I was not the only person that had this issue read more

Zero stars. The line for a car tonight is outside around the building. 3 people working the counter. The whole management team should be in here helping. This is unreal. Do not rent from Avis or Budget at RDU or add an extra 2-3 hours onto the end of your trip to pick up your rental car. read more

If I could give this company 0 stars, I would. I have been in line for an hour and have barely moved at all. Never ever rent a car from here unless you enjoy standing in one spot for over an hour after a long day of traveling. Budget will never get my business ever again. One person working on setting up rental cars for 40+ people is asinine. Budget: Do better. read more

They earn a solid 1 star. Two hour wait with a reservation. Figure it out Budget/Avis! Never again.

Absolutely the worse customer service I have ever experienced. Got here at 6:45pm today and I am still waiting on my car to be "pulled up" for me at 8:02pm. All have attitudes and the "manager" is worthless. So I just went back in after waiting for 25 minutes for the car to be pulled up and the whole time it was in K3 spot...wtf read more

I wish I could give this place 0 stars. I have been in line for an hour now and still haven't gone to the front of the line. Only one person here. Next time, avoid budget - how can they stay in business? I will NEVER EVER take budget. read more

I was VERY afraid of renting here because of all the bad reviews but it was very pleasant and straight forward experience. The lady at the counter was decent ( not that kind of experience you get renting with enterprise) but it was okay nonetheless. I had signed up for fast break( forget what it's called) and was in and out fairly quickly. The 2018 mustang I rented was beautiful and very clean inside. I think I definitely will be renting with them in the future. read more

Budget - Ford Mustang - Car Rental Near Me - Morrisville, North Carolina

I try not to complain in general because there are a lot more problems in the world than my minor vents, but this experience was not as expected. I do understand the limitations of rental cars due to covid related shortages and in general ,budget has been really good to me even in this climate but I picked up my car that was reserved 5 months ago and I had a car ready to go. I didn't get the car that I reserved foand when I opened the car, it was dirty. I went to the window and expressed my observation, the older man in the window told me to drive the car through the car wash, not waiting for me to finish and tel him that the interior was filthy. When he explained that he had a shortage of cars (even though they had quite a few small SUV's on the lot ) I decided to suck it up and take my car. I then noticed that the car he gave me didn't have xm radio which he had charged me for. I never add extra features for my rentals because they are useless to me but I had specifically added on this time because I had a reason for it. Anyway , I went back to the window and the gentlemen couldn't do anything for me. I took the car and to say that I didn't feel safe in this car the whole time I had it , wasn't an exaggeration . The car had a lot of miles on it and it needed a wheel alignment , like yesterday. Budget needs to get the silver Mitsubishi Outlander with Virginia tags off of your assortment. I will say though the fastbreak program gave me priority in-terms of getting me on the front of the line, even though my car and experience were less than ideal. read more

TOTAL.NIGHTMARE. This will be my last time w/Budget. Car was filthy; maintenance light was on, and there was a pulsing noise come from the engine. Check-in was a mess; two employees (out of seven stations) to check in a huge line of customers. Check-out was just as bad. I CAN say the check-in/check-out staff were decent to deal with. I feel horrible for them b/c I'm sure they take a LOT of complaints (I was not one of them; it's not their fault). Oh...and the shuttle driver was a MANIAC! I'm hoping for a safer shuttle trip back to the airport. SIDE NOTE: Make sure your shuttle drops you off at the 1016 and not 1000 location (which is their repair shop. ) It's closed so your only option is to walk to the actual rental car location - 1/2 mile down the road. In the heat....and humidity. Good times. read more

After almost 2 weeks of back and forth emails Budget has finally dropped this charge. It came back as a "dirt cleaning" refund...so obviously after two weeks they forgot what they were even dealing with. Their communication was poor through it all, but I stayed persistent with getting a response that was legitimate. My below 1 star review still stands, and I'll never rent from this particular Budget again. If you choose to rent-do yourself a favor and take photos/documentation yourself. If I could give 0 stars I would. I am a little bit mad at myself for not reading these other reviews beforehand, but am also incredibly shocked at the slimy scamming that Budget seems to be setting as a standard for this location. I rented a car and upon getting it realized it smelled of cigarette smoke BAD. There was in fact still ash in the car and a cigarette hole burn in the leather. At the exit gate where they check ID, I told a young man and older woman of my issue. The woman offered hand sanitizer wipes and said I could exchange the car. I said no it was okay as long as it was documented. The young man proceeded to have me exit the car and take a photo of the ash and hole, and made a note in his hand held computer device (or at least pretend to) of the smoke smell. I had the car for a week and about 3 weeks later I'm now getting notice of a $250 cleaning fee for smoke! I emailed budget customer care and got a long bullcr@p email about how they were sorry for my experience and would only charge me 50% of the fee. . What?! I am still going back and forth with them but just want to make sure any future renters are aware of this scamming issue. Read thru all the reviews, there are multiple incidents. I would definitely advise using a different company. I didn't think this level of dishonesty was possible, but here we are. read more

