First car smelled of cigarette smoke so we asked for an exchange. The manager immediately offered…read moreto go prep another vehicle. In the end they upgraded us with a beautiful Mercedes with leather interior. Not complaining!

Arriving on the last flight of the night is always a challenge as far as choices go. Especially so…read moreat smaller airport stations that do not have an "Emerald Aisle." I had booked an intermediate and when I arrived at the counter, the gents offered me a choice: SUV or minivan. Do single travelers really choose minivans? So I opted for the SUV. It was a full size Ford Expedition with more than 32000 miles on the odometer. On the plus side, the car was clean and functional. It's just a hog to park and will probably be a rather expensive tank to fill up. It's a short walk from the rental desk to the lot. If it's raining, you are going to get wet.

Excellent service everyone is very attentive Thank They went…read moreout of their way to accommodate us I highly recommend enterprise Charlottesville

These guys always do a great job when we rent from them in Charlottesville, Virginia. always nice,…read moreprofessional and fast... appreciated when you're renting cars. during our most-recent visit we got a Hyundai Kona which was the best car I've ever rented bar none. I will definitely go back... my only note here is that the cars often smell like smoke when I get in them the first time.

Skipping the counter as part of the hertz loyalty program is not an option here. Waited 41 minutes…read morein the line while one attendant tried to assist people. There wasn't anyone in the national rental car line so next time I'll just book through them.

The Hertz/Dollar rental at the airport would probably be a much better place if they switched to…read morejust being a kiosk with lockers for the keys. The staff take great joy in denying you service and threatening to get airport security, if you're not on your knees grateful they will take your money and rent you a car. (Also call their bluff on the airport security thing, because unless you're being a danger to others or disrupting airport operations they won't do anything) Look I realize this isn't the best job in the world, but honestly what does it say about you that this is how you conduct yourself? And your company for not honestly providing any customer service training? If a customer is just there to rent a car, make the whole thing painless for everyone. No one forced you to work there, and by extension, customers should probably not rent from you. But seriously, why isn't this being replaced by a kiosk? Saves the company money, saves the customer time, and it'll actually improve the ratings it gets here.

In general, I prefer enterprise over their competitors and rent from them when I travel for work,…read morewhich is pretty often (1-4x a month). When I'm renting a car in cville, I prefer this location over the pantops one. I've been consistently renting from this location for about 2 years. The staff are friendly, efficient, and timely. I rarely wait longer than 5 minutes to pickup a car. The cars have all been great - very clean and many of them are newer models. Drop off is also quick and easy, they are fast at processing drop offs and have after hours drops available too. On rare occasions I've needed to switch vehicles, they have been gracious and met my needs. One note is that they do not have on-site parking, so do not plan to leave your current vehicle at their business while you're renting. Plan ahead to be dropped off. If you're looking to rent in the cville area, I would highly recommend this enterprise location!

I don't usually write reviews, but I feel compelled to share this experience. The vehicle itself…read morewas fine; however, the pickup process was uncomfortable. I was pressured to purchase multiple insurance add-ons despite already having coverage through insurance and my credit card. I was rushed and not given enough time to review the options or contact my insurer, being told the agent needed to return quickly. Afterward, when I raised my concern, the response I received was simply that I had "agreed to the terms," without acknowledging the pressure or lack of time to make an informed decision. I later confirmed that collision coverage was already handled through insurance, making the added pressure unnecessary. More transparency and less pressure would greatly improve the experience.

front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.read more

I was directed to this body shop because they are the only body shop in town that repairs electric…read morevehicles. I had recently hit a deer on my way home from work and had damage to the front end and the passenger side doors and rear wheel well. My car which is a 2018 Tesla model X with about 150,000 miles on it Was looking a little dated and aged. I had not washed or waxed it or detailed the interior for quite some time. When I picked up my car from Taylor's body shop, I couldn't recognize it. It looked brand new. The repair work that they did was extraordinary. they also washed and detailed my car, which I certainly didn't expect them to do! They dealt with the insurance company to cover additional repairs that were discovered during the process. It was a beautiful, seamless interaction. I wholeheartedly recommend Taylor's body shop for anyone who wants a professional service, and one that goes above and beyond.