Rob was our Hertz counter staff at midnight smiling helpful. 5 stars Rob. This was our first time using Hertz and we pick up at Bozeman return at Rapid City. He found a vehicle allowed at RAP as that Hertz has requirements for incoming rentals. New Durango sweet rental. Tx Rob. read more

Horrible experience with the staff at Hertz!! Don't rent anything from them! I came to pick up a car that I needed for only five hours and this young, long haired blonde kid at the desk specifically told me to walk out side the terminal and cross the street to the parking lot, then walk a LONG way to the left to find the car. He laughed and said "Yeah, Its a long way." We walked outside and searches right and left for 30 minutes. Walking at least a mile while carrying luggage. Finally I called the front desk at Hertz and a woman told me that this young man at the desk had already made some mistakes in the past and they would speak to him. She told me exactly how to get to the rental car and my partner went to the Hertz desk at the airport and spoke to the manager and the asst. Manager to explain that we were now going to miss our meeting because of this young man's mistake. I am back home now and called the Bozeman airport front desk to ask for a rebate of some kind and was told by CHRISTINA that I must have misunderstood and that young man did not make a mistake. She was calling me a liar even though the previous day, they admitted that this young man had made similar mistakes in the past already. Christina was insolent and condescending and kept insisting that it was my mistake. I am a Gold member at Hertz and will NEVER rent from them again! EVER! And I hope that CHRISTINA IS REPRIMANDED for the way that she speaks to customers. read more

Hertz is horrible. Car was dirty, oil light flashed the whole time 0% oil life, had to jump it twice. Do yourself a favor and go elsewhere. "Highest manager was rude and hung up" read more

Very disappointing experience with Hertz Bozeman. My flight arrived in Bozeman late at night, and I did not pick up the car until after midnight, but the rental record showed the wrong pickup date. Because of that, I was charged for an extra rental day. I contacted Hertz customer service multiple times and provided supporting information, but the issue has still not been properly corrected. Instead of simply verifying the local counter record and fixing the billing mistake, the process has been slow and frustrating. I would strongly recommend checking your rental agreement, pickup time, and final charges very carefully if you rent from this location.$170+ additional fee...h...h read more

Car itself was great it's the employees that make the rating. Returned the vehicle this morning, massive construction on the adjacent parking garage. My wife has a medical condition/disability for noise sensitivity, so she couldn't get out of the vehicle. I left her in the return lane to talk to an employee about dropping the vehicle elsewhere. I had to go all the way into the terminal to find someone. By the time I returned to the vehicle my wife was in tears. Apparently, one of the employees checking in the vehicles approached and opened the door. My wife panicked and asked him to shut the door. His response was to laugh and point at her for the benefit of a co-worker. Real classy. We won't be using them again. read more

Rental process and pickup was easy enough with gold status. Return they tell you to leave your contract in the car on return - don't do it A read Ash's earlier review on this. Be careful renting from here - this is a licensee and not a corporate location so basically they can do whatever they want. Just look at all the other stellar (or single star) reviews will tell you all you need to know about renting from here. read more

Now I see why I switched enterprise I try to give Hertz a second chance and clearly you can look at all the horrible reviews at this location. I'm not sure why they don't have a branch manager, or anybody who reads the stuff and acknowledges it and tries to do better it's pretty pathetic that you have this many negative reviews on your business that you do nothing about. I've had a car for over two months and I guess since this is a franchise branch or something else that you didn't give me my gold star points for spending almost $5000 with you guys for a car rental rentals super shady business. I'm not even sure how this is allowed and why you're not a part of the other networks. read more

You could at least smile at the customers. No need to make others unhappy. Why does Hertz charge $13 a day for an additional driver? I will be changing my next two reservations to another company. read more

Absolutely the worst rental desk in the Montana Bozeman airport. The line was similar to every other desk after an arrival yet every other car rental company in the terminal got through their lines in an efficient manner while this one completely inept. I literally left the line after waiting over an hour and a half and tented next door at Avis. Everyone had reserved rentals and they still could not properly staff this desk. They should not get any stars at all. Absolutely pathetic. read more