Below is my review for long ago and hoping thing had gotten better. But. BUT. but they haven't. Still under staffed, and the people who work there don't care if you have a life or not. They don't. So another lesson that Avis/Budget is horrible at customer service. I really don't understand why they make this so hard. :( How horrible can service get. Ok sorry. You can got to a government office like Ss or drivers license office or to Budget Rent A Car. All have horrible service. Wait I. Line for almost an hour just to get a car. What happened to companies who provided service to their customers. Another company who thinks they have a monopoly on their business. Uber will station driverless cars at airports soon and budget will be like drive in movies and Blockbuster. read more

Check your bills! Got charged $90 for "fuel service" even though the car was returned full. Luckily I took a photo of the fuel gauge on drop off showing full. Super shady and will not be renting from this location again. read more

Wait to pick up car was ridiculous. Employees didn't care how long it will take. I feel sorry for the people still in line. Service here is embarrassing Mike read more

55 minutes in line to rent a reserved rental. Only 2 (sometimes) 3 people to assist. They tried to upsell on everything, gas, insurance, GPS, etc. On the plus side, got a good deal through Expedia for a cute, VW economy car. tip: register for their "fastbreak" program to bypass the horrendous line. read more

Odd location away from the terminal (due to airport design, not their fault.) Buses were fast and drivers friendly. Good choice of vehicles. Excellent prices compared to others. I ended up with a Kia Soul which was a pretty decent driver's car, and had a bit of space in back. Counter staff were friendly and efficient. Easy return process. read more

Absolutely the worst Budget location in the nation. Consistently bad. The answer to the question "when is fastbreak not fast?" This time I enjoyed: Bad bus driver on way to terminal. Awful. Nobody to check people in with return vehicles. Long walk cutting through lines of cars to get luggage to the bus. Awful vehicle. Not sure why a Jeep Renegade was a full size and a bad car to drive. Have to go to counter for fastbreak. No cars by size zones to pick from. Bad attitudes, bad service. One star because you can't leave zero. read more

I just had a shuttle driver named Teresa or Terees at approximately 5:10am,3 May 2024. She was very disrespectful the whole ride to the airport and dropped me off the farthest that she possibly could. Why you may ask. Well, I was 25 yards away when she walked into her shuttle and sat down with approximately 6 other people onboard. She got back out to assist me. However, I kindly said I had it. But she picked up my suitcase and again I kindly said I got it. But she wouldn't put my bag down. So I said, please, I appreciate it but I got it. She said well alright then, you're one of those. Now, I am about 3 feet directly in front of the stairs to the shuttle and she is slightly behind and left of me. She sets my bag down and I grab the handle which puts my bag between me and her, but she is still behind me. I walk directly to the door. Which she attempted to cut me off but couldn't get around my bag. This obviously an accident but before I can say a word she verbally and disrespectful lays into me and immediately says, I should have left you. I should have never waited for you. I sat down without saying a word and she continued saying I should leave you and you are rude and I was just trying to be nice but I hare rude people...and she continued badgering me. So I kindly with no tone said...are you done? She was surprised and said with more attitude, I am done when I say I am done...you can get off my shuttle and then I'm done. She stopped the shuttle and asked with more attitude, do you want to get off because this is my shuttle and I drive who I want to drive. I again with no attitude said no I don't care to get off the shuttle. Then she said, I should and can kick you off my shuttle. Then she started to drive and asked what airlines I was flying. I told her and then she said, well you're the lobe ranger then. No else is flying that airlines. I should have known and you don't even know why I am made at you. You wouldn't let me on first and I'm a lady and lady's go first and I feel sorry for you that you don't know this and you are a rife person and I can't believe that you don't know how to act around a lady...Then as we are pulling up to the terminal, she says and in case you are wondering my name is Terees and I don't care because this is my shuttle and they know me and I have been here for two years. Then she pulls past almost the close drop off points (all open) and drops me off at the furthest one alway. I grab my bag and kindly say have a nice day. She with even more disrespectful attitude says, I will, now that you're off my shuttle!! Then continued to heckle me as I left. Very rude and trying to belittle me...Thanks Budget for zero respect towards a faithful customer for over 10 years! read more

Dirty, smelly trucks and drivers racing through the lot with no regard. Been here 3 times. Not sure why I keep excepting it to be different. read more

