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    Budget Rent-A-Car

    1.5 (48 reviews)

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    Confirmation receipt from Bozeman for fully prepaid rental.

    UPDATE: The regional manager contacted me and he was extremely nice. The company reimbursed me for $803 charged over the fully prepaid rental fee. They believe it was some weird system glitch. ORIGINAL: BE AWARE OF THE SCAM!!!! First of all, the location is great and the local team at Bozeman is very helpful! Two minor issues: our car did not have an operations manual with it nor it had a scraper for snow, so we had to buy one as Montana gets a lot of snow and our car was completely covered every day. The issue is with the National office that is running a scam. I rented Standard Elite SUV on January 12, 2021. I prepaid the whole rental amount of $1,168.14 consisting of: Base Rate: $936.32 Rental Options: $60.00 Protections/Coverages: $0.00 Surcharges/Fees: $131.07 Concession Recovery Fee (10%): $100.67 Customer Facility Charge 5.00/day: $20.00 Energy Recovery Fee .60/day: $2.40 Vehicle License Fee 2.00/day: $8.00 Taxes: $ 40.75 When I picked up my car at Bozeman airport, it was an easy process. However, the car did not come with the ski rack for which I paid $60, so I expected the $60 to be reimbursed back to my card. My rental agreement states that, although I repaid, there will be a $250 hold at the time of rental, which I was expecting. However, the hold amount on my credit card at the time of rental was $803.29. I immediately contacted Bozeman location and asked them why my hold amount was so large (larger than the contract indicated). The young lady who answered the phone told me she did not know and that I should contact the national office about all billing inquiries. I just returned my rental and Budget is actually charged me $803.29 in addition to the fully paid rental. When I called billing at Budget and talked to Mark, he indicated that there was a modification to my reservation on February 13 (the rental pick up date), which changed my fee and I lost my promotional rate. When I asked him to show me proof who modified my rental and why, he said it was not possible to do. He asked me to send the original reservation email to budget for further investigation. I feel that I was scammed. This my first and last rental from Budget. Please see receipts attached: original booking and final booking. Chevy Traverse is Standard Elite SUV I booked.

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    Ask the Community - Budget Rent-A-Car

    Review Highlights - Budget Rent-A-Car

    The Hertz at Bozeman is operated by a local franchisee owner, is full of cunning agents, who are sly, coy and dissimulative in communicating the hidden fees.

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    Avis Rent A Car

    Avis Rent A Car

    1.8
    (77 reviews)
    0.0 mi

    I had placed a reservation 3 months in advanced for a Standard SUV (aka Ford Flex). I called 2…read moredays before, and was told "yes, we have plenty of AWD ones for you to pick up on Sunday" I arrive, and I'm told my "Dodge Journey" is available. I asked if it was AWD, and she said, oh it is front wheel drive, it should be fine. (as it is snowing) I asked if there was an AWD drive available, and she said there wasn't one available... it wasn't until I specifically asked if I could go down a class in vehicle to get an AWD. Fortunately there was a small SUV in AWD. It worked out fine; but a bit disappointed that I reserved a larger SUV, but it wasn't available in AWD, so I paid the same for a smaller car...

    We rented an SUV and chose Avis First for our trip to Kauai. The Avis First option was awful and…read morewaited over 40 minutes for our car. We followed the instructions on the app for First pick up but apparently the app did not update properly so we sat and waited. Called Avis and they were clueless and could not transfer me or get a message to the Avis counter for us. We were on our way to walk to the Avis counter with large amounts of luggage when the app finally updated to say our car was on its way, so we went back to the pick up spot and waited some more. Our car was not an SUV and our luggage almost did not fit, had luggage on our laps and floorboards. The car was a Mazda and I had to spend 10 days holding the back door open for my daughter each time she got in and out so the car next to us did not get dinged. The back door needs to open into the spot next to it in order for an 80lbs girl could get in or out. Crazy! The car drove awful and we all decided we would never buy a Mazda. Taking the car back was easier and they did meet us at the curb in a timely manner. I was taking out the little trash we had when the gal said that was ok because it was part of the Avis First rental so I stopped. There was sand in the trunk of which I was told that was ok too. Unfortunately for us that was not ok and we were charged $250 for cleaning. Speaking with customer service was very frustrating because the call center was very loud so you are hearing other CS reps talking as well as the "I don't care attitude". We will never be renting from them again as the communication with respect to expectations was the worst and we did not get anything remotely close to an SUV and out another $250.

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    The guy that just walked behind that guy were both rude jerks. . The lady was super sweet. She is a nurse. Super nice
    The guy that just walked behind that guy were both rude jerks. . The lady was super sweet. She is a nurse. Super nice
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    Avis Rent A Car

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    Budget Rent-A-Car - carrental - Updated June 2026

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