Hertz Bozeman finally got back to my credit card company and told them I owed the money because I chose to return the car an hour early. You read that correctly. Read it again. My credit card company agreed that I didn't own anything and gave me a permanent credit. Did Hertz Bozeman stop there? Nope. They sent me to collections. I filed a complaint with the federal Consumer Finance Protection Bureau (CFPB): https://www.consumerfinance.gov/complaint/ After receiving the complaint, Hertz Bozeman backed off. If you need it, the CFPB complaint process is fairly straight forward. Make sure you provide as much details and documentation as you have. read more

Hertz Rent A Car - Erroneous charges the representative said she would not fully refund. - Car Rental Near Me - Belgrade, Montana

Go with another company!! They'll steal your stuff!! Disingenuous and untrustworthy people work here. I accidentally left a bag in the backseat of a car I returned. I called as soon as I realized but had unfortunately made it through security, still probably only an hour. The woman's immediate response on the phone was "yeah, IF we find it". What do you mean, if you find it. I could literally describe exactly where it was and what it looked like. Her response felt like this sort of thing happens frequently, and the employee (shorter, male, maybe 20s, dark hair) who checked the car in, gets to take home free stuff when it does. Seemed like a scam they're familiar with running. I called the next day to check again if anything had been found, and the same female employee seemed annoyed that I was even calling. Disingenuous and untrustworthy people work at this hertz. I will not choose them again for my frequent visits to Bozeman. read more

Hertz Bait & Switch - Nobody does it better. I'm a "Gold Member" and reserved an SUV. Got a small sedan that they called "comparable". It might as well had manual window cranks for as outdated as it was. Their customer service and attitude toward their bait and switch tactics is beyond belief. Heads up - use National Car Rental instead as they give you what you actually reserved. Besides, you'll save 2 hours of wasted time in the Hertz no customer service line. read more

Where's the zero star rating in Yelp. Probably needs a negative rating. Extreme long lines, they don't owner special needs, elder, wheelchair, infant etc... Whatever you just need to stand three hours for most unfriendly service ever. Pro tip: gold member booking is honored only when you book via hertz not via any travel .com read more

WORST EXPERIENCE EVER. AVOID AVOID AVOID AVOID AVOID AVOID!! The line is 50+ people, no sense of urgency to accommodate customers or make the line move faster. 2+ hour wait. DO NOT WASTE YOUR TIME and money!!! All the other car rental booths are empty !! Hertz will trap you and will not give you a refund! If you want to feel like an inmate , go to HERTZ BOZEMAN GALLATIN AIRPORT (SUCKS). read more

Hertz Rent A Car - Unreal!!! - Car Rental Near Me - Belgrade, Montana

Waited in line for 2 hours. Only once for 30 minutes was more than one person at the counter. Here's your happy customers. I'll be canceling my gold membership and will never rent from you again. read more

Hertz Rent A Car - Ticked off customers - Car Rental Near Me - Belgrade, Montana

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I would give them a minus one if I could/ First, Hertz accounting messed up over 4 years ago a charge that was supposed to be paid by Bob Allen ford in Overland Park, KS. A mix up that finally got resolved and paid by Bob Allen ford but I still ended up on a `Do Not Rent` list which caused a large issue when I arrived at Bozemen MT airport and tried to rent a car from Thrifty which is the same company as Hertz. Who could have known. After feeling betrayed and expressing this at the counter I was called rude and send away with a feeling of homelessness because the hotel I booked was 2 hours away in West Yellowstone, MT. Luckily Avis/Budget had still cars available. All this left me shook at the start of a 7 day vacation in Yellowstone. Advice: Never rent from Hertz because when the tuff gets going they want rent to you. You will be stranded. read more

Would give this place a zero rating for their service (or lack thereof) and them inflating the price of their rentals. Ordered a car via Amex Centurion and thought it was already expensive for a four day trip at around $1800. The lady at the desk said she had a suv that was only $150/night if we wanted to switch. Later after the trip, got the bill and it was an additonal $600! Wtf! Drove 260 total miles so ended up paying $9/mile. These guys are a bunch of scammers and give Hertz corporate a bad name. read more