AVOID AT ALL COSTS Budget claims that they theyhave a "worry free promise" (https://www.budget.com/en/worry-free-promise?ICID=bg-all-200504-hp-s1-worryfreepromise) but, based on my experience, it's a bunch of lies. Our experience was horrible. Specifically: - We had signed up for fastbreak so we wouldn't have to come into contact with anyone, but the fastbreak kiosk was completely empty upon our arrival -- this location was doing no fastbreaks at all. - This meant that we had to stand in line in a small, un-ventilated waiting room with other customers that were not required to wear a mask. - The car that we had reserved (a compact car) was not available and we were given an SUV instead, which doubled our gas expenditure on our trip. - When our car was brought around by an employee, they were wearing their mask around their chin, with both their mouth and nose exposed. Apparently we were expected to just hop into this enclosed space with someone who had not been wearing a mask? - When leaving the rental facility, despite assurances on their website and in a sticker in the car, we could not just show our ID through the window, we had to roll down our window and interact with the employee by handing over our paperwork and then taking it back after the employee handled it. - When returning the vehicle, we had to wait in line inside AGAIN because there was no employee taking return dropoffs outside. During this entire experience, at very possible opportunity, they dropped the ball on customer safety. It's pretty clear that Budget doesn't care at all about their customers' health, and will run as barebones and incompetent an operation as possible in order to make a buck. read more

Every picture is worth a thousand words, so here's 2000. Bald tires x 2 on a rental with over 50k miles. This place is a hot mess x 2k. If you want to reach a person at this locatiom,, don't bother trying to call...they do not answer calls anytime, any day. It all gets routed to central offshore call centers. Customer service...doesn't exist. Fast break, means nothing. Lost, it will never be found..you get the idea. read more

We had arranged to rent a car with 2 car seats. We arrived at the airport and they said someone would bring out the car seats. One hour later we were still waiting we had to rent from another car company who had car seats. They then said they would fully reimburse us and they reimbursed us less than half. I would give them less than 1 star if I could. I will never rent from them again read more

Dionne of Oakland, CA Consumer Affairs Verified Reviewer and Verified Buyer Original review: Oct. 26, 2017 I WANT MY MONEY BACK! Overheating, smoking car = $700+ for 1 week rental - When the car started overheating at stoplights a few miles from my destination hotel I knew I would be calling Budget. After getting passed around I eventually talked to someone in roadside service who offered me the option to stand outside in the middle of the night and wait for a tow truck, figure out the closest Budget location and drive it there, or go to one of the 3 local auto supply stores, buy some coolant and put it in myself or if I couldn't handle that, the people in the auto supply store would do it for me. NOT TRUE. The auto supply people were outraged I had been told this. I bought the coolant, put it in and it seemed like it worked until the next day when a 1.5 hour drive became a 4 hour drive. By the time we got to the next stop on our journey I resolved to get up first thing, pour more coolant in the car and drive the 1.5 miles to National Airport to exchange the car. The car temp was 64 degrees when I turned it on and when I hit the 1.0 mile mark (the exit to National) the car started filling with smoke and alarm sounding as the car temp hit 248 degrees. I rolled down the windows and pulled into the Budget drop off area in tears of anger. How dare they give me a Chevy Intrepid with 30k miles on it that overheats like a 1974 death trap! How dare they talk to me like I am an idiot! And then, it got worse. I was LECTURED by the staff who approached the car, then LECTURED by the man who was supposed to issue me a replacement vehicle and told that I would not be able to file any kind of complaint or negotiate any adjustments until I returned all vehicles. When I returned the vehicle they charged me an additional $200+ on top of my prepaid rental (completed through the Budget website). When I called to file a complaint the person told me all he could do is refund me $15 for the coolant and $100 off my rental... I AM SO ANGRY... my father who is disabled and my 16 year old nephew had their lives in my hands and instead of getting a safe, functioning new car I got a heap. I never want to drive a Chevy again either... in this day and age how the heck can a car fail at the level this one did and still be driven?!?!? read more