I had originally booked my car rental with Hertz months in advance. As the time went by, the airline reservations changed a bit, so I had to come back and revamp the Hertz Auto reservations to have car rental coincide with the airline tickets. When I did this, I had to change it so that there'd be more time for rental- yet, the amount of the rental went down, and I got a refund for the difference, which was substantial! I guess prices went down in the time since I had booked the original reservation. I was rented a clean, well functioning car. It was a Dodge Citadel, which was modern and in good condition. It was pretty low profile that we were in a rented car, save for those UPC stickers on the windows. Pick up and drop off was easy. We came in on a late flight, and the Hertz desk stayed open late to make sure that we got our car. Bozeman and the Bozeman International Airport aren't exactly next door to each other, so Hertz sure made things easier to get around. Dropping off was super easy- some guy took our keys, snapped some photos and we were off. We were stylin' in the Dodge Citadel, and the car held up well to all my driving. read more

The front desk scams you by not giving you the vehicle you reserved because it's "not available". Then they make you upgrade but won't tell you that you are upgrading and actually going to pay $1000 more. Tried to talk to the manager and he was condescending and kept asking me "what's the problem?" He clearly thought he was better than me as a white male. Chargeback time. read more

Highest level elite Hertz member here. Staff was great (I don't have to wait in line, they have a dedicated person to wait on high level elites). She saw my drivers license, handed me my keys and I was on my way. I walked out to the parking garage, walked around the vehicle to video the condition of the car as I always do. Brand new extra-capacity SUV with only 1,902 miles. Not Hertz fault but one function on the car is broken and alerts me every 15-20 minutes which is annoying! What really pisses me off though is how filthy the car was inside. Empty soda and beer cans under the seats. Someone spilled soda (or worse) on the passengers side of the console (see photos). Person traveling with me didn't mention it to me. I noticed it about 8 hours after we had the car and by then we were already in Jackson Hole. How sanitary is it to give our cars with OBVIOUS questionable stains in the front? The concierge at my fancy hotel was kind enough to have one of their bellmen put on medical grade gloves and clean the offending liquids off the console for me. Yes, I gave the nice young man a $20 tip for cleaning it for me when Hertz should have done this! read more

Have used Hertz almost exclusively for car rentals for almost 30 years. This location is actually a franchise and was a terrible experience. Renter beware! read more

Ditto to the review written on 08/12/2023. We arrived arrived around noon, gathered up our luggage, and was astonished at the length of the line to pick up our car reservation at Hertz. At the Bozeman airport, Hertz is merged with two other companies, Dollar and Thrifty, so every single renter with those three companies is in the same line. The line reached all the way past the luggage carousels. There is a shorter line for those with Hertz Gold membership, but BEWARE--you must make your reservation directly with HERTZ. They will not service you if you're a Gold member and made a reservation through a third party. Easy solution--call Hertz while you're in line and they will make you an identical reservation through their system. Using this method, it took us nearly 2 hours to get our reservation. Otherwise, the "regular" line would've taken at least 4. AVOID this location if possible. Customer service representatives were frazzled but good. Felt really bad for them. Clearly their company cares little for their stress. read more

Hertz Rent A Car - Car Rental Near Me - Belgrade, Montana

Poor service! They rented us a car that was in a collision and the bumper popped out and was unstable. When we said we didn't want it and requested a new one they said we won't rent to you. read more

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Unpleasant experience. 40 people in line. Lines for other rental companies had 0 to 5 people. Understaffed, so the line moves slowly to boot. If you place no value on your time, book here! You can't use the Gold member like if you booked through a 3rd party, which would be a reasonable policy, except when I pulled up my reservation on the Hertz app it said "Service type: Gold" on my reservation so I wasted 15 mins in the Gold line. read more

Horrible customer service. Gold member but since I made the reservation through AAA they wouldn't let me access Gold member line. Wasted more than an hour to stand in a line that wouldn't move. read more

Hertz Rent A Car - Lines and lines of people waiting for cars. - Car Rental Near Me - Belgrade, Montana

This place could be one of the worst car rental location hertz has. We landed picked up bags at 10:30 and wasn't able to get the car until 1:30 due to the long lines (and 1 PERSON) working for the average Joe that did the reservation through hertz.com. The gold line had 3 people and they still had a massive line. read more

COMPANY IS A SCAM!!! Worst customer service. Not only was the guy who assisted us upon the rental say racial comments he continued to belittle us stating "we aren't in the flat lands so driving will be difficult for us." I said excuse me and yet he still continued that we need to upgrade the car because we were incapable of driving in this state. We declined the upgrade and he continued to poke fun at our hometown for no apparent reason. After we got the rental we did everything we planned with no issues to find out upon our return that he charged us for an upgraded car even though we declined twice and we had the original car we purchased. Calling to discuss the outrageous issues of overcharges as well as the disgusting employee we found out this location the supervisor only accepts emails and doesn't respond to phone calls. We have been emailing back and forth and she (Aly lucero) hardly ever responds and when she does she talks in circles. Nothing has been settled and I am beyond mad at this point. This is the worst establishment and rental car company I will never use them again and urge anyone looking for a rental to spend your money in a no aggressive, racist and unfriendly representatives. If by chance you have to make sure to check all the receipts as they are a shady company and added extra charges which amounted to more then double what i was originally quoted. read more

Dated policy in place. Misogynistic company that wouldn't accept my credit card with my maiden name even though it's still in my name! Then the agent was of no help and made us call the company to change it cause she can't do anything. Then we had to get back in the long line. Idiots run this company and clearly aren't female since they've never had the annoyance of changing their name. You shouldn't be able to book online with different last names if this is the rule!! Delayed our entire day! read more

Two hour wait with a reservation to get to the counter. Very understaffed and overbooked

Dont forget anything in those rental cars! They will just throw that stuff away without a second thought. Most people have disabilities so I get why they would have a plethora of passes like that but mine said in big bold letters don't loose or else a replacement will coast $100. Honestly, not the best help. & slightly rude after my sugestión to just look and read before throwing away things, it's too bad. It's the only car rental place around especially right out the airport. I called about two days after a return to inquire about it or so yet still.. that's like throwing a box away without shaking it. I get it not your responsibility and they don't pay you enough for it, but still guys it's $100.. do you not care if a customer comes back? read more

Waited in line for 2 hours. Worst customer service I've ever experienced. I'll never rent from Hertz again.

We made an online reservation. Got to the airport. Worst customer service ever. The clerk said they had to cancel our prepaid reservation because they couldn't add an extra driver at the counter and had us call customer service. They wanted us to pay a new rate. Couldn't apply what we had already paid. Wouldn't be able to issue a refund to us for 12 days. Screw these guys. The clerk at Enterprise matched the online price we got from hertz. read more

Hertz Rent A Car - Bunch of jerks - Car Rental Near Me - Belgrade, Montana

Was such a horrible experience. Our flight was delayed for 6 1/2 hours so we arrived at 2:30 in the morning. We had a bully and liar wait on us. He talked us into bumping up the vehicle at $23 more a day. He bullied us into car loss of use at $23 more a day. I begged him to allow me to add this after I checked with my insurance agent in the morning. Our hotel was only 1 mile away. He said no, you have to purchase it now. I called Bozeman Hertz first thing in the morning when I found out I didn't need car loss protection. I left a message and received a condescending call from Mary who said you signed up for it, can't cancel. When I made this reservation as an add on to our southwest flight, price was $325 for the week. With the add ons, cost was $711. My 76 year old husband questioned the price and was told it would be $200 less. My husband said 'so $511?' and was told yes. Complete lie as it was $711. Just happy I didn't allow him to bully me into charging another $23 a day to add my husband as a driver! Will never use Hertz again. I normally use Budget but they had closed at midnight. Never give Hertz airport Bozeman, MT your business! And there is more! Hertz Bozeman is a subsidiary of Hertz so Hertz corporate will not help if you've been bullied into signing up for additional charges when you're 76 years old, flying for 19 hours and it's 2:30 in the morning! Do not ever give Hertz Bozeman 'subsidiary' your business! We've always had good luck with Budget. Only did Hertz as Budget closed at midnight! read more

The Bozeman Airport Hertz charged me $107 for one extra hour. I picked up my car a little earlier than expected. I was never told I would be charged extra for taking the car early. If I would have known, I would've waited an extra half hour or returned the car earlier. This is the first time I was charged extra for a situation like this. When I called to explain that I was not told about this policy the manager said, "Now you're just using he said she said arguments and if you would've read the whole policy, you would've known about this fee." The manager on the phone was particularly defensive. I am so disappointed with my experience with this Hertz and will never rent from them again. read more