I want to be clear about how horrible this location is. I have rented with Budget countless times all over the country, but never again in Raleigh. My flight landed early and Life was good. Headed down to the shuttle station and it was ready to go. Perfect. All down hill after I got to the rental center. Line was about ten customers deep with four people working, but then two went missing, so you had ten customers and TWO employees. After 1 hr and 30 minutes, I get to the counter and she tells me that I could either, wait an additional 20-30 minutes for a car in what I prepaid for or pay an additional $10 upgrade. I was beyond mad, so took the upgrade and headed out. Get to the car, nice new Ford Fusion, but the tank was not full. Upon exiting, I tell the agent at the exit, "hey, this isn't full" "he says it surely isn't, so just bring it back at 3/4 of a tank". I leave. I come back two days later, drop off the car at 3/4 of a tank, show the agent there, and get the hell out of there. Two days later I get a 55.00 charge on credit card for refueling. I am beyond pissed at this point and called Budget who says well we need a credit card statement to show that you put gas in it at some point or we cannot refund you. I can show my recent transaction since it was three days ago, but they needed an official statement. I lost it and I am done with Budget. Once my official statement is provided in two weeks, I refuse. This was a nightmare and whoever is the owner, manager, and head supervisor at this location, you need to be re-evaluated. This is completely inexcusable. Go to Hertz, Enterprise, PAYLESS, or anyone else when in Raleigh. I promise, I am doing you a favor. read more

I booked minivan in this location 3 weeks prior. After arrival the lady on front desk told that they don't have it. All alternatives were too small. Thanks to Hertz, they find the car for me. read more

Probably the worst car rental place on the planet. Prepare to spend hours waiting in line, and half the staff going on break. Plus. People were not getting the vehicles they reserved!!!! Safe yourself some time and trouble and use ANY OTHER car rental company! read more

Budget - Car Rental Near Me - Morrisville, North Carolina

The worst experience in car rentals ever We had reservations at 5:00 am no one was there until 5:15 at the counter The drop off cars took forever to drop off their cars ; you would think we are back in the dark ages again ! Anyway they didn't have our reserved car and we had the change to a smaller car , I just don't get it why do we make reservations if the car we reserved is not there ! Seriously this company is taking its customers for granted ! read more

When I arrived at the Raleigh budget building around 1130 AM 8-9-2018, there were about 20 other people in line. They all had a very low patience look on their eyes. 90 minutes later, I finally got to the counter to get my rental. The rental part was very good once i finally got to the counter. However, whoever schedules shifts needs to be fired! I imagine that Budget can see how many rentals are scheduled for any time of the day. I have no idea why there were only 3 people working the counter at such a busy time. Someone needs to schedule accordingly. It was super hot in that building and a 90 minute wait is very ridiculous. I will not be recommending budget in raleigh to anyone. read more

worst the wost car rental no wonder its call budget i had made a reservation 2 weeks before my trip for a van went to pick it up and i was told they didnt have it. the worst highly recommended enterprise rental car read more

DO NOT RENT CAR FROM HERE!!! Many reasons why : 1. Terrible attitude by counter workers. They didn't check our reservation closely and gave us the car of a person with last name. That was okay. Mistakes made. BUT it was the attitude. They tried to make ya feel bad about it. Had to wait in line again to get it corrected. As a business owner I would be pissed to know I was represented in this fashion. 2, BAD TACTICS: when checking in our car they charged us for gas before giving us a chance to show our gas receipt and declare we had a full tank. Another way to get the unsuspecting customer to pay more. Their resolution: " oh gee, sorry sir head inside and they will fix it". Translation: We don't care about the details and go wait in line again. YOU HaVE CHOICES WHEN CHOOSING REMTAL CAR CARRIERS. DON'T USE BUDGET!!!! read more

Stephanie at the desk was completely rude to me. I can rent a car from anywhere. She has no business dealing with people. Zero skills.

A horrific experience. CALVIN is a disgrace of a customer service representative. While the other two women at the front desk were friendly and helpful to their renters, Calvin was a sloth. Absolutely rude - I repeatedly watched him avoid all eye contact with his customers, make them feel like they were ANNOYING HIM, and when they thanked him at the end he would respond with "next customer". He was awful and while I was hoping not to have him as my helper, he was. He pulled the same low-life routine and I would never use Budget again because of him alone. ****NOTE: the man working the dirty shuttle=AWESOME, kind, helpful. read more

I only use this place because of work. I don't understand why have fastbreak if I still have to come inside, wait, and get my keys. The attendants aren't overly friendly. I have seen them be down right rude to some patrons however I have not personally experienced this. Try at your own risk if you are using them other than required for work. read more

This placed charged me over $1,300 in my account. They had a computer issue and it placed 6 different holds on my account with $124 in overdraft fees. When I came to see what they could do for this inconvenience they said that there is nothing they can do and that the holds are released. DONT EVER RENT YOUR CAR HERE. They are garbage!! read more

Budget - They never said sorry, no discount, refund or anything to pay for inconvenience during my out of state trip. - Car Rental Near Me - Morrisville, North Carolina

The only line that has moved slower than the line at Budget was the line at the DMV. If you can avoid it, I would steer clear from this place. After waiting over 90 minutes in line (15 min avg per person), they assigned us to a car that isn't on the lot. read more