SCAM! Do yourself a favor and go somewhere else! PSA FOR HERTZ CAR RENTALS BEWARE of the Bozeman Airport Hertz scam! Our beautiful trip turned into a travel nightmare when they charged us an $8000 fine for returning the car to Jackson airport. We had two rentals and upon arrival we were offered an "upgrade" for only $23/day more. We did not catch the fine print on the new contract that it needed to be returned to the Bozeman airport. We offered to pay to have it couriered to Bozeman and they laughed. After reading reviews, we now realize this happens quite often and peoples lives are turned upside down. Please do yourself a favor and take your business elsewhere. read more

Karen was amazing. Service was fantastic & fast & we upgraded to a 4Runner for $10 a day. The pricing gouging is insane right now for the overall pricing, but that's everywhere. Not just Hertz. read more

Hertz Rent A Car - Upgraded 2021 4Runner. - Car Rental Near Me - Belgrade, Montana

When we arrived at the airport we waited two hours in their line, just to be helped. Our first car had the tire pressure indicator on, our second car did as well. When I kindly asked if I could have an upgrade Karen implied no and said that this happens quite often. I had my mother and mother-in-law in a wheelchair with me. Altogether, after 3 1/2 hours we finally said never mind. We ended up getting a car at National and they were absolutely wonderful. We never even got an apology from Hertz. Karen had a tough shit attitude. She acted as if like we were expecting way too much. In addition, the cars that we were given had 50,000 + miles on them and were in poor shape. National gave us a car that was almost new and their service was wonderful. read more

If I could give a the Bozeman Hertz a zero I would. Worst rental experience ever and I have been renting cars for over 40 years!!! Hertz, Bozeman MT Airport (BZN) THEY PRICE GOUGE!!! I arrived at BZN Hertz to pick up my Mid Size SUV I rented for snow and mountain driving to Big Sky MT and Jackson Hole WY for a length of 8 days. They wanted to charge me $90 more per day for a small SUV or large SUV with 4 wheel drive saying the mid size SUV left didn't have 4 wheel drive. They would not give me the small one for the same price and said that would void my contract and they would have to re-do at the higher price (triple my reservation cost). I ended up using all my points from using Hertz for the last 20 years accumulated while working - price gouged on the points... of course!! It covered only 7 days and I was told it would cost $145 for the 8th day. When I got the bill it was $194....but that is not the worst thing, read on.... While in Jackson Hole they had the biggest storm in 3 years, roads were closed in WY and ID - snow then rain then ice on top. I decided to call Hertz to see if I could drop the SUV off in Jackson Hole since they were in the same network. (it was an extra $100 drop off fee when I originally booked and when I called the Jackson Hertz they said to call BZN but shouldn't be too much and wouldn't be a problem). BZN Hertz said it would be $699 PER DAY X 8 DAYS!! PLUS TAX AND A SUBSTANTIAL DROP OFF FEE!!! That is over $5,600 PLUS the drop off and taxes!!?? That is GOUGING!!! Disgraceful of HERTZ! What if I was injured and could not drive the 3 1/2 hours back to BZN?! On top of this they scare you and try to get you to buy the insurance at $30 a day - they say if you are in an accident and it takes 30 days or more to fix the car you keep paying on the rental until it is fixed if you don't have their insurance?!! You could almost buy the car outright at $699/day X 30 = $20,970!! I used to love Hertz but not anymore!!! BEWARE!!! read more

Wow. I always go with National and I am now even more RESOLUTE in that preference. I waited in line for an hour to get my car. Longest wait I have EVER had for a rental car. The response made it sound like we should feel sorry for them. It's move in weekend at a college - staff appropriately! Then I get "warned" about bringing my car back late, when I have just lost an hour on my rental time. I actually brought the car back later the same day, and they have the audacity to charge me for gas and a service fee?!?! The tank was full and the attendant who checked me in said nothing about either. This is beyond bad service. What a scam. read more

Presidents Circle with a Platinum Amex (covers the car fully for damage). Rent a lot. Never had a worse experience. Arrived at the airport. They don't tell or show you the terms until after you sign. Called to extend by one day. Found out the additional day was at a rate between 4 and 5 times higher. Reluctantly agreed then I learned that despite the car being covered fully, this location charges a percentage of the car's purchase price as the deposit. In my case, the deposit was not quite 10x the daily rate. To boot, the customer service is like a tire fire inside a burning dumpster. They couldn't explain any justification. There is a reason why they have 1 star from lots of people. Send a complaint to Hertz corporate, immediately returned the car, walked two counters down to National, which is delightful at this airport, and rented a different car. Not again. read more